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Chapter 14 Terms
Organizational Behavior
25
Management
Undergraduate 3
04/19/2012

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Term
organizational structure
Definition
How individual and teamwork within an organization is coordinated.
Term
centralization
Definition
The degree to which decision making authority is concentrated at higher levels in an organization.
Term
formalization
Definition
The extent to which policies, procedures, job descriptions, and rules are written and explicitly articulated.
Term
tall structures
Definition
An organization where there are several layers of management between frontline employees and the top level.
Term
flat structures
Definition
An organization with few layers, often with large numbers of employees reporting to a single manager.
Term
span of control
Definition
The number of employees reporting to a single manager.
Term
functional structures
Definition
Grouping of jobs based on similarity in functions.
Term
divisional structures
Definition
Grouping of jobs based on the products, services, customers, or geographic locations the company is serving.
Term
mechanistic structures
Definition
Structures that resemble a bureaucracy and are highly formalized and centralized.
Term
organic structures
Definition
Flexible and decentralized structures with low levels of formalization where communication lines are more fluid and flexible.
Term
matrix organizations
Definition
A cross between a traditional functional structure with a product structure. Specifically, employees reporting to department managers are also pooled together to form project or product teams.
Term
unity of command
Definition
A situation where each person reports to a single manager. Traditional organizations are based on the principle of unity of command, while matrix organizations do not follow this principle
Term
boundaryless organization
Definition
A term coined by Jack Welch of GE and refers to an organization that eliminates traditional barriers between departments as well as barriers between the organization and the external environment.
Term
modular organization
Definition
An organization where all the nonessential functions are outsourced.
Term
strategic alliances
Definition
A form of boundaryless design where two or more companies find an area of collaboration and combine their efforts to create a partnership that is beneficial for both parties.
Term
learning organization
Definition
An organization where acquiring knowledge and changing behavior as a result of the newly acquired knowledge is part of an organization’s design
Term
organizational change
Definition
The movement of an organization from one state of affairs to another.
Term
active resistance
Definition
The most negative reaction to a proposed change attempt.
Term
passive resistance
Definition
Being disturbed by changes without necessarily voicing these opinions.
Term
compliance
Definition
Going along with proposed changes with little enthusiasm.
Term
enthusiastic support
Definition
Defenders of the new way and actually encourage others around them to give support to the change effort as well.
Term
unfreezing
Definition
Or making sure that organizational members are ready for and receptive to change, is the first step in Lewin’s suggested change model.
Term
change
Definition
Or executing the planned changes, is the second phase of Lewin’s change model.
Term
refreezing
Definition
The final stage of Lewin’s change model, involves ensuring that change becomes permanent and the new habits, rules, or procedures become the norm.
Term
ringi system
Definition
Involves proposals at lower levels being signed and passed along to higher level management in an effort to build consensus.
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