Term
Prints tightly grouped dots to form characters.
a. Laser printer
b. Inkjet printer
c. Dot-matrix printer
d. Daisy-wheel printer |
|
Definition
|
|
Term
Capable of producing high-quality images at high speeds.
a. Laser printer
b. Inkjet printer
c. Dot-matrix printer
d. Daisy-wheel printer |
|
Definition
|
|
Term
Can use either thermal shock or mechanical vibration to distribute ink droplets onto paper.
a. Laser printer
b. Inkjet printer
c. Dot-matrix printer
d. Daisy-wheel printer |
|
Definition
|
|
Term
Strikes embossed characters against an inked ribbon to print them onto paper.
a. Laser printer
b. Inkjet printer
c. Dot-matrix printer
d. Daisy-wheel printer |
|
Definition
|
|
Term
(T/F)
ExpressCards are bigger than PC cards. |
|
Definition
|
|
Term
| Certain ___ cards attach to network cables via a _____. |
|
Definition
|
|
Term
(T/F)
ExpressCard/54 cards can be used in 34mm slots. |
|
Definition
|
|
Term
| Type ___ PC cards are widely used, but Type ___ PC cards are typically used for memory. |
|
Definition
|
|
Term
| Uses short-range radio frequency to connect devices within a specified range. |
|
Definition
|
|
Term
| Provides high-speed data transfer via cable. |
|
Definition
|
|
Term
| Uses different radio frequencies in different geographical zones to provide wireless network services over large areas. |
|
Definition
|
|
Term
| Transmits data between two devices using electromagnetic radiation. |
|
Definition
|
|
Term
A network's laser printer has started printing streaks across pages during recent print jobs. How would you trouble shoot streaky print jobs?
a. assigning an IP address to the printer's network interface
b. replace the printer's drum
c. loosen the dot matrix ribbon
d. upgrade the printer's memory to a DIMM |
|
Definition
|
|
Term
One of the network's printers is displaying an error message that you don't understand. How would you translate this message?
a. using a maintenance kit
b. using the correct printer driver
c. using a power cycle
d. using documentation from the manufacturer |
|
Definition
|
|
Term
You're planning to repair a laptop, and while doing so you'll use a soldering iron. You're worried about the effects of the toxins produced while you're soldering. Which specialized tool helps to minimize these toxins?
a. smoke absorber
b. digital multimeter
c. de-soldering wire
d. solder sucker de-soldering tool |
|
Definition
|
|
Term
A laptop has been shutting down unexpectedly recently, and you want to prevent this from happening by cleaning and removing dust from the hardware components that help to dissipate heat. Which components would you clean (choose all that apply)?
a. heat sink
b. plastic casing
c. keyboard
d. fan |
|
Definition
|
|
Term
| Aside from the screen, what 3 things comprise and LCD monitor? |
|
Definition
backlight bulb
fluorescent lamp inverter board
video cable |
|
|
Term
(T/F)
Older laptops use full-height hard drives of 9.5mm high. |
|
Definition
False
Full-height drives are 18mm, modern laptops use high slimline hard drives that are 9.5-11mm high |
|
|
Term
| Modern laptop hard drives use standard interfaces to include these 3: |
|
Definition
|
|
Term
|
Definition
| enhanced integrated drive electronics |
|
|
Term
|
Definition
| integrated drive electronics |
|
|
Term
(T/F)
Older laptops use SATA interfaces for connecting the hard drive. |
|
Definition
False
Older laptops use SCSI interfaces |
|
|
Term
| The _____-pin package of _______ supports 32-bit data transfer. |
|
Definition
|
|
Term
| The 144- and ____-pin packages of ________ can support 64- and ____-bit data transfers. |
|
Definition
|
|
Term
DIMM form factor with these pin configurations:
72
100
144
200 |
|
Definition
|
|
Term
| DDR __________ are usually used in sub-notebook computers. |
|
Definition
|
|
Term
| Name the four tools that you can use to repair the hardware component of a laptop. |
|
Definition
soldering iron and de-soldering wire
solder sucker de-soldering tool
digital multimeter
smoke absorber |
|
|
Term
| A ________ ______ enables you to repair circuit board assemblies. De-soldering wire is used to absorb solder. |
|
Definition
|
|
Term
| A _______ _________ ________ tool is a hand-held tool that's used to remove solder from circuit board assemblies. |
|
Definition
| solder sucker de-soldering |
|
|
Term
| A _________ _________ is an electronic instrument capable of measuring several different sorts of units such as voltage, current, and resistance. |
|
Definition
|
|
Term
| While you're repairing a laptop component, you might need to work on a soldering station. Solder creates smoke, which can prove toxic. A _______ ________ absorbs any smoke produced while soldering. |
|
Definition
|
|
Term
| Disassembling a laptop can prove to be a complicated process requiring _____ ______ and a great deal of patience and _________. |
|
Definition
special tools
organization |
|
|
Term
| Name 4 processes that help to streamline the disassembling of a laptop. |
|
Definition
documenting and labeling cable and screw locations
organizing parts
referring to manufacturer documentation
using appropriate hand tools |
|
|
Term
| What is the reason for documenting where each screw came from during the disassembling process? |
|
Definition
| To avoid damage to sensitive components cause through the use of incorrect screws during reassembly |
|
|
Term
| Name 3 techniques you can use to organize parts during the disassembling process. |
|
Definition
pill box
keep notes
photograph the process |
|
|
Term
Name 6 items you might find useful for disassembling a laptop.
antiflat
tx
camfla3 |
|
Definition
antistatic hand strap
small flatheaded screwdriver
Torx screwdriver set
digital camera
flashlight
3-prong extractor |
|
|
Term
| Laptop expansion slots are used to interface with Personal Computer Memory Card International Association, or PCMCIA cards, such as _________ ________. |
|
Definition
|
|
Term
| _________ cards are usually hot swappable and are commonly referred to as PC cards. |
|
Definition
|
|
Term
|
Definition
| Personal Computer Memory Card International Association |
|
|
Term
| Wireless cards are ____ _______ that enable you to connect to a network such as the Internet, without the use of cables or wires. |
|
Definition
|
|
Term
| They are similar in size to a credit card and are inserted into a PCMCIA slot on the side of a laptop. |
|
Definition
|
|
Term
| Internal wireless cards are attached to the ________ _______, so you need to remove the ________ _______ and unscrew the laptop's keyboard. |
|
Definition
system board
keyboard bezel |
|
|
Term
(T/F)
The internal wireless card is visible once you've unscrewed the keyboard – it's a detachable device that hooks onto two cords that work their way up to the screen. |
|
Definition
|
|
Term
| To replace the internal wireless card, you need to detach the three cords and remove the old adapter. Once you've removed the old adapter, you can position its replacement, attach the three cords, and reassemble the laptop. |
|
Definition
False
There aren't three cords, but rather two cords |
|
|
Term
| In some cases, wireless cards have their own compartments. How do you locate such a card? |
|
Definition
| To locate such a card, you remove the laptop's battery to access a separate card compartment. |
|
|
Term
| Why is it difficult to replace a laptop's video card? |
|
Definition
| because it's commonly integrated into the motherboard |
|
|
Term
A laptop uses an external wireless card to connect to the Internet.
How would you remove the card?
Options:
a. Stop the wireless card, press the eject button located next to the wireless card's PCMCIA slot, and remove the card
b. Turn the laptop off and remove the battery, press the eject button located next to the wireless card's PCMCIA slot, and remove the card
c. Remove the laptop's battery and power cable, remove the keyboard, and take the wireless card out |
|
Definition
|
|
Term
(T/F)
Internal wireless cards are hot swappable. |
|
Definition
|
|
Term
(T/F)
Before ejecting a card from a PCMCIA slot you should stop it in Windows. |
|
Definition
|
|
Term
| Unless you're replacing a hot swappable part, you should remember to perform several tasks before replacing laptop parts: |
|
Definition
turn the laptop off
remove the power cord, and
remove the laptop's battery |
|
|
Term
List 9 components of a laptop that you can replace yourself.
KPHPPFSCS |
|
Definition
Keyboard
Processor
Heat Sink
Plastic Casing
Pointer Devices
Fan
System Board
CMOS Battery
Speakers |
|
|
Term
| To replace a keyboard, you first need to remove the ________ _______. |
|
Definition
|
|
Term
| Where would you find the keyboard bezel? |
|
Definition
| directly above the keyboard |
|
|
Term
| What can be found underneath the keyboard bezel? |
|
Definition
| the fasteners that keep the keyboard in place |
|
|
Term
| How are keyboards affixed to laptops? |
|
Definition
| under the bezel they are attached with two tiny screws |
|
|
Term
| What tool do you need to remove a laptop keyboard? |
|
Definition
|
|
Term
| How are keyboards attached to the system board? |
|
Definition
|
|
Term
| Once you've removed the screws affixing a keyboard to a laptop, how do you remove it? |
|
Definition
| You need to lift the keyboard upwards with one hand until you see the cable, and use your other hand to unplug the cable. |
|
|
Term
| What is the first step to removing a laptop's processor? |
|
Definition
|
|
Term
| What tool would you use to remove a heat sink? |
|
Definition
|
|
Term
| Describe how you would remove a processor from a laptop. |
|
Definition
use a small flat-bladed screwdriver
place it in the wedge on the left side of the processor
use your other hand to put some pressure on the other side of the processor
the processor should move about an eighth of an inch to the right |
|
|
Term
| Why might there be screws attached to springs on a heat sink? |
|
Definition
|
|
Term
| To replace a system board, you should start by closing the laptop and placing it _______ ______on a flat work surface. At this point, you can unscrew and remove the ______ and _______ drive. |
|
Definition
|
|
Term
| In replacing the system board, after removing the optical and hard drive, you unscrew the _______ _______cover. |
|
Definition
|
|
Term
| What is used to hold the laptop's memory chips in place? |
|
Definition
|
|
Term
What is the order that these components are removed when replacing a system board in a laptop?
a. wireless card
b. optical drive
c. memory chips |
|
Definition
|
|
Term
(T/F)
Some laptops have a wireless door. |
|
Definition
False
some have a processor door that you need to open to remove the screws that keep the laptop case together |
|
|
Term
| When is it most important to start documenting the position of things when removing a system board from a laptop? |
|
Definition
| once you've opened the processor door and removed the screws to the case |
|
|
Term
| The _____ ______ is located on the laptop's system board, so you need to access the system board to replace it. |
|
Definition
|
|
Term
| Before you replace the CMOS battery, it's important to record the ____ information accurately on a piece of paper. |
|
Definition
|
|
Term
(T/F)
When looking at a CMOS battery on a system board, the positive poles are facing upwards. |
|
Definition
|
|
Term
| After replacing the CMOS battery, when you've reassembled the laptop, and started it up, you enter the _____ and modify the system settings using the ____ information that you noted earlier. |
|
Definition
|
|
Term
| Where are the laptop speakers located? |
|
Definition
| within the body and can be found by inspecting the plastic covering to determine where the speaker holes are located |
|
|
Term
You want to upgrade a laptop's speakers and you've found a compatible pair to replace them with. How would you replace them?
a. Stop the speakers using the system tray, then press the eject button alongside the PCMCIA slot that contains the speakers
b. record the BIOS information, disassemble the laptop, locate the speakers on the system board and replace them, reassemble the laptop and turn it on, then check the BIOS information
c. Disassemble the laptop, disconnect the speakers from the system board, position the new speakers and reassemble the laptop |
|
Definition
|
|
Term
| What is the most common print problem? |
|
Definition
|
|
Term
|
Definition
multiple sheets of paper trying to feed through the printer at the same time
worn printer rollers, or
debris in the printer |
|
|
Term
| Why should you follow the manufacturer's advice when resolving a paper jam? |
|
Definition
| to ensure that you don't leave torn bits of paper inside the device. Often, laser printers will guide you through locating and removing paper jams with onscreen instructions |
|
|
Term
| Why might an image come out of a printer 'ghosted'? |
|
Definition
| a dried up or exhausted toner cartridge |
|
|
Term
| What should you do if you are having problems with a toner cartridge? |
|
Definition
| You should shake the cartridge back and forth to free up any dried toner inside |
|
|
Term
| When handling a toner cartridge what should you take care not to do? |
|
Definition
| turn it upside down because the toner might leak |
|
|
Term
| You are printing garbled material, what is the likely cause? |
|
Definition
|
|
Term
| Could print characters that are incomplete or smudged |
|
Definition
|
|
Term
| If a dot-matrix printer is printing incomplete characters what could be the solution? |
|
Definition
|
|
Term
| If a dot-matrix printer prints smudged characters, the _______ ______ may be too tight and may not be advancing properly. Loosening the _____ should fix this problem. |
|
Definition
|
|
Term
| ______ printers might print pages with smears, blotches, and lines on them. Several inkjet printers enable you to diagnose the cause of such issues in Windows. |
|
Definition
|
|
Term
| ______ and _______ are predominantly caused by clogged nozzles. |
|
Definition
|
|
Term
| For a laser printer, ________ _______ are often caused by a faulty printer drum. |
|
Definition
|
|
Term
| An increasing number of laser printer manufacturers have started to place the printer drum inside the printer's toner cartridge. |
|
Definition
|
|
Term
| To replace a laser printer's drum, you need to |
|
Definition
open the front of the printer
turn the drum lock lever to release the printer drum
hold the printer drum by its handle and gently dislodge it, and
lift the drum upwards gently |
|
|
Term
You're troubleshooting a network printer that is printing faded images. How would you troubleshoot the printer (choose all that apply)?
a. remove the toner cartridge and shake it
b. reinstall the correct printer driver
c. remove shreds of paper caught inside the printer
d. replace the toner cartridge |
|
Definition
|
|
Term
| Some laser printers use RAM to memorize whole pages before they're printed. These sorts of printers are called ________ ________. |
|
Definition
|
|
Term
| Printers may have upwards of ____ of RAM. |
|
Definition
|
|
Term
When a printer doesn't have enough RAM to memorize a print job, an error message appears.
There are two ways you can solve RAM errors: |
|
Definition
power cycling
memory upgrade |
|
|
Term
|
Definition
| A power cycle is the act of turning a piece of equipment off and then on again to reinitialize configuration details. |
|
|
Term
| What do you need to do to power cycle a network printer? |
|
Definition
| Network printers are usually connected to the network using an Ethernet adapter. When you perform a power cycle on a network printer, you need to unplug the Ethernet adapter. |
|
|
Term
| If a printer frequently has _____-___-______ issues, you can buy a memory upgrade. Printers typically use a proprietary sort of RAM, so upgrades can prove to be expensive. |
|
Definition
|
|
Term
| To perform a power cycle on a network printer, you |
|
Definition
turn the printer off and unplug the Ethernet adapter
save work and turn off the computer
wait for several seconds and plug the Ethernet adapter in again
turn the printer back on, and
turn the computer back on |
|
|
Term
| There are several factors that could cause a printer to have connectivity problems. List 3. |
|
Definition
a printer cable has come loose
a network printer is offline or has lost its IP address, or
the computer that is trying to reach the printer has no network connectivity |
|
|
Term
If a printer has lost its IP address, you need to set it up on the network by assigning an IP address to the printer's network interface card, or NIC.
Typically, the manufacturer's documentation will describe exactly how to set a printer up on the network.
To complete the process however, you'll need |
|
Definition
a patch cable to connect to the network and
a valid IP address |
|
|
Term
| Although maintenance kits vary, and some include a feed roller, most maintenance kits contain similar parts. Name 3. |
|
Definition
a fuser
a transfer roller, and
a separation pad |
|
|
Term
|
Definition
| the process of clearing a printer's non-volatile RAM (NVRAM) |
|
|
Term
|
Definition
|
|
Term
| If a printer's fuser is worn what should you do? |
|
Definition
|
|
Term
| To set a network printer up, you might also need to know _____ and ______ information. |
|
Definition
|
|
Term
A laser printer is printing pages with smears and streaks.
How would you troubleshoot lines and smears?
Options (choose all that apply):
a. Clean the printer drum
b. Replace the printer drum
c. Set the printer's subnet and gateway information
d. Replace the toner cartridge |
|
Definition
|
|
Term
A laptop's CMOS battery is depleted, and you've purchased a new one to replace it.
How should you replace the CMOS battery?
Options:
a. Record the BIOS information, remove the CMOS battery from the system board, slot the replacement in place, reassemble the laptop, and check the BIOS information
b. Remove the keyboard, heat sink, and fan, detach the CMOS battery from the ZIF socket, and lift it out
c. Remove the keyboard bezel and unscrew the CMOS battery, screw the new battery in place, and reassemble the laptop |
|
Definition
|
|
Term
You need to remove the heat sink from one of the network's laptops.
How would you do this?
Options:
a. Remove the keyboard and fan, detach the heat sink from the ZIF socket, and lift it out
b. Remove the keyboard, unscrew the screws that hold the heat sink in place, and lift the heat sink out
c. Press the eject button located adjacent to the PCMCIA slot that contains the heat sink |
|
Definition
|
|
Term
One of the laptops has a broken touchpad, and you need to replace it.
How would you replace a touchpad?
Options:
a. Record the BIOS information, disassemble the laptop and replace the touchpad, then restart the laptop and check the BIOS information
b. Remove the keyboard, disconnect the touchpad from its slot on the system board, replace it with the new device, then reassemble the laptop
c. Remove the laptop's hinge screws, disconnect the touchpad from the laptop's processor and connect its replacement, and reassemble the laptop |
|
Definition
|
|
Term
One of the laser printers is printing pages with streaks and smudges. You've already cleaned the printer's components.
How would you resolve the issue?
Options:
a. replace the printer drum
b. remove paper debris from inside the printer
c. assign and IP address to the printer's NIC
d. replace the fuser |
|
Definition
|
|
Term
Several network users have informed you that one of the network printers is offline. The computers that have been trying to reach the printer are all connected to the network.
How would you resolve the printer's connectivity issues (check all that apply)?
Options:
a. reassign an IP address to the printer
b. clear debris from the printer
c. check the printer cables
d. reset the printer's page counter |
|
Definition
|
|
Term
A problem has occurred with the printer, and it is displaying an error code on the LCD that you don't understand.
How would you translate this error code?
Options:
a. replace the toner cartridge
b. consult the manufacturer's documentation
c. clean the printer
d. install a maintenance kit |
|
Definition
|
|
Term
You've used the printer's user manual to translate the error code displayed on the LCD. Once translated, the code reveals that the printer doesn't have enough RAM to complete the current print job.
How could you resolve the printer's RAM issues (choose all that apply)?
Options:
a. purchase memory upgrade
b. replace the transfer roller
c. set-up subnet and gateway information
d. perform a power cycle |
|
Definition
|
|
Term
You want to upgrade a laptop's internal wireless card. How would you remove it?
a. remove the laptop's batter and power cable, remove the keyboard and take the wireless card out by detaching it from the two cords that work their way up to the screen
b. stop the wireless card using options in the system trya then press the eject button located adjacent to the PCMCIA slot that contains the wireless card
c. turn the laptop of and remove the power cord and battery, remove the keyboard bezel and detach the wireless device from the ZIF socket |
|
Definition
|
|
Term
You're troubleshooting a laptop and determined that you need to remove and replace a laptop's processor. How do you remove a processor?
a. record the BIOS information, disassemble the laptop and remove the processor, reassemble the laptop, then check the BIOS information
b. remove the keyboard along with the heat sink and fan, detach the processor from the ZIF socket and lift the processor out
c. remove the battery, power cable and keyboard and take the processor out by detaching it from the two cords that work their way up the screen |
|
Definition
|
|
Term
Several people need to use a network printer for their work, but the printer isn't connected to the network. How would you connect the printer to the network?
a. check the cables and network connectivity and assign an IP address to the printer's NIC
b. replace the printer ribbon
c. replace the toner
d. install a maintenance kit |
|
Definition
|
|
Term
A printer is displaying an error message stating that it doesn't have enough RAM to memorize the current print job. How would you rectify this error (choose all that apply)?
a. perform a power cycle
b. purchase a memory upgrade
c. assign an IP address to the printer's NIC
d. install a maintenance kit |
|
Definition
|
|
