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BA 320
Chapter 4 - MGMT
18
Business
Undergraduate 3
02/24/2011

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Cards

Term
Ethical Dilemma
Definition
the quandary people find themselves in when they have to decide if they should act in a way that might help another person or group even though doing so might go against their own self-interest
Term
Ethics
Definition
the inner-guiding moral principles, values, and beliefs that people use to analyze or interpret a situation and then decide what is the "right" or appropriate way to behave
Term
Stakeholders
Definition
the people and groups that supply a company with its productive resources and so have a claim on and stake in the company
Term
Moral Rights Rule
Definition
an ethical decision is one that best maintains and protects the fundamental or inalienable rights and privileges of the people affected by it
Term
Justice Rule
Definition
an ethical decision is a decision that distributes benefits and harms among people and groups in a fair, equitable, or impartial way
Term
Practical Rule
Definition
an ethical decision is one that a manager has no reluctance about communicating to people outside the company because the typical person in a society would think it is acceptable
Term
Trust
Definition
the willingness of one person or group to have faith or confidence in the goodwill of another person, even though this puts them at risk
Term
Reputation
Definition
the esteem or high repute that individuals or organizations gain when they behave ethically
Term
Societal Ethics
Definition
standards that govern how members of a society should deal with one another in matters involving issues such as fairness, justice, poverty, and the rights of the individual
Term
Occupational Ethics
Definition
standards that govern how members of a profession, trade, or craft should conduct themselves when performing work-related activities
Term
Individual Ethics
Definition
personal standards and values that determine how people view their responsibilities to others and how they should act in situations when their own self-interests are at stake
Term
Organizational Ethics
Definition
the guiding practices and beliefs through which a particular company and its managers view their responsibility toward their stakeholders
Term
Social Responsibility
Definition
the way a company's managers and employees view their duty or obligation to make decisions that protect, enhance, and promote the welfare and well-being of stakeholders and society as a whole
Term
Obstructionist Approach
Definition
companies and their managers choose NOT to behave in a socially responsible way and instead behave unethically and illegally
Term
Defensive Approach
Definition
companies and their managers behave ethically to the degree that they stay within the law and abide strictly with legal requirements
Term
Accommodative Approach
Definition
companies and their managers behave legally and ethically and try to balance the interests of different stakeholders as the need arises
Term
Proactive Approach
Definition
companies and their managers actively embrace socially responsible behavior, going out of their way to learn about the needs of different stakeholder groups and utilizing organizational resources to promote the interests of all stakeholders
Term
Ethics Ombudsman
Definition
a manager responsible for communicating and teaching ethical standards to all employees and monitoring their conformity to those standards
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