Term
| Minimum Annual Performance Rating for CCC-4 |
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Definition
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Term
| Learning opportunity that requires the student, not the champion, to be primarily responsible for completing the work order. |
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Definition
On the Job Training
(OJT) |
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Term
| Learning opportunity that allow the champion to be primarily responsible for completing the work order. |
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Definition
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Term
| Learning opportunity that involves aspects of the student's spirit, ability or career development. |
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Definition
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Term
| A workbook that was created to assist you as you work alongside a trainee. |
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Definition
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Term
| How often do you need to provide feedback on an evaluation form? |
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Definition
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Term
| Another name for the Champion's Guide |
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Definition
Learning Advocate's Discovery Guide
(LADG) |
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Term
| A continuing process of evaluating and connecting experiences. |
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Definition
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Term
| The five keys of receiving information |
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Definition
Variety, Brevity, Experience,Self-Discovery, and Relevance.
(VBESR) |
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Term
| Three Adult Learning Styles: |
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Definition
| Visual, Auditory, Tactile |
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Term
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Definition
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Term
| A person who thinks in pictures is most likely this type of learner |
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Definition
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Term
| A person who takes a lot of notes is most likely this type of learner |
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Definition
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Term
| A person who likes to ask a lot of questions is most likely this type of learner |
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Definition
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Term
| This type of learner enjoys experimenting |
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Definition
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Term
| Every customer interaction is a ...... |
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Definition
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Term
| In the CCT-4 manual, getting your butterflies to fly in formation is an example of what |
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Definition
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Term
| What are the four components of using your voice effectively |
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Definition
Rate, Volume, Force, Pitch
(RVFP)
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Term
|
Definition
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Term
| The six keys techniques to selling |
|
Definition
Build Rapport
Ask Questions
Listen
Position the product
Communicate the benefits
Ask for the Sale
(BALCA)
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Term
| Speaking confidently and enthusiastically is an example of what? |
|
Definition
| Using a positive tone of voice |
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Term
| The ability to make the conversation between you and your customer more comfortable and interesting is an example of what? |
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Definition
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Term
| The three Listening Strategies |
|
Definition
Paraphrasing
Passive Listening
Offering Agreement Responses
(PPO) |
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Term
|
Definition
Suggesting a product that will fulfill the needs or interests the customer has expressed to you
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Term
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Definition
the elements that enhance the product and give it more usability |
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Term
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Definition
| the features that directly meet the customer's needs |
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Term
| What is the final step in the selling process |
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Definition
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|
Term
| what is the size (in MHz) of an analog channel |
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Definition
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Term
| 1080p uses what type of MPEG codec |
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Definition
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Term
|
Definition
| Moving Pictures Expert Group |
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Term
| MPEG is used for coding what types of signals |
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Definition
|
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Term
|
Definition
| three types of encoded pictures |
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Term
|
Definition
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Term
|
Definition
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Term
|
Definition
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Term
| What type of picture is calculated by comparing the previous and successive pictures |
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Definition
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Term
| Each pixel in every frame is coded as an _____bit value |
|
Definition
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Term
|
Definition
| Digital Transmission Content Protection |
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Term
|
Definition
Analog Copying and Piracy
(arrrrrrh...)
aka. Automatic Colt Pistol |
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|
Term
| Which type of copy protection protocol triggers an integrated circuit in the playback device? |
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Definition
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Term
|
Definition
| Protection of content by requiring certain criteria to be met before granting access |
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Term
| Many access points are also _________ |
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Definition
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|
Term
| What refers to how quickly computers on a network can communicate and share information |
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Definition
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|
Term
| What is one of the reasons why 2.4 GHz is a commonly used frequency? |
|
Definition
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|
Term
| What is the frequency used by 802.11a to transfer data? |
|
Definition
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|
Term
|
Definition
| The range of 802.11b and g |
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Term
| What four actions are preformed when a virus code is executed? |
|
Definition
Replication
Eventwatching
Camouflage
Delivery
(RECD) |
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Term
|
Definition
| nonfunctioning changing sections of fake code interspersed among working sections of a virus |
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Term
|
Definition
| a virus detector that look of sections of code triggered by time or date events, file extensions, or disk writes that bypass the operating system |
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Term
|
Definition
|
|
Term
|
Definition
|
|
Term
True or False
Antivirus software and Firewalls
help block spyware installed with a download you ask for |
|
Definition
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Term
|
Definition
| sending unsolicited bulk e-mail |
|
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Term
|
Definition
"The King of Spam"
aka. Sanford "spamford" Wallace |
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Term
|
Definition
A bad email address that bounces back to the sender
aka: a bounce message |
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Term
| The best way to prevent a hacker from accessing a customer's system? |
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Definition
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|
Term
|
Definition
|
|
Term
|
Definition
| a device or software that is placed between a PC and the internet to block a hacker's attempts to break into the computer |
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Term
|
Definition
Packet Filtering
Proxy
Stateful Inspection
(PPS) |
|
|
Term
| the process of inspecting packets and deciding which ones come through |
|
Definition
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|
Term
True of False
A proxy is located outside the firewall |
|
Definition
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Term
|
Definition
| compares key parts of each packet to a database of known safe data |
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Term
|
Definition
| This error is indicitive of a major problem with the operating system and the best solution is to reinstall windows. |
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Term
|
Definition
|
|
Term
| What is an example of automated troubleshooting |
|
Definition
| using the network diagnostic tool to check IP connectivity |
|
|
Term
| The CHSI minimum requirement for memory |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
Personal Computer Memory Card International Association
aka: People Can't Memorize Computer Industry Acronyms |
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|
Term
|
Definition
| Embedded Multimedia Terminal Adapter |
|
|
Term
|
Definition
|
|
Term
| The correct baud rate for a data device using Business Class CDV |
|
Definition
|
|
Term
|
Definition
Incumbent Local Exchange Carrier
aka: "the enemy" |
|
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Term
|
Definition
| allows a group of phone stations to access a common set of telephone lines |
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Term
|
Definition
|
|
Term
| Output voltage for an LPSU |
|
Definition
|
|
Term
| Telemetry wire color sequence |
|
Definition
White, Brown, Blue, Orange , and Green
(WBBOG) |
|
|
Term
|
Definition
Point of Sale system
aka: piece of s*it |
|
|
Term
|
Definition
Competitive Local Exchange Carrier
(Comcast Block) |
|
|
Term
|
Definition
| Digital Consumer Terminal |
|
|
Term
|
Definition
|
|
Term
|
Definition
Megaport Gateway
(converts ethernet to a coaxial signal) |
|
|
Term
| Data throughput of a T1 connection |
|
Definition
|
|
Term
| what is the base color of the blue/blue white pair of CAT5e wire |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| Line Card Supervisory Voltage |
|
Definition
|
|
Term
| LPSU Backup time with TM508 idle |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
Baseband Cables
aka: RCA cables |
|
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Term
| Another name for a switch |
|
Definition
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|
Term
|
Definition
| a system of computers, peripherals, terminals, and databases connected by communication lines. |
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Term
|
Definition
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|
Term
|
Definition
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|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| Amount of Routable IP addresses for a /30 Subnet |
|
Definition
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|
Term
| Amount of routable IP addresses given for a /29 Subnet |
|
Definition
|
|
Term
| Amount of routable IP addresses given for a /28 Subnet |
|
Definition
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|
Term
|
Definition
|
|
Term
|
Definition
| Trivial File Transfer Protocol |
|
|
Term
| Which Business Class Internet package includes a cable modem only |
|
Definition
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|
Term
| All Business Class Internet customers are eligible for a ____ page website. |
|
Definition
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|
Term
|
Definition
| Max power consumption for an 8-line Arris EMTA |
|
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Term
|
Definition
|
|
Term
|
Definition
| Uninterruptible Power Supply |
|
|
Term
True of False
You should always modify the Remote Management settings in a business class gateway. |
|
Definition
|
|
Term
| How do you access the settings for a Business Class Gateway? |
|
Definition
|
|
Term
| Ports used for port forwarding in a business class gateway |
|
Definition
|
|
Term
| The port used for port blocking in a business class gateway |
|
Definition
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|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| Routable Information Protocol |
|
|
Term
|
Definition
| Equal Upload and Download speeds |
|
|
Term
|
Definition
| Allows you to direct inbound Internet traffic to connect to a specific application or computer on a LAN using specific ports. |
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Term
|
Definition
| Provides the ability to dynamically open a specific inbound port based on a request from a local computer or user |
|
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Term
|
Definition
| Enables you to restrict specific local hosts (i.e. computers) from accessing particular Internet applications (i.e. Facebook) |
|
|
Term
|
Definition
|
|
Term
| CLI figure of Merit per the FCC |
|
Definition
|
|
Term
| How long do you keep CLI Logs |
|
Definition
|
|
Term
|
Definition
|
|
Term
| Intermodulation Distortion |
|
Definition
| Two signals mixed together inside the cable plant |
|
|
Term
where does the Leading Ghost
appear on a picture |
|
Definition
|
|
Term
| Following Ghost is caused by what? |
|
Definition
|
|
Term
|
Definition
| Two signals that are close together and are received by the same antenna. |
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|
Term
|
Definition
|
|
Term
|
Definition
| Caused by anything with a motor. Electrical Noise |
|
|
Term
|
Definition
| Noise caused by changes in temperature |
|
|
Term
|
Definition
| Temperature of Reference for CATV |
|
|
Term
|
Definition
| Starting point for a cable plant |
|
|
Term
|
Definition
| 43 dB is the FCC minimum Ratio |
|
|
Term
|
Definition
| The crossing of modulation from one channel to another. Testing is no longer required by the FCC |
|
|
Term
|
Definition
| FCC minimum ratio for most distortions. (i.e. xmod, CTB, etc) |
|
|
Term
| The loss for Series 6 at the highest Frequency |
|
Definition
|
|
Term
| Composite Triple Beat (CTB) does not effect which 2 channels? |
|
Definition
|
|
Term
|
Definition
| Appears as a horizontal bar in the picture. Primary source is the power passing chokes used in passive devices. |
|
|
Term
| minimum carrier to hum ratio |
|
Definition
| 30db (less than or equal to 3% hum) |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| How many phase states with a QPSK carrier |
|
Definition
|
|
Term
| Number of phase states in a QAM carrier |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| measures the ratio of the error power to the average power in an ideal QAM signal |
|
|
Term
|
Definition
| is a method where additional data bits are added to the digital video bit stream to help identify and correct any errors that may be caused by the transmission system |
|
|
Term
| Meaures how often an error occurs in a given amount of data |
|
Definition
|
|
Term
| CFR 47, part 76.605(a)(1-12) |
|
Definition
|
|
Term
| Being able to carry and individually select different channels on a single cable by their unique frequency is called what? |
|
Definition
|
|
Term
| Separates or combines AC current's two parts, the AC power and the RF signals. |
|
Definition
|
|
Term
| Separates and recombines the forward and reverse signals |
|
Definition
|
|
Term
|
Definition
|
|
Term
| A Response Equalizer is also called a ___ ____. |
|
Definition
|
|
Term
| Used to compensate for fluctuations of the input signal |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| Caller ID blocking per call |
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| Multi Line Hunt group uses what four star codes? |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| Deactivate Terminal Make Busy |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Deactivate Group make busy |
|
|
Term
| dial your phone number plus # |
|
Definition
|
|
Term
| What web site do you access in order to activate web hosting and Microsoft Communication Services |
|
Definition
| http://businessclass.comcast.net |
|
|
Term
|
Definition
| Converged Regional Area Network |
|
|
Term
| What are the five types of system maps |
|
Definition
| Base Map, Strand Map, Design Map, Amplifier Schematic or "Tree" Map, and As Built Map. |
|
|
Term
| Memory Resident anti-virus software |
|
Definition
| installs programs in RAM that continue to operate in the background while other software apps are running |
|
|
Term
|
Definition
| look at the contents of the boot record, programs, and macros for telltale sections of code that match viruses contained in a table |
|
|
Term
| Programs that send information about you and how you use a PC |
|
Definition
|
|
Term
| similar to spyware, these display advertising for products it thinks might interest you based on the website you are browsing |
|
Definition
|
|
Term
| These send out automated "spiders" across the Internet that crawl across web pages looking for e-mail addresses in mailto: lists |
|
Definition
|
|
Term
| people who are able to access and exploit a system by gaining unauthorized access |
|
Definition
|
|
Term
| the unauthorized changing of a homepage is an example of what? |
|
Definition
|
|
Term
| compares key parts of each packet to a database of known safe data. |
|
Definition
|
|
Term
| your first choice when parking a Comcast vehicle |
|
Definition
|
|
Term
|
Definition
| Ground Fault Circuit Interrupter |
|
|
Term
When securing yourself to the ladder and strand use the _,_,_ method |
|
Definition
|
|
Term
| Minimum distance between center of pole and span clamp |
|
Definition
|
|
Term
| Minimum distance between span clamp and the tap |
|
Definition
|
|
Term
| Minimum aerial clearance for drops above public streets, alleys, roads, and commercial and residential driveways |
|
Definition
|
|
Term
| Minimum distance between CATV drop and a power drop at the home |
|
Definition
|
|
Term
| Grounding wire should not exceed ____feet or the length of the shortest cable outlet |
|
Definition
|
|
