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Chapter 10: Human Resource Systmes
Core Concepts of Management, John R. Schermerhorn for SFSU 2011
27
Management
Undergraduate 3
05/11/2011

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Term
Human Resource Management (HRM)
Definition
the process of attracting, developing and maintaining a talented and energetic workforce
Term
Discrimination
Definition
occurs when someone is denied a job or a job assignment for reasons not job relevant
Term
Equal Employment Opportunity
Definition
is the right to employment and advancement without regard to race, gender, religion, color, or national origin
Term
Affirmative Action
Definition
an effort to give preference in employment to women and minority group members
Term
Bona Fide occupational qualifications
Definition
are EEO exceptions justified by individual capacity to perform a job
Term
Sexual Harassment
Definition
occurs as behavior of a sexual nature that affects a person's employment situation
Term
Comparable worth
Definition
holds that persons performing jobs of similar importance should be paid at comparable levels
Term
Independent contractors
Definition
are hired on temporary contracts and are not part of the organization's official work plan
Term
Strategic Human Resource Planning
Definition
analyzes staffing needs and identifies actions to fill those needs
Term
Realistic job previews
Definition
provide all pertinent information about a job and the organization
Term
Assessment Center
Definition
examines candidates' handling of simulated job situations
Term
Socialization
Definition
the process of systematically changing the expectations, behavior, and attitudes of a new employee
Term
Orientation
Definition
makes new employees familiar with their jobs, co-workers, and organizational context
Term
Training
Definition
provides opportunities to acquire and improve job skills
Term
Mentoring
Definition
occurs when senior employees coach and advise newer ones
Term
Performance appraisal
Definition
the process of formally evaluating performance and providing feedback
Term
Graphic Rating Scales
Definition
uses a checklist of traits or characteristics to evaluate performance
Term
narrative technique
Definition
uses a written essay approach to describe a person's performance
Term
behaviorally anchored rating scale (BARS)
Definition
uses specific descriptions of actual behaviors to rate various levels of performance
Term
Critical-Incident technique
Definition
involves keeping a running log of effective and ineffective job behaviors
Term
multiperson comparison
Definition
compares one person's performance with that of others
Term
Career planning
Definition
the process of systematically matching goals and capabilities with opportunities
Term
Base compensation
Definition
is a salary or hourly wage paid to an individual
Term
Fringe benefits
Definition
are nonmonetary forms of compensation (eg health plans, retirement plans etc)
Term
flexible benefits
Definition
program allows employees to choose a range of benefit options
Term
labor union
Definition
an organization to which workers belong and that deals with employers on their collective behalf
Term
collective bargaining
Definition
the process of negotiating, administering, and interpreting a labor contract
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