Term
A user succeeds in manually installing a new application, but then can't start the application.
Which option describes what is wrong and how best to troubleshoot the problem?
1. Files that the application needs to run are corrupt or missing, and the application should be reinstalled
2. The computer has locked up and should be rebooted
3. The GUI has failed to start, so you should reinstall EXPLORER.EXE |
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Definition
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Term
(T/F)
Applications that cause memory problems can cause a system to become unstable and other applications to crash. In this case, you need to reinstall the application that caused the original problem. |
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Definition
|
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Term
(T/F)
If one application crashes or malfunctions, it can cause processing problems. |
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Definition
False
It can cause memory problems |
|
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Term
| What is a software conflict? |
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Definition
| An application will cause a software conflict if it attempts to access a shared file – a file also used by other applications – that is not the version it requires to run. If this occurs, you should reinstall the application to ensure that it uses the correct version of the shared file. |
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Term
(T/F)
Applications may share files. |
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Definition
|
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Term
(T/F)
Sometimes the Autorun feature may not function and you'll need to install an application manually using the Recovery Console utility, which you access via the Control Panel. |
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Definition
False
You will need to access Add or Remove Programs utility, not the Recovery Console
Once an application is installed, it will fail to start if the critical files it needs to run weren't installed or are corrupt. You then need to reinstall the application to replace or repair the required files. |
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Term
| Most applications include an ______ feature, available via the ________ file included on their installation CDs. |
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Definition
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Term
Match the errors to descriptions of how to troubleshoot them.
Use the Event Viewer to clear entries
A. Device or service fails to start
B. GUI failure
C. Full event log |
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Definition
|
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Term
Match the errors to descriptions of how to troubleshoot them.
Use the Recovery Console to reinstall EXPLORER.EXE
A. Device or service fails to start
B. GUI failure
C. Full event log |
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Definition
|
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Term
Match the errors to descriptions of how to troubleshoot them.
Use the Recovery Console to reinstall EXPLORER.EXE
A. Device or service fails to start
B. GUI failure
C. Full event log |
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Definition
|
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Term
(T/F)
Windows XP does not have GPFs. |
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Definition
True
Windows XP application crashes are typically identified by a message stating that the application has encountered a problem and needs to close. |
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Term
| Once Dr. Watson has identified what program is the source of a GPF what is the next step to solving the problem? |
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Definition
| Go to the manufacturer to get the patch |
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Term
| What solution does Dr. Watson find? |
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Definition
| It identifies programs that cause GPFs. |
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Term
| What should you do if you have a recurring GPF? |
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Definition
| If a GPF recurs, you can use the Dr Watson utility – built into Windows XP but since discontinued – to identify which software is causing it. You can then try to obtain a software patch from the manufacturer. |
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Term
| What are two ways to solve a GPF? |
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Definition
1. rebooting to clear memory
2. removing any new devices |
|
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Term
| Happens when program accesses an unsupported device. |
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Definition
| A General Protection Fault – or GPF for short – is one that occurs in older Windows operating systems when a program accesses an unsupported device. |
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Term
|
Definition
|
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Term
| What are two ways to deal with a corrupt registry error at startup? |
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Definition
1. use a third-party utility to clean the Registry
2. use the Automated System Recovery – or ASR – utility to restore the system state from a backup. |
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Term
| What administrative tool can you use to correct startup errors from a full event log? |
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Definition
| An immediate fix to a full event log is to empty the log of all events using the Event Viewer, which you can access via Administrative Tools in the Control Panel. |
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Term
| What do you do if you receive an error for a full event log? |
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Definition
| To fix this problem, you need to restructure the administration of the event log. |
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Term
| All system-level activities are recorded in an _____ ____. If full, an error message will display at startup. |
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Definition
|
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Term
| Following a CONFIG.SYS file error you should check the CONFIG.SYS file at the mentioned line and – if there are no typing errors – check the software or device referenced at the specified line for errors. You can force the system to ignore a line by adding a _________ or the word _____ at the beginning of it. |
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Definition
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Term
CONFIG.SYS file errors
Error often occurs because of: |
|
Definition
1. a typing mistake in the CONFIG.SYS file
2. a corrupt or missing device driver
3. corrupted software. |
|
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Term
| When you encounter an error message stating that there's an error in CONFIG.SYS, the message will display the _____ within the _____ at which the error occurs. |
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Definition
|
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Term
| Several errors that are common at startup include (A-H): |
|
Definition
A. Device or service failing to start
B. Device not found
C. GUI failure
D. System files not found
E. CONFIG.SYS file errors
F. Full event log
G. Corrupt registry
H. General protection fault |
|
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Term
| How do you fix the error system files not found? |
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Definition
| You can fix these errors by reinstalling the relevant system files. |
|
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Term
| If either HIMEM.SYS or COMMAND.COM system files are missing, what error will you receive on startup? |
|
Definition
1. System files not found
2. Bad or missing OMMAND.COM
3. HIMEM.SYS not loaded
4. Missing or corrupt HIMEM.SYS |
|
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Term
|
Definition
| A system requires the HIMEM.SYS and COMMAND.COM system files to start and function correctly. |
|
|
Term
| What happens if you receive a GUI failure on startup? |
|
Definition
| You can try booting in Safe Mode to resolve driver issues, and use the Recovery Console to reinstall EXPLORER.EXE. |
|
|
Term
| Error produced due to a missing EXPLORER.EXE file. |
|
Definition
|
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Term
|
Definition
| An error indicating failure to start the GUI occurs because EXPLORER.EXE is missing or corrupt, or drivers or hardware are improperly configured. |
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Term
| What is used in response to the ‘device not found’ error? |
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Definition
| You can use the Device Manager to check the status of each device. Then you should reinstall the drivers for the affected device. If this fails or the error is preventing system use, you may need to reinstall or replace the device. |
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Term
| What are the details of the ‘device not found’ error? |
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Definition
| If a device can't be found at startup, an error message will indicate the source from which the device records are missing. This problem usually occurs because the device's driver is corrupt or missing, or the device is not installed. |
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Term
| What does it mean if you receive an error that ‘device or service failing to start’ during startup? |
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Definition
| If a device or service fails to start, an error message typically identifies which device or service is problematic. You should ensure that the device has power and is connected securely. You may also need to reinstall or replace the device driver. |
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Term
| What is a common reason for getting the "STOP: 0x0000007B INACCESSIBLE_BOOT_DEVICE" error? |
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Definition
| A common reason is that the driver for the disk controller on the boot device couldn't be loaded. |
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Term
| If the MBR is damaged, you can use the ______ command in the Windows XP Recovery Console to fix it. If the problem persists, you should check ________ _______. As a last resort, you may need to replace the _______ _______. |
|
Definition
Fixmbr
drive connections
hard drive |
|
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Term
| When would it make sense to receive the Operating System not found error? |
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Definition
| If there is no operating system installed on a new PC, this message will display. Otherwise, you should verify the BIOS settings and then test to check if the hard disk is being recognized. |
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Term
|
Definition
|
|
Term
| An "Operating System not found" error occurs when (4): |
|
Definition
1. the BIOS can't detect the operating system
2. the BIOS can’t detect the hard drive
3. the hard drive is damaged
4. MBR is corrupt |
|
|
Term
| How do you solve the Invalid system disk error? |
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Definition
| To solve this problem, you can remove the nonbootable media or, in the case of files not found on the hard drive, use the Repair option on the operating system installation CD. |
|
|
Term
| What are two reasons that you might get the Invalid system disk error? |
|
Definition
1. nonbootable CD or floppy disk in a drive
2. a hard drive that's missing required system files |
|
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Term
|
Definition
| An "Invalid system disk" error is given when a system is trying to boot from a disk that doesn't have the required files. |
|
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Term
| If the NTLDR file is missing during the boot what do you have to do? |
|
Definition
| To fix this problem, you can use the Repair option on the Windows XP setup CD to copy the ntldr and ntdetect.com files to the root directory of your primary hard drive. |
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Term
|
Definition
|
|
Term
| Common error messages you may encounter during the boot process include (A-D): |
|
Definition
A. NTLDR is missing
B. Invalid boot disk
C. OS not found
D. Inaccessible boot device |
|
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Term
| To diagnose common operating system problems that occur during booting or startup, you need to be able to interpret the ______ _______ that these problems trigger. |
|
Definition
|
|
Term
|
Definition
| Startup refers to the starting of the operating system once the boot process has completed successfully. |
|
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Term
|
Definition
| Booting refers to the initial switching on of a computer and its running of the BIOS and device checks. |
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Term
An employee's computer stopped responding to input while the operating system was loading.
Which option best describes what's wrong and how to troubleshoot the problem?
A. The computer has locked up and you should begin by rebooting it
B. A resource conflict has occurred, and one of the conflicting devices must be manually reassigned another I/O address or IRQ
C. A blue screen error has occurred because an application has crashed |
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Definition
|
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Term
| Manually reassigning a device to an available IRQ is the solution to what problem? |
|
Definition
|
|
Term
| A ______ _______ occurs when two devices attempt to use the same IRQ at the same time. |
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Definition
|
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Term
(T/F)
Several devices can share one IRQ. |
|
Definition
True
But only one device can use the IRQ at a time. |
|
|
Term
(T/F)
Each device is configured to use a specific IRQ. |
|
Definition
|
|
Term
|
Definition
| An IRQ is a mechanism through which a device can alert the CPU when it requests a service. |
|
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Term
| How do you change a device’s I/O address? |
|
Definition
|
|
Term
| How do you resolve device conflicts? |
|
Definition
| To resolve this, you need to change the conflicting device's I/O address through memory-mapping so that the operating system recognizes it. |
|
|
Term
| What causes a device conflict? |
|
Definition
| Sometimes a device attempts to access and use another device's I/O address, which causes a conflict. |
|
|
Term
| Each device attached to a computer must be assigned a unique memory address, what is this address called? |
|
Definition
| It’s called the I/O address |
|
|
Term
| What are resource conflicts? |
|
Definition
| Resource conflicts are usually caused by devices trying to use interrupt request lines – known as IRQs – or I/O addresses that are already assigned to other devices. |
|
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Term
|
Definition
|
|
Term
| A system lockup can be caused by an application trying to communicate with a malfunctioning peripheral device. You need to ensure that all peripheral devices are______ ____, correctly _______, and ______ _______. |
|
Definition
1. turned on
2. initialized
3. functioning properly |
|
|
Term
| What physical reasons may cause system lockups? |
|
Definition
1. Overheating
2. Poor socket connections or unseated adapter cards
3. check for proper positioning of all adapter cards |
|
|
Term
| The rating of the fan must also be appropriate for the ________. |
|
Definition
|
|
Term
| This utility rearranges files to make a contiguous storage area available |
|
Definition
| Disk Defragmenter utility |
|
|
Term
| This utility checks the hard disk drive to resolve errors. |
|
Definition
|
|
Term
| Name 3 utilities that may be used to resolve system lockup issues. |
|
Definition
1. CMOS Setup utility
2. Disk Defragmenter utility
3. ScanDisk utility |
|
|
Term
| In addition to the BIOS version and settings being incorrect, what is another reason system lockups may occur? |
|
Definition
| fragmented data and errors on a hard disk |
|
|
Term
| What is a simple way to troubleshoot lockup issues if the BIOS settings are suspected as a problem? |
|
Definition
| You might be able to resolve the system lockup by loading the default BIOS settings. |
|
|
Term
| You can check the BIOS settings using the ______ ______ _______. |
|
Definition
|
|
Term
| Incorrect ______ settings can cause a system lockup. |
|
Definition
|
|
Term
| When checking whether or not your motherboard has the correct BIOS version what should be confirmed (3)? |
|
Definition
|
|
Term
| How can you tell whether or not your motherboard has the latest BIOS version? |
|
Definition
| You can do this by examining the microprocessor identification code displayed after the initial boot process. |
|
|
Term
| When troubleshooting a system lockup, you need to check if the motherboard has the latest ____ version. |
|
Definition
|
|
Term
| To troubleshoot system lockups that rebooting fails to correct, you should |
|
Definition
| check that the motherboard has the latest BIOS version |
|
|
Term
| If lockup continues to happen even after you’ve tried rebooting the system what could this mean (2)? |
|
Definition
• a serious hardware fault
• you may need to reinstall relevant software to repair corrupt files |
|
|
Term
| What’s the first thing you should try in response to system lockup? |
|
Definition
| try rebooting your computer |
|
|
Term
| Name three situations when a computer system may lockup. |
|
Definition
• during the boot process
• when the OS loads
• when an application is running. |
|
|
Term
| What is usually the underlying problems for computer lock-up (3)? |
|
Definition
• critical system files are corrupt
• critical system files are missing
• applications issue commands are misinterpreted by the OS |
|
|
Term
| What would indicate that a computer has locked up? |
|
Definition
| A computer has locked up – or hung – if it no longer responds to any user input. |
|
|
Term
| What are possible causes of blue screen errors (4)? |
|
Definition
• insufficient hard disk space, with no room for temporary files
• too many programs running simultaneously, relative to the amount of memory available
• installation of new hardware or software
• corruption of the Registry |
|
|
Term
| What does a blue screen error message consists of (6)? |
|
Definition
• error code number
• the affected memory addresses
• text code indicating the type of error
• lists the modules already loaded into memory
• modules that were about to be loaded when the error occurred
• the current status of the kernel debugger |
|
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Term
| Blue screen errors indicate that ______ has been _________ and that further operation may not be possible. |
|
Definition
|
|
Term
| These types of errors indicate that memory has been corrupted and that further operation may not be possible. |
|
Definition
|
|
Term
| ______ _____ errors usually occur when the operating system or an application crashes. |
|
Definition
|
|
Term
| Name 3 commonly encountered types of problems associated with the performance of an operating system: |
|
Definition
• blue screen errors
• system lockups
• resource conflicts. |
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