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| set of logical related tasks and behaviors that organizations develop over time to produce specific business results. doesn’t have to be formal. |
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| consists of all hardware and software |
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| collects, processes, stores and distributes to support decision making and control in an organization. |
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| firm which nearly all of the organization's significant business relationships with customers, suppliers, and employees are digitally enables and mediated. |
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| how a company produces, delivers, and sells a product or service to create wealth |
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| specialized tasks performed by business organizations, consist of sales and marketing, manufacturing and production, finance and accounting, and human resources |
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| links two or more computers to share data or resources |
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| internal corporate network based on internet technology |
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| private intranets extended to authorized users |
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| technologies and the people required to run and manage them represent resources that can be shared throughout the organization |
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| required to derive value from a primary investment |
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| contemporary term for data and software tools for organizing, analyzing and providing access to data to help managers make more informed decisions |
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| integrate audio and visual environment that allows a person to give the appearance of a different physical location than the actual location |
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| radically changes the business landscape and environment |
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| a firm economizes on transaction costs like they do with production costs |
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| the most widely used model for understanding competitive advantage. includes new market entrants, substitute products, suppliers, customers that affect the firm and its competitors |
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| products are different so they cannot be compared to one another by price alone |
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| individually tailored products or services using the same production resources as mass production |
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| the cost of switching from one product to a competing product |
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| highlights specific activities that a business can best apply competitive strategies |
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| directly related to the production and distribution of products and services, which create value for for the customer |
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| make the delivery of primary activities possible (organization infrastructure) |
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| collection of independent firms that use IT to coordinate their value chains to produce a product or service for a market collectively |
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| combine data on individuals |
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| new data analysis technology |
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| Fair Information Practices |
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| set of principles governing the collection and use of information about individuals |
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| provide client computers with a variety of services and capabilties |
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| refers to a model of computing that provides access to a shared pool of computing resources |
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| rate of growth doubles every two years |
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| ultrathin computers consisting of circuit board with processors, memory, and network connections |
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