Details Title: BComm midterm Description: ch. 1, 3, 4, 6, 7, 10 Total Flash Cards: 67 Created: 03/04/2008 12:19:00		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Business Flashcards
Cards in this set: Term signs Definition involuntary expressions of emotion and are usually nonverbal cues Term symbols   Definition voluntary expressions that stand for or represent something Term role-taking Definition involves anticipating a reaction to a message rather than waiting for the person's feedback Term cognitive/emotional meaning Definition feeling such as sadness, surprise, and curiosity; usually expressed directly in the form of signs Term contractual shared meaning   Definition two parties give up something they would rather not part with to get something valuable from the other person Term interpersonal communication Definition exchange of messages between two people who are either in the same room or connected through technology (phone, computer) Term recall listening Definition involves a person’s ability to correctly interpret and remember the content of another person’s message Term thought speed vs talk speed Definition think at a speed of 400 wpm, talk at 125 wpm Term confirmation Definition a response that accepts the content level of the conversation and accepts the experience or emotion the person presents Term disconfirmation Definition denies a person’s experience or feelings and, consequently, the other’s feelings of self-worth Term rejection Definition a type of confirmation; we validate another person’s experience or emotional reactions but disagree with the content of the message Term empathetic listening Definition provides important expressive rewards to any organizational relationship; open-mindedness, listening with enthusiasm, displaying concern for speaker, exchanging ideas Term audience analysis Definition a formal method of role taking that is useful for larger audiences Term situational variables of audience analysis Definition first step in audience analysis, including occasion, audience size, organizational culture, environment and time considerations Term listener characteristics Definition important to understand these before preparing the presentation, demographics and captivity (voluntary/non), predisposition toward the speaker and topic Term favorable audience Definition knows little about the topic, positive attitude Term apathetic audience Definition knows little about the topic, negative attitude Term Neutral audience Definition no knowledge and isn’t favorable or unfavorable about it Term active audience Definition informed audience that is favorable toward subject Term hostile audience Definition knowledgeable, disagrees with viewpoint of speaker Term power Definition the power of a over b is equal to the dependence that b has on a Term 2 types of organizational politics Definition overt hidden  Term overt politics Definition communications including threats, promises, negotiations, orders, coalition formations, other strategies to influence others and fulfill self/organizational interest Term hidden politics Definition process by which employees decide which issues to raise in public, what arguments to present, which battles to fight, and how to fight them Term types of power RICE Definition Resource control, Interpersonal network, Communication skills, Expertise Term impression management Definition displaying traits that are rewarded by the organization Term sexual harrassment Definition gender discrimination paired with abuse of organizational power Term types of sexual harrassment Definition verbal commentaries, verbal negotiations, physical manhandling, physical assault Term 2 types of solutions for sexual harrassment Definition formal and informal Term formal solution for sexual harrassment Definition creating policies against sexual harassment, communicating those policies throughout the organization, training employees to stop harassment and enforcing the rules so perpetrators are punished; filing a formal grievance or lawsuit Term informal solutions for sexual harrassment Definition face-to-face communication with the harasser Term informal solutions to sexual harrassment three types Definition nonassertive- avoidance face saving non-face saving  Term face-saving (informal solution to sexual harrassment)  Definition assertive assertive empathetic rhetorical multifunctional  Term non face-saving (informal sexual harrassment solution)  Definition threat agressive message overt manipulation  Term 3 goals of strategies to address harrassment Definition get the harassment stopped, maintain employment, manage own well-being Term selecting a topic  Definition consider personal experience and interest Term specific purpose statement Definition focuses the speech on one aspect of a larger topic; states the audience outcome that the speaker desires Term preparation outline Definition full sentence outline of virtually everything the speaker intends to say; allows speaker to test the structure, the logic, and the persuasive appeals in the speech Term delivery outline Definition abbreviated version of the preparation outline; forces the speaker to select words and phrases on the spot Term use of statistics Definition more meaningful when combined with comparisons Term what the introduction should do (4) Definition gain attention, justify the topic, clarify the speaker’s credibility, preview main points Term what the conclusion should do (2) Definition reviews main ideas, emphasizes the specific purpose statement Term chronological structure Definition follows a time pattern that moves from earliest to latest or first to last Term spatial structure Definition follows a geographical or directional pattern when something is covered from top to bottom or right to left Term cause-effect structure Definition  describes how one event leads to another, useful in technical presentations Term problem-solution structure Definition defines a difficulty and suggests a remedy, popular is proposal and sales presentations Term monroe's motivated sequence structure Definition problem-solution structure with visualization and action Term NAR structure Definition narrative, argument, refutation Term emotional appeals Definition encourage active listening and make listeners more willing to complete practical syllogisms; envy, fear, pride, dread Term deductive reasoning Definition move from general principles to the application of those principles in specific cases Term 3 types of deductive reasoning Definition casual reasoning argument from sign syllogistic arguments  Term casual reasoning Definition connects 2 events and claims that the second event is produced by the first Term argument from sign Definition based on the idea that when we see something, we infer that it represents or stands for the occurrence of something else Term syllogistic arguments Definition the major premise, the minor premise, and the conclusion Term inductive reasoning Definition move from particular observations to general conclusions Term types of inductive reasoning (4) Definition examples analogy testimony statistics  Term example Definition  specific instances that illustrate a larger point Term analogy Definition comparisons between 2 similar objects, events, instances, or people; what’s true of one is also true of the other Term testimony Definition a direct quotation by or paraphrase of witness, experts, or other informed sources Term statistics Definition collection of individual examples delivered as raw numbers or averages Term refutation Definition an argument that addresses and eliminates objections to the proposal Term 4 types of refutation Definition denial minimalization exposing inconsistencies turning the table  Term refutation- denial Definition counters an objection by saying it is not true Term refutation- minimalization Definition suggests the counterargument is true, but that its significance in relation to other issues is minimal Term refutation- exposing inconsistencies Definition undermines the opposition’s credibility, thereby helping your case Term refutation- turning the tables Definition although the objection is accurate, it actually supports rather than denies your proposal Term Definition