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Details

a+ troubleshooting
N/A
6
Computer Networking
10th Grade
12/11/2012

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Cards

Term

identifing the problem

Definition
the technition must interact with the user to find the symptoms of the promblem and work around the problem. 
Term
establish a threory of probable cause 
Definition
Once the information is gathered, the technician should try to reproduce the symptoms reported, if they haven’t already appeared. This tests that all the information gathered so far was accurate
Term
test the threory
Definition
In some cases, following the previous steps will solve the problem, and the technician can move on. However, in most cases, it will be necessary to put the theory to the test
Term
establish a plan
Definition
Once the source of the issue is identified, the technician can make a plan to resolve the issue. While the causes can be varied, the steps to resolve an issue once it’s troubleshot to the root cause fall within a narrow range.
Term
Verify full system functionality
Definition
Replacing the hardware or repairing the application and/or OS is just the beginning. To make sure the issue’s resolved.
Term
Document findings, actions and outcomes
Definition
After fixing the problem, the technician must document the symptom as originally reported, a full description of the actual issue and the resolution that was found.
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