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| Trademark for a family of operating systems originally developed at Bell laboratories in the late 1960s that users a kernel/shell architecture. |
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| architecture which supports 32-bit processors and operating systems. 4GB memory limit |
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| architecture which supports 64-bit processors and operating systems. 16 terabyte memory limit. |
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| The Mode in Windows 7, Windows Vista, and Windows XP to allow a program that originally ran on an older Microsoft Operating System to run in the more modern platform. |
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| An open-standards UNIX derivative that was developed and tested cooperatively all over the world |
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| The proprietary operating system published by Apple Computer |
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| The graphical tool that enables uses to manage files and folder on a computer |
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| The advanced graphics color scheme available in Windows Vista and Windows 7 |
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| The default location in Windows 7 for the 'My Documents' folder |
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| The interface in Windows that enables you to enter text-based commands or run text-based tools |
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| The portion of the file name after the last period that indicates the function of the file. While commonly three characters, it may be more. |
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| Archive, Hidden, Read-Only, System and Index properties of a file or folder. |
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| command line function to view attributes of a file or folder |
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| An older file system that is best suited for use with drives less than 4Gb in size. |
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| An enhanced version of FAT that scales better on large hard drives, up to 2 terabytes in size |
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| The recommended file system for Windows that provide file and folder-level security, file encryption, and disk compression |
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| The security settings that control access to individual objects |
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Read
Write
Read & Execute
Modify
Full Control |
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List Contents
Read
Write
Read & Execute
Modify
Full Control |
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| An enhanced security feature in Windows Vista and 7 that limits the default privileges of a standard user to reduce accidental changes to the computer that may lead to viruses or malware |
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| A network resource that is available to other computer users on the network. May be a folder, printer, or drive. |
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| Windows Administrative Shares |
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| Certain folders shared by default on Windows hidden by having a dollar sign ($) at the end of their name. |
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| Computer Management Console |
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Definition
The primary administrative tool for Windows 7, combining several administrative utilities for:
Scheduling tasks
Viewing Events
Managing Shares
Managing users and groups
Monitoring performance
Managing devices
Managing Disk configuration
Managing Services & Applications |
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| MMC - Microsoft Management console |
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| The standard framework used for most administrative tools in Windows. |
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| MMC snap-in used for managing disk storage systems |
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| The central configuration database where Windoes stores and retrieves settings, hardware and software configuration information, and information for local user accounts. |
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| The five primary subtrees of the registry |
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| Default, SAM, Security, Software, and System |
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| Name, data type, and the data of a setting in Windows |
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| an electronic instrument used to measure voltage, current, and resistance |
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| a special connector used for diagnosing transmission problems on network equipment |
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| Software Diagnostic Tools |
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| a computer repair program that can analyze hardware and software components and test them for problems |
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| a diagnostic tool that allows a storage device to check itself on startup |
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| a buildup of a stationary electric charge in an object. |
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| Electrostatic Discharge (ESD) |
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Definition
| This situation occurs when a path is created that allows electrons to rush from a statically charged body to another with an unequal charge. |
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| ESD Prevention Techniques |
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Definition
Remoave activities and tasks
Use anti-static materials
Maintain air quality
Use grounding techniques |
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| Electromagnetic Interference (EMI) |
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Definition
| A magnetic field from one circuit that interferes with the signal of another circuit. |
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| EMI Prevention Techniques |
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Definition
Twisted-pair implementations
Cautious Wiring Techniques
SMD (Surface Mount Device)Technology Implementation
Shielding |
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| A hazard presented by laser printers which can be a mild-to-severe irritant. |
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| MSDS - Material Safety Data Sheet |
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| A technical bulletin designed to give users and emergency personnel information about the proper procedures of storage and handling of a hazardous substance. |
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| Preventative Maintenance Theory |
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Definition
The general maintenance considerations for all components:
Visual/Audio Inspection
Physical inspection
Driver/firmware updates
Scheduling preventative maintenance
Using appropriate cleaning tools and materials
Ensuring a proper environment |
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| UPS (Uninterruptable Power Supply) |
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Definition
| A battery backup device used to save computer components from damage due to power problems such as power failures, spikes, and sags |
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| Powers systems at all times from the battery, preventing damage from power sags and brownouts |
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| Powers system via electrical system and switches to battery power when a power problem occurs. |
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A logical, Methodical approach to troubleshooting that includes the following factors:
Identify the problem
Establish a Theory
Test the Theory
Plan your actions
Verify resolution
Document |
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Definition
| Using techniques such as questioning, empathizing, paraphrasing, and summarizing to improve communication and better identify problems |
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