Term
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Definition
Maintain the current IT infrastructure
- delivery of servie, maintenance, protection, and management of IT infrastructure |
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Term
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Definition
Renew and adapt the IT infrastructure to keep IT working effectively in the future
- Responsible for changing the production system rather than maintaining it |
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Term
| ITIL (Information Technology Infrastructure Library) |
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Definition
- Well-recognizaed collection of books that provide a framework of best-practice approaches to IT operations
- Offers large set of management procedures that are designed to help businesses achieve value from IT operations |
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Term
| PMBOK (Project management body of knowledge) |
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Definition
Developed by the Project Manager Institue, provides project managers, sponsors, and team leaders with an array of accepted project management techniques and practices.
(PMP - pm professionals) |
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Term
| Responsibilities of the IT department |
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Definition
Managing the IT infrastructure to provide IT services, which requires:
1. Managing and protecting the IT
2. Managing and protecting the data resources
3. Managing and protecting the system applications
Developing and adapting information systems and IT infrastructure |
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Term
| Managing the IT infrastructure |
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Definition
Align IT department activities and services with the primary goals and objectives of the organization
- facilitate business processes
- improve decision making within the organization
Assess new technologies to determine possible applications
Adapt infrastructure and systems to new business goals |
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Term
Managing and Protecting:
IT infrastructure
Data Resource
System Applications |
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Definition
IT infrastructure
- Computers/ Servers
- Networks
Data Resource from threats
- Human error and mistakes
- Malicious human activity
- Natural events and disasters
System Applications
- Functional and cross-functional applications |
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Term
| Renewing IT Infrastructure |
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Definition
IT department must create, develop, and adapt information systems
- Renewal of IT infrastructure is often accomplished through projects
(e.g. developing or modifying new system applications or adapting infrastructure to changes in business systems)
Their job:
1. Create and adapt infrastructure
2. Create systems infracstructures
e.g. email, VPN, instant msging, blogs, net meetings
3. Specify standard computer systems |
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Term
| Organization of IT department |
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Definition
CIO
- Principal manager
- Reports to CEO, COO or CFO
Technology office
- Lead by CTO
- Investigates new IS technologies for possible application at organization
Operations
- Managers computing infrastructure
- Respond to user concerns or problems
Development
- manages projects that aquire new information systems as well as maintain existing information systes
Outsourcing Relations
- Monitors service levels and focuses on developing good relations with outsourcing vendors
Data administration
- Protect data and info assets by establishing data standards and data management practices and policies
=Database administration
- Describes a function that pertains to a particular database |
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Term
| Tasks in managing the computing infrastructure |
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Definition
- Create and maintain infrastructure for end user computing
- Create, operate and maintain networks
- Create, operate, and maintain data centers, data warehouses, and data marts
- Establish Technology and Product Standards
- Track problems and monitor resolutions
- Manage computing infrastructure staff |
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Term
| Tasks in Data Administration |
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Definition
Define data standards
Maintain data dictionary
Define data policies
Establish disaster-recovery plan (backup and recovery) |
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Term
| Factors that influence organizations' IT budget |
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Definition
Analyze costs and benefits of system
- Estimate dollar costs
- Value tangible benefits
= lifetime value of customers lost by not having support system
= anticipated customer support cost savings
- Value intangible benefits
= value of email system
- Compute costs and tangible benefits to see if project is justified
= if not, then compute intangibles |
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