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Details Title: Ch6-10! Description: Human Relations Total Flash Cards: 30 Created: 10/04/2006 19:16:11	To study from this set of flash cards, or to create your own your own study flash cards, register HERE. If you are already a registered user, CLICK HERE.
Cards Term Transactional analysis: Definition Method undestanding behaviorin the interpersonal dynamics. Organizations have trained their employee in TA to improve their ability to handle difficult personal situations. Term Transactional analysis: Definition Method undestanding behaviorin the interpersonal dynamics. Organizations have trained their employee in TA to improve their ability to handle difficult personal situations. Term Ego state: Definition Are the parent, child, and adult. -When hte parent ego state is in control, people behave form one of two. Term Critical Parent Definition When you behave and respont with advising responsing that are critical, judgmental, opinionated, demanding,disapproving, and so on, you are a critical parent ego state. Term Sympathetic Parent: Definition Behave and respond with reassuring responses that are rptectin, permitting, consoling, caring,cnsoling, caring,caring, nurturing, and so on, you are in the symphatic parent ego state. Term Natural Child: Definition When the child ego state is in control,people behave from one of 2 perpectives. Term Adapted chld: Definition When you behve and repond with confronting,advising responses express rebellios,pouting, anger, fear, anxiety inadequacy, procratination, finger-piointing and so on, you are in the aggresive adapted child ego state. Term Child Ego State 2 perspectives: Definition Natural child and Adapted child. Term Adult Ego State: Definition People behave in a thinking, rational, calculating,factual, unemotional manner. Term Cross transaction: Definition Occur when the sender of a mesage does not get hte xpected response form the receiver. Term Ulterio Transactions: Definition Or Hidden, transactions occur when the words seem to be conming form one ego state, but in reality the words or behavior are coming from another. Term Stroking: Definition is any behvior htat implies recognition of another's pressence. Giving praise (positive strokes).-Through assertiveness training, people learn how to deal with anxiety learn how to deal wth anxiety-porductiong situation in productive ways. Term Assertiveness: Definition is the process of expressing thoughts and feelings while asking for what one wants in an appropriate way. Term Passive Behvior: Definition is an avoidance of behavior or an accommodation of the other party's wishes without statanding up for one's owns rights. It involves self-denial and sacrifice. Term Passive Behvior: Definition Is the process of expressing thoughts and feeling while asking for what in an appropriate way. -Being assertive is generally the most productive behavior. Term Passive (note): Definition People oftern have a poor self-concept and are unhappy. Passive is often based on fear: fear of failure,fear of rejection,fear of displeasing others,fear or relaliatin,gear of hurting others,fear of being hurt, fear of getting into trouble,and so on. Term Aggressive behavior comes primary: Definition Through the adapted child and the critial parent ego states. -is ussually destructive to hte individual and the organization. Term Assertive behavior Definition Person stands up for his or her rights without violating hte rights of others. Term Assertiveness Steps: Definition Step 1. Set an objective Step 2. Determine how to create a win-win situation. Step 3. Develop assetive phrase. Step 4. Implement your persistently. Stemp Term Set an objective:, (First step of__) Definition Specify what you want ot accomplish. __Assertveness steps. Term Determine how to create a win-win situation. (Stept #____) Definition Asses the situation in terms of meeting your needs and the other person's needs. -econd step of the Asserttiveness Stept Term Develop assertive phrase: (stept of ___) Definition Before confronting Larry. Helen could have developed a statement such as "I'm using it now, nad I'll give it to you as soon as I'm finish with it" Term Dealing with Anger: Definition 1.Use rational thinking 2.Look for positives. 3.Look for the humor in the situation. 4.A key factor in controlling. 5.Develop a positve attitude. 6.Use an anger journal. Term Use rational thinking: Definition Ex: when dealing with customers, tell yourself their ager is to be expected: its part of your job to stay calm. Term Look for positives: Definition In many bad situations, there is soem good. When you get lemons,make lemonade. Term A key factor in controllin : Definition your anger is using assertive behavior.If you tend to be passive or aggressive, work at being assertive. Term Develop a positive attitude about how you Definition anger is using assertive behavior. If you tend to be passive or aggressive, work at being assertive. Term Develop a positive attitude : Definition about how you deal with anger. Use to techniques form for changing you attitudes and building a a positive self-concept, Review Skill-Building.Develop positive affirmations, such as "I stay calm when in traffic""I get along well with Joe" ( not "i must stop letting Joe make me angry") Term Use an anger Journal: Definition A first step to emotional control of anger is sel-awareness.Anwer these questions: How oftern do you get irritated to angry? Term Avoiding conflict style: Definition User attempts to passively ignore the conflict rather than resolve it. The avoider uses the obedient child or sympathetic parent ego state,unassertive and uncoopertive.