Term
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Definition
| The buy-side and the sell-side |
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Term
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Definition
McKinsey. Mutally Exclusive and Collectively Exhaustive.
Fact based. Rigidly structured.
1.) Descriptive 2.) Diagnostic 3.) Prescriptive |
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Term
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Definition
"Scientific Management"
-design jobs with standard
-rationality, logic, started in manufacturing industries
-workers fit to job design |
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Term
Bureaucracy
& 5 Components |
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Definition
Max Weber
-logic, order and NO social standing
1.) Division of Labor
2.) Hierarchy
3.) Formal Rules
4.) Promotion on Merit
5.) No personality |
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Term
Administration of the Firm
& 6 components |
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Definition
Fayol
i. Planning
ii. Organizing
iii. Command
iv. Coordination
v. Control
vi. Unity of Command (everyone only has one boss) |
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Term
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Definition
We act differently from when we are alone to when we are around people
With a well learned task, people will tend to succeed and increase performance.
With a new learned, difficult or poorly practiced task, people will decrease performance. |
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Term
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Definition
| If a group all agrees on the major issues, then they tend to stifle any other dissent to preserve group harmony. Can lead to impulsive decisions and failure to identify both sides of an argument |
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Term
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Definition
When a group is internally fueled to make a more extreme decision than originally anticipated.
Similar to group think, opposing sides are not considered. |
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Term
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Definition
"Free-Rider Concept"
As a group gets bigger, the individual contribution decreases. As more people get added, it is more likely that one person will do more work than others. |
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Term
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Definition
When group members reference to themselves via the groups (standards and norms) and not outside measures.
the self-referencing group is a broader validation of who they are and what they do and not limited to a particular situation as we see in group think. |
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Term
| Behavioral Approach School |
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Definition
Attempts to increase productivity by understanding people.
Believes that it is easier to change the organization than to change people |
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Term
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Definition
Changed lighting in work environment and scientifically evaluated performance.
This started human relations movement and the inclusion of social concerns in productivity. |
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Term
Maslow's Theory of Human Needs
& list all 5 |
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Definition
1.) Physiological- food, water
2.) Safety- shelter
3.) Social- love, belonging
4.) Self-Esteem- respect, mastery
5.) Self-Actualization- growth, self-fulfillment |
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Term
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Definition
People need to be managed and led closely. Most don't desire to work.
Managers are the lines. |
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Term
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Definition
People desire to work and need space for creativity
Managers are the lines. |
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Term
| Behavioral Organization led to: |
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Definition
Population Centers
Emergence of a working class
Democratization of education
Diversity in the population between foreign and Americans |
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Term
Management Sciences Approach
& 4 Characteristics |
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Definition
Using quantitative tools and applied mathematics to manage issues
-Learning organization: Being able to learn from past experiences and predict future outcomes
-Contingency Thinking: Ability to respond to supply and demand
-Structure: Organization has subsystems that are interconnected and can be coordinated via probability.
Quality Management- can estimate acceptable errors |
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Term
| Difference between Management Sciences and Behavioral Approaches |
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Definition
| The RELIANCE upon TECHNOLOGY as a factor of production instead of labor and capitol. |
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Term
| ____ justify norms, beliefs justify ______ and ____ justify beliefs. |
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Definition
| Values justify norms, beliefs justify values and facts justify beliefs |
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Term
Subsystems in the Sociotechnical System
(5) |
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Definition
1.) Structural- policies, procedures, formal design
2.) Psychosocial- norms, roles and communication
3.) Managerial- coordinates all activities towards basic mission
4.) Technical- equipment and techniques, payroll and reports
5.) Goals and Values- basic mission and vision of the org. |
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Term
| Difference between short wall/long wall experiment and Hawthorne experiment |
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Definition
| The introduction of new technology for the coal miners verses in Hawthorne where they only changed the work environment |
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Term
| Driving forces for transformational change |
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Definition
-Globalization
-Change in technology
-Change in consumer demands
-Competition
-Change of information
-Change in raw materials |
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Term
| Targets for transformational change |
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Definition
-Culture
-People
-Tasks
-Structure
-Technology |
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Term
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Definition
Pathfinder
Persuader
Analyzer
Cheerleader
Stabilizer |
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Term
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Definition
-Found in processes
-Occur randomly
-Loss is permanent
-Are measurable and visable |
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Term
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Definition
| The the event previous with affect the current process |
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Term
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Definition
Type of Conflict
Disagreement of the outcome |
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Term
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Definition
Type of Conflict
Disagreement of how people work together |
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Term
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Definition
Type of Conflict
Can sometimes be beneficial
Disagreement upon the "how" and "when" and not so much the outcome |
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Term
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Definition
Type of Conflict
Inability for parties to agree nor resolve conflict. Example: Won't listen to each other |
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Term
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Definition
Type of Conflict Resolution
Avoid the conflict |
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Term
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Definition
Type of Conflict Resolution
One person gives up views and agrees |
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Term
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Definition
Type of Conflict Resolution
Both parties give something up and come up with an agreement |
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Term
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Definition
Type of Conflict Resolution
"Boss" makes decision, no objections |
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Term
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Definition
Type of Conflict Resolution
"Majority Rules"- All agree that the decision is "for the best" |
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Term
| Mechanisms for Conflict Resolution |
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Definition
Negotiation
Mediation
Arbitration |
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Term
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Definition
Best Alternative To a Negotiated Agreement
-Sets the bargaining zone
-needs to be REAL and ACTIONABLE
-Not the "walk-away" point
- The best outcome if all else fails |
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Term
Why does CHANGE occur?
(In reference to change management) |
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Definition
-External Pressures
-Momentum
-Dissatisfaction |
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Term
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Definition
-Threat to routine
-Redistribution of Power
-Loss of Benefits
-Impact of Culture
-Threat to Security |
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Term
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Definition
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Term
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Definition
| Power granted/backed up by some authority |
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Term
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Definition
| Power of knowledge of a specific expertise/skill that is not found in others |
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Term
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Definition
| Power of respect and admiration |
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Term
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Definition
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Term
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Definition
Phase Method (Unfreezing-change-Refreezing)
Crossover Method- (Small, not technical) |
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Term
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Definition
(Legitimate, Coercive, Reward)
Fast, but may be temporary
Peach and order # 41427 |
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Term
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Definition
(Expertise)
Dependent on how well the change is accepted
Jonah teaching the team in "The Goal" |
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Term
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Definition
(Referent)
Slow, but can be internalized
The "Team" in the goal, treated as equals |
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