Term
| The se devices help network providers to detect suspicious communication patterns on the network that might be indicative of an ongoing attack. |
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Definition
| Intrusion Detection Systems (IDS) |
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Term
| The first support person with whom a customer speaks is usually _______________ level of support. |
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Definition
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Term
| Packet sniffers, packet analyzers, and traffic analyzers are just some of the name for these types of devices. |
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Definition
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Term
| The trouble tickets in the stroy involving Pat have two sources. One of them is: |
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Definition
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Term
| These provide a user-friendly way for humans to interact with individual network equipment. |
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Definition
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Term
| These Devices are similar to craft terminals, in that they allow operators to access devices to view their status and configuration, and possibly modify their parameter settings. But their abilities far exceed those of Craft Terminals. |
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Definition
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Term
| These devices help users to quickly sift through and make sense of the volumes of event and alarm messages that are received from the network. |
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Definition
| Alarm Management Systems. |
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Term
| In most cases, the highest level of support is: |
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Definition
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Term
| The catch all title for Networking professionals is: |
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Definition
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Term
| Performance analysis systems have to deal with massive amounts of data that has been collected over long periods of time. Because they have to deal with such a large amount of data, they frequently involve techniques to recognize common patterns in large amounts of data which are know as: |
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Definition
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Term
| The problem with alarm messages is that they rarely indicate: |
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Definition
| the root cause of the problem. |
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Term
| These network management systems are used to track how problems in a network are being resolved. |
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Definition
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Term
| These netwotk management tools enable users to analyze traffic and performance data, with the goal of recognizing trends and patterns in that traffic. |
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Definition
| Performance analysis systems. |
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Term
| These network management systems are used to assign and track individual maintenance jobs in a network and also help organize and manage the workforce that carries them out. |
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Definition
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Term
| If the tier 1 support person cannot solve the problem, the problem is then ______________ to tier 2 support. |
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Definition
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