Term
| A customer calls and tells you that she just replaced a Toner on her laser printer and the printer prints blank documents. What would be the first thing you would suggest a the customer do? |
|
Definition
| Remove the toner cartridge and remove packaging tape. |
|
|
Term
| A printer does not print what is the posible cause? |
|
Definition
Loose printer cable,
No paper in printer |
|
|
Term
| A printer is printing unknown characters what is a possible cause |
|
Definition
|
|
Term
| A printer keeps getting paper jams, what are possible solutions |
|
Definition
Clean printer
Replace Paper |
|
|
Term
| After you implement a solution what is the next thing you should do? |
|
Definition
| Verify solution and full system functionality |
|
|
Term
| An IP address conflict message displays when connecting a new computer to the network. What is the probable cause |
|
Definition
| The same IP address is assigned to two different devices on the network. |
|
|
Term
|
Definition
| optimizes space on a hard drive to allow faster access to programs and data |
|
|
Term
| During POST a flashing keyboard is an indicator of what? |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| How Many pins does a SATA Power cables have |
|
Definition
|
|
Term
How do you access Disk Management in Windows Windows Vista? (Select 2)
A:Select Start > right-click My Computer > Manage.
Select Disk Management.
B:Select Start > Settings > Control Panel > Administrative Tools > Computer Management.
Select Disk Management.
C:Select Start > right-click My Computer > Continue
D:Select Start > Settings > Control Panel > Administrative Tools > Computer Management > Continue.
Select Disk Management. |
|
Definition
|
|
Term
How do you access Disk Management in Windows XP? (Select 2)
A:Select Start > right-click My Computer > Manage.
Select Disk Management.
B:Select Start > Settings > Control Panel > Administrative Tools > Computer Management.
Select Disk Management.
C:Select Start > right-click My Computer > Continue
D:Select Start > Settings > Control Panel > Administrative Tools > Computer Management > Continue.
Select Disk Management. |
|
Definition
|
|
Term
| How do you discharge static build-up |
|
Definition
| touching un-painted metal |
|
|
Term
| How do you properly dispose of Toner Cartridges, Ink Cartridges |
|
Definition
| Send back to manufacture or properly recycle |
|
|
Term
| How many devices can connect up to a single USB 2.0 port |
|
Definition
|
|
Term
| How many pins do a DVI connector have? |
|
Definition
|
|
Term
| How many pins do a HDMI connector have? |
|
Definition
|
|
Term
| How many pins do a VGA connector have? |
|
Definition
|
|
Term
| How many pins does a FDD Data Cable have |
|
Definition
|
|
Term
| How many pins does a SATA DATA cable have? |
|
Definition
|
|
Term
| How many volts does it take for a person to feel pain from ESD |
|
Definition
|
|
Term
| How many volts of static electricity must build up before a person can feel ESD? |
|
Definition
|
|
Term
| How much data can a 3.5in floppy diskette hold? |
|
Definition
|
|
Term
| How much data can a Dual Layer Blue-Ray Disk hold |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| If a computer can only connect to a network device by typing in the IP address but not by the host name |
|
Definition
| A problem with the DNS server |
|
|
Term
| If you replace the RAM in your computer and get the BSOD (Blue Screen Of Death) what is the possible cause |
|
Definition
| RAM is not seated correctly |
|
|
Term
| In Device Manager what does ? mean |
|
Definition
| Hardware is not functioning properly because the system does not know which driver to install for the hardware |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Data striping w/o redundancy |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Combination of data striping and parity |
|
|
Term
|
Definition
| Small Outline Dual In-line Memory Module |
|
|
Term
TRUE/FALSE
When cleaning devices you do not always have to unplug the device from the power source |
|
Definition
|
|
Term
TRUE/FALSE
You should always use magnetized tools |
|
Definition
|
|
Term
| Unauthorized users discover authentication information during a TELNET session why is this possible |
|
Definition
| Telnet is not a secured connection |
|
|
Term
Users are complaining about headaches while using a CRT monitor?
A: Degausing
B: Refresh Rate
C: Contrast
D: Resolution |
|
Definition
|
|
Term
| What Conductor(s) does SCSI Wide Use |
|
Definition
|
|
Term
| What Connector goes on CAT 5e |
|
Definition
|
|
Term
What IEEE 802.11 standard uses Mimo
A: 802.11A
B: 802.11B
C: 802.11G
D: 802.11N
E: 802.11C |
|
Definition
|
|
Term
| What OS would you use the TraceRoute command in? |
|
Definition
| UNIX or LINUX (You would use TraceRT in Windows OS) |
|
|
Term
| What TABS are in the MSCONFIG utility? |
|
Definition
| General, Start-up, Services, Boot.ini, Win.ini, System.ini, Tools |
|
|
Term
| What are 2 Physical diagnostic tools |
|
Definition
Digital Multimeter
Loopback adapter |
|
|
Term
| What are 2 types of Hard Drives |
|
Definition
SSD (Solid State Drive)
Magnetic Hard Drrive |
|
|
Term
| What are Berg power connectors used for |
|
Definition
|
|
Term
| What are Molex power connectors used for |
|
Definition
| IDE/EIDE Hard Drives & Optical Drives |
|
|
Term
| What are the 3 main Types of SCSI Cables |
|
Definition
Narrow SCSI data cable - 50-pin
Wide SCSI data cable - 68-pin
Alt-4 SCSI connector - 80-pin |
|
|
Term
| What are the two Most common used formats |
|
Definition
|
|
Term
| What are the two types of User Interfaces? |
|
Definition
Comand Line Interface (CLI)
Graphics User Interface (GUI) |
|
|
Term
| What are two connectors used to connect external devices |
|
Definition
|
|
Term
| What command would you use to check your system files |
|
Definition
|
|
Term
| What dangerous materials are in a CRT? |
|
Definition
| Lead, Barium , Rare Earth Metals |
|
|
Term
What device is Hotswapable
A:DVD Drive
B:Floppy Drive
C:Hard Drive
D:Tape Drive |
|
Definition
|
|
Term
| What do you do if the print queue is functioning properly, but the printer does not print |
|
Definition
|
|
Term
| What do you use to clean ram chips? |
|
Definition
| Isopropyl Alcohol & Q-tips |
|
|
Term
| What does 1 Long beep and 1 Short beep mean after POST? |
|
Definition
|
|
Term
| What does 1 Long beep and 2 Short beep mean after POST? |
|
Definition
|
|
Term
| What does 1 Long beep and 3 Short beep mean after POST? |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| Bad Motherboard (CMOS Checksum Error) |
|
|
Term
|
Definition
| Bad CPU or Motherboard (Cache Memory Bad) |
|
|
Term
|
Definition
| Memory Parity Error (Bad Memory) |
|
|
Term
| What does 3 Long beeps after POST mean? |
|
Definition
|
|
Term
|
Definition
| Bad Memory (Base 64K Memory Failure) |
|
|
Term
|
Definition
| Bad Motherboard (Timer not Operational) |
|
|
Term
| What does 4 beeps stand for after the post is completed |
|
Definition
| Timer not oppertaional (Bad Motherboard) |
|
|
Term
|
Definition
|
|
Term
| What does 5 beeps stand for after the post is completed |
|
Definition
|
|
Term
|
Definition
| Bad CPU or Motherboard (8042 gate A20 Failure) |
|
|
Term
|
Definition
| Bad Processor Error (PRocessor Exception) |
|
|
Term
|
Definition
| Bad Video Card or Memory (Video Memory Error) |
|
|
Term
|
Definition
| Bad Bios (ROM Checksum Error) |
|
|
Term
|
Definition
| Advanced Technology Extended |
|
|
Term
| What does CHKDSK /F used for? |
|
Definition
|
|
Term
| What does CHKDSK /R used for? |
|
Definition
| Recovers readable information from bad sectors |
|
|
Term
| What does CHKDSK used for? |
|
Definition
| Displays a status report of the drive |
|
|
Term
|
Definition
|
|
Term
| What does DDR2 Stand for? |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| Electromagnetic Interference |
|
|
Term
| What does IRQ 1 used for? |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
| Material Saftey Data Sheet |
|
|
Term
| What does OSHA stand for? |
|
Definition
| Occupational Saftey Health Administration |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Remote Installion Service |
|
|
Term
|
Definition
| Scans the operating systems critical files and replaces any files that are corrupted |
|
|
Term
|
Definition
|
|
Term
|
Definition
| Uninterruptible power supply |
|
|
Term
|
Definition
|
|
Term
| What does a X in the device manager describe? |
|
Definition
|
|
Term
| What does one beep stand for after the post is completed |
|
Definition
|
|
Term
| What does the -A Ping Command Option used for? |
|
Definition
| Resolve the address to a hostname |
|
|
Term
| What does the -F Ping Command Option used for? |
|
Definition
| Set the Don't Fragment flag in the packet |
|
|
Term
| What does the -I TTL Ping Command Option used for? |
|
Definition
|
|
Term
| What does the -L Size Ping Command Option used for? |
|
Definition
| Send the buffer size (without this command the default is 32 bytes) |
|
|
Term
| What does the -N Count Ping Command Option used for? |
|
Definition
| Number of echo requests to send (without using this command the default is 4) |
|
|
Term
| What does the -t Ping Command Option used for? |
|
Definition
| Ping the specified host until stopped |
|
|
Term
|
Definition
|
|
Term
| What does the Copy /A command do in Command Prompt? |
|
Definition
| Indicates an ASCII Text File |
|
|
Term
| What does the Copy /V command do in Command Prompt? |
|
Definition
| Verifys that new files are written correctly |
|
|
Term
| What does the Copy /Y command do in Command Prompt? |
|
Definition
| Suprresses prompting to confirm you want to overwrite an existing file. (it will automatically overwrite a file of same name with a new version) |
|
|
Term
| What does the DIR command do when typed in DOS |
|
Definition
|
|
Term
| What does the EDIT command do when typed in Command Prompt? |
|
Definition
| Opens a Text editor (similar to notepad but in Command Prompt) |
|
|
Term
| What does the IPCONFIG /ALL do? |
|
Definition
| Displays full configuration of all network adapters |
|
|
Term
| What does the IPCONFIG /DISPLAYDNS do? |
|
Definition
| Shows DNS information in the cache |
|
|
Term
| What does the IPCONFIG /FLUSHDNS do? |
|
Definition
| Empties the cache that store DNS information |
|
|
Term
| What does the IPCONFIG /REGISTERDNS do? |
|
Definition
| Refreshes DHCP leases and re-registers the adapter with DNS |
|
|
Term
| What does the IPCONFIG /RELEASE do? |
|
Definition
| Releases the IP address of a network adapter |
|
|
Term
| What does the IPCONFIG /RENEW do? |
|
Definition
| Renews the IP address of a network adapter |
|
|
Term
| What does the command MSCONFIG do? |
|
Definition
| Opens System Configuration Utility |
|
|
Term
| What does the registry contain information about? |
|
Definition
| Applications, Users, Hardware, Network Settings, File Types |
|
|
Term
| What is Compatibility Mode? |
|
Definition
| Creates an enviroment of an earlier OS that are not compatible with the current OS |
|
|
Term
| What is Disk Cleanup used for? |
|
Definition
| Clears space on a hard drive by searching for files that can be safely deleted |
|
|
Term
| What is Disk Management used for? |
|
Definition
| Initializes disks and creates, deletes, and formats partitions |
|
|
Term
|
Definition
| prepares a hard drive to store information |
|
|
Term
|
Definition
| The computer is capable of operating multiple applications at the same time |
|
|
Term
|
Definition
| a program can be broken down into smaller parts that can be loaded as needed by the OS. Allows programs to be multitasked |
|
|
Term
|
Definition
| 2 or more users canwork with programs and share peripheral devices |
|
|
Term
| What is NSLOOKUP used for |
|
Definition
| Used to test and troubleshoot DNS servers. Queries the DNS server to discover IP addresses or hostnames |
|
|
Term
|
Definition
| Has access to all of the memory in the computer, including virtual memory. |
|
|
Term
|
Definition
| Can execute only one program at a time |
|
|
Term
|
Definition
| Checks integrity of files and folders (may also check the disk surface for physical errors) |
|
|
Term
|
Definition
| To prepare the drive for OS installation |
|
|
Term
| What is TRACERT used for? |
|
Definition
| Traces the route that a packet(s) take from your computer to a destination address) |
|
|
Term
| What is Virtual Real Mode |
|
Definition
| Allows a Real-Mode application to run within Protected-Mode |
|
|
Term
| What is a "Class A" Fire Eztinguisher used for? |
|
Definition
| Paper, Wood, Plastics, Cardboard |
|
|
Term
| What is a "Class B" Fire Eztinguisher used for? |
|
Definition
| Gasoline, Kerosene, Prganic Solvents |
|
|
Term
| What is a "Class C" Fire Eztinguisher used for? |
|
Definition
|
|
Term
| What is a "Class D" Fire Extinguisher used for? |
|
Definition
|
|
Term
| What is a 6-pin mini DIN female connector used for (2) |
|
Definition
|
|
Term
| What is a D-Shaped plug called |
|
Definition
|
|
Term
|
Definition
|
|
Term
| What is a loop back adapter |
|
Definition
| Used to test the basic functionality of computer ports |
|
|
Term
| What is a loopback adapter used for? |
|
Definition
| to test the basic functionality of computer ports |
|
|
Term
| What is a possible problem if you plug your printer into a UPS? |
|
Definition
| Printer prints unkown characters |
|
|
Term
| What is a possible solution if a printer prints blank pages? |
|
Definition
|
|
Term
|
Definition
| suddent increase in voltage |
|
|
Term
|
Definition
| used to retrieve parts from locattions that are to small for your hand to fit |
|
|
Term
| What is th probable cause if a computer has network access but does not have internet access |
|
Definition
| Default Gateway IP address is incorrent or configured incorrectly |
|
|
Term
| What is the CMOS battery used for |
|
Definition
| To Maintain power to the CMOS |
|
|
Term
|
Definition
| Used to manage network computers, servers, and Network drives and printers |
|
|
Term
| What is the last step in the Troubleshooting Process Steps? |
|
Definition
|
|
Term
| What is the maximum data rate supported by IEEE 1394a |
|
Definition
|
|
Term
| What is the maximum length of a SERIAL cable |
|
Definition
|
|
Term
| What is the minimum required disk space to run DEFRAG |
|
Definition
|
|
Term
| What is the probable cause if a computer cannot ping the loopback address? |
|
Definition
| TCP/IP is corrupted or the NIC is not working properly |
|
|
Term
| What is the probable cause if a user cannot LOG ON to the FTP Server? |
|
Definition
| Incorrect Username and or Password |
|
|
Term
| What is the probable causes if a printer cannot be added or there is a print spooler error |
|
Definition
| The printer service is stopped or not working properly |
|
|
Term
| What is the resolution of SXGA |
|
Definition
|
|
Term
| What is the resolution of UXGA |
|
Definition
|
|
Term
| What is the resolution of WUXGA |
|
Definition
|
|
Term
| What is the resolution of XGA |
|
Definition
|
|
Term
| What is the speed of 1394b |
|
Definition
|
|
Term
| What is the voltage of a Molex Adapter |
|
Definition
| +5v Red, 0v Black, -5v White |
|
|
Term
| What is used to prevent motherboards from touching a metal case? |
|
Definition
|
|
Term
| What is used to prevent the mother board from touching the computer case? |
|
Definition
|
|
Term
| What key is used to access the BIOS menu durring POST on most computers |
|
Definition
|
|
Term
| What maintains even contact and heat distrubution between the CPU and Heat Sink |
|
Definition
|
|
Term
| What materials do you use to clean a ram stick |
|
Definition
| Isopropyl alcohol and some Q-tips |
|
|
Term
| What must you have to use RIS |
|
Definition
|
|
Term
| What partition is used by the OS to boot the computer. |
|
Definition
| Active Partition (Only one primary partition can be marked active.) |
|
|
Term
What power saving mode uses the least amount of power?
A: Standby Mode
B: Hibernate Mode
C: Save to Ram Mode
D: S0 |
|
Definition
|
|
Term
| What protocol can a client only send e-mail? |
|
Definition
|
|
Term
| What size Floppy Drives are there? |
|
Definition
|
|
Term
| What two protocols can only retrieve e-mail |
|
Definition
POP3 (Port 110)
IMAP (Port 143) |
|
|
Term
| What type of Grid Array is ZIF used for? |
|
Definition
|
|
Term
| What type of partition is usually the first partion and cannot be subdivided into Smaller sections |
|
Definition
|
|
Term
| What type of power supply connector do you connect to a ATX motherboard? |
|
Definition
| ATX power connector 20-pin |
|
|
Term
| What type of questions should you start with when troubleshooting with a customer |
|
Definition
|
|
Term
| What would you do to look at your network performance |
|
Definition
| Ctrl + Alt + Del, click Networking TAB |
|
|
Term
| What would you install on a server to make it an E-mail Server? |
|
Definition
|
|
Term
|
Definition
|
|
Term
|
Definition
|
|
Term
| When installing a CD Rom what type of power connector is used |
|
Definition
|
|
Term
| When should you never wear an antistatic wrist strap |
|
Definition
| When repairing a Monitor or a Power Supply |
|
|
Term
| Where should you store computer parts when they are not in a machine? |
|
Definition
|
|
Term
Which is the following DDR3
A: PC3200
B: PC8000
C: PC133
D: PC2700 |
|
Definition
|
|
Term
| Which utility would you use if you wanted to stop an application from starting up every time you boot your machine? |
|
Definition
|
|
Term
| While in the Disk Management Utility what does the condition Foreign Drive mean? |
|
Definition
| A Dynamic disk that has been moved to a computer from anothercomputer running Windows 2000 or Windows XP |
|
|
Term
| While in the Disk Management Utility what does the condition Healthy mean? |
|
Definition
| A Volume that is functioning properly |
|
|
Term
| While in the Disk Management Utility what does the condition MISSING mean? |
|
Definition
| A dynamic disk that is corrupted, turned off or disconnected. |
|
|
Term
| While in the Disk Management Utility what does the condition Not Initialized mean? |
|
Definition
| A disk that does nto contain a valid signature. |
|
|
Term
| While in the Disk Management Utility what does the condition Offline mean? |
|
Definition
| A dynamic disk that is corrupted or unavailable |
|
|
Term
| While in the Disk Management Utility what does the condition Online mean? |
|
Definition
| A basic or dynamic disk that is accessible and shows no problems |
|
|
Term
| what device should never be plugged into a UPS |
|
Definition
|
|
Term
what do you use to pick-up a dropped screw in PC
A: Plastic Tweezers
B: Magnetized Screw Driver
C: Compressed Air
D: Computer Vacume |
|
Definition
|
|
Term
|
Definition
| Tells you the information for the command |
|
|
Term
| what does event viewer used for |
|
Definition
| System, User or Software Errors |
|
|
Term
| what does the command CD do? |
|
Definition
| Changes to a specified directory |
|
|
Term
| what does the command COPY do? |
|
Definition
|
|
Term
| what does the command Format do? |
|
Definition
|
|
Term
| what does the command MD do? |
|
Definition
|
|
Term
| what does the command RD do? |
|
Definition
|
|
Term
| what does the command XCOPY do? |
|
Definition
| Copies files and subdirectories |
|
|
Term
|
Definition
|
|
Term
| what is Multicore-Processing |
|
Definition
| The computer can have two or more CPU's the programs share |
|
|
Term
what is not affected by EMI?
A: UTP
B: RJ45
C: Coax
D: Fiber |
|
Definition
|
|
Term
| what is the speed of 1394A |
|
Definition
|
|
