Details Title: bma372 midterm Description: yeah buddy Total Flash Cards: 23 Created: 09/30/2009 19:10:46		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Computer Science Flashcards
Cards in this set: Term ERP (enterprise resource planning) Definition collection of integrated software for business management, accounting, finance, inventory management, etc. Internally focused, Attempts to integrate everything, Everyone works together in e-collaboration, The entire organization knows the entire organization Term SCM (supply chain management) Definition tracks inventory and information among business processes and across companies Term SCM (supply chain management) SYSTEM Definition IT system that supports supply chain management Business strategy  Overall cost leadership, Bottom-line initiative Goal is to squeeze out every penny of cost possible in the supply chain This will optimize fulfillment, logistics, production, revenue and profit Term CRM (customer relationship management) system Definition uses information about customers to gain insight into their needs, wants, and behaviors in order to serve them better Includes multi-channel service delivery, multiple ways in which customers can interact with a business Focuses on  Pre-sales activities (Sales Force Automation), Post-sales activities (Customer service and support) Term definition of information system Definition - A combination of technical components - Built and used by people to collect, create, and distribute useful data - Used typically in organizational settings Term parts of information systems Definition Data: The raw inputs for entry into information systems Organized, processed and stored by an IS to support user information needs Provide basis for qualitative/quantitative analysis Hardware: The physical components of information systems Hardware components include processors (like Pentium 4), input and output devices, storage devices, etc. Typical configurations based on application include micro, mid-range, mainframe, and super computers Software: The instructions that operate the information system System software controls the hardware (WindowsXP) Application software allows user to perform specific tasks to increase productivity (MS Word) Telecommunications: The communication mechanism of information systems Allows two or more computers to communicate (network People: People build systems, People use systems, People make rules for use of the systems Term Data hierarchy (data < info < knowledge) Definition Intellectual asset hierarchy – data, information, business intelligence, knowledge Data – raw facts that describe a particular phenomenon such as the current temperature, the price of movie rental, or your age Information – data that have a particular meaning within a specific context Knowledge – it can provide contextual explanation for business intelligence; point toward actions to take to affect business intelligence Term trends in e-commerce Definition Screenager – person who spends a lot of time in front of a screen – TV, iPod, computer, cell phone Digital native – person ushered into this world alongside the digital revolution Most young people are screenagers and digital natives They readily embrace technology and therefore are most suited to running a business in the “e” world M-commerce – e-commerce conducted over a wireless device Subset of mobile computing Mobility is key for the next generation of e-commerce that will rely on - Knowing where we are - Our ability to do anything from anywhere - Ubiquitous smart appliances Term E-business marketing mix Definition Registering with search engines Online ads Viral marketing Affiliate programs Long Tail – explains e-commerce profitability in terms of a sales curve Brick-and-mortar businesses carry limited inventory, inventory that is popular E-businesses can carry huge amounts of “niche” inventory that may sell rarely at a brick-and-mortar store Term value chain Definition Systematic approach to assessing and improving the value of business processes Value chain – chain or series of business processes, each of which adds value to your organization’s products or services Business process – standardized set of activities that accomplishes a specific task Two types of processes: Primary and Support Primary value process – takes in raw materials and makes, delivers, markets, sells, and services your products and services Support value process – supports the primary value processes Determine which processes add value and which processes reduce value Focus IT appropriately Term data warehouse Definition Help you build and work with business intelligence and some forms of knowledge Data warehouse characteristics  Multidimensional (Rows, columns, and layers) Information from data warehouse can support decision making, as well as production operations Term data-mining tools Definition software tools to draw decision-making related information from a data. Query-and-reporting tools – similar to QBE tools, SQL, and report generators Intelligent agents – utilize AI tools to help you “discover” information and trends Multidimensional analysis (MDA tools) – slice-and-dice techniques for viewing multidimensional information Term data mart Definition subset of data warehouse where only a focused portion of the data warehouse is kept Term andreeson Definition inventor of the netscape browser Term Berners-Lee Definition inventor of the world wide web Term Cerf Definition internet pioneer; co-founder of TCP/IP Term Heart Definition Project Manager; lead the project for packet switching for BBN and IMP (interface Message Processor) Term Metcalfe Definition Inventor of the ethernet; researched different functions that could be used on the ARPANET Term Roberts Definition built first communications network between nodes Term Tomlinson Definition Inventor of e-mail; created the @ "at-sign" Term What three major events contributed to explosive growth of the internet? Definition 1. congress bill that was passed that allowed open commercial use of the internet 2. the invention of Netscape 3. the invention of the World-Wide Web Term major kinds of e-commerce Definition B2B, B2C, C2C Term Electronic data interchange (EDI) Definition direct computer-to-computer transfer of transaction information in standard business documents, such as invoices and purchase orders, in a standard format How businesses communicate with each other Used in e-marketplaces and VANs