Term
| Listening carefully, not interrupting, and respecting them. |
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Definition
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Term
| Instpecting the problem and giving an opproximate time it will be fixed and ready to go. |
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Definition
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Term
| Passage of a static electrical charge from one item to another. |
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Definition
| Electrostatic Discharge (ESD) |
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Term
| Magnetic Field interfering with electroncis. |
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Definition
| Electromagnetic Interference |
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Term
| Talking to the user and sympathizing without accusing them. |
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Definition
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Term
| Includes problem, time, day you started work, hours worked on the problem and list of all parts replaced. |
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Definition
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Term
| Tools used to prevent ESD. Such as a mat, bag, or a wrist strap. |
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Definition
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Term
| Also known as the Golden Rule. |
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Definition
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Term
| Once someone describes their problem you ask questions. |
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Definition
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Term
| Something that secures your computer. |
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Definition
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