Term
| Chick-fil-A Brand Positioning |
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Definition
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*Get ppl to eat chicken>hamburger Brand Position A. For ppl on the go B. Fast food C. America's best chicken ***The Premium Alternative to Hamburgers -Comedy with cows saying eat chicken
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Term
The Communication Model SMCMR (Source, msg, channel, message, receiver) |
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Definition
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Source (S), sender puts message into words/pic (M), Msg presented through channel of com. (C) Msg interpreted by receiver (R) Feedback by receiver response. Noise= interruptions communication Clutter= lots of msg all competing for consumer
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Term
Perception Perception Drivers: Selective Perception |
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Definition
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Perception: Process we receive info through; five senses Selective Perception: Consumers are selective with their messages they accept
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Term
| Perception Drivers: Exposure |
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Definition
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Test perception whether market msg is seen/heard; try to find best way to reach consumer
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Term
| Perception Drivers: Selective Attention |
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Definition
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Process by which receiver chooses to respond to msg
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Term
| Perception Drivers: Interest/Relevance |
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Definition
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Level of interest=stickiness; how much grab Relevance= connects to ppl on personal level
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Term
| Perception Drivers: Awareness/Recog.(Recall) |
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Definition
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Awareness=when ad makes an impression Recall= ppl remember what ad said
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Term
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Definition
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Msg cues given below threshold of perception
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Term
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Definition
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Mirror our feelings about something
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Term
Affective Response Driver: Wants |
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Definition
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Wants= driven by emotions, wishes/impulses
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Term
| Affective Response Driver: Feelings |
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Definition
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Emotional Appeals= Ads that arouse feelings
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Term
| Affective Response Driver: Liking |
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Definition
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Two Parts: 1. Liking the brand 2. Liking the ad Liking= reflects personality of brand/ad's execution
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Term
| Affective Response Driver: Resonate |
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Definition
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Resonance= feeling that msg "rings true" Res>Like= Res has self-identification skill
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Term
| Cognitive Response Driver: Need |
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Definition
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Need= something we think about based on feelings
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Term
| Cognitive Response Driver: Cognitive Learning |
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Definition
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Cog Learning= Information/explanations lead to understanding
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Term
| Cognitive Response Driver: Differentiation and Recall |
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Definition
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Differentiation= consumers ability to separate one brand from another Recall=Recalling ad message/brand/points
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Term
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Definition
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Communicating through symbolism
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Term
| Association Driver: Brand Linkage |
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Definition
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How much associations/consumer's interest is connected to the brand
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Term
| Association Driver:Symbolism |
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Definition
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W/ association, brand takes on symoblic meaning; brand stands for certain qualities Rolex=baller
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Term
| Association Driver:Conditioned learning |
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Definition
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Group of thoughts/feelings become linked to brand through repetition of msg Social learning= Learning by watching others; learn how to dress by how others dress
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Term
| Association Driver: Transformation |
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Definition
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Product takes on meaning when it is transformed from mere product into specialness
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Term
| Persuasion Driver: Motiviation |
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Definition
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Desire to be someway/something prompts person to act in certain way
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Term
| Persuasion Driver: Influence |
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Definition
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Your own influence vs. others' that may shape you
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Term
| Persuasion Driver: Involvement |
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Definition
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The degree to which you are engaged in seeing an ad and the response as it correlates in making a product decision. High involvement= makeup over toothpast
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Term
Persuasion Driver: Conviction Preferrence and intention |
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Definition
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Consumer convinced bymsg Preference/Intention: Intention can be heightened by rewards, i.e. good deals
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Term
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Definition
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Brand loyalty--> Customer satisfaction
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Term
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Definition
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Trial=Try a product Risk lessened
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Term
| Behavioral Driver: Advocate/refer |
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Definition
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Satisfied customer refers product to friend
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Term
| Behavioral Driver: Prevent |
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Definition
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Ads prevent against smoking/guns
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