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Case study "United World Peace Mission to Lokya"
Description of terms
34
Business
12th Grade
01/29/2012

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Term
Ethical Objectives
Definition
The goals set by an organization that fall within an established set of moral guidelines or fair business practices.

For UWP, their purpose was to maintain order, peace and security in Lokya.
Term
Autocratic Leadership style
Definition
Leadership style where the leader makes all the decision themselves.

Provides fast decision making but employees are demotivated since they are not involved in decision making.

For UWP, the new Commander General Ron Meiri is an autocratic leader.
Term
Organizational Structure
Definition
An organizational structure consists of activities such as task allocation, coordination and supervision which is directed towards the achievement of organizational aims.

UWP's organisational structure is tall and centralized, with several level of hierachy and a narrow span of control.

Shown in appendix 1 of case study.
Term
Coalition Government
Definition
A coalition government is a cabinet of a parliamentary government in which several political parties cooperate. A coalition government is created in time of national difficulty for example during wartime, or economic crisis, to give a government the high degree of perceived political legitimacy.

Sometimes ineffective and fall apart due to different viewpoints. Not stable.

Lokya's coalition government was unstable.
Term
Centralized Organizational Structure
Definition
A type of management where power, responsibility and authority for decision making is centered around senior managers.

UWP employs a centralized organizational structure.
Term
Span of Control
Definition
Span of control refers to the number of subordinates under the control of a manager.

For UWP, it has a narrow span of control so it is easier to control and manage the business.

Does not encourage delegation and empowerment so workers might be demotivated.
Term
Organizational Culture
Definition
Organizational culture is the personality of the organization. Culture is comprised of the assumptions, values, norms and tangible signs of organization members and their behaviors.

UWP's culture was being inflexible, but it is effective as orders are ensured to be received and carried out. As a result, the security of the troops were maintained.
Term
Infrastructure
Definition
The fundamental facilities and systems serving a country, city, or area, as transportation and communication systems, power plants, and schools.

UWP plans to build a university or a hospital in Loyka to improve public relations and motivate the troops.
Term
Motivation
Definition
UWP's employees are demotivated due to resentment from local people in Lokya.

UWP plans to motivate its worker through non-financial means.
Term
Internal Environment
Definition
Conditions and factors within an organization that influence its activities and choices, particularly the behavior of the employees.

Examples are organization's mission statement, leadership styles, and its organizational culture.
Term
External Environment
Definition
Conditions, entities, events, and factors surrounding an organization that influence its activities and choices, and determine its opportunities and risks.
Term
Situational Leadership style
Definition
A belief that effective leadership requires flexibility in leadership styles depending on the situation.

The new Commander, General Diane Pierce has such style.
Term
Social Marketing
Definition
Any commercial marketing technique that brings about changes in behavior and perception of human.
Term
Public Relation
Definition
The practice of maintaining a business's goodwill and reputation to the public, usually through sponsors and charitable causes.

In the case study, UWP aims to improve public relation in order to reduce the number of conflicts and improve safety of the troops.
Term
Operational objective
Definition
Short-term goal which moves an organization towards achieving its strategic or long-term goals. Also called tactical objective.

UWP plans to motivate their troops through non financial means.
Term
Non Profit Organization
Definition
Associations, charities, cooperatives, and other voluntary organizations formed to further cultural, educational, religious, professional, or public service objectives.

UWP is one such organization.
Term
Cooperate Social Responsibility
Definition
A company’s sense of responsibility towards the community and environment in which it operates.
Term
Chain of command
Definition
Line of authority in the business from top to down where communication flows.
Term
Delegation
Definition
Transfer of authority and the associated responsibility, from an employer to an employee or subordinate.

However, delegated employees are not ablt to make decisions themselves.
Term
Sole Trader
Definition
Sole owner of a business who directs the business his or herself and takes all the profit and bear all losses.

Kos Palouk is a sole trader.
Term
Empowerment
Definition
A practice of delegating work to employees while also allowing them to make business decisions.

The troops are empowered as part of the motivation strategy.
Term
Workforce planning
Definition
Analysis of what an organization is going to need in terms of the size, type, and quality of workforce to achieve its objectives.
Term
Workforce planning
Definition
Analysis of what an organization is going to need in terms of the size, type, and quality of workforce to achieve its objectives.
Term
Training
Definition
Used to raise the skill level and knowledge of an employee to improve productivity.
Term
Environmental Audit
Definition
Assessment of the financial advantages and disadvantages of adopting a more environmentally sound policy.

General Pierce ordered Colonel Donovan to carry it out.
Term
Primary Research
Definition
Experiments, investigations, or tests carried out to acquire data first-hand, rather than being gathered from published sources.

Examples in the case study is a survey to 2000 local residents regarding their views toward the construction.
Term
Focus Group
Definition
A part of market research where 4 to 15 people are gathered to express their views towards a certain product or strategy.

General Pierce proposed this to be carried out to decide whether they will build a university or a hospital.
Term
Recruit
Definition
The process of identifying and hiring the best-qualified candidate (from within or outside of an organization) for a job vacancy.
Term
Public Private Relationship
Definition
Involvement of private enterprise (in the form of management expertise and/or monetary contributions) in the government projects aimed at public benefit.
Term
Economies of Scale
Definition
The reduction in long-run cost arising from an increase in size of an operating unit
Term
First mover advantage
Definition
The edge that a company gains by entering a particular market before any competitors.
Term
Just in Time stock control
Definition
A strategy for inventory management in which raw materials and components are delivered from the vendor or supplier immediately before they are needed in the manufacturing process.
Term
Just in Case
Definition
The inventory management strategy that companies use when they store a large amount of inventory because they are likely to run out of stock.

High cost, but allow for emergency demands.
Term
Business plan
Definition
Set of documents prepared by a firm's management to summarize its operational and financial objectives for the near future (usually one to three years) and to show how they will be achieved. It serves as a blueprint to guide the firm's policies and strategies, and is continually modified as conditions change and new opportunities and/or threats emerge. When prepared for external audience (lenders, prospective investors) it details the past, present, and forecasted performance of the firm. And usually also contains pro-forma balance sheet, income statement, and cash flow statement, to illustrate how the financing being sought will affect the firm's financial position.
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