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Definition
| The process by which a person, group, or organization (the sender) transmits some type of informations (the message) to another person, group, or organizations (the receiver). |
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| The process by which an idea is transformed so that it can be transmitted to, and recognized by, a receiver. (a written or spoken message) |
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| Channels of Communication |
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Definition
| The pathways over which messages are transmitted (telephone lines, mail, etc). |
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| The process by which a receiver of messages transforms them back into the sender's ideas. |
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| Knowledge about the impact of messages on receivers. |
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| Factors capable of distorting the clarity of messages at any point during the communication process. |
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| Uncolicited commercial e-mail messages. |
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| The transmission of messages using words, either written or spoken. |
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| The transmission of messages without the use of words (gestures, use of space) |
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| Forms of communication involving the use of words (telephone messages, faxes, books, etc). |
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| Regularly published internal documents, either hard copy or electronic in nature, describing information of interest to employees regarding an array of business and nonbusiness issues affecting them. |
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| A document describing to employees basic information about a company; a general reference regarding a companys background, the nature of its business, and its rules. |
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| A conceptualization specifying that the effectiveness of any verbal medium depends on the extent to which it is appropriate view of the ambiguity of the message being sent. |
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| Computer-Mediated Communication |
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Definition
| Forms of communications that are aided by the use of computer technology (e-mail, instant messaging) |
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Definition
| A prerecorded message distributed for playback on Apples iPod MP3 player (iPod broadcast) |
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| Information, usually news, delivered to web sites on a realtime basis, as events occur. |
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Definition
| Web pages in which people express their personal experiences and feelings; an Internet-based diary. |
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Term
| Synchronous Communication Techniques |
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Definition
| Forms of communication in which the parties can send and receive messages at the same time. |
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| Asynchronous Communication Techniques |
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Definition
| Forms of communication in which senders and receivers must take turns sending and receiving messages. |
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| Video-Mediated Communication (VMC) |
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Definition
| Conferences in which people can hear and see each other using computers. |
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Definition
| A system whereby people use personal computer terminals to send and receive messages between one another using the internet. |
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Definition
| The practice of overexpressing ones emotions by sending emotionally charged messages to another via e-mail. |
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| Emotions (Emotional Icons) |
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Definition
| Symbols typed using characters such as commas, hyphens, and parentheses for purposes of expressing emotions in online communication. |
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Definition
| The practice of communicating with another online by typing messages into boxes that pop up on the screen as needed. |
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Definition
| The sharing of messages regarding the official work of the organization. |
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| The sharing of unofficial messages, ones that go beyond the organizations formal activities. |
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| The formally prescribed pattern of interrelationships existing between the various units of an organization. |
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| A diagram showing the formal structure of an organization, indicating who is to communicate with whom. |
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| Formal connections between people indicating who must answer to whome in an organization. |
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| Someone in an organization, a subordinate, who must answer directly to a higher-level individual in that organization. |
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Definition
| Communication from people at higher organizational levels to those at lower organizational levels. |
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Definition
| The reluctance to transmit bad news, shown either by not transmitting the message at all, or by delegating the task to someone else. |
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Definition
| Communication from people at lower organizational levels to those at higher organizational levels. |
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| Communication between individuals at the same organizational level. |
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Definition
| The practice of presenting information about the company to broad, external audiences, such as the press. |
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Term
| Informal Communication Network |
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Definition
| The informal connections between people; the pathways through which they share informal information. |
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Definition
| A gender-segregated informal communcation network composed of men with similar backgrounds. |
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| The tendency for people to share informal information with others with whom they come into contact. |
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| An organization's informal channels of communication, based mainly on friendship or acquaintance. |
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| Information with little basis in fact, often transmitted through informal channels. |
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| Types of rumor that express peoples wishes. |
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| Rumors that are based on people's fears and anxieties. |
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| Rumors in which people intentionally say malicious things about someone with the intent of damaging that individuals reputation. |
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| Rumors designed to reduce the degree of ambiguity in a situation by telling a story about something before it happens. |
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| The specialized language used by a particular group (people within a profession). |
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| A way of differentiating systematically with respect to consistencies and inconsistencies in what people say and what they do. |
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Definition
| The conceptualization that describes effective listening as made up of the following 6 components:hearing, understanding, remembering, interpreting, evaluating and responding. |
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Definition
| The condition in which a unit of an organization becomes overburdened with too much incoming information. |
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| People responsible for controlling the flow of information to others to keep them from becoming overloaded. |
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| Lining up incoming information so it can be managed in an orderly fashion. |
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Definition
| The process systematically giving and receiving feedback between individuals at various organizational levels. |
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Definition
| Formal mechanisms through which employees can present ideas to their company. |
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Definition
| Telephones lines staffed by corporate personnel ready to answer employees' questions, listen to their comments, and the like. |
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Definition
| Informal get-togethers over meals in which people discuss what's going on in their company. |
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Definition
| Gatherings of employees with corporate superiors who are more than one level higher than themselves in the organizational hierchy. |
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Definition
| Questionnaires designed to assess how employees feel about their organization. |
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| Any communication that is accurate and honest, and that builds and enhances relationships instead of jeopardizing them. |
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| Language that arouses negative feelings about one's self-worth |
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| Language that makes people feel recognized and accepted for who they are. |
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| Statements that keep conversations going by connecting one speaker's remarks to another's. |
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| Statements that are disconnected from a previous statement, tending to bring conversations to a close. |
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