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Chapter 2 Crossword Puzzle
Chapter 2 Crossword Puzzle
10
Computer Networking
Not Applicable
03/04/2013

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Cards

Term
Listening carefully, not interrupting, and respecting them.
Definition
Respectful Communication
Term
Instpecting the problem and giving an opproximate time it will be fixed and ready to go.
Definition
Time Frame
Term
Passage of a static electrical charge from one item to another.
Definition
Electrostatic Discharge (ESD)
Term
Magnetic Field interfering with electroncis.
Definition
Electromagnetic Interference
Term
Talking to the user and sympathizing without accusing them.
Definition
Assertive Communication
Term
Includes problem, time, day you started work, hours worked on the problem and list of all parts replaced.
Definition
Documentation
Term
Tools used to prevent ESD. Such as a mat, bag, or a wrist strap.
Definition
Anti-static Tools
Term
Also known as the Golden Rule.
Definition
Ethic of Reprocity
Term
Once someone describes their problem you ask questions.
Definition
Eliciting Answers
Term
Something that secures your computer.
Definition
Passwords
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