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Business 101-09
Motivating The Workforce
26
Business
Undergraduate 1
04/02/2013

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Term
Human Relations
Definition
the study of the behavior of individuals and groups in organizational settings
Term
Motivation
Definition
an inner drive that directs a person's behavior toward goals
Term
Morale
Definition
an employee's sttitude toward his or her job, employer, and colleagues
Term
Intrinsic Rewards
Definition
the personal satisfaction and enjoyment thta you feel after attaining a goal
Term
Extrinsic Rewards
Definition
benefits and/or recognition recieved from someone else
Term
Classical Theory of Motivation
Definition
theory suggesting that money is the sole motivator for workers
Term
Maslow's Hierarchy
Definition
a theory that arranges the five basic needs--physiological, security, social, esteem, and self-actualization--into the order in which people strive to satisfy them
Term
Physiological Needs
Definition
the most basic human needs to be satisfied--water, food, shelter, and clothing
Term
Security Needs
Definition
the need to protect oneself from physicsal and economic harm
Term
Social Needs
Definition
the need for love, companionship, and friendship--the desire for acceptance by others
Term
Esteem Needs
Definition
the need for respect--both self-respect and respect form others
Term
Self-Actualization Needs
Definition
the need to be the best one can be; at the top of Maslow's hierarchy
Term
Hygiene Factors
Definition
aspects of Herzberg's theory of motivation that focus on the  work setting and not the content of the work; these aspects include adequate wages, comfortable and safe working conditions, fair company policies, and job security
Term
Motivational Factors
Definition
aspects of Herzberg's thoeyr of motivation thta focus on the content of the work itself; these aspects include achievement, recognition, involvement, responsibility, and advancement
Term
Theory X
Definition
McGregor's traditional view of manahement whiteby it is assumed that workers generally dislike work and must be forced to do their jobs
Term
Theory Y
Definition
McGregor's humanistic view of management whereby it is assumed that workers like to work and that under proper conditions employees will seek out responsibility in an attempt to satisfy their social, esteem, and self-actualization needs
Term
Theory Z
Definition
a management philosophy that stresses employee participation in all aspects of company decision making
Term
Equity Theory
Definition
an assumption that how much people are willing to contribute to an organization depends on their assessment of the fairness, or equity, of the rewards they will recieve in exchange
Term
Expectancy Theory
Definition
the assumption that motivation depends not only on how much a person wants something but also on how likely he or she is to get it
Term
Behavior Modification
Definition
changing behavior and encouraging appropriate actions by relating the consequences of behavior to the behavior itself
Term
Job Rotation
Definition
movement of employees from one job to another in an effort to relieve the boredom often associated with job specialization
Term
Job Enlargement
Definition
the addition of more tasks to a job instead of treating each task as seperate
Term
Job Enrichment
Definition
the incirporation of motivational factors, such as oppurtunity for achievement, recognition, responsibility, and advancement, into a job
Term
Flextime
Definition
a program that allows employees to choose their starting and ending times, provided that they are at work during a specified core period
Term
Compressed Workweek
Definition
a four-day (or shorter) period during which an employee works 40 hours
Term
Job Sharing
Definition
performance of one full-time job by two people on part-time hous
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