Details Title: Chapter 1 Description: N/A Total Flash Cards: 51 Created: 02/11/2009 15:14:29		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Management Flashcards
Cards in this set: Term Taxonomy Definition A naming system of component parts, a vocabulary, a system of organization, what belongs where Term Prediction Definition An understanding of the cause and effect relationships within the field – often a systems perspective comes about Term Control Definition The ability to make deliberate modifications to elements in the field in a controlled manner to achieve desired outcomes Term F.W. Taylor’s Definition Scientific Management: find most efficient way, train, pay with performance SOPs Term Max Weber’s Definition Bureaucracy: managers, different positions according to performance, rules SOPs Term Mary Parker Follett Definition Human side: knowledge drives work, horizontal view, teams Term Hawthorne Studies Definition Hawthorne: observation changes behavior Term Theory X: Definition people are lazy, dislike work, and will try to do as little as possible. Managers must supervise and closely control worker behavior by using rewards and punishment Term Theory Y Definition workers are not inherently lazy and if given the opportunity will do good work for the organization. The characteristics of the work will determine whether workers consider work to be a source of reward or punishment Term Management Definition The planning, organizing, leading, and controlling of human and other resources to achieve organizational goals effectively and efficiently Term Organizations Definition Collections of people who work together and coordinate their actions to achieve a wide variety of goals Term Managers Definition The people responsible for supervising the use of an organization’s resources to meet its goals Term Resources Definition include people, skills, know-how, machinery, raw materials, computers and IT, and financial capital Term Organizational Performance Definition A measure of how efficiently and effectively managers use organizational resources to satisfy customers and achieve goals Term Low Efficiency; High Effectiveness Definition Manager Chooses the right goals to pursue but does a poor job of using resources to achieve these goals. A product that customers want, but that is too expensive to them to buy Term Low Efficiency; Low Effectiveness Definition Manager chooses wrong goals to pursue and makes poor use of resources A low-quality product that customers do not want Term High Efficiency; High Effectiveness Definition Manager chooses the right goals to pursue and makes good use of resources to achieve these goals A product that customers want at a quality and price they can afford Term High Efficiency; Low Effectiveness Definition Manager chooses inappropriate goals but makes good use of resources to pursue those goals a high-quality product that customers do not want Term Efficiency Definition A measure of how well or productively resources are used to achieve a goal. Term Effectiveness Definition A measure of the appropriateness of the goals an organization is pursuing and the degree to which they are achieved. Term Four tasks of management Definition planning, controlling, organizing, leading Term Planning Definition Process of identifying and selecting appropriate goals and courses of action risk involved Term Steps in the Planning Process Definition Deciding which goals to pursue Deciding what courses of action to adopt Deciding how to allocate organizational resources Term Planning: Strategy Definition cluster of decisions about what goals to pursue, what actions to take, and how to use resources to achieve goals ie. low cost and differentiation Term Organizing Definition structuring working relationships in a way that allows organizational members to interact and cooperate to achieve organizational goals human resources in particular Term Organizational Structure Definition A formal system of task and reporting relationships that coordinates and motivates organizational members so that they work together to achieve organizational goals how resources can best be used to create goods and services Term Leading Definition Articulating a clear vision and energizing and enabling organizational members so they understand the part they play in attaining organizational goals Creates a highly motivated and committed workforce Term Leading: Vision Definition short, succinct and inspiring statement of what he org intends to become and the goals it is seeking to achieve. Its desired future state. Term Controlling Definition Evaluating how well an organization is achieving its goals and taking action to maintain or improve performance Term Outcome of control Definition is the ability to measure performance accurately and regulate efficiency and effectiveness: must select what to monitor Term Levels of Managers Definition CEO, Top Managers, Middle Managers, First-Line Managers Term Department Definition A group of people who work together and possess similar skills or use the same knowledge, tools, or techniques to perform their jobs Term First line managers Definition Responsible for the daily supervision of non-managerial employees Term Middle managers Definition Supervise first-line managers and is responsible for finding the best way to use resources to achieve organizational goals improve customer service or manufacturing costs. Report to top manager about changes in goals. Make org more efficient and effective Train, motivate, and reward sales people Term Top managers Definition establish organizational goals, decide how departments should interact, and monitor the performance of middle managers Cross-departmental responsibility Term Relative Amount of Time Managers spend on four managerial tasks Definition top managers spend more time on planning and organizing. lower managers focus on leading and controlling Term Top-management team Definition group composed of the CEO, COO, and the heads of the most important departments Term Managerial Skills Definition Conceptual, Human, Technical Term Conceptual skills Definition The ability to analyze and diagnose a situation and distinguish between cause and effect. Term Human skills Definition The ability to understand, alter, lead, and control the behavior of other individuals and groups Term Technical skills Definition The specific knowledge and techniques required to perform an organizational role. Term Technical skills: Core Competency Definition Specific set of skills, abilities, and experiences that allows one organization to outperform its competitors Term Restructuring (new) Definition downsizing an organization by eliminating the jobs of large numbers of top, middle, or first-line managers and non-managerial employees outsourcing, downsizing Term Outsourcing (new) Definition contracting with another company, usually in a low cost country abroad, to perform an activity the company previously performed itself increase efficiency and reduce costs make use of resources better Term Empowerment Definition Expansion of employees’ knowledge, tasks, and decision-making responsibilities Term Self-managed team Definition a group of employees with the responsibility for organizing, controlling, and supervising their own activities and for monitoring the quality of the goods and services they provide middle manager easily monitors these groups Term Challenges for Management ina Global Environment Definition Rise of Global Organizations. Maintaining Ethical and Socially Responsible Standards. Managing a Diverse Workforce. Practicing Global Crisis Management. Building a Competitive Advantage. Hyper Rate of Change in the Environment. Term Global organizations Definition organizations that operate and compete in more than one country Term Competitive advantage Definition Ability of one organization to outperform other organizations because it produces desired goods or services more efficiently and effectively than they do efficiency, quality, speed, flexibility, innovation, responsiveness to customers Term Innovation Definition process of creating new or improved goods and services or developing better ways to produce or provide them Term Crisis management Definition Create teams to facilitate rapid decision making and communication Establish the organizational chain of command Recruit and select the right people Develop bargaining and negotiating strategies to manage conflicts