Shared Flashcard Set

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Ch.8 & 9
Study guide for Ch.8 and 9
163
Computer Networking
11/07/2012

Additional Computer Networking Flashcards

 


 

Cards

Term
Definition
Term
A charge card, such as American Express, carries no preset spending limit, and each month the user can pay all or part of the amount owed
Definition
FALSE
Term
A certificate authority is an attachment to an e-mail message or data embedded in a Web site that verifies the identity of a sender or a Web site.
Definition
FALSE
Term
P-cards can be used for a variety of purposes, including storing a user's financial facts, health insurance data, credit card numbers, and network identification codes and passwords.
Definition
FALSE
Term
The B2B market is considerably smaller than the B2C market although it is growing more rapidly.
Definition
FALSE
Term
The length of the sales process for typical B2B sale is much faster than for the typical C2C sale.
Definition
FALSE
Term
The market for mobile commerce in North America is maturing much later than in Western Europe and Japan
Definition
TRUE
Term
The american Consumer Satisfaction Index methodology developed at Ohio State is used to rate B2C Web sites.
Definition
FALSE
Term
A key sector of wholesale e-commerce is spending on MRO goods and services.
Definition
TRUE
Term
An electronic exchange enables competitors and suppliers to buy and sell goods, trade market information, and run back-office operations.
Definition
TRUE
Term
The practice of market segmentation divides the pool of petential suppliers into subgroups usually defined in terms of demographic characteristics.
Definition
FALSE
Term
AdMob is a mobile advertising provider that serves up ads for displays on B2B Web sites.
Definition
FALSE
Term
Mobile coupon aggregators provide several promotions from a single retailer to lots of mobile phone users.
Definition
FALSE
Term
Although conversion to an E-commerce or M-commerce system ebables organizations to reduce the cost of business, it seldom results in increased accuracy of order processing and order fulfillment.
Definition
FALSE
Term
The two most widely used Web server software pachages are Apache HTTP Server and Microsoft Internet Information Services.
Definition
TRUE
Term
The handheld devices used for M-commerce have few, if any, limitations that complicate their use.
Definition
FALSE
Term
Digital certificates verify both purchaser and supplier identities in an e-commerce transaction
Definition
TRUE
Term
The Secure Sockets Layer communications protocol secures sensitive data involved in E-commerce but without the use of encryption.
Definition
FALSE
Term
It is estimated that B2C e-commerce represents only about 7% of total retail sales in the U.S. for 2009
Definition
FALSE
Term
Amazon had the most 2008 Web sales by dollar volume of all U.S. companies.
Definition
TRUE
Term
G2C applications support the purchase of materials and services from private industry by government procurement offices, ebale firms to bid on government contracts, and help businesses revieve current government regulations related to their operations.
Definition
FALSE
Term
Many manufacturers and retailers have outsourced the physical logistics of delivering merchandise to cybershoppers.
Definition
TRUE
Term
The three basic components of a successful e-commerce model include content, commerce, and commodity
Definition
FALSE
Term
Lack of trust in online sellers is one of the most grequently cited reasons that some consumers are not willing to purchase online.
Definition
TRUE
Term
It is estimated that the number of mobile devices accessing the Internet will exceed 1 billion by 2013
Definition
TRUE
Term
An electronic exchange enables a frim's suppliers and competitors to interact
Definition
TRUE
Term
Application developers as well as mobile Web sites and mobile operators are considered mobile ad publishers.
Definition
TRUE
Term
Blind networds and premium blind networds are two forms of mobile advertising networks.
Definition
TRUE
Term
The brokerage business adapted to the Internet faster than anty other arm of finance.
Definition
TRUE
Term
Many banks offer mobile banking as an application download that enables users to check their balances, transfer funds, paybills, and find ATM locations.
Definition
TRUE
Term
Phishing involves gathering data based on the Web sites users visit and the items on which they click.
Definition
FALSE
Term
It is estimated that e-commerce contributes about __ percent to the total U.S. gross domestic product?
Definition
2.1 %
Term
The elimination of intermediate organizations between the producer and the consumer is called___?
Definition
Disintermediation
Term
___ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.
Definition
C2C
Term
U.S. M-commerce sales for 2010 are expected to be in the neighborhood of ___?
Definition
$2.4 Billion
Term
A(n)___ is a single Web site that offers many products and services at one Internet location.
Definition
CYBERMALL
Term
___divides the pool of potential customers into subgroups usually defined in terms of demographic characteristics.
Definition
MARKET SEGMENTATION
Term
Mobile coupons____
Definition

ALL OF THE ABOVE

have a much higher redemption rate than paper coupons; can be sent to mobile shoppers; can be redeemed by scanning the barcode displayed on the web!

Term

Conversion to an e-commerce or m-commerce system enables an organization to___?

 

Definition
Increase the accuracy of order processing and order fulfillment
Term
Poor Web site performance frequently leads to?
Definition
Abandonment of e-commerce Web site.
Term
Authentication technologies are used by many organizations to___?
Definition
Confirm the identity of the user requesting ccess to information or assets
Term
A(n)___ card is issued to select employees to help streamline the traditional purchase order and invoice payment process.
Definition
P card
Term
The MasterCard MoneySend service and Obopay are developing a service that enables people to transmit money to one another via____.
Definition
Text messaging
Term
Amazon____.
Definition
was not profitable until more than seven years after it's start-up
Term
___is a form of e-commerce in which the length of the sales process is typically days to months and there are several people involved in the decision making.
Definition
B2B
Term
Around ___ percent of U.S. Internet users have purchased an item online.
Definition
66%
Term
The number of U.S. mobile Web sites over the next few years is expected to ___.
Definition
grow rapidly
Term
Pricing mobile ads at cost per thousand view is abbreviated____.
Definition
CPM
Term
A(n)____ is a Web site that offers personalized shopping consultations for shoppers interested in upscale, contemporary clothing and accessories.
Definition
E-boutique
Term
___is a standard that spells out measures and security procedures to safeguard the card issuer, the cardholder, and the merchant including such things as installing firewalls, avoiding vendor default passwords, and restricting access to sensitive data on a need-to-know basis.
Definition
Payment Card Industry
Term
___refers to the use of any of several technologies to enforce policies for controlling access to digital media.
Definition
Digital rights management
Term
Based on the Supreme Court rulling in Quill Corp vs. North Dakota, Internet-based merchants need to apply sales tax only when___.
Definition
Buyers live in a state where the merchant has physical facilities.
Term
A(n)___ is a business that serves as an intermediary between your Web site and online merchants who have the actual products and retail expertise.
Definition
Storefront broker.
Term
A(n)___tag is an HTML code, not visible on the displayed Web page, that contains keywords representing your Web site's content.
Definition
META
Term
____is an approach used to capture user provided data such as information from warranties and user registrations.
Definition
Explicit personalization technique
Term
The Wireless Application Protocol___
Definition
serves as a Web browser on handheld, wireless devices.
Term
___ is the conducting of business activities electronically over computer networks.
Definition
E-commerce
Term
___ is a subset of e-commerce where all the participants are organizations.
Definition
Business-to-Business
Term
Government-to-consumer, goverment-to-business, and goverment-to-____ are all forms of e-government, each with different applications.
Definition
governement
Term
ICANN created a ____ domain to help attract mobile users to the Web.
Definition
mobi
Term
___ is the direct sale of products or services to consumers through electronic storefronts.
Definition
Electronic retailing
Term
A(N)___ joins competitors and suppliers alike to buy and sell goods, trade market information, and run back office operations.
Definition
Electronic exchange
Term
Mobile ad impressions are generally bough at a cost per thousand, cost per click, or cost per____?
Definition
action
Term
The amount of storage capacity and computing poer required of the e-commerce Web server depends on two things: the software that must run on the server and the ______?
Definition
Volume of transactions that must be processed.
Term
The most successful e-commerce solutions must be designed to be highly_____ so that they can be upgraded to meet unexpected user traffic.
Definition
scalable
Term
The two most widely used Web server software packages are Apache HTTP Server and Microsoft_______?
Definition
Internet Information Services
Term
____ certificates are used to ensure that e-commerce transactions are made between the intended parties.
Definition
Digital
Term
Both purchaser and supplier identities are guaranteed by a third party organization called a (n)
Definition
Certificate authority
Term
With the Secure Sockets Layer communication protocol, the data is always________ ensuring that your transactions are not subject to interception.
Definition
Encrypted
Term
All credit card customers are protected from paying more than _____ for faudulent transactions.
Definition
$50
Term
Unlike a credit card, a smart card does not show your account number or ________ anywhere on the card.
Definition
Signature
Term
When Paying by cell phone, the payments can be linked to your bank account or added to your _____
Definition
Phone bill
Term
_____ are software proframs that can follow a user's instructions and can also perform search and identification tasks for e-commerce shoppers.
Definition
BOTS
Term
The five stages of B2B e-commerce include: 1)search and identify,2)select and negotiate, 3)purchase,4)_____,5) after-sale service.
Definition
Product and service delivery
Term
Four key challenges of e-commerce include: 1) defining an effective e-commerce model and ________, 2) dealing with consumer privacy conerns, 3) overcoming cosumer's lack of trust, 4) overcoming global issues.
Definition
Strategy
Term
_____Occurs when someone uses your personal identifying information to commit fraud or other crimes.
Definition
Identity theft
Term
Nearly 1 billion users worldwide are expected to access the Internet via_____ in 2013
Definition
Mobile devices.
Term
MRO purchases can often approach_____ percent of a manugacturing company's total revenue.
Definition
40%
Term
The main measures of mobile advertising are the number of users reached, the click through rate, and the number of _____ users take.
Definition
actions.
Term
Through m-commerce, companies can reach individual consumers to establish ______ marketing relationships and communicate whenever it is convenient.
Definition
One-on-One
Term
The _____ is responsible for guaranteeing that the people or organizations granted digital certificates are, in fact, who they claim to be.
Definition
Certificate authority.
Term
Transaction processing systems support the capture and processing of detailed data necessary to update the fundamental business operations of the organization
Definition
TRUE
Term
Transaction processing systems provide a high degree of support for management decision making
Definition
FALSE
Term
With an OLTP system, each transaction is accumulated over a period of time and prepared for processing in a large batch of similar transactions.
Definition
FALSE
Term

       Capturing and gathering all data necessary to complete the processing of transactions is called data input.

Definition
FALSE
Term
An ERP system ensures that the information needed for a single business function and all levels of management within that function is available
Definition
FALSE
Term
Only the largest of the Fortune 500 organizations can afford or justify the expense of implementing an ERP system.
Definition
FALSE
Term
For an organization implementing an ERP system, there is a major amount of effort required to load existing data from various sources into the new ERP database.
Definition
TRUE
Term
Data mapping is the examination of each data item required for a new ERP system and determining the number of bytes required for data storage
Definition
FALSE
Term
Supply chain management software automates and integrates the functions of sales, marketing, and service in an organization
Definition
FALSE
Term
Financial accounting consists of capturing and recording all the transactions that affect a company’s financial state and then using these documented transactions to prepare financial statements to external decision makers.
Definition
TRUE
Term
Customer relationship management software helps plan, execute, and control all the activities involved in raw material sourcing and procurement, conversion of raw materials to finished products, and the warehousing and delivery of finished product to customers
Definition
FALSE
Term
SMEs are exploring the use of hosted software to acquire, use, and benefit from new software even though it means extra complexity and high start-up costs
Definition
FALSE
Term
Fortunately, disparities in IS infrastructure is not one of the international issues associated with the use of enterprise systems.
Definition
FALSE
Term
TPS often perform activities related to customer contacts and thus play a critical role in providing value to the customer.
Definition
TRUE
Term
The approach taken today by most organizations is to implement an integrated set of transaction processing systems from a diversity of various software vendors.
Definition
FALSE
Term
While integrated transaction processing system solutions have been developed for SMEs, unfortunately, most of these have a high total cost of ownership and are difficult to install.
Definition
FALSE
Term
An important step in processing transaction data is to check data for validity and completeness, a task called data correction.
Definition
FALSE
Term
SME organizations were the first to take on the challenge of implementing ERP
Definition
FALSE
Term
Two key benefits gained from successful implementation of an ERP system include gaining improved access to data for operational decision making and improved work processes
Definition
TRUE
Term
Adoption of an ERP system will lead to a dramatic increase in the number of separate, stand-alone applications an organization must employ
Definition
FALSE
Term
Adoption of an ERP system will lead to a dramatic increase in the number of separate, stand-alone applications an organization must employ.
Definition
FALSE
Term
The individual application modules of an ERP system are designed to support best practices, the most efficient ways to complete a business process.
Definition
TRUE
Term
Implementation of an ERP system provides an organization with an opportunity to also upgrade its technology infrastructure
Definition
TRUE
Term
Organizations can experience difficulties in linking their ERP system to their B2B or B2C systems that can result in over $1 million a month in lost revenue.
Definition
TRUE
Term
A key to the success of implementation of an ERP system is to make the transition from the old way of doing things to the new way as quickly as possible, cutting corners whenever possible.
Definition
FALSE
Term
SMEs are too small to achieve substantial business benefits from the implementation of an ERP system.
Definition
FALSE
Term
The ERP system for a manufacturing organization typically excludes SCM activities from its scope
Definition
FALSE
Term
The BOM is a sort of roadmap that shows each step in the manufacturing process
Definition
FALSE
Term
Sales ordering is the set of activities associated with all purchasing needed to support the sales functions including promotions, advertising, and marketing
Definition
FALSE
Term
Customer support, sales management, and contact management are key features of a supply chain management system
Definition
FALSE
Term
Since most ERP systems created by IS professionals from a single country, there are few language and culture issues associated with the use of such a system.
Definition
FALSE
Term

          With ____, business transactions are accumulated over a period of time for processing in a single unit.

a.

online transaction processing

c.

batch processing

b.

real-time transaction processing

d.

enterprise resource processing

Definition
BATCH PROCESSING
Term

____ involves updating one or more databases with new transactions.

a.

Data manipulation

c.

Date input

b.

Data storage

d.

Data collection

Definition
DATA STORAGE
Term

 

            The process used by leading companies to complete a business process in

 the most efficient and effective manner are called ____.

 

a.

best practices

c.

current best approach

b.

streamlined processes

d.

none of the above

 

Definition
BEST PRACTICES
Term

 

____ involves reentering data that was not typed or scanned correctly.

 

a.

data editing

c.

data manipulation

b.

data correction

d.

data collection

 

Definition
DATA CORRECTION
Term

 

       In an order processing system, a(n) ____ is printed at the warehouse from

which the order is to filled so that workers can correctly fill the order.

 

a.

pick list

c.

invoice

b.

customer order

d.

receiving report

 

Definition
PICK LIST
Term

 

       When a(n) ____ arrives from a supplier, it is matched to the original order

          and the receiving report and a check is generated if all data is complete and consistent.

 

a.

order

c.

pick list

b.

invoice

d.

none of the above

 

Definition
INVOICE
Term
A key feature on an enterprise resource planning system is that ____.
Definition

ALL OF THE ABOVE

 

 

all transactions are processed in online transaction processing mode

it employs a database of key operational and planning information that can be shared by all

it is fully integrated with all of the organization’s e-commerce systems

 

Term
The number and types of data items that must be loaded into a new ERP system depend on the ____ of the ERP implementation.
Definition
SCOPE
Term
Many SMEs elect to implement ____ ERP systems.
Definition
OPEN SOURCE
Term
The ____ refines the production plan defined by the demand management process to develop a detailed production schedule specifying details such as which item to produce first and when production should be switched from one item to another.
Definition
DETAILED SCHEDULING PLAN
Term
Purchasing uses the information from the ____ to place purchase orders for raw materials
Definition
MATERIALS REQUIREMENT PLAN
Term
One of the functional units likely to benefit from use of a customer relationship management system is ____.
Definition
MARKET RESEARCH
Term
The ____ takes demand and current inventory levels into account and determines specific product items that need to be produced and when in order to meet the forecast future demand.
Definition
SALES AND OPERATIONS PLAN
Term
A(n) ____ system is central to a system and ensures that information can be shared across all business functions and all levels of management to support running and managing of a business.
Definition
ENTERPRISE
Term
The essential characteristic of a ____ is that there is some delay between an event and the eventual processing of the related transaction to update the organization’s records.
Definition
BATCH PROCESSING SYSTEM
Term
Organizations expect their ____ to ensure that data is processed accurately and completely, avoid processing fraudulent transactions, and reduce clerical and other labor requirements.
Definition
TRANSACTION PROCESSING SYSTEMS.
Term
Integrated information transaction processing system solutions for SMEs ____.
Definition
TYPICALLY COST A FEW HUNDRED TO A FEW THOUSAND DOLLARS.
Term
By upgrading and standardizing on its technology infrastructure, an organization can ____.
Definition

ALL OF THE ABOVE

 

 

a.

eliminate a hodgepodge of multiple hardware platforms,operating systems, and databases

b.

reduce ongoing hardware and software maintenance

c.

reduce the training load for those people who must support the infrastructure

 

Term
____ is a task not associated with loading existing data into a new ERP system
Definition
DATA REPORTING.
Term
During the implementation of an ERP system, it is a good idea to ____.
Definition
DEFINE METRICS TO ASSESS THE PROGRESS OF THE PROJECT.
Term
Customization of a vendor’s ERP system is often required to ____.
Definition

ALL OF THE ABOVE:

 

 

a.

to support additional data fields and/or filed sizes than what comes with the package

b.

 enable your other business systems to work with the ERP package

c.

to meet specific regulatory requirements for your business

 

Term
____includes the planning, execution, and control of all activities involved in raw material sourcing and procurement, conversions of raw materials to finished products, and the warehousing and delivery of finished product to customers.
Definition
SUPPLY CHAIN MANAGEMENT
Term
Retailers as well as manufacturers use ____ to match production to consumer demand and to allocate products to stores.
Definition
DEMAND FORECASTING
Term
Many business application software vendors are pushing the use of the ____ for SME to help them acquire, use, and benefit from new technology while avoiding much of the associated complexity and high start-up costs.
Definition
HOSTED SOFTWARE MODEL
Term
____ are among the challenges that must be met by an enterprise system of a multinational company.
Definition

ALL OF THE ABOVE:

 

Different languages and cultures

c.

Varying laws and customs rules

Disparities in IS infrastructure

   

 

Term
With ____________________ software, anyone can see and modify the source code to customize it to meet their needs.
Definition
OPEN SOURCE
Term
The systematic process for developing a production plan for a manufacturing organization starts with ____________________ to develop an estimate of future customer demand.
Definition
SALES FORCASTING
Term
The recording of a sale and the creation of an accounts receivable entry indicating that a customer owes money for goods received is an example of ____________________ accounting.
Definition
FINANCIAL
Term
The objective of a CRM system is to capture data about every ____________________ a company has with a customer through every channel and store it.
Definition
CONTACT
Term
Transaction processing systems typically involve the processing of ____________________ input and output than MIS systems.
Definition
MORE
Term
With ____________________ processing, each transaction is processed immediately, without the delay of accumulating transactions into a batch.
Definition
ONLINE TRANSACTION
Term
Many organizations have limited ____________________ among its TPS systems which requires that data into to one TPS must be printed out and manually reentered into other systems.
Definition
INTEGRATION
Term
TPS systems capture and process data that describe fundamental business ____________________.
Definition
TRANSACTIONS
Term
Data ____________________ ensures the validity and completeness of input data
Definition
EDITING.
Term
Trade ____________________ rules are international laws that set practices for two or more nations’ commercial transactions.
Definition
CUSTOM
Term
Some countries have passed laws limiting the ____________________ flow of data linked to individuals.
Definition
TRANSBORDER
Term

                Potential ____________________ security issues is considered a disadvantage of the hosted software model.

Definition
DATA
Term
There are many software vendors who offer ____________________ versions of their ERP or CRM software at a low monthly rental rate.
Definition
HOSTED
Term
Moving from a culture of simply selling products to one of placing the ____________________ is essential to a successful CRM deployment.
Definition
CUSTOMER FIRST
Term
Transaction processing systems use a large amount of input and output data to update the official ____________________ of the company about orders, sales, customers, and so on.
Definition
RECORDS
Term
At any time, the data in an online system reflects the ____________________ status.
Definition
CURRENT
Term
The ____________________ transaction processing systems of an organization must track the flow of data related to all the cash flows that affect the organization.
Definition
ACCOUNTING
Term
The traditional transaction processing systems that support the ____________________ business function include inventory control, purchase order processing, receiving, and accounts payable.
Definition
PURCHASING
Term
SME stands for small and medium-size enterprises where small is defined as an enterprise with less than ____________________ employees.
Definition
50
Term
The transaction processing cycle includes data collection, data editing, data correction, data storage, and ____________________.
Definition
DOCUMENT PRODUCTION
Term
A(n) ____________________ is a set of coordinated and related activities that takes one or more types of input and creates an output of value to the customer of that process.
Definition
BUSINESS PROCESS
Term

             During the late 1980s and early 1990s, many organizations recognized that their legacy TPSs lacked the ____________________ needed to coordinate activities and share valuable information across all the business functions of the firm.

Definition
INTEGRATION
Term
____________________ are the most efficient and effective ways to complete a business process.
Definition
BEST PRACTICES
Term
When loading data into a new ERP system, ____________________ is required because legacy systems are likely to contain data that is inaccurate, incomplete, or inconsistent.
Definition
DATA CLEANUP
Term
Many SMEs elect to implement ____________________ ERP systems from vendors such as Apache, Compiere, and OpenBravo.
Definition
OPEN SOURCE
Term
Definition