Details Title: BA 342 lecture final Description: Chapter 8 Total Flash Cards: 27 Created: 11/18/2008 08:31:42		New Users: To study from this flashcard set, or to create your own your own study flash cards, REGISTER HERE. Existing Users: CLICK HERE. Additional Business Flashcards
Cards in this set: Term Ad-hoc (on-demand) reports Definition Nonroutine reports Term Batch processing Definition TPS that processes data in batches at fixed periodic intervals Term Best practices Definition The most successful solutions or problem-solving methods for achieving a business outcome Term Bullwhip effect Definition Erratic shirts in orders up and down the supply chain Term Bundling Definition A type of cross-selling in which a combination of products is sold together at a lower price than the combined costs of the individual products Term Business Process Definition A set of related steps or procedures designed to produce a specific outcome Term Comparative reports Definition Reports that compare performances of different business units or time periods Term Cross-selling Definition The marketing of complementary products to customers Term Customer Relationship Management (CRM) Definition An enterprisewide effort to acquire and retain customer, often supported by IT Term Customer touch point Definition Any method of interaction with a customer Term Drill-down reports Definition Reports that show a greater level of detail tha n is included in routine reports Term Electronic Data Interchange (EDI) Definition A communication standard that enables the electronic transfer of routine documents between business partners Term Enterprisee resource planning (ERP) systems Definition Software that integrates the planning, management, and use of all resources in the entire enterprise Term Exception reports Definition Reports that include only information that exceeds certain threshold standards Term Funcational area information systems (FAISs) Definition A system that provides information to managers (usually midlevel) in the functional areas, in order to support managerial tasks of planning, organizing, and controlling operations Term Global information systems Definition Interorganizatinal systems that connect companies located in two or more countries Term Interorganizational information system (IOS) Definition An information system that supports information flow among two or more organizations Term Key-indicator reports Definition Reports that summarize the performance of critical activities Term Online transaction processing (OLTP) Definition TPS that process data after transaction occur, frequently in real time Term Routine reports Definition Reports produced at scheduled intervals Term Supply Chain Definition The flow of materials, information, money, and services from raw materials suppliers through factories and warehouses to the end customers; inculdes the organizations and processes involved Term Supply chain management (SCM) Definition The planning, organizing, and optimization of one of more of the supply chain's activities Term Trans-border data flow Definition The flow of corporate data across nations' boarders Term Transaction Definition Any business event that generates dat a worth capturing and storing in a database Term Transaction processing systems (TPSs) Definition Information system that supports routine, core business transactions Term Up-selling Definition The marketing of higher-value products and services to new or existing customers Term Vendor-managed inventory (VMI) Definition Strategy in which the supplier monitors a vendor's inventory levels and replenishes products when needed