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Chapter 12: Motivation and Job Design
Core Concepts of Management, John R. Schermerhorn for SFSU 2011
34
Management
Undergraduate 3
05/12/2011

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Term
Motivation
Definition
accounts for the level, direction, and persistence of effort expended at work
Term
Lower  order needs
Definition
are physiological, safety, and social needs in Maslow's hierarchy
Term
Higher order needs
Definition
are esteem and self-actualization needs in Maslow's hierarchy
Term

Satisfier Factor

(Frederick Herzberg's two-factor theory)

Definition
is found in job content, such as a sense of achievement, recognition, responsibility, advancement or personal growth
Term

Hygiene Factor

(Frederick Herzberg's two-factor theory)

Definition
is found in job context, such as working conditions, interpersonal relations, organizational policies and salary
Term
David McClellands Need for Achievement (nAch)
Definition
is the desire to do something better, to solve problems, or to master complex tasks
Term
Need for power
Definition
is the desire to control, influence, or be responsible for other people
Term
Need for affiliation
Definition
is the desire to establish and maintain good relations with people
Term
Equity theory of motivation
Definition
perceived inequity is a motivating state
Term

expectancy theory

(effort-performance theory)

Definition
is a person's belief that working hard will result in high task performance
Term

instrumentality

(performance-outcome expectancy)

Definition
is a person's belief that various outcomes will occur as a result of task performance
Term
valence
Definition
the value a person assigns to work-related outcomes
Term
task goals
Definition
are performance targets for individuals or groups
Term
the law of effect
Definition
states that behavior followed by pleasant consequences is likely to be repeated; behavior followed by unpleasant consequences is not
Term
operant conditioning
Definition
is the control of behavior by manipulating its consequences
Term
positive reinforcement
Definition
strengthens behavior by making a desirable consequence contingent on its occurence
Term
negative reinforcement
Definition
strengthens behavior by making avoidance of an undesirable consequence contingent on its occurence
Term
punishment
Definition
discourages a behavior by making an unpleasant consequence contingent on its occurence
Term
extinction
Definition
discourages a behavior by making the removal of a desirable consequence contingent on its occurance
Term
shaping
Definition
positive reinforcement of successive approximations to the desired behavior
Term
job design
Definition
the allocation of specific work tasks to individuals and groups
Term
job performance
Definition
the quantity and quality of task accomplishment by an individual or group
Term
job satisfaction
Definition
the degree to which an individual feels positively or negatively about a job
Term
job simplification
Definition
employs people in clearly defined and very specialized tasks
Term
automation
Definition
the total mechanization of a job
Term
job rotation
Definition
increases task variety by periodically shifting workers between jobs involving different tasks
Term
job enlargement
Definition
increases task variety combining into one job two or more tasks previously assigned to separate workers
Term
job enrichment
Definition
increases job depth by adding work planning and evaluating duties normally performed by the supervisor
Term
a compressed work week
Definition
allows a full time 40-hour-a-week job to be completed in less than five days
Term
flexible working hours
Definition
give employees some choice in the pattern of daily work hours
Term
job sharing
Definition
splits one job between two people
Term
independent contracting
Definition
engaging outsiders to complete special tasks or projects
Term
contingency workers
Definition
are employed on a part-time basis to supplement a permanent workforce
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