Term
|
Definition
Differences
in easily perceived characteristics,
such as gender, race, ethnicity, age,
or disability, that do not necessarily
reflect the ways people think or
feel but that may activate certain
stereotypes. |
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|
Term
|
Definition
Differences
in values, personality, and work
preferences that become progressively
more important for determining
similarity as people get to know one
another better. |
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|
Term
|
Definition
Noting of a difference
between things; often we refer to
unfair discrimination, which means
making judgments about individuals
based on stereotypes regarding their
demographic group. |
|
|
Term
| biographical characteristics |
|
Definition
Personal
characteristics—such as age, gender,
race, and length of tenure—that
are objective and easily obtained
from personnel records. These
characteristics are representative
of surface-level diversity. |
|
|
Term
|
Definition
An individual’s capacity to
perform the various tasks in a job. |
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|
Term
|
Definition
The capacity
to do mental activities—thinking,
reasoning, and problem solving. |
|
|
Term
| general mental ability (GMA) |
|
Definition
An
overall factor of intelligence, as
suggested by the positive correlations
among specific intellectual ability
dimensions. |
|
|
Term
|
Definition
The capacity to do
tasks that demand stamina, dexterity,
strength, and similar characteristics. |
|
|
Term
|
Definition
The process
and programs by which managers
make everyone more aware of and
sensitive to the needs and differences
of others. |
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