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BUS1100 Chapt 5
Kelly, McGowan and Peng. Chapter 5
4
Business
Not Applicable
10/31/2009
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Term
Communication
 Definition
The transmission of information between a sender and a recipient
Term
Nonverbal Communication
 Definition
Communication that does not use words. Common forms of this include gestures, posture, facial expressions, tone of voice and eye contact.
Term
Communication Barriers
Definition
Obstacles to effective communication.
Term
active listening
 Definition
When the listener focuses their complete attention on the speaker
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