Shared Flashcard Set

Details

3380 Midterm 1 Review
Review for the OSU midterm for BUSML 3380; fall semester 2014.
60
Business
Undergraduate 3
09/21/2014

Additional Business Flashcards

 


 

Cards

Term
What are the 4 types of Economic Utility?
Definition
  1. Possession Utility
  2. Form Utility
  3. Place Utility
  4. Time Utility
Term
Define: Economic Utility
Definition
The value or usefulness of a product in fulfilling a customer's needs/wants
Term
Define: Possession Utility
Definition
Refers to the value or usefulness that comes from a customer being able to have possession of the product.
Term
Define: Form Utility
Definition

Refers to how a product is in a form that:

a) can be used by the consumer

b) is of value to the consumer

Term
Define: Place Utility
Definition
Refers to having products available where they are needed by customers.
Term
Define: Time Utility
Definition
Refers to having products available WHEN they are needed by customers.
Term
What type of utility does logistics directly contribute to?
Definition

Form Utility

 

Logistics can transform "inventory-sized products" (eg., 1000-pack cases of soda) into a more usable consumer-friendly form (eg., 12-packs of soda)

Term
Define: efficiency
Definition
How well (or poorly) company resources are used to achieve what a company promises that it can do.
Term
Define: Mass Logistics
Definition
A "one-size-fits-all" approach to logistics.  Many customers are overserved, while many others are underserved.
Term
Define: Systems Approach
Definition

Indicates that a company's objectives can be realized by recognizing the mutual interdependence of the major functional areas of the firm.

 

** this means that each functional area should think of the consequences on the company's OTHER functional areas

Term
What departments usually measure inventory in terms of cost/value?
Definition
Finance departments
Term
What departments usually measure inventory in terms of units of inventory?
Definition
Logistics Departments
Term
What are the components of the Marketing Mix?
Definition
  1. Place Decisions
  2. Price Decisions
  3. Product Decisions
  4. Promotion Decisions
Term

What are Place Decisions?  Make sure to define this as its relationship to logistics.

Definition

Decisions that involve where the product will be sold & distributed.

 

These decisions involve 2 types of networks: logistics, and marketing

Term

What are Price Decisions?  Make sure to define this as its relationship to logistics.

Definition

Involve how a product's transportation costs should be reflected in its selling price.

 

  • Should they reflect Landed Costs?
  • Should they be "free" shipping (no landed costs)
Term

What are Product Decisions?  Make sure to define this as its relationship to logistics.

Definition
Involve how much of a product (SKU) to hold on to as inventory.
Term

What are Promotion Decisions?  Make sure to define this as its relationship to logistics.

Definition
Logistics must ensure that there is enough of a highly-marketed item when demand calls for it.
Term
Define: benchmarking
Definition
The process of comparing performance against the practices of other leading companies, for the purpose of improving performance.
Term
Define: Change Management
Definition
The process of managing and monitoring all changes to products and processes.
Term
Define: demand
Definition
What customers or users actually want.
Term
What is needed to react to changing demand?
Definition

Time to market (speed), and agility.

Customer service is also a key and potential differentiator.

Term
What are the challenges to the logistics industry that are increasing overall costs?
Definition
  • Rising fuel prices
  • Green logistics - "ecotaxes" on fuel mileage
  • Labor shortages (for transportation)
  • Reduced inventories
  • Traffic congestion
Term
What are the characteristics of an underperforming supply chain?
Definition
  • Exhibits poor service
  • Has unproductive assets
  • Has high Variable Operating Costs
Term
Define: Supply Chain
Definition

A combination of processes, functions, activities, relationships, and pathways along which products, services, information, and financial transactions move in and between enterprises from the original producer to the ultimate end user.

Term
What are the components of the SCOR model?
Definition
  1. Plan
  2. Source
  3. Make
  4. Deliver
  5. Return
  6. Enable
Term
What organizational functions are involved in the SCOR model?
Definition
  1. Logistics functions
  2. Operations functions
  3. Procurement functions
Term
Define: Agile Supply Chain
Definition
Focuses on an organization's ability to respond to changes in demand, with respect to volume and variety.
Term
Define: Lean Supply Chain
Definition

Focuses on leveling out the planning requirements in order to smooth production output.

 

** this deals with eliminating "waste"

Term
When is an Agile Supply Chain the most appropriate?
Definition
When customer demands change frequently, and the products that they demand have a high degree of variety.
Term
When is a Lean Supply Chain most appropriate?
Definition
When customer demand is relatively STABLE, and the products they demand have a low degree of variety.
Term
Define: Perfect Order
Definition
A customer's order is considered "perfect" when it simultaneously achieves relevant customer measures (on-time delivery, damage-free, etc.) and correct order quantity.
Term
Define: Supply Chain Collaboration
Definition
Cooperative relationships (formal or informal) between manufacturing companies and their suppliers, business partners, or customers that are developed to enhance the overall business performance on both sides.
Term
What collaboration offers the best opportunity for improving supply chain performance?
Definition

Supply Chain Collaboration

 

** "partnership-type" relationships are typically the best

Term
What are the trends that are affecting companies' supply chain design and operation?
Definition
  1. Customization and diversity
  2. Consumer connectivity
  3. Differential growth & inflation
  4. Margin pressure
  5. Information economics
  6. Regulatory & fiscal environment
  7. Commodity volatility
  8. Vulnerability of networks
Term
What are the 3 steps used by companies to review how well the supply chain supports & reinforces competitive advantage?
Definition
  1. Clearly stating the supply chain's Strategic Intent
  2. Defining the Supply Chain Ecosystem 
  3. Determining the right Execution Capabilities

 

Term
What supply chain areas are affected by global trends?
Definition
  1. High-definition demand responsiveness
  2. Smart deployment
  3. Planned resilience
Term
What are the 6 factors affecting supply chains?
Definition
  1. Aging of developed countries
  2. Oil prices increasing
  3. Power shifts towards the East
  4. Trading bloc formation
  5. Globalized Green Laws
  6. Pervasive technologies
Term
What are the technologies that provide supply chain visibility?
Definition

Pervasive Technologies

 

  • GPS, RFID, and other tracking technologies
  • Computer models of the physical world
Term
What two terms are used synonymously in logistics?
Definition

"Procurement"

 

"Sourcing"

Term
What are the 5 objectives of Procurement?
Definition
  1. Supporting organizational goals & objectives
  2. Managing the purchasing process effectively & efficiently
  3. Managing the supply base
  4. Developing strong relationships with other functional groups
  5. Supporting operational requirements
Term
Explain: "Supporting Organizational Goals & Objectives" 
Definition
Procurement should focus on the organization's goals, rather than just trying to minimize Procurement Costs.
Term

Explain: "Managing the purchasing process effectively and efficiently" 

Definition

Effectively: concerned with how well procurement keeps its promises

 

Efficiently: concerned with how well (or poorly) procurement uses company resources in keeping those promises

Term

Explain: "Managing the supply base"

Definition

Refers to the selection, development, and maintenance of supply sources.

 

This is done by using strong communcation channels.

Term

Explain: "Developing strong relationships with other functional groups"

Definition
If there is a lack of coordiation between PRocurement and other functions, it can result in bad things for customers; which will in turn reflect poorly on company performance.
Term

Explain: "Supporting operational requirements"

Definition

States that procurement's focus is on satisfying internal customers.

 

** It can be summarized by buying the right products, at the right price, from the right source, at the right specifications, in the right quantity, for delivery at the right time, to the right internal customer.

Term
What is included in the "Situational Analysis" step in the suppler & selection process?
Definition

Looking at both the internal and external environments where the supply decision is to be made.

 

Internal: 

- "Who are the relevant stakeholders?"
- "Where is the supply needed?"

- "What is the appropriate quantity/quality of supply?"

 

External: 

- Economic considerations

- Legal & regulatory frameworks controlling the purchase

- the marketplace within which potential suppliers operate 

Term
What are the steps in the Supplier & Selection Process?
Definition
  1. Identify a need for supply
  2. Situational analysis
  3. Identify & evaluate possible suppliers
  4. Select supplier(s)
  5. Evaluate your decision

** THIS LAST STEP IS IMPORTANT

Term
What are the benefits of Multiple Sourcing of suppliers?
Definition
  1. Can lead to increased competition
  2. Can lead to greater supply risk mitigation
  3. Can improve market intellegence
Term
What is the purpose of Kraljic's Portfolio Matrix?
Definition
Used to classify corporate purchases in terms of their Importance, and Supply Risk/Complexity.
Term
What step in the global sourcing process is Planning used?
Definition

Planning is the FIRST step of Global Sourcing.

 

**It involves an honest assessment of Global Sourcing opportunities & challenges.

Term
Define: scrap material
Definition
Refers to materials that are no longer serviceable, have been discarded, or are a by-product of the production process.
Term
Define: Excess/Surplus Materials
Definition

Refers to stock that exceeds the reasonable requirements of an organization, due to an overly-optimistic demand forecast.

 

**Can potentially be reused by other facilities in the organization

Term
Define: Obsolete Materials
Definition

Refers to stock that is not likely to EVER be used by the organization that purchased it.

 

** can potentially be sold to other organizations.

Term
Define: Waste Materials
Definition

Refers to materials that have been spoiled, broken, or otherwise rendered useless.

 

** Waste Materials have no economic value!

Term
What are the external forces that Procurement will have to respond to today and in 2020?
Definition
  • Corporate strategy
  • Financial measures/"bottom line" value
  • Global supply
  • M&A
  • Customers
  • Trade & operating model
  • Regulatory forces
  • Outsourcing/offshoring
Term
What does the Risk Management Procurement outcome include?
Definition
  • Commodity risk management
  • Supplier behavior & violations are Procurement's responsibilities, not the supplier
  • Social Media is a primary source of negative exposure
Term
What does the Procurement Capability of Talent include?
Definition
  • Identifying "A-players" at all ranks
  • Assembling talent both internally and externally.
  • Talent should be looked at from a Global perspective.
Term
What are the impacts of counterfeit goods on the company and consumer?
Definition

They are both harmed.

 

  • Consumers can be put at a health risk (eg., if they take counterfeit medicine)
  • Companies will suffer through reputation-damage and subsequent profit loss.
Term
What are the estimated losses in jobs and dollars due to intellectual property infringement?
Definition

1 million US jobs

 

Cost $48.2 billion in economic losses

Term
What country is the second-largest exporter of clothing?
Definition
Bangladesh
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