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Definition
| Emphasizes the importance of understanding human behavior and of motivating employees toward achievement. |
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| Represents the outlook of human relations proponents—an optimistic, positive view of workers. |
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| Proposes that better human relations can incerease worker productivity. |
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Definition
| Represents a pessimistic, negative view of workers. |
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Term
| Behavioral Science Approach |
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Definition
| Relies on scientific research for developing theories about human behavior that can be used to provide practical tools for managers. |
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Definition
| The application to management of quantitative techniques, such as statistics and computer simulations. Two branches of quantitative management are management science and operations management. |
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Definition
| Focuses on using mathematics to aid in problem solving and decision making. It's sometimes called operations research. |
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Definition
| Focuses on managing the production and delivery of an organizations products or services more effectively. |
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Definition
| Set of interrelated parts that operate together to achieve a common purpose. |
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Definition
| Parts making up the whole system. |
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Definition
| The people, money, information, equipment, and materials requried to produce an organization's goods or services. |
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Definition
| The products, services, profits, losses, employee saatisfaction or disconten, and the like that are produced by the organization. |
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Definition
| The organization's capabilities in management and technology that are applied to converting inputs into outputs. |
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Definition
| Information abou thte reaction of the environment to the outputs that affects the inputs. |
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Term
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Definition
| Continually interacts with its enivronment. |
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Term
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Definition
| Has little interaction with its environment. |
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Term
| Quality Management Viewpoint |
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Definition
| Includes quality control, quality assurance, and total quality management. |
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Term
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Definition
| Refers to the total ability of a product or service to meet customer needs. |
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Definition
| The strategy for minimizing errors by managing each stage of production. |
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Term
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Definition
| Focuses on the performance of employees, urging workers to strive for "zero defect." |
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Term
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Definition
| Comprehensive approach, led by top managment and supported by the organization, dedicated to continuous quality improvement, training, and customer satisfaction. |
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Term
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Definition
| Make continuous improvement a priority. |
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Term
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Definition
| Get every employee involved. |
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Term
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Definition
| Listen to and learn from customers and employees. |
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Term
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Definition
| Use accurate standards to identify and eliminate problems. |
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Definition
| Organization that actively creates, acuqires, and transfers knowledge within itself and is able to modify its behavior to reflect new knowledge. |
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Definition
| An organization whose members are geographically apart, usually working with email, collaborative computing, and other computer connections. |
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Term
| Boundaryless Organization |
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Definition
| Fluid, highly adoptive, organization whose members, linked by information technology, come together to collaborate on common tasks; the collaborators may include competitors, suppliers, and customers. |
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Term
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Definition
| Someone whose occupation is principally conerned with generating or interpreting information as opposed to manual labor. |
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Term
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Definition
| Economic or productive potential of employee knowledge, experience, and actions. |
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Term
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Definition
| Economic or productive potential of strong, trusting, and cooperative relationships. |
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