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Details Title: Ch 4 - Diversity Description: Evironment organizational culture and diversity Total Flash Cards: 22 Created: 06/03/2007 08:12:06	To study from this set of flash cards, or to create your own your own study flash cards, register HERE. If you are already a registered user, CLICK HERE.
Cards Term competitive advantage Definition allows an organization to deal with market and environmental forces better than its competitors Term general environment Definition comprised of cultural, economic , legal-political, and educational conditions Term specific environment Definition includes the people and groups with whom an organization interacts Term stakeholders Definition the persons, groups, and institutions directly affected by an organization Term value creation Definition creating value for and satisfying needs of constituencies Term customer relationship management Definition strategically tries to build lasting relationships with and to add value to customers Term supply chain management Definition strategically links all operations dealing with resource supplies Term ISO certification Definition indicates conformance with a rigorous set of international standards Term Total Quality Management Definition managing with an organization-wide commitment to continuous improvement, product quality, and customer needs Term Continuous Improvement Definition involves always searching for new ways to improve work quality and performance Term quality circle Definition mett periodically to discusss ways of improving the quality of products or services Term organizational culture Definition is the system of shared beleifs and values that guides behavior in organization Term core values Definition are beliefs and values shared by organizational members Term value-based management Definition actively develops communications, and enacts shared values Term symbolic leader Definition uses symbols to establish and maintain a desired organizational culture Term diversity Definition describes race, gender, age, and other individual differences Term multiculturalism Definition involves pluralism and respect for diversity Term multicultural organization Definition is based on pluralism and operates with inclusivity and respect for diversity Term Ethnocentrism Definition is the belief that one's membership group or subculture is superior to all others Term glass ceiling Definition is a hidden barrier to the advancement of women and minorities Term biculturalism Definition is when minority members adopt characteristics of majority cultures in order to succeed Term managing diversity Definition building an inclusive work environment that allows everyone to reach their full potential