Shared Flashcard Set

Details

C&E
Communication's & Ethics Review
95
Communication
Graduate
11/16/2011

Additional Communication Flashcards

 


 

Cards

Term

 

 

Massage Therapist

Definition

 

 

This term is a protected title

Term
prevents confusion or misrepresentation
Definition
What is the purpose of having only one title for massage therapy?
Term
Protection of title
Definition
What is one of the central elements of the RHPA and the MTA?
Term
It allows the public to readily identify who is a memeber of the CMTO and who is not.
Definition
what is the purpose on having a standardized title such as "Registered Massage Therapist"?
Term
RMT
Definition
What is the only appropriate short form for our profession?
Term
Wall certificate & Photo ID card
Definition
After registration with the CMTO, they will issue you what?
Term
Wall certificate
Definition
This item is your responsibility, but you don't own it.
Term
Wall certificate
Definition
You are required to post this in your primary place of practice
Term
ONE
Definition
How many wall certificates will you be issued over the course of your massage career?
Term
All candidates for registration with the CMTO
Definition

These people must read the:

RHPA

MTA

Code of Ethics

Policies, Guidelines 

Standards of Practice

Term
CMTO
Definition

What organization deals with these aspects:

 

policies, guidelines

certification exams

public registra of all RMT's

Public education

Term
Federal
Definition
What is the highest level of legislation?
Term
Provincial Legislation
Definition
What level of legislation is the RHPA and the MTA a part of?
Term
all professional colleges including the CMTO
Definition
Who does the RHPA govern?
Term
MTA
Definition
This is provincial legislation specif to RMT's
Term
Policy statements
Definition
  • Council’s opinion on specific issues relating to the practice of massage therapy
  • Broad explanation of practice issues
  • Members who violate College Policy, will have conducted a professional misconduct
Term
Position statements
Definition
  • Provides the collective opinion of the College’s Council relating to practice issues
  • These may not be covered by a Regulation or a Policy Statement
  • Often developed in response to Members questions
  • Provides a framework where practice decisions can be made
Term
Guidelines
Definition
  • More detailed description to how a Policy or Position Statement is translated into practice
  • Provide guidance to the Members
Term
Physical setting
Definition
having a well lit office, offering privacy to clients, and having clean washroom facilities are examples of what?
Term
Controlled Acts
Definition
services provided by RMT's are Not what?
Term
member of the CMTO
Definition
someone who is allowed to use the title RMT
Term

Chest

Breast

inner thigh

buttock

Definition
what are sensitive areas to treat?
Term
advertising
Definition
must not be misleading or false
Term
general in nature
Definition
in conducting to a public education class the information should be...
Term
eucalyptus
Definition
has been deemed safe substance to use according to the CMTO
Term
Post termination relationships
Definition
prohibiting sexual contact between members and clients is part of the guidelines for:
Term

terminate the professional relationship

wait min. of one year

 

Definition
before persuing a relationship with your client
Term
engage in a post termination relationship with a client
Definition
it maynot always be appropriate to do this
Term
dual relationship
Definition
somone who has contact with you other than being your client
Term

clarification of relationship type

 

nature of treatment

 

Location of practice

Definition
factors in assessing the client/therapist relationship (3 items)
Term

The practice of massage therapy is the assessment of the soft tissue and joints of the body and the treatment and prevention of physical dysfunction and pain of the soft tissue and joints by manipulation to develop, maintain, rehabilitate or augment physical function, or relieve pain.

Definition
Scope of Practice
Term
scope of practice
Definition
statement describing the capabilities of the RMT
Term
MTA
Definition
statment developed by the ________ to describe what RMT's are able to do
Term
conflict resolution
Definition
the process of attempting to resolve a dispute or a conflict.
Term
conflict resolution
Definition
engages conflict once it has already started
Term
conflict prevention
Definition
aim is to end conflict before they start
Term
group conflict
Definition
usually involves 2 or more groups with opposing views
Term
counselling
Definition
this may help when personal conflict leads to frusteration and loss of efficiency
Term
Guidelines for Conflict resolution
Definition
  • finding a time and place to talk
  • brainstorming solutions
  • choosing a solution that works for everyone
Term
HCCA
Definition
the purpose of this Act is to provide rules with respect to consent to treatment that apply consistantly in all settings
Term
contact a substitute decision maker
Definition
if your client is not understanding the treatment plan you have devised for them, your next step is to do what?
Term
These are elements required to receive consent of treatment
Definition
  • The consent must relate to the treatment.
  • The consent must be informed.
  • The consent must be given voluntarily.
  • The consent must not be obtained through misrepresentation or fraud.
Term
consent
Definition
this may be withdrawn at any time by the client or their substitute decision maker
Term

1. guardian

2. attorney of personal care

3. rep. appointed by the board

4. spouse or partner

5.  child or parent of incapable person

6. parent with only the right of access

7.brother or sister

8. any other relative

Definition
what is the hirarcy of substitute decision making? (8)
Term
guardian
Definition

which has more authority:

spouse or guradian?

Term
guardian
Definition

which has more authority?

 

attorney to personal care or guardian?

Term
any other relative
Definition
which substitute decicion maker has the least amout of authority?
Term

Tricked you!!

 

depends on the age of course silly!

you are not going to have your 6 year old vouch for you.... 

Definition

which substitute decision maker has more authority?

 

child of client or the parent of client?

Term
acting in their best interests
Definition
when a substitute decsion maker is required to help, they are acting in the clients what??
Term
protection of any liability
Definition

if a treatment is provided with consent and in good faith

OR

if the treatment is not provided to a client because the health care practitioner believes to be sufficient reason to not

 

these are examples that protect you from???

Term
professional misconduct
Definition
it is a ______________ _______________ to not provide a service that is otherwise deemed necessary
Term
Professional misconduct
Definition
failing to make arrangements for transfer of a clients records when the RMT retires is an example of what??
Term
  • client requests it
  • alternative services are arranged
  • client is given reasonable opportunity to arrange alternative services
  • the client is abusive and the therapist has made all possible attempts to arrange alternative services.
Definition
you may only discontinue services for a client Unless:
Term
Yes
Definition
is it a professional misconduct to have bad record keeping habits?
Term

a professional misconduct.

 

 

Definition
if your client wishes to pay you over and above the posted fee for your services, that is considered what?
Term
  • keep a CEU log/portfolio
  • self assessment tool
  • must complete a CEU report once every 3 years
  • must complete 30 CEU's in a 3 year period
Definition
as part of the quality assurance programme, every member is required to do what?
Term
$200
Definition
What is the fee if you are late paying your dues???
Term
$560
Definition
in 2011, what was the fee for Registration renewal?
Term
3
Definition
How many times may you re-write your exams??
Term
non-verbal communication
Definition
Gestures, tones and posture are examples of what?
Term
  • like you are staring
  • too intense - make client/person uncomfortable
  • intimidating
Definition
eyecontact is good, but how can too much eyecontact be misinterpreted?
Term
  • you are not comfortable
  • you are trying to leave the conversation (possibly)
Definition
when you stand to the side when you are talking to someone, what does this indicate?
Term
  • eye contact
  • open body language
  • lean forward slightly
  • smile :)
Definition
how would you show you are interested in what a person has to say?
Term
4/5
Definition
what fraction of communication is non verbal?
Term
kinethetic behaviour
Definition
behaviour commonly known as body language
Term
proxemic behaviours
Definition
this is the influence of space on communication
Term
proxemic behaviour
Definition
what behaviour illustrates that you would more likely to get to know the people whom you sit closest to....
Term
paralanguage
Definition
these gestures give emphasis on what a person actually means when they say something:  yawning, laughing, voice tone.. etc
Term
object language
Definition
this communication is done with the use of things to add emphasis
Term
verbal communication
Definition
this type of communication is both written and oral
Term
  • introverts
  • extroverts
  • conceptualizer
  • analyzer
  • affiliator
  • activator
Definition
personality typing - name them - 6 in all!
Term
affiliator
Definition

this statement describes what personality type:

 

  • empathetic and emotionally persuasive
  • receptive to others
  • inviting
Term
analyzer
Definition

This statment describes what personality type:

  • critical and objective
  • enjoys debates
  • can be cold to others
Term
The Conceptualizer
Definition

these describe what personality type:

 

  • thinks in concepts or ideas
  • relies on hunches or imagination
  • will deviate from agendas
Term
intorvert
Definition

These statements describe what personality type:

  • often misunderstood
  • non-verbal communication can tell more
  • need to schedule appointments with these people rather than dropping in
Term
Extrovert
Definition

These statements describe what personality type:

  • draw in energy
  • prefer face to face contact
  • tendancy to speak first and think later
Term
Activator
Definition

These statements decribe what personality type:

  • oriented to schedules
  • prepared in advance
  • can be too serious or business like
Term

reiterate the comment to ensure you are clear on your message

 

repeat yourself in another way

Definition
What can you do to ensure you message is received correctly?
Term

F - Fear

A - Assumption

I -insensitivity

L - labelling

U - uncertainty

R - resentment

E - egotism

Definition
what does the acronym FAILURE stand for?
Term

S - Self awareness

U - understanding

C - care of others

C - control of emotions

E - esteem for ones self

S - self confidence

S - Sharing of ones self

Definition
What does the acronym SUCCESS stand for?
Term
Mandatory reporting obligations
Definition
if a professional suspects negligence and or abuse from another practitioner/member of a professional college to an individual,  this incident falls under the:
Term
report the suspected to the Children's Aid Society or the Police
Definition
if you suspect abuse/negligence  to a child you are required to:
Term
Mandatory reporting obligations
Definition
Elder abuse is information that falls under what?
Term
Informed conset
Definition
detailing the events of the massage treatment plan and massage to come to a prospective client is what?
Term
boundaries
Definition
necessary limits for comfort
Term
personal boundaries
Definition
the area you occupy that you feel is appropriately under your control
Term
violating boundaries
Definition
clients not able to protect their rights, professionals exploiting relationships to meet personal needs, and crossing a line without consent from the other party are all examples of what?
Term
vulnerable persons
Definition
in terms of power, clients are considered what?
Term
awareness and clarity
appropriateness
congruency
protectiveness
adaptability and flexibility
Definition
Name 5 characteristics of healthy boundaries?
Term
Gross violations
Dual Relationships
Definition
2 main types of boundary violations
Term
High Risk
Moderate Risk
Unlikely risk
Definition
Dual Relationship Scale
Term
Sexual relationship
Definition
Example of high risk dual relationship
Term
Friends with a client, treating relatives
Definition
an Example of a moderate risk dual relationship
Term
individual discretion - any other type of behaviour that does not fall into the moderate risk details, and the high risk category
Definition
An example of an unlikely risk of dual relationship
Term
dimentia
Definition
what is it called when an individual has decreased "normal" mental capabilities
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