Term
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Definition
| A strategic analysis of an organization that uses value-creating activities |
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Term
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Definition
| Sequential activities of the value chain that refer to the physical creation of the product or service, its sale and transfer to the buyer, and its service after sale, including in bound logistics, operations, outbound logistics, marketing and sales, and service |
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Definition
| Activities of the value chain that either add value by themselves or add value through important relationships with both primary activities and other support activities; including procurement, technology development, human resource management, and general administration |
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Term
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Definition
| Receiving, storing, and distributing inputs of a product |
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Term
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Definition
| All activities associated with transforming inputs into the final product form |
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Term
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Definition
| Collecting, storing, and distributing the product or service to buyers |
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Definition
| Activities associated with purchases of products and services by end users and the inducements used to get them to make purchases |
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Term
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Definition
| Actions associated with providing service to enhance or maintain the avlue of the product |
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Term
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Definition
| The function of purchasing inputs used in the firm's value chain, including raw materials, supplies, and other consumable items as well as assets such as machinery, laboratory equipment, office equipment, and buildings |
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Term
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Definition
| Activities associated with the development of new knowledge that is applied to the firm's operations |
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Term
| Human Resource Management |
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Definition
| Activities involved in the recruiting, hiring, training, development and compensation of all types of personnel |
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Term
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Definition
| General management, planning, finance, accounting, legal and government affairs, quality management, and information systems; activities that support the entire value chain and not individual activities |
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Term
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Definition
| Collaborative and strategic exchange relationships between value-chain activities either (a) within firms or (b) between firms. Strategic exchange relationships involve exchange of resources such as information, people, technology, or money that contribute to the success of the firm |
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Term
| Resource-Based View of the Firm |
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Definition
| Perspective that firms' competitive advantages are due to their endowment of strategic resources that are valuable, rare, costly to imitate, and costly to substitute |
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Term
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Definition
| Organizational assets that are relatively easy to identify, including physical assets, financial resources, organizational resources, and technological resources |
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Term
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Definition
| Organizational assets that are difficult to identify and account for and are typically embedded in unique routines and practices, including human resources, innovation resources, and reputation resources |
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Term
| Organizational Capabilities |
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Definition
| The competencies and skills that a firm employs to transform inputs into outputs |
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Term
| Strategic Resources (Also Firm Resources or Organizational Resources) |
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Definition
| Firms' capabilities that are valuable, rare, costly to imitate, and costly to substitute |
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Term
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Definition
| A characteristic of resources that is developed and/or accumulated through a unique series of events |
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Term
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Definition
| A characteristic of a firm's resources that is costly to imitate because a competitor cannot determine what the resource is and/or how it can be re-created |
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Term
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Definition
| A characteristic of a firm's resources that is costly to imitate because the social engineering required is beyond the capability of competitors, including interpersonal relations among managers, organizational culture, and reputation with suppliers and customers |
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Term
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Definition
| A technique for measuring the performance of a firm according to its balance sheet, income statement, and market valuation |
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Term
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Definition
| A method of evaluating a firm's performance using performance measure from the customers', internal, innovation and learning, and financial perspectives |
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Term
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Definition
| Measures of firm performance that indicate how well firms are satisfying customers' expectations |
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Term
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Definition
| Measure of firm performance that indicate how well firms' internal processes, decisions and actions are contributing to customer satisfaction |
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| Innovation & Learning Perspective |
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Definition
| Measures of firm performance that indicate how well firms are changing their product and service offerings to adapt to changes in the internal and external environments |
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Term
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Definition
| Measures of firms' financial performance that indicate how well strategy, implementation and execution are contributing bottom-line improvement |
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Term
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Definition
| A way that digital technologies and the Internet have added value to firms' operations by enhancing the gathering of information and identifying purchase options |
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Term
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Definition
| A way that digital technologies and the Internet have added value to firms' operations by facilitating the comparison of the costs and benefits of various options |
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Term
| Problem-Solving Activities |
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Definition
| A way that digital technologies and the Internet have added value to firms' operations by identifying problems or needs and generating ideas and action plans to address those needs |
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Term
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Definition
| A way that digital technologies and the Internet have added value to firms' operations by completing sales efficiently, including negotiating and agreeing contractually, making payments, and taking delivery |
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Term
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Definition
| A method and a set of assumptions that explain how a business creates value and earns profits in a competitive environment |
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