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| Chapter 1 Unit 1: Control factors: Control (p8) |
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Definition
| The power to influence or direct people's behaviour or the course of events. |
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| Unit 2: Involvement in the macro environment: Involves (p12) |
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| Connected or concerned with someone or something. |
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| Facts provided or learned about something or someone. |
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| The application or scientific knowledge or scientifically developed machinery and equipment for practical purposes. |
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| Chapter 2: Challenges of the business environment Unit 1: Challenges of the micro environments: Challenge (p17) |
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| A task or situation that tests someone's abilities. |
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| The ability to think about or plan the future with imagination or wisdom. |
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| A formal summary of the aims and values of an organization or individual. |
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| An organised association of workers in a trade, group of trades, or profession, formed to protect and futher their rights and interests. |
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| Is a work stoppage as a form of protest or to strengthen ones bargaining position. |
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| Is a form of protest by employees in which they deliberately slow down in order to lower productivity for the employer. |
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Term
| Unit 2: Challenges of the market environment: Demographics (p19) |
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Definition
| Statistical data relating to the population and particular groups within it; often includes age, gender, income group and occupation. |
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Definition
| The classifiction of people according to their attitudes, aspirations of others and other psychological criteria, espically in market research. |
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Definition
| Involves a combination of social and cultural factors. |
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Term
| Chapter 3: Adapting to challenges of the business environment: Unit 1:How business can adapt to challenges: Adapt (p29) |
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Definition
| To make something suitable for a new use or purpose or to modify something. |
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