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Change Management
Organizational Development
43
Business
09/23/2013

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Cards

Term
The assumption underlying the use of survey feedback in OD is
Definition
surveys can provide feedback to the organization and be used to initiate change
Term
All OD practitioners fully prescribe to traditional OD values, and have extensive training and experience in the social and political aspects of interventions
Definition
False
Term
As the QWL movement evolved, it fostered a new phase of activities known as
Definition
employee involvement
Term
With the development of new and varied intervention approaches, the role of the OD professional needs to be seen as being along the entire continuum from client-centered to consultant-centered.
Definition
True
Term
Which of the following is not a "core" skill of an OD practitioner?
Definition
financial management skills
Term
The research about the skills/knowledge of an effective OD practitioner is increasing.
Definition
True
Term
Organization development distinguishes itself from organization change and change management by which of the following characteristics?
Definition
focusing on the transfer of knowledge and skills to help the system manage future change
Term
OD was developed for use primarily in business and industrial organizations.
Definition
False
Term
One of the original strategic change interventions was Open Systems Planning developed by Richard Beckhard.
Definition
True
Term
By nature of the "open systems" model, organizations are largely unaffected by external forces.
Definition
False
Term
Which of the following is not a step in the contracting process
Definition
determining the change project
Term
The burden of responsibility for selecting an OD consultant lies entirely with
Definition
both the client organization and the consultant
Term
The task environment consists of individuals and organizations that interact directly with the organization.
Definition
True
Term
An individual job is constructed to perform functions that will indirectly impact group functioning.
Definition
False
Term
Quality of work life at the group level is an
Definition
Output
Term
Work groups are prevalent in all sizes and types of organizations.
Definition
False
Term
Job design should be congruent with the larger organization.
Definition
True
Term
A correlation coefficient clearly establishes cause and effect between two variables.
Definition
False
Term
Quantitative measures of one group's behavior can be useful even without a comparison group.
Definition
False
Term
Questionnaires allow the consultant flexibility in data gathering since they typically do not have fixed response categories.
Definition
False
Term
A key objective of the feedback process is to be sure the client has
Definition
ownership of the data
Term
Which of the following is a "strategic" issue that might affect an intervention?
Definition
an impending acquisition
Term
Which of the following best describes technostructural interventions?
Definition
changing job design and division of labor
Term
"Human Resources Issues" refers to
Definition
the personnel practices of the organization
Term
Which of the following is not a type of OD intervention outlined in this text?
Definition
management style
Term
Interventions combined with survey feedback is a trend in OD.
Definition
True
Term
The need to tailor interventions suggests that applications of the same intervention are often identical.
Definition
false
Term
Which is not an intervention characteristic that affects institutionalization?
Definition
worker satisfaction
Term
Evaluation in OD provides information to
Definition
assess the long-term results of OD interventions
Term
Socialization is the most important institutionalization process.
Definition
false
Term
A vision is driven by people's values and preferences.
Definition
true
Term
Testing the internal consistency of the questions in a survey is a measure of its
Definition
reliablity
Term
In assessing the internal validity of an intervention, we
Definition
try to determine if certain changes cause certain outcomes
Term
Politics has no place in a change process.
Definition
false
Term
he science of reducing organization risk and managing an actual incident is well established.
Definition
false
Term
In recent decades, new factors have
Definition
highlighted the importance of effective crisis management
Term
In times of organizational crisis, stakeholders expect managers to
Definition
remain calm and make credible judgments in a timely manner
Term
Who should be involved in crisis management strategies?
Definition
All departments that touch the public
Term
Many successful, major corporations have survived both small and large corporate crises because their senior management team was geographically dispersed.
Definition
false
Term
The growth of the Internet and cable TV means that stakeholders
Definition
may have more information about an ongoing crisis than the company itself
Term
Crisis management is impacted by the rapid pace of today's business environment and the scrutiny of the media.
Definition
true
Term
Which of the following is NOT a building block question of effective communication for managers?
Definition
How can our organization provide occasional updates?
Term
A press kit is one of the most commonly used tools of public relations.
Definition
true