Shared Flashcard Set

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comptia a+
220-801
1485
Computer Networking
Beginner
03/14/2016

Additional Computer Networking Flashcards

 


 

Cards

Term
a customer wants to control several computers with a single set of input devices. what solution should you provide them?
Definition
KVM
Term
which of the following would best be used for high-end graphics cards?
Definition
PCIe
Term
of the following default ports which one is used by the telnet protocol?
Definition
23
Term
what are potential sources of emi?
Definition
ac power lines
&
electric motors
Term
which wireless standard has the shortest indoor range?
Definition
802.11a
Term
what type of storage media can hold the most data?
Definition
DLT
Term
what internet connection provides typical down stream networking soeeds if 5 to 12Mbps utilizes phone lines?
Definition
adsl
Term
whats a common power rating for a desktop pc that runs office applications?
Definition
400 watts
Term
you have a pci card that you need to install. the cards documentation says it requires a x4 slot. the computer your installing to has only x1 and x16 slots. what should you do?
Definition
install the card to the x16 slot and get normal performance
Term
your boss asks you to replace his laptop's 500gb hard drive with a new 640gb hard drive. what interface would you most likely use?
Definition
sata
Term
what type of printer requires special paper to operate?
Definition
thermal
Term
what is the recommended maximum cable length for usb 2.0?
Definition
5 meters
Term
how should you attempt to demonstrate professionalism when dealing with a customer?
Definition
1. avoid distraction
2. avoid being judgmental
3. meet expectations that the customer sets for you
Term
what type of card would you use to record off-air television programs?
Definition
video capture card
Term
what is the maximum data transfer rate of a ieee 1394a?
Definition
400mbps
Term
which type of memory module has 240 pins?
Definition
ddr2
Term
which type of raid stripes data across 3 or more disks along with parity?
Definition
raid 5
Term
what's the greatest number of primary partitions in a single physical hard drive?
Definition
4
Term
what type of pc would you need a powerful cup, high-end video card, and as much ram as possible?
Definition
cad workstation
Term
your tasked with upgrading the ram in a customers laptop. what type of memory should you select?
Definition
sodimm
Term
what is the correct data connector for an internal sata hard drive?
Definition
7-pin
Term
which type of ram is used to solve memory errors?
Definition
ecc
Term
what does hyperthreading do?
Definition
allows a processor to work with two independent computer instructions at once
Term
which printing technology uses multi-layer carbonless copy paper?
Definition
dot matrix
Term
in the electrophotographic printing process, which printer uses a charged corona wire?
Definition
laser
Term
which sockets could be used by a Core i5 cpu?
Definition
1155
&
1156
Term
whats the most secure type of wireless connection?
Definition
wpa2
Term
which networking technology has the highest potential throughput?
Definition
fiber
Term
after a tech installs a video card, which of the following should the tech configure next?
a. resolution
b. colors
c. dots per inch
d. refresh rate
Definition
resolution

Explanation:
Video card is related to the resolution and color. To make sure the card is installed correctly and working properly, you need to check the resolution. If the desired resolution is not achieved, you
can change the video card for a better one you can adjust the video card in the slot.
Term
a tech would like to connect using remote desktop. which of the following ports does remote desktop use by default?
a. 22
b. 443
c. 3389
d. 8080
Definition
3389

Explanation:
The default port for remote desktop application is 3389.
Term
which of the following should a tech do next after reporting an incident?
a. delete content
b. confiscate pc
c. go back to work
d. document incident
Definition
document incident

Explanation:
When the incident is reported, the best thing to do afterward is to document the details of the
incident especially in the hardware case. The documenting of the incident will help determine the cause of the problem and the circumstances in which the problem occurred.
Term
which of the following must be configured when trying to start a machine with a dvd?
a. tpm
b. virtualization support
c. bios security
d. boot order
Definition
boot order

Explanation:
By default BIOS boot order is configured to boot the computer from the hard disk. When installing
Windows from a DVD or any other OS, you need to set the preferred boot order to DVD so the computer can scan the DVD drive to get the boot data and boot from the DVD.
Term
after setting up a new computer, a user states that the mouse and keyboard wont work. which of the following is the most likely reason?
a. network cable is disconnected
b. ps/2 connectors are switched
c. usb connectors are switched
d. hard drive is unplugged
Definition
ps/2 connectors are switched

Explanation:
It is normal to switch the PS/2 connectors in older computers. PS/2 connectors are present side by side at the back of a computer casing. Both are colored to avoid switching but sometimes the keyboard is switched to a mouse PS/2 port and the mouse is connected to keyboard PS/2 port. So
first check PS/2 connector to see whether the problem lies with PS/2 connectors.
Term
which of the following interfaces are used to simultaneously transfer video & audio at high rates?
a. hdmi
b. dvi-d
c. s-video
d. dvi-i
Definition
hdmi
Term
which of the following expansion cards would most likely have the requirements of utilizing a direct auxiliary 6-pin power plug to operate properly?
a. pci express raid card
b. pci express video card
c. pci express firewire card
d. pci express lan card
Definition
pci express video card

atxreference,3061-12.html
Term
to configure two drives for maximum performance, which of the following raid types should be used?
a. raid 0
b. raid 1
c. raid 5
d. raid 10
Definition
raid 0
Term
which of the following panel types would allow for the thinnest possible display monitor?
a. led
b. crt
c. dlp
d. plasma
Definition
led
Term
(select 2 answers)
a tech is tasked with selecting components to build a computer thatll be used for computer-aided drafting & computer-aided modeling. which of the following components are the best choices?
a. triple channel memory
b. midi sound card
c. socket 1156 motherboard
d. on-board graphics
e. socket 1366 cpu
Definition
triple channel memory
&
socket 1366 cpu
Term
which of the following devices transmits data to all ports regardless of final destination?
a. firewall
b. router
c. switch
d. hub
Definition
hub
Term
which of the following uses a single connector to deliver both video & audio?
a. dvi
b. serial
c. vga
d. hdmi
Definition
hdmi
Term
which of the following expansion slots uses a serial connector?
a. pci
b. pci-x
c. pcie
d. agp
Definition
pcie
Term
which of the following would allow for multiple computers to share a display & input devices?
a. agp video adapter
b. kvm switch
c. portable tdr
d. pci video adapter
Definition
kvm switch
Term
video editing workstations require the fastest hard drive access times with large storage capacity. which of the following hard disk setup would be most ideal for the described computer?
a. two 500gb sata2 hard drives used in jbod array
b. two 500gb sata2 hard drives in hardware raid 0
c. two 500gb sata2 hard drives in hardware raid 1
d. two 500gb sata2 hard drives in software raid 0
Definition
2 500gb sata2 hard drives in hardware raid 0
Term
two new pcs will have a dvd-rw drive for support use. the pcs will be used for point of sales transactions & everything will be password protected or disabled. which of the following is the best way to disable the dvd-rw drives?
a. the registry
b. device manager
c. disk management
d. the bios
Definition
the bios

Explanation:
BIOS settings directly affect hardware. You can disable DVD-RW drives from the BIOS and it is
perhaps the best way to keep the drives disabled. In BIOS menu, there is an option to disable the DVD drives.
Term
which of the following connector types uses a single rca style connector?

a. dvi

b. vga

c. rgb

d. composite video
Definition
composite video
Term
rg-59 is a designation for which of the following cable types?
a. plenum
b. fiber optic
c. twisted pair
d. coaxial
Definition
coaxial
Term
which of the following is the only place where initial boot settings can be configured?
a. cmos
b. bios
c. mbr
d. har
Definition
bios
Term
which of the following expansion cards would most likely require the use of an external power connector to function properly?
a. pci express video card
b. pci express fiber card
c. pci express sound card
d. pci express network card
Definition
pci express video card
Term
A technician is installing a processor upgrade onto an Intel 775 socket motherboard. Which of the
following extra power connectors needs to be plugged in for the board to power on?
A. ATX 4-pin
B. Molex
C. PCIe 6-pin
D. PCIe 8-pin
Definition
atx 4-pin

Explanation:
An ATX 4-pin power connector is needed for Intel 775 socket motherboard. The ATX 4-pin is a standard for Intel 775 socket motherboards.
Term
Which of the following are examples of multimedia devices? (Select TWO).
A. Scanner
B. Digitizer
C. Webcam
D. Microphone
E. Touchscreen
Definition
webcam
&
microphone

Explanation:
Multimedia is the integration of multiple forms of media. This includes text, graphics, audio, video, etc. For example, a presentation involving audio and video clips would be considered a "multimedia presentation." Educational software that involves animations, sound, and text is called "multimedia software." CDs and DVDs are often considered to be "multimedia formats" since they
can store a lot of data and most forms of multimedia require a lot of disk space. Webcam incorporates both audio and video. Similarly, microphone is a multimedia device because it incorporates sound and it can also be used for various applications. Touchscreen, scanner and digitizer are input devices because they require input from the user to function properly.
Term
The term SFF refers to which of the following?
A. CPU speed
B. Memory size
C. Motherboard size
D. HDD size
Definition
motherboard size

Explanation: Reference. http://en.wikipedia.org/wiki/Small_form_factor
Term
A threaded coaxial connector used to connect to a TV tuner is MOST often referred to as which of the following?
A. F-connector
B. RJ-11 connector
C. IEEE 1394 connector
D. RJ-45 connector
Definition
f-connector

Explanation: Reference. http://www.ramelectronics.net/howto-av.aspx (see Television (TV/HDTV)
connections
Term
The MAXIMUM transfer rate of eSATA is:
A. 1.54 Mbps.
B. 2.0 Gbps.
C. 3.0 Gbps.
D. 480 Mbps.
Definition
3.0gbps

Explanation: Reference. http://en.wikipedia.org/wiki/Serial_ATA
Term
When a power supply does not meet minimum requirements for a motherboard, which of the following can happen?
A. Computer will not POST
B. Computer will overheat
C. Monitor will not power on
D. Processor will not run at proper speed
Definition
computer will not post

Explanation:
When the power is not supplied to the motherboard, the computer will not start because it needs
electricity to run. Hence, the computer will not POST (power on self test)
Term
The SODIMM memory form factor is generally used in which of the following?
A. Laptops
B. Servers
C. Desktops
D. Workstations
Definition
laptops

Explanation: Reference. http://en.wikipedia.org/wiki/SO-DIMM
Term
Which of the following should be used when building a high-end graphics workstation for CAD applications? (Select TWO).
A. Main memory of 8 GB or more
B. PCI-e video card with large amount of memory
C. More than 4 accessible USB 2.0 ports
D. A 32-bit OS to handle the large amount of expected disk I/O
E. An eSATA external drive
Definition
main memory
&
pci-e video card with large amount of sorage

Explanation:
CAD applications need high memory and CPU resources to function optimally. Therefore, 8 GB
main memory and a PCI-e video card with big memory is needed to render the drawings optimally.
Term
A composite cable connects to which of the following connectors?
A. HDMI
B. S-video
C. DVI
D. RCA
Definition
rca

Explanation: Reference. http://www.webopedia.com/TERM/R/RCA_cable.html
Term
-- Exhibit –
[image]

Please click on the exhibit button. Which of the following connector types is displayed?
A. BNC
B. Din-6
C. DisplayPort
D. DB-15
Definition
db-15

Explanation: Reference. http://www.winfordeng.com/products/con15.php
Term
Which of the following requires a MINIMUM of four hard drives?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Definition
raid 10

Explanation: Reference. http://www.pcworld.com/article/132877/RAID.html (see RAID 1+0, 0+1,
10)
Term
A customer has asked for the ability to operate dual digital monitors. Which of the following is the BEST solution for accomplishing this?
A. Split the onboard video port.
B. Update the video drivers to allow for multiple monitors.
C. Add an adaptor to the onboard VGA port.
D. Install a video card with multiple DVI ports.
Definition
install a video card with multiple dvi ports.

Explanation:
Dual digital monitors can be easily setup by using a video card with multiple DVI ports. You can
set up as many monitors as the DVI ports on the video card allow you to do so.
Term
Joe, a technician, installs a new Blu-Ray player via an external cable. The PC has previously had a USB 3.0 expansion card installed into its PCI Express slot. When Joe powers on the Blu-Ray player, he notices the “USB 2.0 Device” pop up in the Windows System Tray. Which of the following are probable causes? (Select TWO).
A. A virus is attacking the USB 3.0 driver, forcing it to operate in USB 2.0 mode only.
B. The Blu-Ray player is plugged into the wrong port on the back of the PC.
C. The Blu-Ray player was mistakenly plugged into the FireWire port.
D. The Bluetooth connection from a nearby mobile device is interfering with the Blu-Ray player.
E. The Blu-Ray player had a DVD loaded into it and this caused the computer to malfunction.
F. The technician that installed the USB 3.0 expansion card forgot to install the USB 3.0 driver.
Definition
The Blu-Ray player is plugged into the wrong port on the back of the PC.
&
The technician that installed the USB 3.0 expansion card forgot to install the USB 3.0 driver.

Explanation:
The possible causes might be that the Blu-ray players was plugged into the firewire port
mistakenly or the technician that installed USB 3.0 expansion card forgot to install the drivers for it.
Term
Which of the following characteristics BEST differentiates a Home Theatre PC from a CAD PC?
A. Ability to play optical media
B. Gigabit network connection
C. Small form factor
D. Ability to edit large files
Definition
Small form factor

Explanation:
Home theater PC has a small form factor normally essentially a bookcase in a shelf styled
computer that player audio and video. CAD PC needs a lot of muscle like vast amount of memory,
video cards, and essentially other high performance parts. Therefore, the main difference between
home theater PC and a CAD PC is the form factor which houses essential components.
Term
When comparing analog display inputs to digital display inputs, which of the following is an advantage that digital has over analog?
A. Allows for higher brightness
B. More crosstalk
C. Sustains higher resolutions
D. Supports widescreen resolutions
Definition
Sustains higher resolutions

Explanation:
Digital can sustain higher resolutions whereas analog display has limited resolution.
Term
Ann, a home user, would like to connect her laptop display to her home HD television. Which of the following is the BEST solution?
A. Connecting the laptop’s VGA output to an HDMI adaptor
B. Connecting the laptop’s VGA output to the television’s VGA input
C. Connecting the laptop's USB output to the HD television’s HDMI adaptor
D. Connecting the laptop’s USB output to the television’s USB input
Definition
Connecting the laptop’s VGA output to the television’s VGA input

Explanation: Reference. http://sewelldirect.com/articles/How-To-Connect-Laptop-To-TV.aspx
Term
A technician is dispatched to install additional RAM in a computer. The technician unplugs the system from the power source, and removes the cover of the PC. Which of the following should
the technician do NEXT?
A. Update the BIOS for compatibility.
B. Put on an ESD strap.
C. Use an anti-static bag to hold the RAM while installing.
D. Clean out the PC with compressed air.
Definition
Put on an ESD strap.

Explanation:
Before touching the innards of a computer like RAM, hard disk, CPU or any other component, you
need to put an Electrostatic discharge strap so that the components do get static charge from you.
Reference. http://www.webopedia.com/TERM/E/ESD_wrist_strap.html
Term
When installing multiple SCSI drives in a system, which of the following is correct?
A. All drives must have the same SCSI ID.
B. Drives will be automatically assigned an ID by the controller.
C. Drives in the same RAID array must have the same SCSI ID.
D. Each drive must have a different SCSI ID.
Definition
Each drive must have a different SCSI ID.

Explanation: ReferencE. http://www.textfiles.com/computers/scsi.txt
Term
Which of the following would be the MOST important factor to consider when building a
virtualization workstation?
A. High-end graphics card with onboard memory
B. A compact form factor
C. Dual monitor support
D. Maximum RAM and CPU cores
Definition
Maximum RAM and CPU cores

Explanation:
Virtualization requires a lot of memory and processing power. If you install 2 or 3 operating
systems, you will be needing memory and processors to keep them running in optimal condition.
Therefore, you need maximum RAM and CPU cores to make sure you have enough resources for
your virtualization platform.
Term
Which of the following are standard AMD processor socket types? (Select TWO).
A. 1366
B. 1155
C. 940
D. LGA
E. F
Definition
940
&
F

Explanation: Reference. http://www.wisegeek.com/what-is-socket-940.htm
Term
Which of the following is the form factor of a standard Parallel connector?
A. DB-9
B. DB-15
C. DB-25
D. DIN-6
Definition
db-25

Explanation: Reference. http://en.kioskea.net/contents/180-db25-connector
Term
A technician is installing a new TV tuner on a Windows 7 HTPC and no channels are showing up. Which of the following is the MOST likely cause?
A. The TV cable is connected to the FM/AM input.
B. The TV tuner card does not support HD channels.
C. The TV tuner card is not properly seated.
D. The cable signal is too weak.
Definition
The TV cable is connected to the FM/AM input.

Explanation:
One possible cause might be that the TV cable is connected to FM/AM input mistakenly. TV tuner
cards have FM/AM input port which is similar to the TV cable input.
Term
Which of the following technologies is responsible for communication with the CPU?
A. eSATA
B. PCI express
C. Southbridge
D. Northbridge
Definition
northbridge

Explanation: Reference. http://www.computerhope.com/jargon/n/northbri.htm
Term
On an ATX motherboard, the 4-pin auxiliary power connector provides which of the following?
A. Additional power to onboard devices
B. Additional power to PCIx peripheral cards
C. Additional power to the South Bridge
D. Additional power to the CPU voltage regulator
Definition
Additional power to the CPU voltage regulator

Explanation: Reference. http://pcsupport.about.com/od/insidethepc/a/atx-pinout-4-pin-12vpsu.htm
Term
Joe, a user, has installed a new monitor on an existing system. Joe calls a support technician and
reports that everything on the new display is fuzzy. Which of the following describes what needs to
be changed to correct this issue?
A. The display resolution needs to match the native resolution.
B. The old graphics card does not support the new monitor.
C. The new monitor cable needs to have aluminum cores installed.
D. The new monitor requires updated drivers to be installed.
Definition
The display resolution needs to match the native resolution.

Explanation: Reference. http://www.chrislongley.com/monitor.htm
Term
Ann, a user, has recently installed a new Blu-Ray ROM in her desktop computer. The computer recognizes the device as a DVD-ROM. Which of the following actions would enable the system to recognize the device as a Blu-Ray device?
A. The operating system must be upgraded to Windows Ultimate.
B. Flash the system’s motherboard CMOS.
C. Upgrade to the latest Windows Media Player.
D. Install the manufacturer’s drivers for the OS.
Definition
Install the manufacturer’s drivers for the OS.

Explanation:
Install the drivers that came with the Blu-ray ROM. Without the drivers, the computer might not
recognize the drive.
Term
Which of the following external ports would a technician use to connect a keyboard? (Select TWO).
A. eSATA
B. IEEE 1394
C. USB
D. PS/2
E. VGA
Definition
usb
&
vga

Explanation:
Keyboard connects to PS/2 (old computers) and USB. Nowadays, all most all the keyboards are USB devices. PS/2 port is obsolete.
Term
A technician has 2GB of data that needs to be backed up from a customer’s Windows 7 computer.
Which of the following storage media should the technician use?
A. DVD-RW
B. CD-RW
C. DVD-ROM
D. CD-ROM
Definition
DVD-RW

Explanation:
To store large amounts of data, you might need a DVD-RW because a DVD can hold a lot of GBs.
CD-RW has limited space. Alternatively, you can now backup stuff on a USB stick as well.
Term
Which of the following adapter types uses a 7-pin cable to transmit video signals?
A. RGB
B. S-Video
C. HDMI
D. DVI
Definition
s-video

Explanation: Reference. http://geoffthegreygeek.com/s-video/#.UitCfGQS2Qk
Term
A technician is asked to upgrade RAM in a laptop from 4GB to 8GB. Which of the following should the technician do FIRST?
A. Download the newest motherboard drivers
B. Enable TPM
C. Review the vendor laptop documentation
D. Flash the BIOS
Definition
Review the vendor laptop documentation

Explanation:
To upgrade, you need to know what is compatible. Read vendor laptop documentation before
upgrading RAM, CPU or a hard drive.
Term
Which of the following types of connectors would be found to connect printers and scanners to a device that did not have any network connections?
A. RJ-45
B. Parallel
C. RJ-11
D. BNC
Definition
parallel
Term
Which of the following types of device cable types are used to connect output devices such as printers and scanners?
A. Parallel
B. eSATA
C. IDE
D. PATA
Definition
parallel
Term
A technician wants to install a secondary IDE drive which will be configured for additional user
storage on the same IDE channel of the drive with the operating system. Which of the following jumper configurations should the technician use for the additional drive, if the drive with the
operating system is set to MA?
A. Place a jumper on both the MA and CS jumper block of the secondary drive.
B. Place a jumper on the MA jumper block of the secondary drive.
C. Place a jumper on both the SL and CS jumper block of the secondary drive.
D. Place a jumper on the SL jumper block of the secondary drive.
Definition
place a jumper on the sl jumper block of the secondary drive
Term
USB 2.0 and which of the following ports share the same connector?
A. Micro USB 2.0
B. Mini USB 2.0
C. Micro USB 3.0
D. USB 3.0
Definition
usb 3.0
Term
Which of the following characteristics is generally found on a docking station that port replicators do not offer?
A. Replicators usually have more USB ports than docks.
B. Docks generally do not need separate power to function.
C. Docks have independent hardware that replicators lack.
D. Replicators have additional NIC that docks lack.
Definition
Docks have independent hardware that replicators lack.
Term
Which of the following RAM types supports triple channel configurations?
A. RAMBUS
B. DDR
C. DDR3
D. DDR2
Definition
ddr3
Term
which of the following devices would provide protection for electronic equipment in an area prone to intermittent, unstable power?
A. Power strip
B. Surge suppressor
C. Uninterruptible power supply
D. Line conditioner
Definition
Uninterruptible power supply
Term
Which of the following RAID types uses a drive mirroring algorithm? (Select TWO).
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 6
E. RAID 10
Definition
raid 1
&
raid 10
Term
Which of the following adapters causes the LEAST amount of signal loss?
A. VGA to DVI
B. HDMI to VGA
C. DVI to HDMI
D. S-video to RCA
Definition
DVI to HDMI
Term
Which of the following are factors when designing a home theater PC?
A. Wireless NIC
B. Audio frequency
C. Video refresh rate
D. Video output
Definition
Video output

Explanation:
Video output is the main factor in building a home theater PC. You need to connect the TV or a
large display with a PC and HDMI, DVI outputs are needed to show the PC on the display screen.
Term
A company is converting to LCD monitors and needs to properly dispose of all CRT monitors.
Which of the following is an important consideration when disposing of CRT monitors?
A. The materials within the cathode ray tube are harmful.
B. They are heavier than LCD monitors and therefore require special disposal.
C. The glass of the tube can easily break and cause serious injury.
D. The rays of the cathode can cause blindness if someone is exposed.
Definition
The materials within the cathode ray tube are harmful.
Term
Joe, a customer, requests that the desktop system he is buying is able to be used at his vacation home in another country, as well as his regular home. The technician is aware that the country mentioned has different power requirements. Which of the following should the technician ensure the desktop contains?
A. Dual voltage options
B. UPS
C. Inverter
D. Micro-ATX connector
Definition
Dual voltage options

Explanation:
To make sure the computer doesn’t get fried, install dual voltage options in a desktop so that it can
cope with company’s various power requirements.
Term
Which of the following is a standard Intel processor socket type?
A. F
B. 754
C. 940
D. LGA
Definition
lga
Term
Which of the following expansion slots is MOST commonly used for high-end video cards?
A. PCI
B. PCIe
C. CNR
D. AGP
Definition
PCIe
Term
Which of the following technologies can be accessed through the DisplayPort? (Select TWO).
A. USB
B. SATA
C. DVI
D. FireWire
E. HDMI
Definition
dvi
&
hdmi
Term
Which of the following connections are typically on the external PC chassis? (Select TWO).
A. AGP
B. SAS
C. IEEE1394
D. eSATA
E. IDE
Definition
IEEE1394
&
eSATA

Explanation:
IEEE1394 commonly known as Firewire port and eSATA connections are typicaly located on the
external PC chassis. Firewire port is a serial bus interface that works like a USB. eSATA
connection are typically external hard disks.
Term
A technician is building a gaming PC for a user. The user wants to dual boot between Windows XP 32-bit and a 64-bit version of Windows 7 as some of the games require XP. The user requests
the following specifications:
64-bit i7 processor, (consisting of 6 cores @ 3.0GHz)
16 GB of RAM (consisting of two 8 GB modules)
One 200 GB SSD
RAID 1 (consisting of two 1TB SATA Drives)
Two 2 GB SLI Video Cards
Which of the following components should the technician warn the user will be reported differently
depending on the operating system that is currently booted?
A. RAID
B. RAM
C. Processor
D. SSD Drive
E. Video Card
Definition
ram
Term
[image]

Which of the following memory types is shown in the graphic provided?
A. RIMM
B. RAMBUS
C. SIMM
D. SO-DIMM
Definition
SO-DIMM
Term
[image]

Which of the following is the purpose for the tool shown in the exhibit?
A. Terminating UTP cable
B. Terminating COAX cable
C. Test network card
D. Splicing fiber cable
Definition
Terminating UTP cable
Term
ECC memory offers which advantage over non-ECC memory?
A. Less energy consumption
B. The capability of error correction
C. More efficient core communication
D. Broader BUS throughput
Definition
The capability of error correction
Term
Which of the following locations stores the boot sequence for a desktop computer?
A. BIOS
B. TPM
C. CPU
D. Boot sector
Definition
bios
Term
Thermal paste is used with which of the following components?
A. Fan
B. Heat sink
C. Motherboard
D. RAM
Definition
heat sink
Term
Ann, a customer, requests a high-capacity, cost effective backup media that she can administer and store offsite with no assistance. Which of the following media types would BEST meet Ann’s request?
A. Tape
B. DVD
C. Floppy
D. SSD
Definition
tape
Term
A user already has 2 RAM modules in a 64-bit Windows 7 PC. Each is a 1GB DDR-PC1600 RAM module. The user has 2 additional RAM modules that are each 2GB DDR-PC800. Which of the following is true about the PC after installing the additional RAM modules?
A. The system only accesses the pair of 2GB RAM modules
B. The system accesses all RAM at 100MHz
C. The system enables ECC on all RAM modules
D. The system will not work as all RAM has to be equal sizes
Definition
The system accesses all RAM at 100MHz
Term
Which of the following devices requires 12V of power from the power supply?
A. Serial Port Card
B. CD-ROM Drive
C. Parallel Port
D. Audio Jack
Definition
CD-ROM Drive
Term
A user wishes to dispose of a CRT monitor that is no longer working. Which of the following steps
should a technician complete before proceeding with the disposal?
A. Break the glass in the CRT in a controlled environment to prevent injury
B. Discharge all capacitors in the CRT and remove them before disposal
C. Ensure familiarity and compliance with all relevant local regulations
D. Ensure that the monitor is no longer working and repair if possible
Definition
Ensure familiarity and compliance with all relevant local regulations

Explanation:
CRT monitor has lead, which is a toxic component of the cathode tube. In order to dispose off
properly, you need to be familiar with state and local regulations.
Term
When troubleshooting a PC that intermittently shuts off, which of the following should be monitored?
A. Boot sequence
B. CPU temperature
C. SMART status
D. TPM module
Definition
CPU temperature

Explanation:
When the CPU temperature exceed the limit, the PC will shut off to wade off the heat and
normalize the temperature otherwise the CPU will melt down.
Term
A technician is giving a safety class to new employees. Which of the following contains potentially
dangerous voltages and should be handled with care, even if the power has been recently disconnected?
A. Laser printer
B. Wireless router
C. Paper shredder
D. CRT monitor
Definition
CRT monitor
Term
A home user’s PC has an over-clocked CPU with a relatively small heat sync, small fans on the 800W power supply, and a high-end video card. Which of the following is the recommended
solution that will manage heat more effectively?
A. Replace the CPU heat sync with a high RPM fan
B. Purchase an energy efficient power supply
C. Not over-clocking the CPU
D. Liquid cooling system
Definition
Liquid cooling system
Term
A technician is tasked with improving the speed at which a system boots and loads applications as well as improving data availability. Which of the following should the technician implement?
A. Upgrade external storage to USB 3.0
B. Upgrade non RAID hard drives to SSD
C. Configure software RAID 5
D. Install additional eSATA drives
Definition
Configure software RAID 5
Term
The Tower of Hanoi is MOST likely configured in a system which implements:
A. a high RPM drives.
B. a tape drive.
C. an externally attached storage.
D. a RAID configuration.
Definition
a tape drive.
Term
An end user is designing a PC with a clear acrylic access panel to show off the insides. The user wants the inside to stay cool, but as dust free as possible. Which of the following would BEST meet this scenario?
A. Create a positive pressure air flow with unfiltered intakes and filtered exhausts
B. Create a positive pressure air flow with filtered intakes and unfiltered exhausts
C. Create a negative pressure air flow with unfiltered intakes and unfiltered exhausts
D. Create a negative pressure air flow with filtered exhausts and unfiltered exhausts
Definition
Create a positive pressure air flow with filtered intakes and unfiltered exhausts
Term
Which of the following is the MAXIMUM transfer speed of USB 2.0?
A. 100 Mbps
B. 400 Mbps
C. 420 Mbps
D. 480 Mbps
Definition
480 Mbps
Term
Which of the following display connections has 15-pins?
A. RGB
B. VGA
C. DVI
D. HDMI
Definition
VGA
Term
Which of the following connector types is only used for Coaxial?
A. RJ-11
B. ST
C. F
D. RJ-45
Definition
f
Term
Which of the following cable types has the MAXIMUM transfer rate of 1 Gbps?
A. CAT3
B. CAT5
C. CAT5e
D. CAT6
Definition
CAT5e
Term
Which of the following types of RAM can be used in a dual channel configuration?
A. SDRAM
B. RAMBUS
C. DDR
D. DIMM
Definition
DDR
Term
Which of the following is the BEST way to explain RAID to a non-technical user?
A. “RAID is a dynamic logical disk management system.”
B. “RAID uses multiple hard disks to increase performance and/or provide protection against data
loss.”
C. “RAID uses data striping to reduce hard drive write time and parity bits to reconstruct the data
from a failed hard drive.”
D. “RAID stands for Redundant Array of Independent Disks”.
Definition
“RAID uses multiple hard disks to increase performance and/or provide protection against data
loss.”
Term
A client wants a technician to install more RAM on their graphics workstation. The client has provided a 4 GB SODIMM and had problems installing it. Which of the following is the probable reason for this?
A. Graphic workstations require flash memory
B. The memory is incompatible for the workstation
C. Graphic workstations require solid state memory
D. The workstation has no available memory slots
Definition
The memory is incompatible for the workstation

Explanation:
SO-DIMM memory is normally used in laptops and small form factor desktops. A graphics
workstation is a fully configured PC. Therefore, a DIMM memory is needed to allow it to perform
flawlessly.
Term
Which of the following MUST be performed when installing a PCI sound card for use instead of the onboard sound?
A. Install drivers
B. Install additional memory
C. Configure the jumpers
D. Flash the BIOS
Definition
Install drivers

Explanation:
Whenever you want to use a PCI sound card that is not built into the motherboard, you need
specific drivers to install it. Drivers are software that help the hardware to perform for a specific
operating system.
Term
Which of the following hard drive types would be considered the MOST likely to survive a fall?
A. SCSI
B. Solid State
C. IDE
D. SATA
Definition
Solid State
Term
Which of the following are the MOST important factors to address when a technician is choosing the components for a CAD workstation? (Select THREE).
A. Large drive space allocation
B. Powerful sound card
C. Multiple network cards
D. Multiple large HD monitors
E. Powerful video card
F. Maximum RAM
G. Powerful processor
Definition
Powerful video card
&
Maximum RAM
&
Powerful processor
Term
Which of the following allows a technician to enable support for a USB 1.1 device?
A. MBR
B. HCL
C. BIOS
D. AGP
Definition
BIOS
Term
Which of the following connectors from a power supply should be used with a graphics expansion card?
A. 8-pin 12 volt
B. PCIe 6-pin
C. 20-pin
D. SATA
Definition
PCIe 6-pin
Term
An end user requires a computer to support computer aided drafting and computer aided modeling. Which of the following component packages should a technician recommend to the end
user?
A. Powerful processor, high-end graphics card, and maximum RAM
B. File streaming, printer sharing, and a RAID array
C. Surround sound audio, compact form factor, HDMI output
D. Processor and RAM that meets minimum Windows requirements
Definition
Powerful processor, high-end graphics card, and maximum RAM

Explanation:
Since AutoCAD and computer aided modeling requires more muscle to do the renderings, you need a powerful processor, lots of RAM and an expensive high end graphics card to support the
software.
Term
After installing a bar code reader, which of the following is commonly done to configure the reader?
A. Scan in program codes
B. Enable the code reader in the BIOS
C. Use Device Manager to enable I/R ports
D. Adjust jumper switches
Definition
Scan in program codes

Explanation:
To enable the bar code reader to function optimally, you need to scan in program codes so that it
can identify the objects later on.
Term
Which of the following expansion slots would support the HIGHEST transfer speeds for high-end graphics cards? (Select TWO).
A. PCIe
B. AGP 8x
C. PCI
D. ISA
E. AGP
Definition
AGP 8x
&
PCIe
Term
Which of the following represents a connector that supports the connection of external devices?
(Select TWO).
A. IEEE1394
B. eSATA
C. EIDE
D. SATA
E. IDE
Definition
IEEE1394
&
eSATA

Explanation:
Both Firewire (IEEE 1394) and eSATA connectors can be used to connect external devices.
Term
Which of the following are the MOST important considerations when configuring a PC that will be
used for a CAD / CAM workstation? (Select TWO).
A. Gigabit NIC
B. HDMI output
C. Maximum RAM
D. Powerful processor
E. High end audio output
Definition
Maximum RAM
&
Powerful processor
Term
Which of the following input devices allows multiple PCs to share a common display?
A. Router
B. Bridge
C. KVM
D. Wireless keyboard
Definition
kvm
Term
The helpdesk technician has been tasked to reinstall the OS on a desktop and has already inserted the OS install disk in the CD-ROM. Which of the following would MOST likely need to be configured within the BIOS to continue reinstalling the OS?
A. BIOS password
B. Flash BIOS for firmware upgrade
C. Boot sequence
D. Clock speeds
Definition
Boot sequence

Explanation: To boot the OS from the CD ROM, you need to change the boot sequence to boot
from CD ROM first. Normally, the boot sequence is to boot from hard disk and if it is unable to find
boot files there, it will look for it in a CD ROM. After that, it will look into other places like a floppy
disk drive and PXE boot.
Term
A user is requesting assistance in building a custom made PC for home theater use to connect to their existing large LCD screen. Which of the following components should MOST likely be recommended? (Select TWO).
A. Large IDE hard drive
B. HDMI output
C. Dual monitors
D. RAID array
E. TV tuner
Definition
HDMI output
&
TV tuner

Explanation: A Home theater PC is also a TV. So you need to have a TV tuner card that will show
cable on the home theater PC. You would also need an HDMI output to connect the PC to a large
LCD screen for optimal viewing.
Term
Which of the following devices might need drivers installed so that it can be recognized by the operating system and function properly?
A. Speakers
B. Monitors
C. Scanners
D. Projectors
Definition
scanners

Explanation: Scanner is a peripheral device that needs drivers to function properly. A scanner will
not be able to show the scanned page on the computer until it has the necessary files to transfer
the data to a PC.
Term
Which of the following would provide continuous power to various devices connected to it during a power surge or outage?
A. Line conditioner
B. Power strip
C. Battery backup
D. Surge suppressor
Definition
Battery backup
Term
Which of the following memory features allows for the protection against random inconsistencies in the transfer of the data?
A. Low latency
B. Dual channel
C. ECC
D. Single channel
Definition
ecc
Term
Primary system functions like basic boot priorities, voltage parameters for the processor, and SATA options are configured in which of the following areas of a PC system?
A. MBR
B. CMOS
C. VRAM
D. BIOS
Definition
bios
Term
Which of the following storage media would be used to build a RAID 5 array?
A. Dual layer DVDs
B. SATA HDDs
C. Flash drives
D. Blu-ray discs
Definition
SATA HDDs
Term
Which of the following video cable types would be MOST likely to experience gradual, degraded
signal quality over a long distance?
A. HDMI
B. DisplayPort
C. VGA
D. DVI
Definition
vga
Term
A DVI-D cable is generally used for which of the following computer functions?
A. Delivering audio only
B. Delivering audio & video
C. Delivering video only
D. Delivering an analog signal
Definition
Delivering video only
Term
After installing a new serial port card in a computer, the communication parameters need to be configured. Which of the following is the MOST common communication configuration for a serial
port?
A. Eight data bits, even parity, two stop bits
B. Seven data bits, no parity, one stop bit
C. Eight data bits, no parity, one stop bit
D. Seven data bits, even parity, one stop bit
Definition
Eight data bits, no parity, one stop bit
Term
A technician has installed a digital display. Which of the following is TRUE about the native resolution of a digital display?
A. It has the slowest refresh rate.
B. It causes the display to use pixel interpolation.
C. It is the lowest resolution.
D. It provides the best quality display.
Definition
It provides the best quality display.

Explanation:
A digital display is obviously better than an analog one. Compared to an CRT monitor, the display
of an LCD and LED is lot better – crisp and clear.
Term
Which of the following features can be configured with keyboards to assist users with disabilities?
A. Pointer trails
B. Magnifier
C. Sticky keys
D. Character map
Definition
Sticky keys
Term
Which of the following expansion slots can ONLY be found on a desktop computer?
A. PCI express
B. Express Card 34
C. Express Card 54
D. PCMCIA
Definition
PCI express

Explanation:
PCI Express slot is solely a desktop computer feature. The slot is on the motherboard that can be
accessed easily. A laptop on the other hand has a compact casing so it is not possible to have a
PCI express slot to insert a PCI card in it.
Term
Which of the following features makes logical processor cores appear as physical cores to the operating system?
A. XD-bit
B. Hyperthreading
C. MMU virtualization
D. 64-bit architecture
Definition
Hyperthreading
Term
Which of the following is typically installed by connecting multiple DVI and USB cables to it?
A. Touch screen
B. LCD panel
C. Webcam
D. KVM
Definition
KVM
Term
Which of the following devices converts digital signals to analog ones?
A. Modem
B. Switch
C. Hub
D. Router
Definition
Modem
Term
ECC memory is primarily used in which of the following computers?
A. Tablet
B. Desktop
C. Server
D. Laptop
Definition
Server
Term
A PC technician must upgrade memory from 2 GB to 4 GB in twenty Windows 7 notebook computers. Some of the laptops have DDR2 memory, and some have DDR3. The memory purchased for the upgrade is DDR3. Which of the following is the MOST likely outcome of this upgrade?
A. The DDR2 notebooks will work with DDR3 provided the DDR2 is installed in the first DIMM positions.
B. The DDR3 notebooks are the only ones that will accept the new memory.
C. The DDR2 memory will fit into the DIMM positions and work.
D. The DDR3 memory will not work correctly unless the CAS (CL) values are the same.
Definition
The DDR3 notebooks are the only ones that will accept the new memory.

Explanation:
A DDR3 memory can only work with other DDR3 chips. It cannot work with DDR2. Therefore, the
DDR3 memory purchased can only be used to upgrade notebook computers that have DDR3
memory installed.
Term
Which of the following are components of an “active” CPU cooling solution?
A. A heatsink and thermal compound.
B. A heatsink, radiator, and thermal compound.
C. A heatsink, attached fan, and thermal compound.
D. A heatsink, case fan, and thermal compound.
Definition
A heatsink, attached fan, and thermal compound.
Term
Which of the following describes the port type pictured in the image?

[image]

A. VGA
B. Serial
C. Parallel
D. DVI
Definition
vga
Term
Which of the following motherboards would fit in an ATX case?
A. BTX
B. ITX
C. Ultra ATX
D. Micro ATX
Definition
Micro ATX
Term
A technician is asked to recommend hardware for a new computer for a graphic artist company that regularly uses 3-D animation software. Which of the following components should be chosen to BEST meet the customer’s needs?
A. Specialized video card
B. Multi-core processor
C. TV tuner/recorder
D. Tape backup drive
Definition
Specialized video card

Explanation:
A high end special video card is needed to render 3D animation. Without a good video card, a
graphic artist cannot work properly on a computer creating 3D animation
Term
A technician is helping to purchase a new server to be used to roll out virtualized workstations. Which of the following components should be chosen to BEST meet the customer’s needs?
(Select TWO).
A. Specialized video card
B. Maximum memory
C. Maximum-core processor
D. Dual monitors
E. Surround sound audio
Definition
Maximum memory
&
Maximum-core processor

Explanation:
Reference. http://searchservervirtualization.techtarget.com/tip/Selecting-CPU-processors-andmemory-
for-virtualized-environments
Term
A computer turns on and a “Date and Time Not Set” message appears on the screen after the manufacturer logo. Which of the following is the MOST possible cause?
A. The computer was not shut down properly.
B. The CMOS battery needs to be replaced.
C. The OS has stopped synching with the NTP server.
D. The system BIOS is corrupted.
Definition
The CMOS battery needs to be replaced.
Term
Which of the following is the FIRST component to transfer heat away from a processor?
A. Thermal paste
B. Case fan
C. Liquid cooling
D. Heatsink
Definition
Thermal paste
Term
Which of the following connector types is used on a CAT5 cable?
A. RJ-45
B. DB-9
C. RJ-11
D. RS-232
Definition
RJ-45
Term
Which of the following cables is fire retardant?
A. UTP
B. PVC
C. STP
D. Plenum
Definition
Plenum
Term
Which of the following PC expansion cards needs to be installed to record from a game console?
A. Video capture
B. High-end graphics
C. Network
D. RAID controller
Definition
Video capture
Term
Which of the following provides the BEST solution for customers needing quiet cooling options?
A. Side panel slots
B. Liquid based
C. Additional fans
D. Thermal paste
Definition
Liquid based
Term
Which of the following RAID levels extends the size of a volume without providing reliability or mirroring?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Definition
RAID 0
Term
Which of the following media types is BEST for backups of very large storage systems?
A. Blu-Ray
B. CD-ROM
C. DVD
D. Tape
Definition
Tape
Term
Which of the following RAID levels extends the size of a volume without providing reliability or mirroring?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Definition
RAID 0
Term
Which of the following media types is BEST for backups of very large storage systems?
A. Blu-Ray
B. CD-ROM
C. DVD
D. Tape
Definition
Tape
Term
Which of the following is an example of a MAC address?
A. 192.17.2.1
B. http://www.comptia.org
C. 00-00-00-1B-02-55
D. 4309:FD21:ACB3:0012
Definition
00-00-00-1B-02-55
Term
A customer would like assistance with choosing the appropriate PCs for opening an Internet café. The customer explains to the technician that the PCs would only be used to search the Internet. Which of the following would the technician suggest?
A. Thick client
B. Gaming PC
C. Media PC
D. Thin client
Definition
Thin client
Term
A technician is looking to install a 3.5 inch desktop hard drive into an external enclosure. Which of the following input interfaces would provide the MOST throughput for the drive?
A. USB 2.0
B. IEEE 1394
C. Bi-Directional Parallel
D. eSATA
Definition
eSATA
Term
A consultant has been asked to install the brightest possible projector into an office conference room that has a lot of natural sunlight. Which of the following specifications would BEST meet the client’s needs?
A. Highest possible resolution
B. High lumens
C. High contrast
D. HDMI 1.4 compatibility
Definition
High lumens
Term
In addition to power and DVI, which of the following additional connections is needed to setup a fully functional touch screen LCD monitor?
A. USB
B. SCSI
C. Ethernet
D. Parallel
Definition
USB

Explanation:
A USB is needed to set up a touch screen LCD monitor
Term
Which of the following resolution modes, by design, provides the BEST possible visual quality on a flat screen LCD monitor?
A. SVGA
B. Digital
C. XGA
D. Native
Definition
Native
Term
A technician needs to install an appropriate PSU into a new machine. The technician needs available power for a floppy drive, two older IDE hard disks, a single SATA hard disk, and an IDE optical drive. How many unique power connectors will the PSU need to accommodate the listed devices?
A. 2
B. 3
C. 4
D. 5
Definition
3

Explanation:
Three power connectors are enough to power a floppy drive, old IDE hard disk a single SATA disk
and an optical drive. This is possible because a single connector has multiple connectors that can
be plugged into these devices.
Term
A technician has just installed two memory modules on a motherboard that supports DDR3 RAM with the bus speed up to 1600 MHz. The specifications of memory are DDR3 1066 MHz for one
module and DDR3 1333 MHz for another. On which of the following bus speeds will the system function?
A. 800 MHz
B. 1000 MHz
C. 1066 MHz
D. 1600 MHz
Definition
1066 MHz
Term
When configuring a new hard drive for use in a hot swappable environment, which of the following connection types should be used?
A. PATA
B. eSATA
C. IDE
D. SATA
Definition
eSATA

Explanation:
eSATA, the e is for external - meaning that the cabling used is meant for being outside of the
computer chassis.
Many external hard drive-casing kits will feature USB 2.0 connections along with eSATA
connection.
The hot-swappable feature is only available if the motherboard supports the eSata hot-swapable
functionality. Current motherboards do as do newer models. However, drives with older SATA
connections will not support plug and play, instead you'll need to shutdown the PC and swap the
drive and power the PC back up.
Another option if you'd still like to have the eSata functionality is to purchase a eSata controller
card.
Term
Which of the following should be recommended for cooling a high-end gaming PC? (Select TWO).
A. Power saving NIC
B. Passive cooling
C. Additional case fans
D. Liquid cooling system
E. Lower wattage power supply
Definition
Additional case fans
&
Liquid cooling system
Term
Thermal paste is used between the CPU and heatsink to:
A. make the heatsink easier to remove when replacing the CPU.
B. aid in the transfer of energy from the CPU to the heatsink.
C. act as a fire retardant should the CPU overheat.
D. keep the heatsink in place on the CPU.
Definition
aid in the transfer of energy from the CPU to the heatsink.

Explanation:
Reference. http://whatis.techtarget.com/definition/thermal-grease-thermal-paste-or-thermalcompound
Term
Which of the following memory types comes in the SIMM variety?
A. SDRAM
B. DDR3
C. DDR2
D. RDRAM
Definition
SDRAM

Explanation:
Reference.
http://www.proprofs.com/mwiki/index.php/Understanding_RAM_Types:_DRAM_SDRAM_DIMM_S
IMM_And_More
Term
Which of the following would benefit MOST from the use of dual monitors?
A. Gaming PC
B. Home theater PC
C. A/V editing station
D. Thin client
Definition
A/V editing station
Term
Which of the following cable types carries an analog video signal across three separate physical channels?
A. Component
B. RCA
C. DVI-analog
D. VGA
Definition
Component

Explanation:
Video connections use many of the same connectors as analog and digital audio. Pro video
applications generally use XLR or BNC cables, whereas consumer video equipment often uses
RCA phono plugs. Phono plug connections can be either composite or component video.
Composite video carries the video signal on one cable, whereas component video provides the
complete signal on three separate cables, one for each of three color channels. Specialized video
connectors include S-Video (also called Y/C) connections, which are transmitted on 4-pin mini-DIN
connectors to provide greater color depth than composite video. There are also unique connectors
for new high-definition digital video formats like HDI and DVI.
Term
Before installing a new expansion card, which of the following should a technician consider?
(Select TWO).
A. CPU type
B. Free hard drive space
C. Power supply wattage
D. Amount of RAM
E. Bus type
Definition
Power supply wattage
&
Bus type

Explanation:
First you need to check if the power supply has enough wattage to power the new expansion card. Then check the bus type to see if it can support the new expansion card.
Term
A user wants to purchase a new computer to use word processing software only. Which of the following computer types should be recommended?
A. Thin client
B. CAD workstation
C. Home server
D. Gaming PC
Definition
Thin client
Term
A user needs a new gaming computer which can be both fast and quiet. Which of the following should MOST likely be installed to meet the user’s requirements?
A. Liquid-based cooling system
B. Passive cooling system
C. Thermal paste
D. Low RPM fans
Definition
Liquid-based cooling system
Term
Which of the following computer components are located on the Northbridge? (Select TWO).
A. Hard drive
B. CPU
C. Fan
D. RAM
E. Audio
Definition
CPU
&
RAM
Term
Which of the following can be used to change fan speeds?
A. Device manager
B. BIOS
C. Power options
D. Action center
Definition
BIOS
Term
A client wants to take their old VCR tapes and put them on a DVD. Which of the following expansion cards would need to be installed in a computer to perform this task?
A. TV tuner
B. Video graphics
C. Sound
D. Video capture
Definition
Video capture
Term
Which of the following socket types is for an Intel CPU?
A. F
B. 940
C. AM3
D. 1156
Definition
1156
Term
Which of the following socket types is for an AMD CPU?
A. 940
B. 775
C. 1155
D. 1366
Definition
940
Term
Which of the following cable types is MOST often found in Plain Old Telephone Service (POTS)?
A. RG-6
B. CAT3
C. RG-59
D. Multi-mode
Definition
cat3
Term
Besides the CPU, which of the following components might have their own heatsink?
A. Audio card
B. RAID controller
C. Graphics card
D. Hard drive
Definition
graphics card
Term
A CAD/CAM user requires faster onscreen refresh rates. Which of the following slots allows for faster graphic performance?
A. AGP
B. AGP x8
C. PCIe
D. PCI
Definition
pcie

Explanaton:
PCIe has faster refresh rates. It’s up to 5.8 MP grayscale at full refresh rate.
Term
Which of the following is MOST likely to contain hazardous voltages?
A. CD-ROM drive
B. External USB drive
C. Inkjet printer
D. CRT display
Definition
crt display
Term
Which of the following RAM modules has a PC rating of 10600?
A. DDR
B. SDRAM
C. DDR3
D. DDR2
Definition
ddr3
Term
Which of the following types of RAM is typically used to improve reliability?
A. Double sided
B. ECC
C. SODIMM
D. RDRAM
Definition
ecc
Term
Which of the following uses Intel’s core i CPUs? (Select TWO).
A. F
B. 1366
C. 775
D. 1155
E. AM3
Definition
1366
&
1155
Term
Which of the following hard drives has the BEST shock resistance?
A. IDE
B. NAS
C. SATA
D. SSD
Definition
ssd
Term
Which of the following connectors is found on every desktop power supply?
A. Berg
B. SATA
C. PCIe
D. Molex
Definition
molex
Term
Which of the following components would MOST likely be utilized in a virtualization server? (Select
TWO).
A. Maximum memory
B. High-end sound card
C. High-end video card
D. Dual-rail 1000w PSU
E. Quad core CPU
Definition
maximum memory
&
quad core cpu
Term
Which of the following expansion cards would provide support for additional internal storage?
A. Video capture
B. Modem
C. USB port
D. RAID controller
Definition
raid controller
Term
A technician is trying to connect the high-end 5.1 surround sound audio system to their Home Theater PC. Front and rear channels produce the sound but the subwoofer and the front speaker
seem to be muted. Which of the following would the technician MOST likely check to resolve the issue?
A. The power cable of the 5.1 surround sound audio system.
B. The subwoofer and the front channel speaker drivers are installed properly.
C. The subwoofer and the front channel speakers are not defective.
D. The subwoofer and the front channel speaker’s RCA cable connection to the computer’s audio
card.
Definition
The subwoofer and the front channel speaker’s RCA cable connection to the computer’s audio
card.

Explanation:
The first thing is to check the subwoofer and front channel speaker’s RCA cable connection to the
audio card. The cable must be inserted in a wrong port.
Term
Which of the following panel types consumes the MOST power?
A. Plasma
B. LCD
C. LED with no backlight
D. LED with backlight
Definition
plasma

Explanation:
A Light emulsification diode with a backlight consumes more power than an LCD or plasma. First
the LED needs power. The backlights are another component that requires power. Although the
power an LED consumes is far less than what CRT monitors consumed.
Term
Which of the following media has a capacity of 8.6 GB?
A. CD
B. DL DVD
C. DL Blu-ray
D. DVD
Definition
dl-dvd

Explanation:
A version of DVD called DL DVD has more capacity than any other DVD variety. At 8.6 GB it can
hold a lot more data than its predecessors. DL means dual layer. You can write to the either side
of the disk. The normal DVD has only single layer to write to whereas DL DVD has both side – up
and down to write data. Therefore, the capacity is doubled.
Term
Which of the following devices is MOST likely to outperform a 15,000 rpm SAS hard drive in read speed?
A. Compact flash
B. SSD
C. Tape
D. SD
Definition
ssd
Term
A technician needs to access the system BIOS at boot time on a PC. Which of the following are possible BIOS access keys? (Select TWO).
A. F2
B. F12
C. F8
D. Delete
E. Function – F4
F. Control – Home
Definition
f2
&
delete

Explanation:
Depending on the system, F2 or delete key can be used to access BIOS during the boot process
on a PC. F2 is a common key and is used in majority of PCs with Windows installed.
Term
A customer reports that their 4-year-old PC takes a long time to boot. The technician investigates and finds the BIOS is rediscovering the hardware environment at every boot. Which of the
following will MOST likely fix this problem?
A. Change out the CMOS battery on the motherboard.
B. At the OS level, launch “Device Manager” and re-scan the hardware.
C. Hit “F9” while the computer is booting, but before the OS starts to load.
D. Reset the BIOS using the CMOS reset jumper.
Definition
Change out the CMOS battery on the motherboard

Explanation:
When CMOS battery loses its juice, the BIOS will act strangely everytime you boot the PC.
Change the CMOS battery regularly to keep the BIOS on the motherboard performing optimally.
Term
A technician installs a biometric device using the manufacturer supplied driver. After confirming the device functions properly, the technician performs Windows and antivirus updates. Which of the following would BEST explain why the biometric device no longer functions?
A. The recently updated antivirus scanning software is interfering with the proper operations of the
biometric device.
B. A virus that specifically targets retinal scanning software infected the PC because the user was
late applying new definitions.
C. The recently installed Windows updates overwrote the manufacturer’s supplied biometric
device driver.
D. The biometric device needs to be recalibrated due to environmental conditions involved with the nstallation.
Definition
The recently installed Windows updates overwrote the manufacturer’s supplied biometric device driver.

Explanation:
Microsoft updates Windows oftenly. The update contains drivers as well. The possible reason of
the problem is that Windows update manufacturer’s device driver during the update process.
Check the driver to confirm the issue. You can always install the original driver for the biometric
device if this problem occurs
Term
Which of the following describes the MAIN difference between a plenum rated cable versus a non-plenum rated cable?
A. A reduced production of hazardous fumes when subjected to fire
B. The ability to be bent into tighter turning radiuses within conduit
C. A reduced noise level when bundled in groups of 20 or more
D. The ability to transmit data with fewer cross-talk interruptions
Definition
A reduced production of hazardous fumes when subjected to fire

Explanation:
Plenum cable is sheathed with fire retarded substance. Therefore, the production of hazardous
fumes will be lower in plenum cable than in other cables not coated with fire retardant material
Term
Which of the following video types has a DB-15 connector?
A. S-video
B. DVI-A
C. DVI-D
D. VGA
Definition
vga
Term
Which of the following connectors would terminate a POTS connection?
A. BNC
B. F
C. RJ-45
D. RJ-11
Definition
rj-11
Term
Which of the following features of a CPU socket is designed to make installation of a CPU easier?
A. Plug and Play
B. Lower latency
C. Zero insertion force
D. Heatsinks
Definition
zero insertion force
Term
Which of the following connection types is MOST likely to be used to connect an internal hard drive to a computer?
A. IDE
B. DVI
C. Parallel
D. eSATA
Definition
ide
Term
Which of the following voltages is MOST likely to be supplied from a PC power supply unit?
(Select TWO).
A. 1V
B. 1.7V
C. 3.3V
D. 5V
E. 9V
Definition
3.3v
&
5v

Explanation:
3.3 volts and 5V are the common voltage range that a PC power supply unit uses to power
computer components
Term
A corporate technician has been tasked with providing a thin client PC for a new employee. Which of the following configurations would be the MOST appropriate?
A. A PC with the maximum amount of supported RAM
B. A PC equipped with high end audio and video cards
C. A PC that meets the minimum requirements for running an OS
D. A PC with the most powerful processor
Definition
A PC that meets the minimum requirements for running an OS

Explanation:
A thin client is a bare minimum box of components that is used for simple tasks. A PC with minimum requirements to run an OS can act as a thin client.
Term
Which of the following settings is controlled by jumpers?
A. Chassis detection threshold
B. Fan speed
C. USB voltage
D. Drive hierarchy
Definition
Drive hierarchy
Term
Which of the following is a benefit of using ECC memory?
A. Corrects memory errors
B. Allows 64-bit operating systems
C. Prevents disk errors
D. Uses lower voltage
Definition
Corrects memory errors
Term
Which of the following connection types has the LONGEST transmission limitation in terms of distance?
A. USB 3.0
B. CAT6
C. Fiber
D. CAT5
Definition
fiber
Term
For best performance, a high-end graphics card should be installed in which of the following slots?
A. PCIe x16
B. AGP 4x
C. PCI x2
D. PCI
Definition
PCIe x16
Term
A motherboard contains four memory slots. Two of the slots are colored blue and two of the slots are colored black. Which of the following would be the correct way to populate memory in the slots for best performance?
A. Slower memory in both blue slots and faster memory in both black slots
B. Memory that matches in speed and size in either both blue slots and both black slots
C. Faster memory in both blue slots and slower memory in both black slots
D. Place memory in either both black slots or both blue slots but not both at the same time
Definition
Memory that matches in speed and size in either both blue slots and both black slots

Explanation:
Blue slots are for fast memory and black ones are for slower memory
Term
Which of the following RAM types are compatible with PC2700 and maintain the same performance?
A. PC 2400
B. PC 3200
C. PC2 4200
D. PC2 5300
Definition
PC 3200
Term
Which of the following connection types is MOST commonly used to connect external hard drives to a PC? (Select TWO).
A. SATA
B. PATA
C. IDE
D. eSATA
E. USB
Definition
eSATA
&
usb

Explanation:
eSATA connector and an USB is used to connect external hard drives to a PC because both
connectors have high data transfer rate in an external domain
Term
Which of the following BEST represents a hardware requirement for building a PC that will specialize in gaming? (Select TWO).
A. Large hard drive space
B. Specialized cooling
C. HDMI output
D. TV tuner
E. High-end graphics card
Definition
Specialized cooling
&
High-end graphics card

Explanation:
Gaming is about graphics and the processing of graphics in the back end. A gaming PC needs
high end graphics card for smooth function and liquid cooling to cool down the components that go
hot when working continuously
Term
Which of the following BEST represents a hardware requirement for building a PC that will specialize in being a Home Server? (Select TWO).
A. Virtualization support
B. Touch screen interface
C. Gigabit Ethernet
D. RAID array
E. Dual monitors
Definition
Gigabit Ethernet
&
RAID array
Term
In reference to express card types (e.g. Express Card 34 and Express Card 54), which of the following BEST describes what the numbers indicate?
A. Size of the memory allocation
B. Size of the expansion slot
C. The IEEE specification that it originated from
D. Number of available communication channels
Definition
Size of the expansion slot
Term
Which of the following should a technician do FIRST in the BIOS to set up drive encryption?
A. Enable eSATA support
B. Run built-in diagnostics
C. Enable TPM
D. Enable virtualization support
Definition
Enable TPM
Term
Which of the following are PCIe slot types? (Select TWO).
A. 2x
B. 3x
C. 4x
D. 8x
E. 16x
Definition
4x
&
16x
Term
Which of the following cables is normally associated with a DB-15 connector?
A. STP
B. VGA
C. DVI
D. RCA
Definition
vga
Term
Which of the following display types would provide the HIGHEST picture quality for a large-screen display?
A. LCD
B. OLED
C. Plasma
D. CRT
Definition
plasma
Term
In addition to power and DVI, which of the following additional connections is needed to setup a fully functional touch screen LCD monitor?
A. USB
B. SCSI
C. Ethernet
D. Parallel
Definition
usb
Term
For a home theater PC, which of the following parts would be considered the MOST useful for its purpose?
A. RAID card with 4 SATA channels
B. Video card with dual HDMI outputs
C. Video card with dual VGA outputs
D. AC ’97 onboard integrated 2 channel sound
Definition
Video card with dual HDMI outputs
Term
A technician is tasked with connecting several servers through a new PoE KVM device. Which of the following cable types is required to operate the KVM?
A. A CAT5e cable for each device, long enough to allow it to connect to the KVM.
B. Several extra PS2 or USB cables, as many more are needed to connect to the KVM.
C. Female to Male PS2 adapters or cables, to allow for connecting straight to the KVM.
D. Male to Female PS2 adapters or cables, to allow for connecting straight to the KVM
Definition
A CAT5e cable for each device, long enough to allow it to connect to the KVM.
Term
When building a custom PC, which of the following PC roles is MOST likely to require a high-end graphics card? (Select TWO).
A. CAD Workstation
B. Home Theatre PC
C. Thin Client
D. Gaming PC
E. Virtualization Workstation
Definition
cad workstation
&
gaming pc
Term
Which of the following types of expansion slots are MOST likely used for modem, network, and audio adapters?
A. AGP8x
B. MiniPCI
C. VESA
D. AGP2x
Definition
minipci
Term
Which of the following supports both digital and analog signals?
A. DVI
B. HDMI
C. VGA
D. DisplayPort
Definition
dvi
Term
Which of the following socket types would be found on an Intel Desktop?
A. 754
B. 775
C. 940
D. FM1
Definition
775
Term
Modern ATX v2.3 power supplies employ motherboard power connectors with how many pins?
A. 16
B. 20
C. 24
D. 28
Definition
24
Term
Joe, a client, wants to purchase a new hard drive to replace the boot drive in his workstation. Joe wants the fastest performance for the new boot drive. Which of the following drive types should be selected?
A. SCSI Drive
B. 7200 RPM SATA
C. 10K RPM SATA
D. Solid State Drive
Definition
Solid State Drive
Term
A technician has an A/V cable with red, white, and yellow connectors. Which of the following is the
MOST likely use for the cable?
A. Component video
B. Composite video
C. RCA video
D. S-video
Definition
RCA video
Term
A technician is tasked with replacing a failed memory module with 204 pins. Which of the following modules will the technician order?
A. DDR
B. DDR2
C. DDR3
D. SDRAM
E. SODIMM
Definition
sodimm
Term
BIOS upgrades are generally flashed directly onto which chip that sits on the motherboard of a PC?
A. Northbridge controller
B. VRAM
C. EEPROM
D. CMOS Battery
Definition
eeprom
Term
Which of the following transmits a digital signal?
A. VGA
B. XGA
C. Component video
D. DisplayPort
Definition
displayport
Term
Which of the following MUST be considered when installing a SATA drive in an older model PC?
(Select TWO).
A. The power existing connectors may not support the SATA drive.
B. The PC will require additional RAM to support SATA functionality.
C. The PC will require an adaptor card to support SATA.
D. The SATA drive operates at higher temperatures than other drives; an additional fan must be
installed.
E. The PC must have an OS that supports SATA drives
Definition
The power existing connectors may not support the SATA drive.
&
The PC will require an adaptor card to support SATA.
Term
A user wants to convert their current computer into an audio/video editing workstation by upgrading components. They want to start by upgrading the hard drive. Which of the following
hard drives should be chosen to maximize read/write speed?
A. Zip drive
B. 15,000 rpm SATA
C. 7,200 rpm IDE
D. USB flash
Definition
15,000 rpm SATA
Term
A user has forgotten their BIOS password on their computer. Which of the following would a technician use to allow the user access to their PC?
A. Remove the BIOS chip on the PC
B. Re-flash the BIOS
C. Run password cracking software on the user’s PC
D. Set the password clear jumper on the motherboard
Definition
Set the password clear jumper on the motherboard
Term
Which of the following is the form factor of a standard RS-232 connector?
A. DVI-D
B. DB-15
C. DIN-6
D. DB-9
Definition
DB-9
Term
A technician is going to install 6 SATA drives into a PC; however, the PC only has four SATA ports on the motherboard. Which of the following is the QUICKEST course of action to install all six drives?
A. Use an IDE to SATA adapter on the remaining two drives
B. Install a new motherboard with six SATA ports
C. Install a SATA expansion Card
D. Run the drives in RAID to work around the port shortage
Definition
Install a SATA expansion Card
Term
Which of the following connector types is used for the transmission of an analog signal?
A. DVI
B. HDMI
C. DB-15
D. RJ-45
Definition
db-15
Term
Which of the following types of connectors is used for standard analog display purposes only?
A. DisplayPort
B. HDMI
C. S-video
D. DVI
Definition
S-video
Term
Which of the following RAID configurations has a single point of failure?
A. 0
B. 1
C. 5
D. 10
Definition
0
Term
During a POST, which of the following is being checked? (Select TWO).
A. A count of available RAM
B. The presence of a functioning CPU
C. The presence of unknown peripherals
D. Integrity of system files
E. Network connectivity
Definition
A count of available RAM
&
The presence of a functioning CPU
Term
A technician is tasked with adding a Barcode Scanner to a user PC. Which of the following would MOST likely be used to make the connection to the PC? (Select TWO).
A. RJ-45
B. Serial port
C. USB
D. DB-15
E. Infrared
Definition
Serial port
&
USB
Term
A technician is building a gaming computer for a client. The computer will have a 6-core processor, 16GB memory, and a high-end graphics card that takes up 2 slots on the motherboard. Which of the following power supply wattages would be BEST to install for this system?
A. 200W
B. 300W
C. 400W
D. 500W
Definition
500W
Term
New cabling has to be installed in a hospital with a very strict fire code. Which of the following materials would MOST likely be related to this requirement?
A. Fiber Optic
B. PVC
C. Shielded Twisted Pair
D. Plenum
Definition
Plenum

Explanation:
Plenum is a fire retardant cable with protective sheath. Therefore it is the best choice to use in a facility that uses strict fire code
Term
An ISP has provided a DSL Internet connection with a static IP address. A technician is setting up a small office home office (SOHO) wireless router and needs to provide Internet access to five PCs on the network. Which of the following should be enabled?
A. NAT
B. WPS
C. MAC filtering
D. Port forwarding
Definition
nat
Term
A single office with five computers and a server is an example of which of the following?
A. PAN
B. WAN
C. SAN
D. LAN
Definition
lan
Term
Which of the following offers the HIGHEST wireless security?
A. WEP
B. WPA2
C. WPA
D. HTTPS
Definition
wpa2
Term
Which of the following 802.11 standards can operate at both 2.4 GHz and 5.0 GHz?
A. A
B. B
C. G
D. N
Definition
n
Term
255.255.0.0 is the standard subnet mask for which of the following IP classes?
A. Class A
B. Class B
C. Class C
D. Class D
Definition
class b

Explanation:
255.255.0.0 is a class B subnet mask
Term
Which of the following features would hide internal IP addresses from the Internet?
A. Network Address Translation
B. Port forwarding
C. Quality of Service
D. SSID broadcast
Definition
Network Address Translation
Term
Which of the following is an example of a Class A IP address?
A. 10.4.0.1
B. 169.254.0.1
C. 192.168.17.3
D. 254.200.53.5
Definition
10.4.0.1
Term
Joe, a customer, states that since the new firewall has been installed, he has not been able to send email. Which of the following ports on the firewall should be checked?
A. 21
B. 25
C. 110
D. 443
Definition
25
Term
Which of the following channels, when used in close proximity to one another, provide the BEST protection against crosstalk?
A. 1 and 11
B. 2 and 10
C. 6 and 1
D. 6 and 11
Definition
1 and 11

Explanation:
Reference. http://www.dci.ca/?Section=Products&SubSection=WiFi-FAQ
Term
Which of the following network devices uses NAT to convert private IP addresses into public IP addresses?
A. NAS
B. Firewall
C. Hub
D. Bridge
Definition
Firewall
Term
Which of the following is the strongest wireless encryption method?
A. WPA2 AES
B. WEP
C. WPA2 TKIP
D. WPA
Definition
WPA2 AES
Term
Which of the following network devices would a client use to store data?
A. Access point
B. Bridge
C. Firewall
D. NAS
Definition
nas
Term
Which of the following is a private class B IP address?
A. 10.0.15.1
B. 172.16.0.1
C. 172.33.1.1
D. 192.168.1.1
Definition
172.16.0.1
Term
Which of the following is the subnet mask for a Class C IP address?
A. 10.0.0.1
B. 192.168.1.1
C. 255.255.0.0
D. 255.255.255.0
Definition
255.255.255.0
Term
Which of the following is the number of bits that comprises an IPv6 address?
A. 32
B. 64
C. 128
D. 256
Definition
128
Term
Which of the following cables uses both the T568A and T568B standards?
A. Ethernet
B. Fiber
C. Coaxial
D. HDMI
Definition
ethernet
Term
Joe, a user, cannot browse on the intranet to a particular web server by using the servername given to him by the administrator. Joe asks a coworker for the IP address of the same server, and is then able to access the webpage using the IP address. Which of the following is the MOST likely cause of the issue?
A. DNS is not configured correctly.
B. HTTP is not working on the server.
C. HTTP is not working on the client.
D. The network router is down
Definition
DNS is not configured correctly.

Explanation:
Domain Name System or DNS is use to translate a name into IP address. If the DNS server is not
configured correctly, it will not be able to provide translation.
ReferencE. http://www.howstuffworks.com/dns.htm
Term
Joe, a user, wants to secure his home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting
access?
A. Turn off DHCP
B. Use MAC filtering
C. Disable DMZ
D. Turn off SSID broadcasting
Definition
Use MAC filtering
Term
Which of the following refers to a process of modifying an IP address to allow the device to
become hidden and only accessible on a private network?
A. WPS
B. MAC filtering
C. DHCP
D. NAT
Definition
nat
Term
Which of the following Internet connection types would have the MOST available bandwidth and highest transmission speed?
A. DSL
B. Dial-up
C. Cable
D. Satellite
Definition
cable
Term
technician is called to replace a network jack that has been damaged. Which of the following tools will the technician need to complete this task?
A. Toner probe
B. Multimeter
C. Loopback plug
D. Crimper
Definition
Crimper
Term
A small business has a Terminal Services server that off-site employee’s access. The server is at
an address of 192.168.20.10 and the local router is at 192.168.20.1. Which of the following would be the correct entries to enter into the router’s port forwarding to ensure that Terminal Services traffic is getting routed efficiently?
A. Port 3389, Address 192.168.20.1
B. Port 443, Address 192.168.20.1
C. Port 3389, Address 192.168.20.10
D. Port 443, Address 192.168.20.10
Definition
Port 3389, Address 192.168.20.10

Explanation:
For port forwarding you need to specify port 3389 and the address of the server.
Term
When comparing DSL broadband to cable broadband, which of the following is an advantage of DSL broadband?
A. Upgraded copper lines allow maximum speed greater than cable
B. Signal is not shared back to the switch
C. Signal is shared back to the switch
D. Distance is not a factor in signal speed
Definition
Signal is not shared back to the switch

Explanation:
A digital subscribers line is not shared back to the switch unlike Cable broadband network
Term
When computers are connected on a network in a manner where the data flows to a central point and then back out describes which of the following networks?
A. Ring
B. Mesh
C. Star
D. Hybrid
Definition
star

Explanation:
Reference. http://en.wikipedia.org/wiki/Star_network
Term
Which of the following cable types would be the BEST option to transmit video 2000 feet (609.6 meters) without the use of a repeater?
A. RG-59
B. Fiber
C. CAT6
D. RG-6
Definition
fiber
Term
A technician is given a task of terminating a bundle of CAT5 cables that have not been labeled. Which of the following tools will be the BEST to perform this job task?
A. Crimper, multimeter
B. Crimper, cable tester, toner probe
C. Crimper, cable tester
D. Crimper, toner probe, multimeter
Definition
Crimper, cable tester, toner probe

Explanation:
You need a crimper, cable tester and a toner probe to terminate a bundle of CAT5 cables. Crimper
will crimp RJ-45 to a CAT5 cable. You can check the cable with cable tester and a toner probe.
Term
Which of the following wireless technologies is primarily setup for video/audio and the frequency is
5 GHz?
A. Cellular
B. 802.11a
C. 802.11b
D. Satellite
Definition
802.11a
Term
Joe, a home user, reports that on occasion he cannot print from his laptop to his wireless printer.
The problem seems to occur only when Joe is at one end of his home. A technician checks the signal strength of the laptop in that location and finds it to be good. The technician notes that Joe’s router is using the default SSID with no encryption. Which of the following could be the issue?
A. The printer drivers need to be updated on the laptop.
B. The wireless printer does not have wake on LAN set properly.
C. The laptop is picking up another router with default settings.
D. The wireless network needs to have encryption turned on in order to print
Definition
The laptop is picking up another router with default settings.

Explanation:
If you keep the default SSID without encryption, your wifi can get mixed with another WIFI with
default settings. To avoid this problem, create a unique SSID with strong encryption so it doesn’t
get mixed up in the air.
Term
Which of the following would a technician need to setup a cable modem at a customer’s home? (Select TWO).
A. Coaxial
B. CAT5e
C. PVC
D. Plenum
E. Fiber
Definition
coaxial
&
cat5e

Explanation:
You need a coaxial cable that carrier TV and internet signals. Attach it to a cable modem and then
use CAT5e to connect the computer to the modem.
Term
Which of the following IEEE 802.11 standards operates natively in both the 2.4Ghz and 5Ghz spectrum?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11n
Term
Which of the following connectors would MOST likely be used on a POTS line?
A. BNC
B. ST
C. RJ-11
D. RJ-45
Definition
rj-11

Explanation:
RJ-11 is an old cable technology that was used with old telephones at home known as POTs.
http://en.wikipedia.org/wiki/Plain_old_telephone_service
Term
Which of the following IP addresses can be pinged from the Internet?
A. 10.0.0.1
B. 68.14.24.3
C. 172.16.2.1
D. 192.168.1.1
Definition
68.14.24.3

Explanation:
Any IP address that doesn’t start with 192.168 and 10.0.0 can be pinged from internet. These IP
addresses are reserved for private network. 172.16.2.1 is not a valid IP address at all because it
mixed class C and Class A addresses. 68.14.24.3 is a valid Class A IP address.
Term
A technician is tasked with purchasing a wireless router that is backwards compatible with any other wireless device. Which of the following standards should the technician choose?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11n
Term
A technician needs to extend the wireless signal in a building. Which of the following should the technician use?
A. Access Point
B. Switch
C. Hub
D. Router
Definition
Access Point
Term
Which of the following would MOST likely be used for a gigabit connection?
A. RG-6
B. CAT6
C. CAT5
D. CAT3
Definition
CAT6
Term
A new firewall has recently been installed and several users are now unable to access the Internet. Which of the following ports is MOST likely being blocked?
A. 23
B. 25
C. 80
D. 110
Definition
80
Term
A new secure SOHO is being setup using a wireless network. The users do not want any surrounding neighbors to be able to use this new network. Which of the following would MOST likely need to be configured? (Select TWO).
A. Configure WAP to use Channel 7
B. Configure WAP to use Channel 11
C. Enable SSID broadcast
D. Disable SSID broadcast
E. Enable DHCP server on the router
F. Configure wireless encryption
G. Configure WAP to use Channel 1
Definition
Disable SSID broadcast
&
Configure wireless encryption
Term
A computer technician is installing a new wireless router for a small office. The office already has an internal device that assigns addresses to users. Which of the following functions needs to be disabled on the router to prevent conflicts?
A. DMZ capability
B. MAC filtering capability
C. Network Address Translation
D. DHCP server functionality
Definition
DHCP server functionality

Explanation:
DHCP automatically assigns IP address, subnet mask and default gateway to provide access to
workstations. Disable DHCP server before installing a wireless router so that you can configure it
without DHCP assigning IP addresses to other computers.
Term
Which of the following wireless standards only uses TKIP encryption?
A. WPA2
B. AES
C. WPA
D. WEP
Definition
wpa
Term
Which of the following ports MUST be open on a firewall for TELNET to be used?
A. 21
B. 23
C. 53
D. 110
Definition
23
Term
Which of the following can provide several networking transmission methodologies to be utilized in
a single device?
A. Switch
B. Bridge
C. Hub
D. Router
Definition
router
Term
Joe, a user, requests that a new printer be installed for his SOHO environment. Joe wants to be able to print to the device from any location within the SOHO. Which of the following should be used?
A. Infrared (IR)
B. Serial
C. 802.11
D. Bluetooth
Definition
802.11
Term
technician is tasked with setting up a web server for a small business. Where would the technician place the server so that it is accessible from the Internet while keeping the customer’s network separated from it?
A. In the DMZ
B. Behind NAT
C. Outside the DHCP scope
D. Inside the DHCP scope
Definition
in the dmz
Term
How many total IP addresses are represented by the 255.255.255.0 netmask?
A. 128
B. 256
C. 512
D. 1024
Definition
256
Term
A customer requires that both of the default FTP ports be allowed on the firewall. Which of the following should the technician enable to allow this communication? (Select TWO).
A. TCP/20
B. UDP/20
C. TCP/21
D. UDP/21
E. TCP/22
F. UDP/22
Definition
TCP/20
&
TCP/21
Term
Ann, a small business client, requests a secure SOHO wireless network setup. Ann wants to minimize interference as much as possible from the surrounding businesses yet needs the flexibility for her guests to access the network when authorized. Which of the following would be a feasible solution for Ann?
A. SSID broadcast off
B. No wireless password
C. Channel change
D. MAC filtering
Definition
channel change
Term
Which of the following connectors has a distinct round shape to it?
A. RJ-45
B. MiniHDMI
C. RS-232
D. BNC
Definition
bnc
Term
Three locations in the same company are connected with routers to a private T-1 point-to-point line. The sites have their own dedicated private subnets but can route to each other. Which of the following networks is described in this scenario?
A. PAN
B. WAN
C. LAN
D. MAN
Definition
wan
Term
A technician is told that a networked computer will PING the loopback address, but cannot connect to the Internet, nor connect to any file shares. The same computer, when plugged into the network at a different location, works fine. Which of the following tools should the technician use to help determine the cause of the problem?
A. Toner probe
B. Cable tester
C. Multimeter
D. Crimper
Definition
cable tester
Term
Which of the following uses policies to direct network traffic?
A. Router
B. Switch
C. Access Point
D. Bridge
Definition
router
Term
Which of the following uses the RC4 cipher? (Select TWO).
A. WPA-personal TKIP
B. WEP
C. WPA2-enterprise CCMP
D. WPA2-personal CCMP
E. AES
Definition
wpa-personal tkip
&
wep
Term
Which of the following wireless encryption types is vulnerable to weak IVS attacks?
A. WEP
B. WPA
C. WPA2
D. AES
Definition
wep
Term
which of the following internet connection types would typically have the greatest latency?
a. satellite
b. wimax
c. cellular
d. isdn
Definition
satellite
Term
which of the following is a public ip address?
a. 10.0.0.1
b. 62.10.1.1
c. 172.16.0.1
d. 192.168.1.1
Definition
62.10.1.1
Term
which of the following ports must be open to connect to a pc using rdp?
a. 21
b. 80
c. 443
d. 3389
Definition
3389
Term
which of the following features of windows allows a device to have a default ip address if a dhcp server is not available?
a. apipa
b. arp
c. ipv6
d. dns
Definition
apipa
Term
which of the following wireless standards is backwards compatible with 802.11g?
a. 802.11a
b. 802.11b
c. 802.11n
d. 802.11q
Definition
802.11n
Term
which of the following is the best protocol to use for securely transferring large files?
a. telnet
b. ssh
c. sftp
d. ftp
Definition
sftp
Term
which of the following is representative of a class c address type?
a. 10.15.1.4
b. 169.254.125.15
c. 172.20.15.5
d. 192.168.1.15
Definition
192.168.1.15
Term
which of the following is the speed limitation for cat3 wiring?
a. 1 mbps
b. 10 mbps
c. 100 mbps
d. 1000 mbps
Definition
10 mbps
Term
if a tech is trying to remote into a computer through a firewall, which of the following ports, by default, must be forwarded?
a. 21
b. 25
c. 110
d. 3389
Definition
3389
Term
which of the following wireless network standards provides the fastest throughput?
a. a
b. b
c. g
d. n
Definition
n
Term
which of the following connectors would be found on a twisted pair cable?
a. rj-45
b. bnc
c. sc
d. st
Definition
rj-45
Term
which of the following allows for the farthest transmission distance for data?
a. Bluetooth
b. single-mode fibre
c. rg-6 cable
d. cat6 cable
Definition
single-mode fibre
Term
which of the following properties of tcp/ip is used to differentiate the network and the host portions of an ip address?
a. dns address
b. default gateway
c. subnet mask
d. dhcp lease
Definition
subnet mask
Term
a user is trying to setup a small office home office (soho) wireless network and doesn't want any neighbors to be able to discover the network. which of the following parameters would most likely be configured?
a. configure a proxy server address
b. enable wep encryption
c. disable ssid broadcast
d. configure dmz settings
Definition
disable ssid broadcast
Term
which of the following network topologies would most likely be used to provide redundancy at each network device to support data transmissions?
a. mesh
b. ring
c. pbx
d. bus
Definition
mesh
Term
an ip address of 10.10.1.180 would be considered part of which of the following address classes?
a. class a
b. class b
c. class c
d. class d
Definition
class a
Term
which of the following 802.11 wireless standards provides the lowest maximum theoretical throughput?
a. a
b. b
c. g
d. n
Definition
b
Term
basic internet web traffic generally travels on which of the following ports?
a. 25 & 53
b. 53 & 8080
c. 80 & 443
d. 110 & 53
Definition
80 & 443
Term
which of the following describes the use of the dns protocol as it relates to a tcp\ip network?
a. provides remote connectivity to resources on the network
b. provides separate control and data connections between network resources
c. provides mapping of user friendly names to network resources
d. provides automated addressing to resources on the network
Definition
provides mapping of user friendly names to the network resources
Term
which of the following wireless protocols is limited to operating in the 5gzh range only?
a. 802.11a
b. 802.11b
c. 802.11g
d. 802.11n
Definition
802.11a
Term
Which of the following describes the expected properties of an asynchronous digital subscriber
line service?
A. The data upload speed is faster than the data download speed.
B. The data download speed is faster than the data upload speed.
C. The data upload speed is the same as the data download speed.
D. The data throughput speed direction can be selected based on the user’s discretion.
Definition
The data download speed is faster than the data upload speed.
Term
Which of the following devices transmits data to all ports regardless of final destination?
A. Firewall
B. Router
C. Switch
D. Hub
Definition
hub
Term
Which of the following connector types is associated with a fiber connection?
A. RJ-45
B. RJ-11
C. LC
D. HDMI
Definition
lc
Term
Which of the following media types is LEAST likely to be affected by electromagnetic interference?
A. Coaxial
B. Fiber
C. Wireless B
D. HSPA
Definition
fiber
Term
Which of the following BEST describes the function of DHCP?
A. Blocks MAC address with security violations
B. Translates IP addresses to names
C. Encrypts data traffic on a network
D. Assigns IP addresses on a network
Definition
Assigns IP addresses on a network
Term
which of the following network types best represents a network centered around one individual?
a. lan
b. pan
c. cloud
d. man
Definition
pan
Term
When unable to get an IP address from a server, which of the following represents an APIPA address that a PC might receive?
A. 10.0.1.111
B. 65.71.1.111
C. 169.254.1.111
D. 192.168.1.111
Definition
169.254.1.111
Term
Which of the following settings, when enabled, is MOST likely to result in an IP address conflict on
a local network?
A. Custom DNS address
B. QoS enabled
C. UPnP enabled
D. Static IP address
Definition
Static IP address
Term
A user on a wireless network has the IP address 169.254.155.2 but cannot connect to the Internet. Which of the following should the user check on the wireless router?
A. WPA
B. DHCP
C. WINS
D. DNS
Definition
DHCP
Term
Which of the following devices on a home network should be placed in a DMZ?
A. Backup server
B. Gaming server
C. Smartphone
D. Wireless printer
Definition
Gaming server
Term
Which of the following standards would be used on a wireless router to support speeds up to 150
Mbps?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11n
Term
A technician must trace a network cable from a user’s desk to the punch down block in the wiring closet. Which of the following tools would be the BEST choice?
A. Cable tester
B. Multimeter
C. Loopback plug
D. Toner probe
Definition
Toner probe
Term
A DSL modem MOST commonly uses which of the following media?
A. Cable TV coax
B. Fiber optic cable
C. Wireless adapter
D. Household telephone lines
Definition
Household telephone lines
Term
A technician must replace a 10/100 NIC in a Windows XP PC. The failed NIC is no longer available and a substitute 1 GB NIC will be used. Which of the following MUST be performed to accomplish the task?
A. The drivers for the new 1 GB NIC must be installed.
B. The NIC speed cannot exceed 10/100 and the PC must support digitally signed drivers.
C. The PC must be rated to support the 1 GB NIC speed.
D. The network cable must also be upgraded
Definition
The drivers for the new 1 GB NIC must be installed.

Explanation:
Whenever you install a new device, you have to install its drivers so that it can work optimally. For
1GB NIC, install the latest drivers available.
Term
Which of the following should a technician configure to limit access to a small office home office
(SOHO) wireless network by the computer’s NIC hardware identification?
A. Encryption
B. MAC filtering
C. SSID broadcast
D. DHCP
Definition
MAC filtering
Term
Which of the following ports are commonly used to send/receive email? (Select TWO).
A. 25
B. 53
C. 80
D. 110
E. 443
Definition
25
&
110
Term
Which of the following encryption types is the LEAST secure?
A. WPA
B. AES
C. TKIP
D. WEP
Definition
wep
Term
Which of the following connectors is used to connect a DSL modem to a wall outlet?
A. RJ-45
B. LC
C. RJ-11
D. SC
Definition
rj-11
Term
Which of the following network devices would be MOST likely to perform Network Address Translation (NAT)?
A. Router
B. Switch
C. Hub
D. Modem
Definition
router
Term
Which of the following would BEST segment a LAN while providing additional network ports?
A. Access point
B. Modem
C. Switch
D. Hub
Definition
switch
Term
Which of the following provides the LEAST network security?
A. Firewall
B. Router
C. Hub
D. Switch
Definition
hub
Term
which of the following would require the need for a pots line?
A. Modem
B. Router
C. Switch
D. Hub
Definition
modem
Term
A technician needs to configure a wireless small office home office (SOHO) network to provide IP
addresses to devices on the network. Which of the following features should be enabled?
A. MAC filtering
B. DHCP
C. SSID broadcast
D. Port forwarding
Definition
dhcp

Explanation:
Configure DHCP to assign IP addresses to devices on the network automatically. DHCP uses a
range of IP addresses to provide connectivity and access to various devices that connect to a
network
Term
Which of the following types of Ethernet should be used if a technician has no choice but to run
cable along fluorescent lighting arrays in a suspended ceiling?
A. STP
B. RG-6
C. PVC
D. UTP
Definition
stp
Term
Which of the following should a technician configure on a small office home office (SOHO) wireless router so IP addresses are automatically assigned to devices on the wireless network?
A. MAC filtering
B. DHCP
C. NAT
D. DNS
Definition
dhcp
Term
A customer states that since the new firewall has been installed, the customer has not been able
to send email. Which of the following ports on the firewall should be checked?
A. 21
B. 25
C. 110
D. 443
Definition
25
Term
which of the following can be implemented on a wap to ensure that only certain client machines can access?
A. Wire encryption
B. Disabling SSID
C. MAC filtering
D. Port forwarding
Definition
MAC filtering
Term
A technician notices that the PC is not receiving an IP address. Which of the following tools would the technician use to troubleshoot the computer’s NIC?
A. Loopback plugs
B. ESD mat
C. Cable tester
D. Toner probe
Definition
loopback plugs
Term
A client wants to store video and music in one central location and stream it to multiple devices.
Which of the following would BEST fill this need?
A. Home theater
B. Virtualization workstation
C. Home server
D. Gaming
Definition
home server
Term
A technician needs to make several patch cables. Which of the following tools would the technician use to attach the RJ-45 ends to the cables?
A. Loopback plug
B. Punch down
C. Crimpers
D. Cable tester
Definition
crimpers
Term
Which of the following topologies would cause the network to be segmented if any one machine
went offline?
A. Bus
B. Mesh
C. Star
D. Hybrid
Definition
bus
Term
A standard Internet mail account receives incoming messages on which of the following ports?
A. 80
B. 110
C. 143
D. 443
Definition
110
Term
Which of the following encryption methods is considered easily broken and should be avoided
when configuring wireless security?
A. WEP
B. WPA
C. AES
D. TKIP
Definition
wep
Term
Which of the following special function keys might prevent a user from connecting to the Internet?
A. Wireless
B. Screen lock
C. Volume
D. Bluetooth
Definition
wireless
Term
Which of the following has a MAXIMUM transmission speed of 10 Mbps?
A. CAT3
B. CAT5
C. CAT5e
D. CAT6
Definition
cat3
Term
Which of the following 802.11 standards has the MAXIMUM throughput of 11 Mbps?
A. A
B. B
C. G
D. N
Definition
b
Term
Which of the following communication standards requires line-of-site with no obstacles in order to
operate properly?
A. Bluetooth
B. IR
C. RF
D. WiFi
Definition
ir
Term
Which of the following needs to be configured on a wireless router to allow specific client
machines to connect?
A. Port forwarding
B. WPS
C. MAC filtering
D. DMZ
Definition
mac filtering
Term
Which of the following networking standards can operate at two different channel widths on the
same spectrum simultaneously?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11n
Term
A customer would like to upgrade their onboard fast Ethernet connection to connect to their new
gigabit network at the gigabit speed. Which of the following will enable them to do so?
A. Convert the user to wireless.
B. Install a 10/100/1000 NIC.
C. Update the drivers for the onboard port.
D. Flash the BIOS to unlock the Ethernet port.
Definition
Install a 10/100/1000 NIC.
Term
Which of the following describes the function of a hub in a network?
A. Broadcasts packets it receives to specific connections
B. Determines whether a packet belongs on an internal or external network
C. Converts a packet for transmission from one network to another network
D. Broadcasts packets it receives to all connections
Definition
Broadcasts packets it receives to all connections
Term
Which of the following describes the function of a switch in a network?
A. Transmits packets it receives to specific connections
B. Converts a packet for transmission from one network to another network
C. Determines whether a packet belongs on an internal or external network
D. Broadcasts packets it receives to all connections
Definition
Transmits packets it receives to specific connections
Term
A user wants to secure their home wireless network and allow only certain devices access to the network. Which of the following measures would be the MOST effective means of limiting access?
A. Turn off DHCP
B. Use MAC filtering
C. Disable DMZ
D. Turn off SSID broadcasting
Definition
Use MAC filtering

Explanation:
MAC filtering allows only certain devices to access the network. It has no specific policies or rules.
The Mac addresses of devices that you want to allow can be configured in mac filtering and only those devices will access the network
Term
An administrator wants to prevent people outside of the building from accessing a new wireless
router. Which of the following is the LEAST labor intensive method to use while setting up new
workstations?
A. Turn SSID broadcast off
B. Use wireless encryption
C. Institute MAC filtering
D. Setup static IP addresses
Definition
Turn SSID broadcast off
Term
A network consisting of numerous geographically dispersed networks that cover a large physical
distance is referred to as a:
A. WLAN.
B. LAN.
C. WAN.
D. MAN.
Definition
wan
Term
Which of the following Internet connection types would be MOST commonly used by a customer
who travels frequently?
A. ISDN
B. Satellite
C. Cellular
D. Line of site wireless
Definition
cellular
Term
Which of the following has the FASTEST connection speed?
A. Cable
B. Dial-Up
C. ISDN
D. WiMAX
Definition
cable
Term
Which of the following wireless networking standards operates at the SHORTEST distance?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11a
Term
Which of the following are characteristics of transferring data using fiber as the medium? (Select
TWO).
A. Fiber can transmit data the farthest distance without requiring a repeater
B. Fiber is the least susceptible to EMI
C. Fiber is the most susceptible to changes in temperature and humidity, which can cause varying
transmission speeds
D. Fiber can transmit power as well as data, which will lead to cost savings
E. Fiber is the least expensive means of transmitting data
Definition
Fiber can transmit data the farthest distance without requiring a repeater
&
Fiber is the least susceptible to EMI
Term
Which of the following cable types has a MAXIMUM transmission rate of 100 Mb?
A. CAT3
B. CAT5
C. CAT5e
D. CAT6
Definition
cat5
Term
Which of the following cable types is commonly used for analog/digital television transmission?
A. UTP
B. CAT3
C. RG-6
D. SC
Definition
rg-6
Term
Which of the following wireless standards has a transfer speed of 11 Mbps?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11b
Term
Which of the following connection types uses an analog signal as a carrier to send and receive
data?
A. Cellular
B. Dial-up
C. Satellite
D. WiMAX
Definition
dial-up
Term
When using the file transfer protocol in active mode, which of the following ports is used to transfer
a file?
A. 20
B. 23
C. 25
D. 115
Definition
20
Term
A user, Anne, is moving to a new cubicle and needs to have her analog desk phone switched to a
new location. Which of the following tools are required for a technician to make this switch in the
network closet?
A. Multimeter
B. Punchdown
C. Cable tester
D. Crimper
Definition
punchdown
Term
Which of the following ratings describes a cable that is safe to run above a drop ceiling with open
HVAC?
A. Plenum rated
B. CAT6 rated
C. STP rated
d. cat5 rated
Definition
plenum rated
Term
Which of the following network devices provides LAN segmentation and allows for full duplex
communication?
A. Repeater
B. Switch
C. Hub
D. Modem
Definition
switch
Term
Which of the following network devices would BEST be used to replace a hub?
A. Firewall
B. Modem
C. Switch
D. Bridge
Definition
switch
Term
Which of the following is the number of octets in an IPv4 address?
A. 4
B. 8
C. 16
D. 64
Definition
4
Term
Which of the following is an advantage of dynamic addressing?
A. To allow hosts with different subnet masks to communicate
B. To prevent host computers from staying at one address
C. To allow easy addition of new hosts to the network
D. To allow hosts to use multiple addresses at the same time
Definition
To allow easy addition of new hosts to the network
Term
Which of the following describes a network topology MOST commonly used in a SOHO switched
network?
A. Mesh
B. Hybrid
C. Bus
D. Star
Definition
star
Term
A technician is making RJ-45 patch cables. Which of the following tools will the technician use to
terminate the cable ends?
A. Crimper
B. Punchdown tool
C. Multimeter
D. Loopback plug
Definition
Crimper
Term
Which of the following is the FIRST option a technician should consider when deciding to
purchase a docking station or port replicator?
A. Difficulty or ease of use for the end user
B. OS compatibility
C. Whether there are enough ports
D. Compatibility of the device it connects to
Definition
Compatibility of the device it connects to
Term
Which of the following laptop displays would provide physical flexibility and transparency?
A. Standard LCD
B. Plasma
C. OLED
D. LED-backlit LCD
Definition
OLED
Term
A technician needs to replace an internal component on a laptop. Which of the following would be
an important step to perform BEFORE replacing the component?
A. Review manufacturer’s documentation for disassembly procedures
B. Remove all screws from the bottom of the case
C. Remove the display and all attached wiring from the base
D. Ensure that the battery has a full charge
Definition
Review manufacturer’s documentation for disassembly procedures

Explanation:
Before replacing an internal component on a laptop, it is advised to review manufacturer’s
documentation and check disassembly procedures
Term
Which of the following is MOST likely to have a physical switch on a laptop that allows it to be
turned off without going into the BIOS?
A. External display
B. Webcam
C. Overclocking
D. Wireless
Definition
Wireless
Term
Which of the following should a technician check FIRST before upgrading the RAM in a laptop?
A. The speed of the FSB
B. The motherboard specifications
C. The BIOS manufacturer
D. The operating system version
Definition
The motherboard specifications
Term
When installing additional RAM for a laptop, which of the following would MOST likely be used?
A. PC card
B. SODIMM
C. DIMM
D. PCMCIA
Definition
sodimm
Term
Which of the following types of memory is used with laptops?
A. RAMBUS
B. SODIMM
C. ECC
D. SDRAM
Definition
sodimm
Term
Which of the following features is used for security in laptops and can be used by BitLocker in
Windows 7 to encrypt the hard drive?
A. Virtualization extensions
B. BIOS password
C. TPM
D. CMOS
Definition
tpm
Term
Which of the following items describes the function of an inverter module used in a laptop?
A. Supplies DC to the backlight
B. Supplies AC to the LED panel
C. Converts AC to DC for the backlight
D. Converts DC to AC for the backlight
Definition
Converts DC to AC for the backlight
Term
Which of the following is the MOST likely light source for a laptop screen? (Select TWO).
A. CCFL
B. CRT
C. Plasma
D. Matrix
E. LED
Definition
ccfl
&
led
Term
Joe, a user, reports that his laptop display is very faint and hard to read. Which of the following is
the MOST likely cause?
A. The video card is failing
B. The display screen has been damaged.
C. The backlight has failed.
D. The inverter is bad
Definition
The backlight has failed.
Term
Which of the following BEST describes the purpose of an inverter in a laptop?
A. Allow for more than two USB devices to access power
B. Convert direct current to alternating current
C. Rotate the image to properly align it with the user
D. Provide power to the backlight of the screen
Definition
Provide power to the backlight of the screen
Term
When replacing the CPU in a laptop, which of the following locations should have thermal grease
applied?
A. Connection points on the system board
B. Bottom of the CPU
C. Top of the CPU
D. Axis of the cooling fan
Definition
Top of the CPU

Explanation:
Thermal grease should always be applied to the top of the CPU. The smooth surface is the top not
the one with the pins. The pins go into the socket whereas the heat sink is placed on top of the
CPU. Between the heat sink and the cpu, apply the grease for maximum thermal dissipation
Term
Which of the following memory types is used exclusively in laptops?
A. DIMM
B. DDR3
C. RAMBUS
D. SODIMM
Definition
sodimm
Term
Which of the following laptop features can normally be modified using function keys?
A. Enabling/disabling infrared
B. Enabling/disabling an external display
C. Enabling/disabling print spooling
D. Enabling/disabling drive encryption
Definition
Enabling/disabling an external display
Term
Which of the following precautions should be followed when replacing RAM in a laptop computer?
(Select TWO).
A. Remove CMOS battery
B. Follow ESD procedures
C. Remove all power
D. Remove CD-ROM drive
E. Check for liquid contamination
Definition
Follow ESD procedures
&
Remove all power

Explanation:
Before replacing a RAM in a laptop, disconnect all power sources. Wait a few minutes and use an
ESD wrist strap or a mat for electrostatic discharge
Term
Which of the following is MOST likely found inside a laptop display assembly? (Select TWO).
A. Battery
B. Volume control
C. Webcam
D. Wireless antennas
E. Finger print sensor
Definition
Webcam
&
Wireless antennas
Term
A technician is trying to install an ExpressCard device for a user. The user’s laptop is confirmed to
have one spare slot for ExpressCard devices, however, the card is simply too large to fit into the
labeled port. Which of the following is MOST likely the issue?
A. The slot is for ExpressCard/34 devices.
B. The slot is for ExpressCard/54 devices.
C. The slot is for PCMCIA Type I devices.
D. The slot is for PCMCIA Type II devices.
Definition
The slot is for ExpressCard/34 devices.
Term
A technician just finished replacing a laptop screen, and upon first boot notices that the screen
provides a very faint but darkened image, which cannot be adjusted. Which of the following was
MOST likely left unplugged after replacement?
A. CMOS Battery
B. Mini-PCI Card
C. Inverter
D. DC Cord
Definition
inverter
Term
Which of the following peripherals needs to be configured after installation to work correctly?
A. Speakers
B. KVM
C. Digital camera
D. Touch screen
Definition
Touch screen
Term
Which of the following would MOST likely be found on a docking station versus a port replicator?
A. USB Hub
B. VGA Port
C. PS/2 Slot
D. DVD-ROM
E. Security Lock
Definition
DVD-ROM

Explanation:
Docking stations have DVD ROM whereas Port replicator has only ports
Term
Which of the following laptop accessories would MOST likely be used to support multiple displays when the laptop hardware does not have multiple video outputs?
A. Docking station
B. VGA to DVI converter
C. Adjustable monitor arm
D. PCMCIA card
Definition
Docking station
Term
Which of the following memory form factors is MOST commonly found in laptops?
A. SDRAM
B. SODIMM
C. RAMBUS
D. DIMM
Definition
SODIMM
Term
A client has a laptop screen and an external screen. Which of the following is the BEST way to toggle between the two or show both at the same time?
A. Function keys on keyboard
B. Task Manager
C. Display settings in Control Panel
D. Turn the monitors on and off
Definition
Function keys on keyboard
Term
In older laptop screens, the backlight is powered by which of the following?
A. A CCFL lamp
B. A gas
C. LEDs
D. OLED
Definition
A CCFL lamp
Term
An outline of an image can be viewed on a laptop screen, but it is very dim and the screen appears almost black. This can be caused by a failing. (Select TWO).
A. inverter.
B. LCD.
C. plasma screen.
D. CRT.
E. OLED
Definition
inverter
&
lcd

Explanation:
The problem might be caused by a display inverter which powers backlight or the LCD itself. When
the screen goes dim, inverter is the culprit. If the screen appears almost black, the LCD might be
failing.
Term
The wireless antenna is typically located inside the laptop’s:
A. rear panel.
B. keyboard.
C. display bezel.
D. bottom bezel
Definition
display bezel.
Term
A technician performed a clean install of Windows XP on a laptop and finds that the Bluetooth on/off switch is not working. Which of the following will BEST resolve this issue?
A. Replacing the keyboard
B. Installing service pack 3
C. Reinstalling the operating system with Windows XP Media Center
D. Installing the Bluetooth stack/driver
Definition
Installing the Bluetooth stack/driver

Explanation:
The best solution is to install Bluetooth driver. The driver is basically a software that allows the
hardware to interact with the operating system.
Term
Which of the following connection types would MOST commonly be found on a laptop to display out to an external monitor? (Select TWO).
A. PS/2
B. Serial
C. VGA
D. RCA
E. HDMI
Definition
vga
&
hdmi
Term
A laptop running a Windows operating system has a key that is supposed to launch Internet Explorer, but is not functioning. Which of the following will resolve this?
A. Installing Bluetooth drivers from a manufacturer’s website
B. Installing ACPI drivers from a manufacturer’s website
C. Installing Hotkey drivers from a manufacturer’s website
D. Installing AHCI drivers from a manufacturer’s website
Definition
Installing Hotkey drivers from a manufacturer’s website
Term
Which of the following devices is necessary to provide power to a laptop LCD screen?
A. PCMCIA card
B. Backlight
C. Inverter
D. PCI-E card
Definition
Inverter
Term
Which of the following can ONLY be installed when a laptop is turned off and disconnected from all power sources?
A. PCMCIA device
B. Express card 54 device
C. SODIMM chip
D. USB expansion hub
Definition
SODIMM chip

Explanation:
Explanation
SODIMM module can be installed when the laptop is turned off completely and disconnected from
all power sources.
Term
A technician observes another technician trying to steal a company laptop. Which of the following
should the first technician do NEXT?
A. Confront the technician stealing the laptop
B. Preserve the laptop for evidence
C. Report through proper channels
D. Document the incident
Definition
Report through proper channels

Explanation:
Report through proper channels. Notify your immediate supervisor and he will escalate the issue
to higher authorities
Term
Which of the following should a technician check FIRST on the laptop if the system’s battery is not
being charged?
A. CMOS battery
B. DC-in jack
C. AC-in jack
D. Breaker for the wall jack
Definition
DC-in jack

Explanation:
Check DC-in jack. If the laptop battery is not charging, the first thing to do is to check DC-in and
see if it is seated properly
Term
A keyboard has been replaced on a laptop. Which of the following is the MOST likely cause that the keyboard does not work?
A. The keyboard data cable was not connected properly.
B. The keyboard is not compatible with the laptop.
C. The keyboard needs updated drivers.
D. The keyboard is defective
Definition
The keyboard data cable was not connected properly.

Explanation:
There is a small data cable beside the keyboard which is connected to the board. Check the data
cable and make sure it is connected securely.
Term
Which of the following should a technician do NEXT, if the laptop’s internal speakers do not work,
after replacing the motherboard due to a video issue?
A. Update the video drivers
B. Replace the speakers
C. Check the speaker’s connection to the motherboard
D. Verify that the speakers are compatible with the replacement motherboard
Definition
Check the speaker’s connection to the motherboard

Explanation:
There is a tiny flat speaker connection just above the keyboard. It is so tiny that technicians often
ignore it. Make sure the speaker is connected to the motherboard properly
Term
A customer asked the technician to upgrade the RAM in a laptop. Upon inspection of the RAM bay, the technician only found one RAM slot, however the laptop is specified to have two. Where would the other memory slot be typically located?
A. Inside the display bezel
B. Second hard drive bay
C. Above the PC card slot
D. Under the keyboard
Definition
Under the keyboard

Explanation:
In some laptop models, the memory slot is situated right beneath the keyboard. It can be accessed
through the door at the bottom of the laptop.
Term
A laptop is not charging the battery and occasionally shuts off even when the power cord is plugged in. This is a symptom of a bad:
A. DC jack.
B. hard drive.
C. cooling system.
D. battery.
Definition
DC jack.
Term
Which of the following typically cannot be upgraded in a laptop?
A. Video card
B. Hard drive
C. RAM
D. Wireless card
Definition
Video card
Term
Which of the following is the proper way to remove a PCMCIA card from a laptop running
Windows XP?
A. Click on the safely remove hardware icon, stop the device, and remove the card
B. Push the eject button on the card slot
C. Grasp the card firmly and slowly pull it from the slot on the laptop
D. In the Control Panel, stop the device service, and then remove the card
Definition
Click on the safely remove hardware icon, stop the device, and remove the card
Term
Which of the following will provide the FASTEST boot times for a laptop user?
A. Solid state drive
B. High capacity battery
C. eSATA hard drive
D. Increased RAM
Definition
Solid state drive
Term
A user’s laptop screen is extremely dim. A technician attempts to alter the brightness using function keys and the BIOS, but the screen never changes in brightness. Which of the following is MOST likely the cause?
A. Battery failure
B. Bulb failure
C. Display driver is corrupted
D. Backlight failure
Definition
Backlight failure
Term
Which of the following expansion slots is characterized by having an x16 speed?
A. CNR
B. PCI
C. PCIe
D. AGP
Definition
PCIe

Explanation:
The PCIe xXX is the amount of lanes the slot has. so x16 has 16 lanes, x8 has 8 lanes and so on.
The physical slot on x4, x8, and x16 are all the same.
If it says 2 PCIe x16 slots it means that there are 2 slots on the board that are capable of 16 lanes.
If it says 2 PCIe X16 (and then in brackets says x16, x4 or x8, x8) it means when you have 1 slot
being used it uses all 16 lanes for that 1 slot. But if you plug multiple things into the PCIe slots
(most common 2 GPU's) it will divide the lanes between the cards. So that (x16, x4) you will have
the first GPU running with 16 lanes, and the second GPU running with 4 lanes.
Term
Which of the following should be the FIRST items to be removed when replacing the system board on a laptop? (Select TWO).
A. Keyboard
B. Battery
C. LCD
D. Palm rest
E. AC power adapter
Definition
battery
&
ac power adapter

Explanation:
Remove all power sources before opening the first screw on the laptop. Battery is a power source
and can pose an electric hazard. So remove the battery and the AC power adapter that charges
the battery.
Term
Which of the following laptop display types relies on a backlight for the display presentation?
A. LCD
B. LED
C. CRT
D. Plasma
Definition
lcd
Term
Which of the following is LEAST likely to be considered a consumer replaceable part in a laptop?
A. RAM
B. LCD screen
C. Optical drive
D. Hard drive
Definition
lcd screen

Explanation:
LCD is a delicate component with lots of other small components that are crucial to LCD.
Consumer cannot be able to replace an LCD without damaging its internal components and the
things it relies on, for example, the laptop inverter. That’s why it is the least likely replaceable part
of laptop from consumer perspective
Term
Which of the following speeds BEST represents the speed of the memory when installing DDR2 at
800 MHz and DDR2 at 600 MHz?
A. 600 MHz
B. 700 MHz
C. 800 MHz
D. 1400 MHz
Definition
600 mhz
Term
Which of the following RAM types is LEAST likely to work optimally when installed in dual channel mode?
A. SDRAM
B. RAMBUS
C. DDR2
D. DDR3
Definition
sdram
Term
Which of the following would a technician MOST likely upgrade on a laptop?
A. Video card
B. RAM
C. Wireless antenna
D. LCD screen
Definition
ram
Term
A company is receiving a large number of laptop theft reports in the corporate buildings. Which of the following is the MOST cost-efficient way to discourage theft of laptops?
A. A CCTV system
B. A cable lock
C. A badge reader
D. A retina scanner
Definition
A cable lock
Term
A user states that the display is not very bright on their laptop. Which of the following is the MOST likely location to adjust the brightness?
A. In the Device Manager of the operating system
B. In the BIOS
C. Fn key
D. In the video display drivers
Definition
Fn key
Term
A new security flaw and fix has been published about a laptop's OS. Which of the following can be implemented to prevent exploitation?
A. Enable screen lock
B. Patching policy
C. User training
D. Enable hard drive encryption
Definition
Patching policy
Term
After a technician replaces a laptop display, the technician now notices that the wireless no longer works. Which of the following would be the MOST likely cause?
A. The wireless switch was damaged during the display installation.
B. The network card has failed.
C. The new display is interfering with the wireless signal.
D. The antenna connector was not reconnected
Definition
The antenna connector was not reconnected.
Term
Which of the following is the FIRST step in replacing an internal component on a laptop computer?
A. Remove any externally installed options or devices.
B. Connect a static mat to the work station.
C. Remove the component access cover.
D. Remove the battery
Definition
Remove the battery.
Term
Which of the following devices can technically be replaced via hot swap on a Windows 7 laptop?
A. Optical drive
B. Mini PCIe wireless card
C. Memory chip
D. Keyboard
Definition
Optical drive
Term
Which of the following is a MAIN difference between a laptop docking station and a laptop port replicator?
A. Docking stations provide power to the laptop
B. Port replicators plug into a special connector
C. Docking stations plug into a USB connection
D. Port replicators enable better video sharing
Definition
Docking stations provide power to the laptop
Term
When installing an express card in a laptop, a technician should be aware that the difference between ExpressCard/34 and ExpressCard/54 is which of the following?
A. The width in millimeters of the card
B. The memory on the card
C. The power required to run the card
D. The number of pins on the card
Definition
The width in millimeters of the card
Term
Which of the following printers includes an imaging drum and fuser assembly?
A. Laser
B. Impact
C. Inkjet
D. Thermal
Definition
laser
Term
after print head replacement on a printer, it needs:
A. alignment.
B. lubrication.
C. cleaning.
D. driver reinstallation
Definition
alignment
Term
A technician is trying to install a printer driver from a manufacturer’s website, but is getting an incompatibility error. This can be caused by:
A. a malfunctioning printer.
B. drivers designed for a different OS.
C. a bad printer cable.
D. 32-bit drivers on a 64-bit system
Definition
drivers designed for a different OS.

Explanation:
Double-check the supported OS for the driver. The incompatibility error occurs when the driver is
for the operating system other than the intended one.
Term
Which of the following should be avoided when installing a laser printer?
A. Surge protector
B. UPS
C. RJ-45 connector
D. Toner
Definition
UPS

Explanation:
A laser printer shouldn’t be run on an UPS because it requires a lot of constant and clean power.
Avoid plugging the printer into an UPS.
Term
Which of the following printer processes would be LEAST suitable for creating archival documents?
A. Thermal
B. Inkjet
C. Laser
D. Impact
Definition
thermal

Explanation:
The printed area from a Direct Thermal printer can potentially fade over time. If the label is
exposed to excessive light or heat the material will darken to the point that text may become
unreadable and barcodes may lose their ability to be scanned. For this reason, Direct Thermal
printing cannot be recommended for "lifetime" applications. While the readability of labels printed
with Direct Thermal printing can vary greatly depending upon the environment that the labels are
used in, the printing technology still provides enough of a lifespan for common bar code
applications such as shipping labels, receipt labels, and nametag labels.
Term
A user is required to use a directly connected local printer but is unable to print any documents properly. Various characters are excessively being printed on the top and bottom of each page. Which of the following actions would correct this issue?
A. Update the language drivers
B. Connect to the printer using Bluetooth
C. Update the print drivers
D. Connect to the printer using the wireless LAN connection
Definition
Update the print drivers

Explanation:
To isolate the problem, update print drivers first. Most of time a corrupted driver is the culprit for
most printing problems
Term
A support technician is troubleshooting a user’s inkjet printer. The technician notices that color prints appeared blurred with too much yellow on the right of images and too much cyan on the left of pictures. Which of the following could the technician do to correct the color printing?
A. Replace the fuser assembly
B. Replace the cyan cartridge
C. Change the yellow cartridge
D. Calibrate the print heads
Definition
Calibrate the print heads
Term
A user reports that an impact printer is printing characters that are not complete and instead have certain parts missing in most letters. The user has replaced the ribbon, but the problem persists. Which of the following is likely the cause of the issue?
A. The platen roller is damaged and needs to be replaced.
B. The paper is improperly installed and not being fed as required.
C. Some pins on the print head are damaged.
D. The print jobs being submitted are not properly formatted
Definition
Some pins on the print head are damaged.

Explanation:
The only logical explanation for this problem is that some pins on the print head are damaged.
They are not printing properly even with a new ribbon
Term
Ann, a customer, has an older printer that has no network or USB connection but she still would like to use it on her new machine. Which of the following would be the MOST likely card a technician should install?
A. FireWire card
B. Riser card
C. Wireless card
D. Serial/Parallel card
Definition
Serial/Parallel card
Term
Which of the following items should be used when cleaning a laser printer of excess toner?
A. Tape
B. Compressed air
C. Dry cloth
D. Vacuum
Definition
Vacuum
Term
A non-Ethernet printer needs to be shared by users within a small workgroup. The solution cannot
be dependent upon a user’s computer being powered on. Which of the following solutions is appropriate?
A. Installing a hardware print server
B. Upgrading the operating systems within the workgroup
C. Sharing a single folder from where print jobs can be queued
D. Sharing the printer from a local PC
Definition
Installing a hardware print server
Term
A user has replaced the media in a direct thermal printer with a new type of label. The user reports that when the labels are fed through the printer, nothing is printed on the label. Which of the following is the MOST likely issue?
A. Print jobs are formatted incorrectly for the new media
B. The heating element needs to be cleaned or replaced
C. The user did not reset the printer after installing the media
D. An incorrect media type is being used in the printer
Definition
An incorrect media type is being used in the printer

Explanation:
Check the media type and confirm whether it is the correct one used for this printer
Term
Separator pads or rollers are designed to do which of the following?
A. Ensure proper spacing between the fuser assembly rollers and media
B. Ensure that only one page at a time enters the printing process
C. Provide spacing for different media types when loaded in the same printer
D. Provide even line spacing throughout the page during the printing process
Definition
Ensure that only one page at a time enters the printing process
Term
A company has multiple operating systems and printer models throughout their campus. None of the printers need to be physically secured and are openly accessible throughout the company. Which of the following would be the BEST way to share these print devices?
A. 802.11x
B. Print server
C. Local sharing
D. Bluetooth
Definition
Print server
Term
Ann, a user, calls requesting help selecting a printer connection technology. She wants to connect
multiple devices to her laptop docking station using an external hub. Which of the following connection technologies would BEST meet Ann’s need for multiple devices?
A. Parallel
B. USB
C. FireWire
D. Bluetooth
Definition
USB

Explanation:
USB is the most common way to connect various devices to a computer
Term
Which of the following printer types requires calibration to ensure the nozzle is adjusted to print properly?
A. Impact
B. Inkjet
C. Laser
D. Thermal
Definition
Inkjet
Term
A technician has been asked to determine why a user’s print jobs to a particular printer always seem to be delayed compared to other user’s submitted jobs. The user states that the jobs print without error, but always seems to be the last jobs to complete at the heavily used shared printer. Which of the following should the technician perform?
A. Adjust the print spooler settings
B. Change the user’s IP settings
C. Update the printer’s firmware
D. Reload the user’s print drivers
Definition
Adjust the print spooler settings
Term
A user states that a network printer, attached to and shared from a co-worker’s computer, does not always print the jobs submitted to it. The user adds that it seems to happen at different times throughout the day, but at other times works fine. Which of the following is MOST likely the cause?
A. The co-worker’s computer is hibernating
B. The user’s print drivers are incompatible
C. The printer has entered power save mode
D. The submitted jobs are incompatible
Definition
The co-worker’s computer is hibernating

Explanation:
The computer might be hibernating. Since the problem occurs certain times throughout the day,
the print jobs submitted to it might only be active when the computer is active. If the computer is
hibernating, print jobs will not be able to go through the printer.
Term
Which of the following printer types needs to have toner replaced as part of the normal maintenance cycle?
A. Inkjet
B. Thermal
C. Impact
D. Laser
Definition
Laser
Term
Which of the following technologies has the SHORTEST wireless range for printing?
A. 802.11g
B. 802.11a
C. Bluetooth
D. Infrared
Definition
Infrared
Term
When installing a printer in Windows, which of the following is the purpose of the Additional Drivers button on the Sharing tab in the printer’s properties?
A. To add additional drivers to emulate a different printer
B. To add additional drivers for other printers on the computer
C. To add additional drivers for other operating systems
D. To add additional drivers for different printing modes
Definition
To add additional drivers for other operating systems

Explanation:
In the sharing tab, there is a button marked Additional drivers. This is to add drivers to emulate a
different printer
Term
Which of the following is MOST likely to be reset during a standard printer maintenance?
A. Print job cache
B. Paper and tray settings
C. Page count
D. Job queue
Definition
Page count

Explanation:
It is important to reset page count during standard printer maintenance. This is to make sure you
get the proper page count before and after the maintenance to check printer usage.
Term
Which of the following printers is required when carbon paper is used?
A. Inkjet
B. Thermal
C. Laser
D. Impact
Definition
impact
Term
A user discovers that color laser prints are printing slightly off-color. Which of the following should
help restore the appropriate colors?
A. Use different paper
B. Replace the fuser
C. Replace the duplexer
D. Calibrate the printer
Definition
Calibrate the printer
Term
Which of the following printer types uses an imaging drum?
A. Laser
B. Impact
C. Inkjet
D. Thermal
Definition
laser
Term
The process of voltage control to limit the volume of liquid delivered is used in:
A. laser printers.
B. thermal printers.
C. impact printers.
D. inkjet printers
Definition
inkjet printers.
Term
A technician is diagnosing a laser printer that is consistently having issues picking up paper from the first tray. Which of the following items would the technician replace FIRST?
A. Toner
B. Transfer belt
C. Rollers
D. Imaging drum
Definition
Rollers
Term
which of the following printers requires manual alignment?
a. laser
b. dot matrix
c. injet
d. thermal
Definition
dot matrix
Term
a user has a parallel printer and wants to share it on the company network. which of the following devices would the user need?
a. a port replicator
b. a splitter
c. a wireless router
d. a print serice
Definition
a print service
Term
which of the following cable types uses a 9-pin connector?
a. parallel
b. Ethernet
c. usb
d. serial
Definition
serial
Term
a user would like to share a local usb printer with several users in the office. which of the following methods would best accomplish this?
a. install shared pc drivers
b. install a usb hub
c. install print service
d. enable print sharing
Definition
enable print sharing
Term
a technician is installing a new laser printer on a workstation that has windows 7 professional x86 installed. which type of printer driver is needed to complete this installation?
a. 16 bit
b. 32 bit
c. 64 bit
d. 86 bit
Definition
32 bit
Term
a technician wants to install a printer to use port lpt1, but the computer does not currently have such a port. which of the following expansion cards should the technician install and configure to create an lpt1 port?
a. serial
b. video
c. audio
d. parallel
Definition
parallel
Term
a user with an inkjet printer states that all their color printouts are missing red ink. the inkjet printer has a carteidge for each of the cmyk colors, and the user recently replaced the magenta cartridge. which of the following should the technicians do next?
a. purchase a maintenance kit
b. use a different weighted paper
c. verify printer cables connected
d. perform printer head cleaning
Definition
perform printer head cleaning
Term
a technician notices an impact printer has run out of ink. which of the following should the technician do next?
a. power cycle the printer
b. replace the ribbon
c. rewind the ribbon
d. replace the print head
Definition
replace the ribbon
Term
a technician has recently purchased a maintenance kit to be installed in a laser printer. which of the following will be included in the maintenance kit?
a. pickup rollers
b. paper tray
c. toner
d. compressed air
Definition
pickup rollers
Term
which of the following is the main purpose of cleaning the printer during the imaging process?
a. it prolongs the toner cartridge's lifecycle
b. it takes off any residual toner left after development
c. it keeps the printer clean and prolongs its usable life
d. it increases the speed of the print process
Definition
it takes off any residual toner left after development
Term
a workgroup of 5 pcs uses a shared printer. a customer says they cannot print to the printer but can access shares on another pc used for common files. the printer appears to be powered on. which of the following would be the most likely cause of the issue?
a. printer pc is off network
b. printer is low on toner
c. printer needs to be restarted
d. device drivers are corrupted
Definition
printer pc is off network

Explanation:
IT seems that the problem is related to network. The Printer PC is off the network since it cannot
print to the printer but can access shares on other PCs on the network.
Term
a technician is preparing to install a new wireless printer for use in an environment with several wireless networks installed. which will be used to determine the wireless network that the printer will be available from?
a. dns
b. ssid
c. wpa
d. vpn
Definition
ssid
Term
which of the following is the first step a technician should take to replace a network printer?
a. unplug the network printer then notify users
b. notify all users before unplugging the printer
c. save all print jobs, replace the printer and print all saved files
d. delete all print jobs before replacing the printer
Definition
notify all users before unplugging the printer
Term
in a laser printer, which of the following components uses heat to apply the toner onto the page?
a. fuser assembly
b. pickup roller
c. transfer roller
d. imaging drum
Definition
fuser assembly
Term
which of the following describes the process laser printers use to secure toner to paper?
a. bonding
b. transferring
c. duplexing
d. fusing
Definition
fusing
Term
a technician is repairing a printer in the payroll department that includes employees sensitive information. which of the following should the technician do with the printed sensitive information documents that were used for testing?
a. keep printed items for future reference
b. shred the printed documents
c. leave the documents on the printer
d. recycle all printed documents
Definition
shred the printed documents

Explanation:
Sensitive information should be shredded to avoid any security breach. A shredder can easily
shred books of documents in seconds. The ethical way is to shred the printed sensitive information
documents immediately
Term
a customer states their inkjet printer is not printing as clearly as it once did. the technician should first perform which of the following functions to rectify this?
a. replace ink packs
b. calibrate the printer
c. use a different type of paper
d. replace the usb cable
Definition
calibrate the printer
Term
A supervisor has asked a technician to share the multifunction device that is directly connected to a PC. The PC is running Windows XP Professional. Which of the following steps are valid options to allow the technician to complete this task?
A. Type “appwiz.cpl” at the run line and install the printer as a shared device.
B. Start >All Programs >Control Panel >Network Connections >Right click on desired printer and
go to “Sharing”. Select the option to share the printer and give it a share name.
C. Start >All Programs >Control Panel >Scanners and Cameras >Right click on desired device
and go to “Sharing”. Select the option to share the device and give it a share name.
D. Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go
to “Sharing”. Select the option to share the printer and give it a share name
Definition
Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer and go
to “Sharing”. Select the option to share the printer and give it a share name.
Term
A customer has asked a technician to install a new USB printer that is supported by Windows 7. The PC is running Windows 7 Professional. Which of the following is the correct method to complete the installation?
A. Connect the new USB printer and power it on. Windows 7 will automatically detect and add the
new printer.
B. Add the printer driver to the %SystemDir%\System32\Drivers folder, then connect and power
on the printer.
C. Click Start >All Programs >Control Panel >Printers and Faxes >Right click on desired printer
and select “install”.
D. Configure the BIOS to boot from USB devices first. Connect and power on the printer. Boot the
computer.
Definition
Connect the new USB printer and power it on. Windows 7 will automatically detect and add the
new printer.

Explanation:
Windows 7 has the required drivers for almost all the printers. When you install a new USb printer
and power it on, Windows 7 automatically detect and adds the new printer without the consumer
having to do all the steps.
Term
a user states that when printing to a shared printer nothing happens and the user has verified that the printer is turned on. which of the following is the most likely cause?
a. the print server does not have network connectivity
b. the isp service is currently not available
c. the user's print drivers are corrupted
d. the printer is low in toner
Definition
the print server does not have network connectivity

Explanation:
The logical step in solving this problem is to check the print server. If the print server is powered
on and the shared printer is not printing at all, check the network connectivity and rectify the
problem
Term
which of the following is most likely needed when installing a new pos thermal printer?
a. rj-11
b. operating system disk
c. rg-58
d. drivers
Definition
drivers

Explanation:
When you install a POS thermal printer, use the CD/DVD that comes with the printer and install
the appropriate drivers for the supported operating system
Term
which of the following printer types does not need periodic cartridge refills?
a. dot matrix
b. laser
c. inkjet
d. thermal
Definition
thermal
Term
a technician has configured a network print queue for a printer that was just installed. which of the following ports would the technician use to add the printer to the local workstation?
a. usb
b. com
c. lpt
d. tcp/ip
Definition
tcp/ip
Term
A user is printing pictures to the color laser printer and the bottom half of the picture is faded. The
printer is displaying no errors. Which of the following is the MOST likely resolution to the problem?
A. Replace the printer ribbon.
B. Replace the pickup assembly.
C. Replace the fuser.
D. Replace the print head
Definition
Replace the fuser.
Term
A laser printer is mistakenly printing what is meant for a single page onto multiple blank sheets of paper. Which part MOST likely needs replacement?
A. Transfer Ribbon
B. Transfer Belt
C. Duplexing Assembly
D. Separator Pad
Definition
Separator Pad
Term
A technician is installing a new Windows network printer. Upon completion, the network settings
are printed and stored under the printer. How can the technician make sure the printer retains the same network settings permanently? (Select TWO).
A. Configure a DHCP scope for the subnet that the printer is on.
B. Set the printer to use static information.
C. Update the printer in the WINS database.
D. Ask an administrator to create a new DNS name record for the printer.
E. Ask an administrator to create a DHCP reservation for the printer.
F. Configure the printer to use a DHCP relay.
Definition
Set the printer to use static information
&
Ask an administrator to create a DHCP reservation for the printer.
Term
A user has a new network printer they want setup in their home. The user wants all their PCs as well as any guests with laptops to be able to print to it. Which of the following connection methods would be the MOST effective for meeting these requirements? (Select TWO).
A. 802.11g
B. USB
C. Ethernet
D. Bluetooth
E. Serial
Definition
802.11g
&
Ethernet
Term
Which of the following should be performed when a printer displays “Printer Maintenance
Required”?
A. Use the manufacturer’s procedure to satisfy the request.
B. Call the manufacturer and schedule time for remote troubleshooting.
C. Replace the drum cartridge, fuser, and toner cartridges.
D. Inspect, clean, and test the printer.
Definition
Use the manufacturer’s procedure to satisfy the request
Term
Joe, a technician, receives a report from Ann, an employee, that the payroll printer is printing checks but the characters are not legible. Ann already replaced the printer ribbon but the printing performance is still occurring. Which of the following is the MOST likely cause?
A. Printer drum
B. Pickup rollers
C. Print head
D. Fuser assembly
Definition
Print head
Term
A technician has installed a serial printer on a PC in the shipping department. The printer self test
ran without error. The user states that printed documents include many wrong characters. Which of the following should be performed to correct this problem?
A. Replace the printer I/O logic and run the printer self test again.
B. Replace the printer cable and reset the printer to factory defaults.
C. Change the printer communication speed to the port setting speed.
D. Change the Parity to eight bit even and one stop bit.
Definition
Change the printer communication speed to the port setting speed.
Term
While performing maintenance on a system for a customer, the screen locks and requests a prompt for a password. Which of the following BEST represents the actions the technician should take to get the PC unlocked?
A. Look around the area for hints at what the password might be.
B. Find the user and have them enter their password.
C. Use third party software to bypass the prompt.
D. Try random passwords until it is accepted.
Definition
Find the user and have them enter their password.

Explanation:
The best way to get the PC unlocked is to find the user and have him/her enter the password. You
don’t want to break the password while performing system maintenance because it is unethical
Term
Which of the following would BEST protect equipment from power spikes?
A. Anti-static mat
B. HVAC system
C. Surge suppressor
d. power strip
Definition
surge suppressor
Term
A technician realizes the problem Ann, a customer, is having before she is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
A. Continue listening to Ann’s explanation until she is finished then refer her to a website so she
can find the proper resolution.
B. Ask Ann to repeat the problem and all the symptoms several times in order for the technician to
verify all the facts.
C. Finish listening to Ann’s explanation without interrupting if it will not take an excessive amount
of time.
D. Politely tell Ann that the technician knows the proper solution and that no further explanation is
necessary.
Definition
Finish listening to Ann’s explanation without interrupting if it will not take an excessive amount
of time.

Explanation:
Best customer service agent is the most avid listener. Finish listening to Ann’s explanation if it
doesn’t take an excessive amount of time. After that, you can propose a solution. You can always
interrupt her if she is taking a lot of time. Apologize for interruption and tell her that you realized
the nature of the problem
Term
A technician needs to replace a PCI card on a desktop safely. Which of the following would be required prior to touching any of the computer parts within the desktop?
A. Grounding wires
B. Waterproof mat
C. ESD strap
D. Cable management straps
Definition
ESD strap
Term
When dealing with customers who may be from different countries, which of the following considerations is MOST important to keep a professional work environment?
A. Do not engage in small talk with a customer; this ensures that no feelings can ever be upset.
B. Be wary that some people may be more sensitive to time guarantees on projects.
C. Be sensitive to cultural differences that may exist for the other party.
D. Be careful not to simplify technical terms with the other party.
Definition
Be sensitive to cultural differences that may exist for the other party.

Explanation:
You need to be careful about the cultural differences that may exist for a person from a different
country or cultural background.
Term
Ann, a user, has moved the orientation of her desk and now has to arrange the power and network cables, which are unable to be run along the baseboard. Which of the following would be the
safest and most practical approach?
A. Purchase a small throw rug.
B. Use a rubberized floor cord cover.
C. Secure with ISO compliant duct tape.
D. Install a raised floor system.
Definition
Use a rubberized floor cord cover.
Term
Which of the following cable types is LEAST affected in areas of high EMI?
A. UTP
B. Coax
C. STP
D. Fiber
Definition
fiber

Explanation:
Fiber optic cable is not affected by electro magnetic interference because it is related to optics
technology and doesn’t have parts that might be affected by EMI.
Term
Joe, an irate customer, calls the help desk and informs the technician that no one has fixed his problem. The technician looks up the request in the system and finds that the issue is a warranty claim for accidental damage that is not covered by the company. Which of the following would be
the BEST approach to resolve Joe’s concerns?
A. Tell Joe that the warranty company has already decided not to fix his computer due to the notes
in the system.
B. Immediately escalate Joe to the company’s department manager.
C. Tell Joe that he does not have an accidental damage warranty and end the call politely.
D. Listen politely to Joe and inform him that accidental damage is not covered by his warranty and
escalate to a manager.
Definition
Listen politely to Joe and inform him that accidental damage is not covered by his warranty and
escalate to a manager

Explanation:
You need to be as polite as possible while maintaining business ethics. Politeness is the key to
winning an individual’s trust. Tell her the accidental damage is not covered by the warranty and
give her insight into warranties. Escalate the problem to a manager for a resolution.
Term
After making repairs to a user’s system, which of the following actions should a technician take?
A. Close the case and wait for the customer to call again in the future
B. Leave the case open in the event a similar issue arises
C. Contact the customer a few days later to determine the state of repairs
D. Wait to update service records until the repair is confirmed
Definition
Contact the customer a few days later to determine the state of repairs

Explanation:
Call the customer after a week or so and get the update on the repairs. Ask the customer about
the state of repairs and how is the system performing. Get insight into any problems consumer is
facing.
Term
After a system was hacked by an outsider, a technician is dispatched to the system. The technician records the location of the system on a log and then signs the system over to a tier-two technician. The tier-two technician analyzes the system and then signs it over to the case
manager. Which of the following is this an example of?
A. Evidence preservation
B. Process documentation
C. Due process
D. Chain of custody
Definition
Chain of custody
Term
Which of the following cable types should always be used through life safety areas?
A. PVC
B. Plenum
C. STP
D. Fiber
Definition
plenum

Explanation:
Plenum cable is fire retardant. That’s why it should be used through life safety areas. It doesn’t
produce hazardous smoke when burned
Term
A datacenter server technician notices that several of the last sticks of RAM which were installed as upgrades have been found damaged due to static electricity. This only occurs in a particular server room within a large datacenter. Which of the following environmental hazards is MOST likely at play here?
A. Humidity levels are well below average
B. Temperature levels are too high
C. Temperature levels are well below average
D. The room does not have enough ventilation
Definition
Humidity levels are well below average
Term
Activity logs show a large amount of data downloaded from a company server to an employee’s workstation overnight. Upon further investigation, the technician identifies the data as being outside the scope of the employee’s regular job functions. Which of the following steps should the
technician take NEXT?
A. Report through proper channels
B. Document the changes
C. Continue to track more evidence
D. Preserve the chain of custody
Definition
Report through proper channels

Explanation:
This is the breach of security. You need to report through proper channel to the senior
management about this breach. You can report to your supervisor and he/she can report to higher
authorities for further investigation.
Term
During a presentation, a client removes confidential proposal materials from the presenter’s laptop
via an IR connection. This behavior is expressly prohibited by the company. The client’s location in the audience is immediately identified. Which of the following should the technician do NEXT?
A. Track the evidence
B. Report to the proper channel
C. Identify the information compromised
D. Document the security breach
Definition
Report to the proper channel

Explanation:
Report this matter to your supervisor or manager. He can then escalate the problem to higher
authorities and take proper action to mitigate or rectify this digital theft
Term
Which type of fire extinguishing technology should be used when encountering an electrical fire?
A. Class B fire extinguishers
B. Overhead sprinkler system
C. Water-based fire extinguishers
D. Non-water based extinguishers
Definition
Non-water based extinguishers
Term
Which of the following will provide the BEST protection against power failures and data loss?
A. Auto-switching power supply
B. Uninterruptible power supply
C. Line conditioner
D. Surge suppressor
Definition
Uninterruptible power supply
Term
Which of the following tools are commonly used to remove dust and debris from inside a computer? (Select TWO).
A. Cotton and alcohol
B. Vacuum
C. Compressed air
D. Anti-bacterial surface cleaner
E. Feather duster
Definition
vacuum
&
compressed air

Explanation:
Use vacuum and compressed air to clean dust and debris that accumulates inside a computer.
Vacuum will suck the debris and dust and the compressed air will blow out the fine particles of
dust from nooks and corners inside a computer.
Term
Which of the following protocols would be MOST important in preserving digital evidence of criminal activity during an investigation?
A. Change control management
B. Chain of custody
C. Channel escalation
D. MSDS documents
Definition
chain of custody
Term
Chain of custody needs to be kept intact for which of the following reasons?
A. To ensure data preservation during evidence inspection
B. To ensure that the evidence is not left at the scene
C. To ensure evidence is admissible in legal proceeding
D. To ensure evidence is returned to proper owner
Definition
To ensure evidence is admissible in legal proceeding
Term
Best business practices in IT include.
A. always suggesting the fastest route to fix the problem
B. following up with a customer to verify satisfaction
C. always suggesting the least expensive option
D. offering all possible choices to a customer
Definition
following up with a customer to verify satisfaction
Term
A technician servicing a user’s computer notices the user has a lot of desktop icons linking to inappropriate websites. Which of the following should the technician do NEXT?
A. Report through proper channels
B. Track the evidence
C. Document all changes to the computer
D. Preserve the data and device
Definition
Report through proper channels

Explanation:
Notify your immediate supervisor and he can escalate the issue to higher authorities for proper
investigation and mitigation.
Term
A technician needs to replace a desktop computer’s power supply. Which of the following should the technician do FIRST?
A. Check for environmental concerns
B. Review local regulations for disposal procedures
C. Read MSDS documentation
D. Remove watch and all jewelry
Definition
Remove watch and all jewelry
Term
Which of the following would BEST protect equipment from a brown out?
A. HVAC system
B. Surge suppressor
C. UPS
D. Power strip
Definition
ups
Term
Which of the following is the BEST type of cable to prevent EMI?
A. STP
B. Fiber
C. Plenum
D. UTP
Definition
fiber
Term
A technician encounters prohibited materials on a computer located in a common area that is used
by several employees. Which of the following should be done FIRST?
A. Remove the item from the computer
B. Show to others so they can be a witness
C. Copy the item to an external website
D. Report the incident to management
Definition
Report the incident to management
Term
A user calls the helpdesk because a solution that was previously suggested by another technician did not solve the user’s issue. Which of the following is the MOST appropriate response?
A. “Please hold while I transfer you to the previous technician, so a proper solution can be met.”
B. “Please explain the issue and I will work to resolve it.”
C. “My supervisor is the appropriate person to speak with about your issue.”
D. “Let me help you to resolve this issue, since that technician does not know how to fix it.”
Definition
“Please explain the issue and I will work to resolve it.”

Explanation:
Be polite to a customer is a necessary part of customer service. You can say, ‘Please explain the
issue and I will work to resolve it’.
Term
A user calls to report that a notice keeps appearing on their screen whenever they try to pull down
video clips from a website. The notice says “This category is being blocked because it is streaming media. Please click continue to use your assigned quota time”. The technician is aware that a new web filtering application was recently implemented which assigns a 120 minute quota on streaming media and a message appears allowing the user to continue. Which of the following is the BEST response for the technician to give the user?
A. “If you read the entire notice screen it clearly states that you should click continue. Did you read
the entire notice?”
B. “Since video takes a large amount of bandwidth, management has implemented a policy to limit
what each user can download and watch.”
C. “A new application was introduced to help improve and manage the network. The video should
appear once you select continue on the message.”
D. “Are these video clips work related? What specific website are you trying to download the
videos from?”
Definition
“A new application was introduced to help improve and manage the network. The video should
appear once you select continue on the message.”

Explanation:
You can say, “A new application was introduced to help improve and manage the network. The
video should appear once you select continue on the message”.
Term
Since calling in an issue two days ago, a user reports that they have not heard from a help desk technician. Which of the following is the MOST appropriate response?
A. Let the user know that there is no record of the initial call.
B. Let the user know that the problem will be escalated immediately.
C. Let the user know that the technician will be out to resolve the problem tomorrow.
D. Close the initial ticket that was issued and open a new help desk ticket for the user.
Definition
Let the user know that the problem will be escalated immediately.

Explanation:
You need to assure the user that the problem has been escalated and give a time frame in which
the problem will be resolved definitively.
Term
After responding immediately to a dispatch, a technician arrives to resolve the customer’s issue.
The customer appears to be angry that they have waited so long for a response. Which of the following is the BEST course of action for the technician to take?
A. Inform the manager of the customer’s behavior and then focus on completing the task in an
expedited manner.
B. Empathize with the customer’s urgency and inform them that the current service level
agreement allows for an eight hour response time.
C. Empathize with the customer and focus on completing the task in an expedited manner. Upon
closure, document the situation and inform the manager.
D. Contact dispatch immediately and request to speak to a manager to determine the breakdown
in the response time.
Definition
Empathize with the customer and focus on completing the task in an expedited manner. Upon
closure, document the situation and inform the manager

Explanation:
Empathize with the customer and focus on completing the task in an expedited manner. Upon
closure, document the situation and inform the manager.
Term
A technician realizes the problem a customer is having before the customer is done explaining all the symptoms. Which of the following is the BEST action for the technician to take?
A. Continue listening to the customer’s explanation until they are finished then refer them to a
website so the customer can find the proper resolution.
B. Ask the customer to repeat the problem and all the symptoms several times in order for the
technician to verify all the facts.
C. Finish listening to the customer’s explanation without interrupting if it will not take an excessive
amount of time.
D. Politely tell the customer that the technician knows the proper solution and that no further
explanation is necessary.
Definition
Finish listening to the customer’s explanation without interrupting if it will not take an excessive
amount of time.

Explanation:
Customer service requires the individual to listen to the customer no matter what happens. If you
realized the problem, listen to the customer without interruption. If the customer take a lot of time,
you can interrupt using best way possible.
Term
In which of the following situations is it appropriate for an IT service provider to make copies of a
customer’s confidential data?
A. If the technician determines it necessary, for backup purposes
B. It is never appropriate to copy a customer’s data
C. If the content is public knowledge
D. With the customer’s permission, for backup purposes
Definition
With the customer’s permission, for backup purposes

Explanation:
Get customer’s permission to access the confidential data for backup purposes only. You are not
allowed to access any confidential data whatsoever without customer’s permission.
Term
A user is suspected of engaging in prohibited activity on their workstation. Which of the following
should be done FIRST?
A. Inform a supervisor or management.
B. Disable network access for the user.
C. Search the workstation for evidence.
D. Call the authorities to question the user.
Definition
Inform a supervisor or management

Explanation:
If you found out about your co worker, inform your supervisor or senior management and let them
handle the situation. You don’t need to interfere in the situation.
Term
Which of the following is required in order for BitLocker to be enabled?
A. Drive encryption
B. Group Policy
C. Trusted platform module
D. Power-on Password
Definition
Trusted platform module
Term
The technician has identified prohibited content on a PC. Which of the following would be the FIRST action that the technician should take?
A. Walk away
B. Turn off the PC
C. Report it
D. Search for more
Definition
Report it

Explanation:
Report the content to higher authorities in your organization. They will take care of it.
Term
a technician has replaced a riser inside a server and the riser is failing again after reboot. which of the following should have been used when initially replacing the riser?
a. compressed air
b. vacuum cleaner
c. proper cable management
d. esd mat
Definition
esd mat
Term
which of the following does a technician need to do before giving a pc, which has been confiscated for prohibited activity, to another department?
a. identify prohibited activity on pc
b. document change of custody
c. report prohibited activity
d. preserve data
Definition
document change of custody
Term
which of the following is the best example of the use of chain of custody?
A. Technician uses a third party to hand over the PC to the proper authority.
B. Technician remembers when and who they gave the PC to.
C. Technician calls supervisor after PC has been transferred.
D. Technician notes the date, time and who was given the PC.
Definition
Technician notes the date, time and who was given the PC.

Explanation:
Document the data, time and the name and designation of the person to who the PC was given.
Ask the person to sign the document.
Term
which of the following should be considered when building a standard pc?
a. capacity of the hard drive
b. raid level that will be used
c. requirements for applications
d. amount of ram
Definition
requirements for applications

Explanation:
If you are building a PC, you need to determine what kind of computing power is needed. If you
want gaming, CAD or 3D animation, you need powerful processor and lots of RAM. If you need a
standard PC, take into account the requirements for applications that you plan to use on the new
PC. Then build the PC according to the requirements
Term
A technician is working on a PC but does not have their grounding strap. Which of the following would be the BEST method the technician should use to ground themselves?
A. Hold the metal of the case
B. Hold on to the power cord
C. Take off their shoes
D. Unplug the PC
Definition
hold the metal of the case
Term
a technician is helping set up a new networking closet and notices that the humidity level is low in the room. which of the following should be installed first before rack mounting equipment?
a. a dehumidifier
b. a fire suppression system
c. esd strap
d. grounding bars
Definition
grounding bars
Term
a technician documents the findings of illegal material that was found on a workstation. which of the following should the technician do next when storing the workstation?
a. set all users to administrators
b. destroy the hard drive
c. reimage the workstation and deploy
d. adhere to the chain of custody
Definition
adhere to the chain of custody
Term
which of the following would a technician most likely perform to prevent a tripping hazard?
a. use an esd strap
b. proper cable management
c. use plenum graded cable
d. proper documentation
Definition
proper cable management
Term
A technician has been tasked with installing a new server into a rack. The new server already has mounting rails installed and has a sticker showing the weight of the server is 80 pounds (36.2 kilograms). Which of the following is the BEST way to install the server from a safety perspective?
A. Move the rack rails in to their fully closed position and then install the server.
B. Have an additional technician assist in installing the server.
C. Connect all of the cabling to the back of the server and then slide it onto the rails.
D. Slide the rack rails out to their fully extended position and then install the server.
Definition
Have an additional technician assist in installing the server.
Term
A call logging process would be used by a technician in order to:
A. assign the appropriate status level for the problem.
B. create records which enable user authentication.
C. help maintain a balanced workload for the help desk technicians.
D. identify common problems among many users
Definition
identify common problems among many users
Term
A user is unsatisfied with the quality of the repair that another technician has completed on their PC. Which of the following should be done to help the user?
A. Agree with the user’s complaints
B. Clarify the user’s statements
C. Minimize the user’s criticism
D. Shadow the other technician on the next repair
Definition
Clarify the user’s statements
Term
A technician receives a request to investigate illegal copyrighted content that may exist on a
company laptop. Which of the following is the FIRST step in dealing with the request?
A. Preserve the data
B. Identify content
C. Document changes
D. Report to the user’s supervisor
Definition
Identify content
Term
When securing evidence of misconduct or illegal activity, which of the following describes the proper safeguarding of evidence?
A. CAPTCHA
B. Spear phishing
C. Chain of custody
D. Access control
Definition
chain of custody
Term
the technician is installing a new video card. which of the following actions should the technician perform prior to the installation?
A. Disconnect power supply from motherboard.
B. Disconnect UPS from the wall’s electrical outlet.
C. Disconnect Power over Ethernet (PoE) cable.
D. Disconnect power from the workstation’s power supply
Definition
Disconnect power from the workstation’s power supply.
Term
A technician replacing a CRT monitor and the battery inside of a UPS wishes to dispose of the replaced hardware. Which of the following should the technician do to BEST ensure proper
disposal?
A. Store equipment in IT inventory.
B. Donate to a local nonprofit organization.
C. Follow local government regulations for disposal.
D. Affix MSDS sheet to items for the waste management company
Definition
Follow local government regulations for disposal.
Term
A company has experienced recent heat wave conditions that have caused blackouts. The company is concerned about possible data corruption. Which of the following would help mitigate
their concerns?
A. Battery backup
B. Proper ventilation
C. Humidity control
D. Surge suppressor
Definition
battery backup
Term
a user reports a number of inappropriate files appearing and disappearing from their computer. The technician identifies a program running that would appear to be the source of the rogue data. Which of the following should the technician do NEXT?
A. Discover where the files originate
B. Report the activity to management
C. Preserve the inappropriate files
D. Document the result of the service call
Definition
Report the activity to management
Term
A technician, Anne, is working on the CEO’s laptop and notices that there are some confidential documents scattered all over the desk. Which of the following is the BEST course of action to follow?
A. Read the scattered documents to see if there are any new company rules going into effect
B. Move all the documents to one side of the desk and leave them there
C. Continue working while ignoring the documents on the desk
D. Contact the CEO before proceeding with work and ask them to store them in a safe place
Definition
Contact the CEO before proceeding with work and ask them to store them in a safe place
Term
When installing a wide SCSI controller in a computer, which ID number should be configured on the controller to give it the highest priority in the chain?
A. 0
B. 7
C. 8
D. 15
Definition
7
Term
Which of the following devices uses both light and a lens to facilitate data warehousing?
A. Digitizer
B. Touch screen
C. Barcode reader
D. Camera
Definition
barcode reader
Term
Which of the following would MOST likely be found on a docking station versus a port replicator?
A. USB Hub
B. VGA Port
C. PS/2 Slot
D. DVD-ROM
Definition
dvd-rom
Term
Which of the following amounts of memory BEST represents the upper limit of RAM when using a 32-bit architecture?
A. 2 GB
B. 4 GB
C. 6 GB
D. 16 GB
Definition
4 GB
Term
Laser printers and thermal printers both use a heating element to function. Which of the following
differentiates them?
A. Laser printers require a liquid pigment.
B. Thermal printers use device specific stock.
C. Laser printers do not require thermal toner.
D. Thermal printers utilize refillable heat toner
Definition
thermal printers use device specific stock
Term
Which of the following parts of a laptop screen provides illumination for the LCD?
A. Inverter
B. Backlight
C. Inverter connector cable
D. Bezel
Definition
backlight
Term
Which of the following is the FIRST thing a technician should do before putting their hand inside a computer case?
A. Acquire the appropriate tools that are going to be used.
B. Touch the case to discharge static.
C. Remove loose jewelry.
D. Refer to manufacturer documentation
Definition
Touch the case to discharge static.
Term
A SOHO environment utilizes network hardware address filtering to minimize unauthorized use of its network infrastructure. A technician has been asked to install a shared network printer in the environment. Which of the following MUST the technician know in order to add the printer to the
environment?
A. IP address of the printer
B. MAC address of the printer
C. Subnet mask of the network
D. Firmware version of the printer
Definition
MAC address of the printer
Term
Which of the following is an example of an APIPA address?
A. 4.2.2.2
B. 10.23.145 90
C. 169.254.44.157
D. 192.168.32.59
Definition
169.254.44.157

Explanation:
Reference. http://www.petri.co.il/whats_apipa.htm
Term
An upset customer, Anne, calls in to a repair center to report that her new computer is not working. Anne berates the technician and insists someone repair her computer as soon as possible. The technician should do which of the following? (Select TWO).
A. Maintain a positive attitude
B. Recommend wine use another repair center
C. Place Anne on hold to allow her to calm down
D. Follow up with Anne at a later date to verify satisfaction
E. Offer different repair options if possible
F. Listen and do not interrupt the customer
Definition
Maintain a positive attitude
&
Offer different repair options if possible
Term
A technician installed a new docking station for a user and they have lost the ability to connect to the network. Which of the following is the MOST likely reason?
A. DHCP is disabled
B. The network is down
C. Device drivers are not loaded
D. The product is not compatible
Definition
Device drivers are not loaded
Term
Which of the following is used to detect and correct a single bit error in a memory DIMM?
A. RIMM
B. ECC
C. Parity
D. 8b10b encode/decode
Definition
ECC
Term
Which of the following ISP types requires an RJ-11 connection to the PC?
A. Cellular
B. Cable
C. Dial-up
D. WiMAX
Definition
dial-up
Term
Which of the following BEST describes the purpose of a TV tuner card?
A. Decrease the interference associated with the incoming signal
B. Increase the reception of nearby televisions
C. Convert the user's Internet service into a television signal
D. Decode NTSC or PAL signals for the PC
Definition
Decode NTSC or PAL signals for the PC
Term
After having difficulty printing, a user, Joe, informs a technician that the print server needs to be reset because there are a number of documents pending in the printer on the control panel. The technician understands that the real solution is to clear a paper jam. Which of the following is the MOST appropriate response the technician should give Joe?
A. Inform Joe that there are print jobs piling up, but the cause is a paper jam, and a technician is
fixing the issue now.
B. Tell Joe that he was incorrect about the print server, and ask him open-ended questions to see
if he has further suggestions.
C. Thank Joe for his help with solving the issue, and let him know that a technician is in the
process of resetting the print server.
D. Remove the paper jam from the printer and offer Joe some reference materials so he can be
more helpful in the future.
Definition
Remove the paper jam from the printer and offer Joe some reference materials so he can be more helpful in the future.
Term
Which of the following would be a necessary step in performing preventive maintenance on a thermal printer?
A. Replace the print head
B. Apply the maintenance kit
C. Clean the heating element
D. Replace the toner
Definition
Clean the heating element
Term
Which of the following is enabled in the BIOS that will prompt a user, Joe, to enter his password every time the laptop performs a POST?
A. Power User access
B. Power on password
C. Administrative password
D. User profile access
Definition
Power on password
Term
Which of the following ports is used for POP3 traffic by default?
A. 25
B. 110
C. 143
D. 443
Definition
110

Explanation:
Reference. http://en.wikipedia.org/wiki/Post_Office_Protocol
Term
Which of the following cards would utilize a 4G signal to provide Internet access?
A. Wi-Fi cards
B. Cellular cards
C. Sound cards
D. USB cards
Definition
Cellular cards
Term
A technician is installing new hard drives into a server and needs to set IDs to numbers ranging from 0-15. Which of the following types of drives is the technician installing?
A. SATA
B. SCSI
C. USB
D. EIDE
Definition
scsi

Explanation:
Reference. http://en.wikipedia.org/wiki/SCSI
Term
Which of the following is used to provide secure file storage to network users only?
A. NAS
B. IMAP
C. SAN
D. SSH
Definition
nas

Explanation:
Reference. http://searchstorage.techtarget.com/definition/network-attached-storage
Term
A technician completing a server room build out encounters a bundle of un-terminated network cables that are not labeled. Which of the following tools would be the BEST to determine which
devices the cables are run to?
A. Toner probe
B. Multimeter
C. Cable tester
D. Loopbackplug
Definition
toner probe
Term
The accounting department has requested a printer with a duplexing assembly. They most likely want to add which of the following features?
A. Print in color on card stock
B. Print on both sides
C. Print on envelopes
D. Print on specialized paper
Definition
print in both sides
Term
A technician has been asked to install a printer on a Windows XP machine. Through which of the following Control Panel utilities will the technician install the printer?
A. Printers and Devices
B. Devices and Printers
C. Printers and Faxes
D. Devices
Definition
printers and faxes
Term
When a user's computer boots, a message shows that reads; "Alert! Cover previously removed." Which of the following was configured in the BIOS to cause this alert?
A. Boot sequence
B. Date/time clock settings
C. Intrusion detection
D. Virtualization support
Definition
intrusion detection
Term
Which of the following would be an example of prohibited content?
A. Third party proxy sites
B. Malicious cookie
C. Detected virus
d. unwanted pop-up
Definition
unwanted pop-up
Term
Which of the following cables is prone to electromagnetic interference?
A. STP
B. PVC
C. Plenum
D. UTP
Definition
utp
Term
A technician, Anne, has repaired a CEO's laptop. Which of the following is the LAST step that should be taken after the repair is completed?
A. Prepare a hot spare in preparation for the next repair
B. Document all of the services provided
C. Communicate the status of the repair with the CEO
D. Offer other repair options if they are available
Definition
Communicate the status of the repair with the CEO
Term
A common method of accessing computers remotely that uses port 23 is known as?
A. LDAP
B. RDP
C. Telnet
D. FTP
Definition
telnet

Explanation:
Reference. http://www.speedguide.net/port.php?port=23
Term
Which of the following wireless transmission methods requires line of sight?
A. Infrared
B. RFID
C. 802.11a
D. Bluetooth
Definition
infrared
Term
Which of the following memory types has 184 pins?
A. DDR3
B. DDR
C. SDRAM
D. DDR2
Definition
ddr
Term
which of the following network types uses IrDA for communication?
A. MAN
B. WAN
C. PAN
D. LAM
Definition
pan

Explanation:
Reference. http://www.rfidc.com/docs/introductiontowireless_standards.htm
Term
A customer has purchased a 1TB internal hard drive. The customer would like to have it installed
as a data drive in their existing system. The technician discovers there is no spare power supply connector for the new hard drive. Which of the following would enable the technician to EASILY accomplish the task? (Select TWO).
A. Replace the existing hard drive.
B. Replace the power supply.
C. Remove the floppy disk.
D. Remove the CD-ROM.
E. Split an existing power connection
Definition
Remove the CD-ROM
&
Split an existing power connection
Term
Which of the following memory types is MOST commonly found in Pentium 4 class and newer desktop PCs?
A. SIMM
B. RAMBUS
C. SODIMM
D. DIMM
Definition
rambus
Term
A laptop's wireless card shows up in the Device Manager, but the signal strength is always one bar. This is caused by which of the following?
A. The signal is disabled in the wireless utility
B. Disconnected or broken antenna
C. Disconnected or broken inverter
D. The wireless switch is turned off
Definition
Disconnected or broken antenna
Term
[image]

drag and drop images
Definition
[image]

answers
Explanation:
A – Memory Module Connectors (1, 2, 3, 4)
B – Main Power Connector
C – Floppy drive connector (FLOPPY)
D – PCI Express x16 card connector
E - IDE Drive Connector
F – Front Panel I/O Connector
G – SATA Connector
H – CMOS Battery
I – PCI Card Connector
J – PCI Express x4 connector
K – PCI Express x1 card connector
L – Fan Connector (CPU FAN)
M – CPU Socket
N – USB Connector
O – Processor Power Connector
Term
A first time PC owner drops off their brand new PC for service, reporting that it is slow and the memory should be 12GB according to the box but only reports 4GB. The RAM voltage was set
improperly; one chip needed to be reseated and the BIOS had to be set to use the triple channel architecture. When picking up the PC the customer asks what was wrong. Which of the following would be the MOST appropriate response for this customer?
A. “Your PC's memory was installed incorrectly. I removed it and put it back in. Additionally the
XMP profile needed to be adjusted for TCA.”
B. “It was very complicated and technical in nature. If you do not mess with the settings, it should
be fine from now on.”
C. “You had the DDR3-1600 set up wrong; you set it for 1.5v and single channel.”
D. “The PC's memory, or RAM, needed to have the correct settings applied to be utilized correctly.
It should work fine now.”
Definition
“The PC's memory, or RAM, needed to have the correct settings applied to be utilized correctly.
It should work fine now.”
Term
A technician would like to load an operating system CD on startup. Which of the following settings would a technician change in the BIOS?
A. Enable TPM
B. Enable BIOS password
C. Disable TPM
D. Boot sequence
Definition
Boot sequence
Term
During which of the following phases of the imaging process is the latent image exposed to toner?
A. Charging
B. Developing
C. Exposing
D. Transferring
Definition
Developing
Term
Which of the following is an APIPA address?
A. 10.10.x.x
B. 169.254.x.x
C. 192.168.x.x
D. 255.x.x.x
Definition
169.254.x.x
Term
Which of the following configurations would be set after installing a new modem card?
A. Proxy server settings
B. Workgroup name
C. COM port number
D. Expansion port
Definition
COM port number
Term
Which of the following devices would need to be configured to block specific ports and protocols
from entering the network?
A. Bridge
b. firewall
c. port replicator
d. gateway
Definition
firewall
Term
Which of the following is the appropriate interface to connect an optical mouse and keyboard to a
computer?
A. IEEE 1394
B. USB
C. Serial
D. eSATA
Definition
usb
Term
A workstation would MOST likely be connected to an office network using which of the following cable types?
A. eSATA
B. Bluetooth
C. SCSI
D. Ethernet
Definition
Ethernet
Term
Which of the following safety devices would be employed to prevent static discharge between a computer and a technician?
A. Non-Magnetic screwdriver
B. Voltmeter
C. Electrical tape
D. ESD mat
Definition
esd mat
Term
A technician is tasked with selecting components to build a computer that will be used for computer aided drafting and computer aided modeling. Which of the following components are the BEST choices? (Select TWO).
A. Triple channel memory
B. MIDI sound card
C. TV tuner
D. Onboard graphics
E. Socket 1366 CPU
Definition
Triple channel memory
&
Socket 1366 CPU
Term
Which of the following printing technologies uses piezoelectric pressure pads to produce small
bubbles that are moved to the paper?
A. Impact
B. Thermal
C. Laser
D. Inkjet
Definition
inkjet
Term
Which of the following will help protect against brown outs?
A. Power supply
B. Anti-static strap
C. Surge suppressor
D. Battery backup
Definition
battery backup
Term
Which of the following protocols would an email client use?
A. HTTP
B. SNMP
C. POP3
D. SFTP
Definition
pop3
Term
A technician has replaced a bad internal WLAN card in a Windows 7 Professional laptop. The WLAN card is listed in Device Manager as enabled and working. Which of the following should be done NEXT to use the card?
A. Change the security passphrase of the network.
B. Configure encryption on the router.
C. The SSID of the network must be added to the connection.
D. The firmware and drivers must be updated to the latest version
Definition
The SSID of the network must be added to the connection
Term
A technician is not able to boot to Windows OS. A “Non-bootable device found” message appears on the screen when the computer restarts. Which of the following is the MOST possible cause of the error message?
A. MBR is corrupt on the HDD.
B. HDD is set to Cable Select.
C. The operating system is corrupt.
D. A bootable HDD is not recognized in the BIOS
Definition
A bootable HDD is not recognized in the BIOS
Term
A printer is not pulling paper out of the paper tray. Which of the following is the MOST possible cause of the problem?
A. Pickup rollers
B. Print head
C. Drum
D. Fuser
Definition
pickup rollers
Term
Which of the following connector types is found on coaxial cables?
A. F
B. ST
C. RJ-11
D. RJ-45
Definition
f
Term
Which of the following is the correct pin out for T568B?
A. Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown
B. Blue, blue/white, orange/white, orange, brown/white, brown, green/white, green
C. Green/white, green, orange/white, blue, blue/white, orange, brown/white, brown
D. Orange/white, orange, brown/white, brown, green/white, green, blue, blue/white
Definition
Orange/white, orange, green/white, blue, blue/white, green, brown/white, brown
Term
Which of the following lists the correct non-overlapping channels in 2.4 GHz?
A. 1,6,11
B. 2,4,6,8,10
C. 3,6,9
D. 5,11
Definition
1,6,11
Term
A home user working outside an office reports that their laptop is no longer connecting to the Internet. Which of the following would a technician recommend to check FIRST?
A. Windows Firewall settings
B. DHCP settings
C. Disable HomeGroup
D. Wireless on/off switch
Definition
Wireless on/off switch
Term
Which of the following provides the MOST storage capacity?
A. Floppy diskette
B. Blu-ray
C. DVD
D. CD-ROM
Definition
blu-ray
Term
Which of the following provides the BEST protection from brown outs?
A. Surge suppressor
B. Computer power supply with built in surge protections
C. Motherboard with built-in surge protection
D. Uninterruptible power supply
Definition
Uninterruptible power supply
Term
Proper lifting technique for heavy items is:
A. to use gloves to pick up the item.
B. to squat and lift from the legs.
C. to have two people bend down and pick the item up.
D. to bend down and lift the item up
Definition
to squat and lift from the legs
Term
When a grounding strap is not available, a technician can ground by touching the computer’s:
A. power supply.
B. CPU fan.
C. memory chips.
D. motherboard
Definition
power supply
Term
A technician needs to configure a computer with an external storage drive. Which of the following
interfaces would provide the FASTEST throughput?
A. USB 2.0
B. eSATA
C. CAT5
D. FireWire
Definition
esata
Term
A technician replaces a computer’s NIC with a wireless card. The user wants to save the NIC. Which of the following should the technician use to preserve the NIC?
A. ESD mat
B. ESD wrist strap
C. Sealable plastic bag
D. Anti-static bag
Definition
Anti-static bag
Term
A technician needs to replace a computer’s hard drive. Which of the following should the technician do FIRST?
A. Remove network connections
B. Remove the RAM
C. Self ground on the computer case
D. Disconnect power to PC
Definition
Disconnect power to PC
Term
When servicing a laptop, which of the following components usually requires the keyboard to be removed before the component can be replaced?
A. Processor
B. Hard drive
C. Battery
D. Optical drive
Definition
Processor
Term
Which of the following laptop displays would provide the BEST viewing angle?
A. Passive matrix
B. TFT LCD
C. DLP
D. Plasma
Definition
TFT LCD
Term
When setting up for a projector presentation, which of the following laptop function keys usually needs to be toggled?
A. Contrast
B. Brightness
C. Display
D. Bluetooth
Definition
Display
Term
A user, Ann, states that her laser printer has a smudge that repeats itself every couple inches down the center of each page. Which of the following components MOST likely needs replacing?
A. Rollers
B. Fuser
C. Toner drum
D. Pickup assembly
Definition
Toner drum
Term
Which of the following cable types has a MAXIMUM transfer speed greater than 1 Gbps?
A. CAT6
B. CAT5
C. CAT5e
D. STP
Definition
CAT6
Term
Which of the following wireless standards provides the STRONGEST encryption?
A. WPA2
B. WPA
C. WEP64
D. WEP128
Definition
WPA2
Term
Which of the following memory types would MOST likely be installed in a laptop in the form of DDR3?
A. SODIMM
B. DIMM
C. CRIMM
D. RIMM
Definition
sodimm
Term
Which of the following ports is used by default for DNS traffic?
A. 25
B. 53
C. 143
D. 3389
Definition
53
Term
Which of the following ports is used by default for IMAP traffic?
A. 53
B. 110
C. 143
D. 443
Definition
143
Term
A technician is asked to verify that a CAT5 patch cord, created by another technician, is in working order. Which of the following tools should the technician use to verify the patch cord?
A. Multimeter
B. Toner probe
C. Loopback plug
D. Cable tester
Definition
Cable tester
Term
A dial-up modem uses which of the following types of connectors?
A. RJ-11
B. RG-59
C. RJ-45
D. RG-6
Definition
rj-11
Term
A technician installs a new high-end gaming card into a computer but is not seeing any video. Which of the following power connectors did the technician MOST likely forget to install?
A. 4/8-pin 12v
B. 6/8-pin Molex
C. 20-pin main
D. 24-pin main
Definition
6/8-pin Molex
Term
Which of the following should a technician do FIRST after receiving a call from a customer asking for assistance?
A. Confirm the user and the associated issue.
B. Confirm the hardware make, model, and serial number.
C. Escalate the call to a supervisor.
D. Assign the appropriate status for the problem
Definition
Confirm the user and the associated issue.
Term
Which of the following would be the BEST response a technician should give a customer who inquires about how long it will take to repair their PC?
A. The technician should ask the customer when they would like the computer to be completed.
B. Inform the customer that others will be helped first, but they will complete the repair as soon as
possible.
C. Based on the technician’s assessment, give the customer an estimated time of completion.
D. Ask the customer to check in with the technician daily, until all work is completed
Definition
Based on the technician’s assessment, give the customer an estimated time of completion
Term
Which of the following display types uses a charged gas method of illumination?
A. OLED
B. CRT
C. LED LCD
D. Plasma
Definition
Plasma
Term
Which of the following laptop hardware components requires a re-soldering process in order to replace properly?
A. Mini PCIe wireless card
B. Heat sink
C. DC jack
D. Li-Ion battery
Definition
DC jack
Term
A user, Ann, is experiencing headaches and motion sickness symptoms when using her new computer monitor. Which of the following can a technician adjust to help Ann?
A. Privacy filter
B. Refresh rate
C. Use a digital signal
D. Brightness
Definition
Refresh rate
Term
Which of the following protocols is used by a server to assign IP addresses?
A. DNS
B. SMTP
C. LDAP
D. DHCP
Definition
dhcp
Term
Which of the following protocols is used to translate fully qualified domain names into IP addresses?
A. LDAP
B. DNS
C. DHCP
D. SMTP
Definition
dns
Term
Which of the following is the MOST important aspect of the chain of custody?
A. Reporting
B. Preservation
C. Observation
D. Documentation
Definition
documentation
Term
A PC cannot connect to the network. A network card was purchased without documentation or driver discs. Which of the following is the BEST way to install it into this machine?
A. From the PC, download and install the drivers
B. Run Windows update to install drivers
C. Copy drivers to flash drive and install
D. Purchase the disc online and install
Definition
Copy drivers to flash drive and install
Term
A coworker has reported that someone has engaged in prohibited activity. The supervisor has asked the technician to quarantine the PC until police arrive. Which of the following should the technician do? (Select TWO).
A. Allow the user to continue working
B. Check for viruses
C. Re-image the hard drive
D. Document time/date for later reference
E. Prevent users from accessing the PC
F. Turn off PC
Definition
Document time/date for later reference
&
Prevent users from accessing the PC
Term
Which of the following pin pairs remain with the same wire color for either T568A or T568B?
A. Pair 1 & 8
B. Pair 2 & 7
C. Pair 3 & 6
D. Pair 4 & 5
Definition
Pair 4 & 5
Term
Which of the following would be included when documenting the MOST recent policy on corporate behavior?
A. Page numbers
B. Author of the document
C. A complete table of contents
D. Last revision dates and version numbers
Definition
Last revision dates and version numbers
Term
Which of the following represents a wiring standard for connectors of twisted pair cables?
A. Fiber
B. T568A
C. IEEE1394
D. CAT5
Definition
T568A
Term
Which of the following connectors would be found on a coaxial cable? (Select TWO).
A. BNC
B. LC
C. IDE
D. F
E. ST
Definition
bnc
&
f
Term
Which of the following BIOS features should be enabled to increase security of the physical computer?
A. Chassis Intrusion Detection
B. Advanced Configuration and Power Interface
C. Antivirus Software
D. Temperature Monitoring
Definition
Chassis Intrusion Detection
Term
Which of the following is NOT a best practice when prohibited activity is suspected?
A. Back up the hard drive
B. Turn off the computer
C. Document the incident
D. Identify the content
Definition
Turn off the computer
Term
A user, Joe, notices his laptop performance decreases while playing multimedia files. Which of the
following would MOST likely increase performance?
A. Install a high-end graphics card with onboard memory.
B. Replace the sound card with a higher quality product.
C. Upgrade the CPU.
D. Increase SODIMM memory
Definition
Increase SODIMM memory
Term
After making a long CAT5 cable, the technician fears that the cable may have been damaged during the pull, but does not have a cable tester. Which of the following would be the BEST
alternative tool to determine whether there are any breaks or shorts in the cable?
A. Multimeter
B. Voltmeter
C. Loopback plug
D. Punchdown tool
Definition
Multimeter
Term
Which of the following is the form factor of a standard VGA connector?
A. DB-15
B. DB-9
C. DIN-6
D. DB-25
Definition
DB-15
Term
A technician is going to install a gigabit Ethernet adapter into a laptop for a customer. Which of the following technologies is MOST likely being used in this installation?
A. Express card 54
B. USB 2.0
C. PCIe
D. Port replicator
Definition
Express card 54
Term
A technician is installing a liquid cooling system for a high-end gaming PC. Which of the following liquids is MOST likely used for cooling?
A. Iodine
B. Mercury
C. Thermal paste
D. Oil
Definition
oil
Term
In order to use an Intel Core 2 Duo processor, which of the following sockets MUST be on the motherboard?
A. LGA 755
B. LGA 1155
C. LGA 1156
D. LGA 1366
Definition
LGA 755
Term
A user is trying to print pictures from their camera to a PAN printer. When the user tries to print, the camera states there is no printer paired with the camera. Which of the following is the MOST likely cause?
A. The camera’s Bluetooth option is not set for discoverable.
B. Ink needs to be replaced in the printer.
C. Bluetooth is turned off on the printer.
D. The camera does not have the printer drivers installed
Definition
Bluetooth is turned off on the printer
Term
Which of the following terms is MOST likely associated with a modem connection?
A. RJ-11
B. 802.11g
C. RJ-45
D. IEEE 1394
Definition
RJ-11
Term
Which of the following display types is likely to draw the LEAST amount of power?
A. LCD
B. LED
C. CRT
D. Plasma
Definition
led
Term
Which of the following display types is MOST likely to have problems with light and glare?
A. Plasma
B. LED
C. OLED
D. LCD
Definition
Plasma
Term
A user reports that some of the colors are bright in some areas and dull in others when printing to a laser printer. Which of the following should the technician do NEXT to resolve the issue?
A. Replace the pickup rollers
B. Print the cleaning page
C. Print a test page
D. Replace the fuser
Definition
Print the cleaning page
Term
A user from the payroll department is printing out paychecks and notices that words are not completely being printed out. The user does state that all of the print on the checks is still dark and legible. Which of the following should the technician perform to resolve this issue with the impact printer?
A. Reinstall the print drivers
B. Clean the printer head
C. Replace the printer ribbon
D. Replace the printer cable
Definition
Clean the printer head
Term
A user reports that when printing to an impact printer that the carbon copies are legible but the top
copy is blank. Which of the following is the MOST likely cause?
A. Replace the printer data cable
B. Reinstall the print drivers
C. Replace the printer head
D. Replace the ribbon
Definition
replace the ribbon
Term
Which of the following is correct about differences in CAT5 and CAT6 connectors?
A. CAT5 connectors have locking tabs
B. CAT5 and CAT6 use the same connectors
C. CAT6 supports three different wiring standards
D. CAT6 connectors are longer for better contact
Definition
CAT5 and CAT6 use the same connectors
Term
Which of the following is often required to complete configuration of a barcode scanner?
A. The scanner must be set to reject scanning any codes shorter than three digits.
B. The system must be rebooted and update drivers installed.
C. The scanner utilities must be run to adjust the light intensity of the laser.
D. The scanner must be programmed by scanning in select codes.
Definition
The scanner must be programmed by scanning in select codes
Term
Which of the following is the MAIN difference between an LCD display and an LED display?
A. The ability to use external displays
B. The source of the backlighting
C. The viewable size of the display
D. The size of the pixel display
Definition
The source of the backlighting
Term
When printing forms that need to be copied using carbon paper, which of the following technologies is BEST suited?
A. Laser
B. Thermal
C. Inkjet
D. Impact
Definition
impact
Term
Which of the following characteristics of wireless networks is TRUE?
A. 802.11g operates at 5.0Ghz.
B. 802.11n has a greater reach.
C. 802.11a operates at 2.4Ghz.
D. 802.11b is the fastest
Definition
802.11n has a greater reach.
Term
A technician installs a new inkjet printer at a workstation. The new drivers are installed from a CD
and a test page runs successfully. When a document containing tables and graphics is printed, it
comes out with partial graphics and misaligned tables. Which of the following should the
technician do NEXT?
A. Install and test the closest match to that printer model from Windows.
B. Visit the vendor’s website and download the most recent driver for that printer.
C. Research the issue on the Internet and try to find a solution.
D. Reinstall the printer driver from the CD that came with the printer
Definition
Visit the vendor’s website and download the most recent driver for that printer
Term
A technician has just installed a network card on a Windows 7 computer. Which of the following should the technician do NEXT?
A. Install the manufacturer’s drivers
B. Run Windows Updates
C. Reboot the machine
D. Flash the BIOS
Definition
Install the manufacturer’s drivers
Term
A user recently installed a joystick that is used to play video games on their computer. The user notices that the joystick is slowly drifting. Which of the following should the user do?
A. Replace the device
B. Reboot the computer
C. Reinstall the drivers
D. Recalibrate the device
Definition
Recalibrate the device
Term
A new server has recently been purchased and needs to have the RAID configured for its four drives. Which of the following RAID levels would be set up to provide the BEST performance and data protection?
A. 0
B. 1
C. 4
D. 5
Definition
5
Term
Which of the following wireless standards operates either exclusively or optionally in the 5.4GHz spectrum?
A. A and B
B. A and G
C. A and N
D. G and N
Definition
A and N
Term
Which of the following features allows an operating system to access multiple virtual processors?
A. Hyper threading
B. Integrated GPU
C. L2 cache
D. Multiple cores
Definition
Hyper threading
Term
Which of the following Internet connections commonly utilize an analog phone line? (Select TWO).
A. Satellite
B. WiMAX
C. Cellular
D. Dial-up
E. Cable
F. DSL
Definition
Dial-up
&
dsl
Term
Which of the following technologies uses a Cold Cathode Florescent Lamp Inverter to backlight the screen?
A. Plasma
B. LCD
C. LED
D. OLED
Definition
lcd
Term
For a wireless network configured to use WPA2 with AES encryption, which of the following is the MAXIMUM bit strength of the encryption?
A. 64 bits
B. 128 bits
C. 256 bits
D. 1024 bits
Definition
256 bits
Term
Which of the following would be the BEST means of securing access to a user’s corporate laptop?
A. Kensington lock
B. Enable Trusted Platform Module
C. Enable SMART in the BIOS
D. Biometrics
Definition
biometrics
Term
Which of the following wireless security standards uses AES, and is considered the MOST secure means of encryption?
A. Wireless Protected Access v2
B. Temporal Key Integrity Protocol
C. Wired Equivalent Privacy
D. Wireless Protected Access
Definition
Wireless Protected Access v2
Term
Which of the following is the MAXIMUM number of unique addresses in a Class C network?
A. 64
B. 128
C. 254
D. 255
Definition
254
Term
Which of the following is a public IP address?
A. 10.4.160.1
B. 55.5.254.1
C. 172.17.45.12
D. 192.168.100.100
Definition
55.5.254.1
Term
A technician is testing the voltages of connectors on the motherboard. Which of the following connectors would give a reading of 12V?
A. USB
B. Molex
C. SATA
D. IEEE 1394
Definition
molex
Term
A technician needs to set up three wireless AP's in a single small office building. Which of the following channels should the technician select (one channel per AP) to ensure the APs do not interfere with each other? (Select THREE).
A. 1
B. 3
C. 5
D. 6
E. 7
F. 8
G. 10
H. 11
Definition
1
&
6
&
11
Term
A company would like to connect multiple departments into one network operations center (NOC), yet provide each department with autonomy from one another and enable them to share their high speed Internet connection. Which of the following devices would BEST enable the NOC to accomplish this?
A. Repeater
B. Switch
C. Hub
D. Bridge
Definition
Switch
Term
A customer has a shared printer on their front desk. Both the printer and computer are heavily utilized on a daily basis. The user states the computer is constantly bogged down when they print a large document and would like it fixed. The BEST solution would be to:
A. remove the printer share from the network.
B. attach the printer to a print server.
C. purchase inexpensive inkjet printers for all users.
D. move the print share to another computer
Definition
attach the printer to a print server.
Term
A technician is troubleshooting a desktop system that is shutting down randomly after short time periods. After accessing the system BIOS, the technician checks various data from the
motherboard sensors. Which of the following would indicate an issue with the system?
A. The hard drive temperature is 30° Celsius
B. Power supply is providing +12v and +5v
C. CPU fan RPM value is 0
D. The number of physical processors value is 1
Definition
CPU fan RPM value is 0
Term
A customer reports that when they try to boot their desktop computer and have their MP3 player attached, it fails to boot. When the MP3 player is not attached, the computer boots properly. Which of the following will correct this issue and allow the computer to boot with or without the MP3 player attached?
A. Disable USB hard drives in the boot options
B. Move Optical drives up in the boot order
C. Disable legacy USB support
D. Enable Network in the boot options
Definition
Disable USB hard drives in the boot options
Term
Which of the following bus speeds is supported by PC2-5300 and PC2-4200?
A. 333Mhz
B. 533Mhz
C. 666Mhz
D. 800Mhz
Definition
533Mhz
Term
Which of the following are steps to take before replacing or updating the memory in a laptop?
(Select TWO).
A. Unplug the AC power adapter
B. Remove the keyboard and touchpad
C. Separate the screen from the base
D. Remove the battery
E. Remove all of the screws from the bottom of the case
Definition
Unplug the AC power adapter
&
Remove the battery
Term
Which of the following network topologies is the MOST likely to affect other downstream devices if
an issue occurs?
A. Mesh
B. Bus
C. Star
D. Ring
Definition
bus
Term
Which of the following is a standard AMD processor socket type?
A. LGA
B. 1366
C. F
D. 1155
Definition
f
Term
Which of the following private network types would MOST likely be used for a corporation with 100,000 employees?
A. Class A
B. Class B
C. Class C
D. APIPA
Definition
Class A
Term
A technician, Joe, is working on a small form factor PC and needs to install an additional NIC card.
Upon closer inspection, Joe notices that he cannot close the case with the new NIC installed. Which of the following cards does Joe need to complete the installation?
A. FireWire card
B. Parallel card
C. Storage card
D. Riser card
Definition
Riser card
Term
Older laptops that did not use LEDs used which of the following to power the backlight lamp?
A. Cathode
B. Inverter
C. Solenoid
D. Plasma
Definition
inverter
Term
Which of the following memory types is MOST commonly found in servers?
A. RAMBUS
B. ECC SODIMM
C. ECC RAMBUS
D. ECC DIMM
Definition
ECC DIMM
Term
Which of the following can be used as the default gateway for the 192.168.1.0/24 network?
A. 192.168.0.1
B. 192.168.0.255
C. 192.168.1.0
D. 192.168.1.10
Definition
192.168.1.10
Term
A home user wants to configure the wireless AP for gaming. Some games require that dynamic inbound communication be allowed for the game to work properly. Which of the following should the user configure on the AP to ensure games will work properly when dynamic communication is
required while maximizing security?
A. NAT
B. DMZ host
C. WPS
D. Port triggering
Definition
Port triggering
Term
Which of the following should the technician configure on a WAP to conceal the data being sent by
the wireless clients?
A. Enable MAC filtering
B. Disable SSID broadcast
C. Enable WEP
D. Decrease the AP transmit power
Definition
Enable WEP
Term
Which of the following devices uses a list of MAC addresses to direct packets to the appropriate
interface?
A. Switch
B. Router
C. Bridge
D. Hub
Definition
switch
Term
Which of the following devices is used to convert initially audible signals into digital signals to provide communication between two endpoints?
A. Bridge
B. Fax machine
C. Repeater
D. Modem
Definition
modem
Term
A user has lost connection to the Internet, but can still browse locally shared folders. Which of the
following connections is MOST likely down?
A. SAN
B. WAN
C. LAN
D. PAN
Definition
wan
Term
A laptop user has asked a technician to purchase a device that allows for central connection of multiple external devices. The user is cost-sensitive, so they would like a device that does not provide power to the laptop during usage. Which of the following items would BEST fit the user’s needs?
A. Docking Station
B. Parallel Port Selector
C. Port Replicator
D. Ethernet Hub
Definition
Port Replicator
Term
A small computer repair office has carpeted flooring. Which of the following accessories would BEST prevent against random electrical static damage?
A. Grounded 3 prong AC wall sockets
B. ESD mats
C. ESD wristbands
D. Surge suppressors
Definition
esd mats
Term
Which of the following types of connectors is used on a VGA cable?
A. DVI-A
B. RCA
C. DE-15
D. BNC
Definition
de-15
Term
Joe, a user, needs to connect a MIDI device to his computer, but the PC does not have the appropriate port. Which of the following add-ons would MOST likely have the port the PC needs?
A. Network Interface Card
B. TV Capture Card
C. Video Card
D. Sound Card
Definition
sound card
Term
A user is explaining a problem they are having to a technician. During the explanation the technician determines what the cause of the problem is. Which of the following should the
technician do?
A. Wait until the user finishes their explanation and then offer advice
B. Ignore the remainder of the user’s explanation and then offer advice
C. Interrupt the user so that the user does not have to offer more than is needed
D. Make a gesture to the user to let the user know that no more explanation is needed
Definition
Wait until the user finishes their explanation and then offer advice
Term
A user reports that a thermal printer is leaving the same part of every printed label blank. Which of the following steps should the technician perform FIRST?
A. Clean the element
B. Replace the printer
C. Replace the labels
D. Check the printer drivers
Definition
Clean the element
Term
Which of the following is the MOST common connection type for external CD-ROM drives?
A. USB
B. Ethernet
C. FireWire
D. eSata
Definition
usb
Term
Which of the following devices requires 3.3V of power from the motherboard?
A. SLI Video Card
B. DVD-ROM Drive
C. USB Port
D. Serial Port Card
Definition
Serial Port Card
Term
Multicast addresses fall in which of the following classful address ranges?
A. Class A
B. Class B
C. Class C
D. Class D
E. Class E
Definition
Class D
Term
Which of the following translates digital signals into analog for transmission over phone lines?
A. SAN
B. VoIP
C. Modem
D. Bridge
Definition
modem
Term
Which of the following cable types typically transmits the video from an analog security camera back to the CCTV system?
A. CAT5e
B. CAT6
C. RG-59
D. STP
Definition
rg-59
Term
Which of the following 802.11 standards has a MAXIMUM bandwidth throughput of 54Mbps and uses 2.4GHz frequency?
A. A
B. B
C. G
D. N
Definition
g
Term
A user has 6,250 Megabytes worth of pictures they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?
A. DL DVD Burner
B. LTO Drive
C. CD Burner
D. Blu-Ray Burner
Definition
DL DVD Burner
Term
When referring to laser printing, which of the following describes the development process?
A. The corona wire places a static charge on the drum.
B. Toner is pulled to the charged areas of the drum.
C. Toner is pulled from the drum to the paper.
D. The toner is permanently affixed to the paper
Definition
Toner is pulled to the charged areas of the drum.
Term
A technician has been tasked with designing a new printing solution for a small team. They want to be able to use a central printer from their shared workspace as well as the conference room next door. Which of the following connection methods would BEST suit their need?
A. USB
B. Infrared (IR)
C. Bluetooth
D. Wireless
Definition
Wireless
Term
ESD mats are useful for protecting against which of the following hazards?
A. Chemical burns
B. Electromagnetic interference
C. RF interference
D. Static buildup
Definition
Static buildup
Term
When a technician suspects prohibited activity on an organization’s network or computers, which of the following is the FIRST step they should take?
A. Confirm an actual infraction has taken place
B. Confront the suspected person with incident details
C. Notify others so that peers will stop the activity
D. Erase the contents of the user’s computer and disable their account
Definition
Confirm an actual infraction has taken place
Term
customer wants to be able to archive a large 15 to 20 GB project to optical media using a single disk. Which of the following should a technician recommend?
A. Blu-Ray writer
B. DVD-RW drive
C. Dual Layer DVD burner
D. CD-ROM burner
Definition
Blu-Ray writer
Term
Which of the following wireless standards operates at 5GHz? (Select TWO).
A. 802.11a
B. 802.11b
C. 802.11bg
D. 802.11g
E. 802.11n
Definition
802.11a
&
802.11n
Term
A technician is preparing to perform a processor upgrade on a critical company server. Which of the following precautions should be taken FIRST before performing such work on a system?
(Select TWO).
A. Discharge all capacitors inside the PSU
B. Remove all jewelry
C. Ensure the PSU is plugged into a grounded electrical socket
D. Ensure humidity levels within the room are lowered
E. Put on an anti-static wrist strap
Definition
Remove all jewelry
&
Put on an anti-static wrist strap
Term
Which of the following supports a MAXIMUM frequency of 100MHz?
A. Cat5
B. Cat5e
C. Cat6
D. Cat6a
Definition
Cat5
Term
A brand new datacenter has been wired with all CAT6a wiring. A technician has been tasked to immediately install and boot up an already configured mission critical file server. Prior to turning the server on, the technician realizes that they had brought CAT5e patch cords by mistake. Which of the following should the technician do?
A. Install the CAT5e cable, boot the server and then return and replace it later.
B. Inform the customer and recommend temporarily using the CAT5e cable.
C. Install the CAT5e cable, document the installation and leave the premises.
D. Inform the customer that the server will be available as soon as a CAT6a cable is acquired
Definition
Inform the customer and recommend temporarily using the CAT5e cable
Term
Which of the following helps law enforcement show accountability for evidence as it was gathered?
A. Drive hashing
B. Chain of custody
C. Drive image creation
D. Court subpoena
Definition
Chain of custody
Term
A technician has been asked to install a printer on a Windows 7 machine. Through which of the following Control Panel utilities will the technician install the printer?
A. Printers and Devices
B. Printers
C. Devices and Printers
D. Printers and Faxes
Definition
Devices and Printers
Term
A technician has been asked to share a laser printer amongst the users in an HR workgroup. The printer will need to be accessed from distances up to 200 feet through no more than one to two,
hollow, dry board walls. Which of the following methods should be used?
A. 802.11x
B. PAN
C. USB
D. Infrared (IR)
Definition
802.11x
Term
A technician has been asked to identify the unknown network addresses from a series of printers
attached to the network via external hardware printer servers. Which of the following will provide the technician with the necessary information?
A. Performing a device self test print page from each printer
B. Performing a device print page from each print server
C. Performing a device factory reset on each print server
D. Performing a PING of each device address without the FQDN
Definition
Performing a device print page from each print server
Term
raid 5 requires a minimum of how many hard drives?
a. 1
b. 2
c. 3
d. 4
Definition
3
Term
when installing a floppy drive data cable, it is important for a technician to ensure which of the following? (select 2)
a. availability of compatible power connectors
b. adequate hard drive capacity
c. correct cpu clock speeds
d. correct master/slave jumper settings
e. proper orientation of the data cable
Definition
availability of compatible power connectors
&
proper orientation of the data cable
Term
A laser multi-function device in an office is able to scan documents, but users are reporting that when they try to make copies they receive an error. Which of the following troubleshooting steps should a technician try FIRST?
A. Apply a new preventative maintenance kit.
B. Ensure the MFD is connected and on the network.
C. Replace all empty ink cartridges in the MFD.
D. Check the toner level to see if it is low
Definition
Check the toner level to see if it is low.
Term
When installing a laptop at a desk that will be using stationary dual monitors, which of the following
ports should be used? (Select TWO).
A. VGA
B. IEEE 1394
C. PCIe
D. PCMCIA
E. ExpressPort
F. HDMI
Definition
vga
&
hdmi
Term
which of the following is the maximum throughput of a usb 3.0 connection?
a. 800mbps
b. 3 gbps
c. 4.8gbps
d. 10gbps
Definition
4.8gbps
Term
which of the following types of connectors can use a maximum of 8 strands of wires?
a. rj-11
b. rs-232
c. rj-45
d. bnc
Definition
rj-45
Term
a system board has six slots for memory chips, aligned in two banks. which of the following is the optimal memory configuration this board supports?
a. multi mode
b. dual channel
c. triple channel
d. single channel
Definition
triple channel
Term
a tech is trying to install a full-size pci card into a slim line desktop pc. which of the following would most likely be required to facilitate installation?
a. raid card
b. cnr card
c. riser card
d. mca card
Definition
riser card
Term
which of the following network cable types has the longest range?
a. cat5e
b. single-mode fiber
c. multi-mode fiber
d. cat6
Definition
single-mode fiber
Term
a tech is asked to repair a broken Ethernet jack in a conference room. which of the following tools would the tech use when repapiring the wall jack?
a. crimper
b. toner probe
c. punchdown tool
d. multimeter
Definition
punchdown tool
Term
a user with a usb printer would like to print from more than one computer. which of the following features should be used?
a. file and print sharing
b. internet connection sharing
c. enable printer duplexing
d. usb hub
Definition
file and printer sharing
Term
which of the following is the maximum number of 10mb audio files that a user can store on a cd-rw?
a. 50
b. 70
c. 100
d. 120
Definition
70
Term
which of the following connectors provides the capability to pass both analog and digital signals?
a. vga
b. bnc
c. dvi-I
d. usb 3.0
Definition
dvi-i
Term
A service call was opened for a thermal printer that has poor print quality. Which of the following
should the technician do FIRST?
A. Replace the print head with OEM replacement.
B. Use a cotton swab and alcohol to clean the print head.
C. Use the printer manufacturer’s cleaning kit to clean the print head.
D. Use an industry approved cleaning kit to clean the print rollers.
E. Use the printer manufacturer’s cleaning kit to clean the print rollers
Definition
Use the printer manufacturer’s cleaning kit to clean the print head.
Term
A technician needs to attach a network cable to a wall jack in the conference room. After running the cable through the conduit to the conference room, which of the following tools would BEST be used to connect the cable to the wall jack?
A. Punchdown
B. Loopback plug
C. Multimeter
D. Crimper
Definition
Punchdown
Term
Which of the following devices uses MAC tables to allow multiple computers to access a single network connection?
A. Hub
B. Firewall
C. VoIP
D. Switch
Definition
switch
Term
Which of the following Internet connection types usually has access controlled with PPPoE security authentication?
A. WiMAX
B. LTE
C. Cable
D. DSL
Definition
dsl
Term
Which of the following laptop components provides direct electrical supply to illuminate the screen’s image?
A. DC jack
B. CMOS battery
C. Inverter
D. Backlight
Definition
inverter
Term
Ann, a technician, is sent to a chemical company to troubleshoot their server. She is concerned about what types of chemicals she will be exposed to. Which of the following documents would address Ann’s concerns?
A. Inventory spreadsheet
B. Statement of work
C. MSDS document
d. incident report
Definition
msds document
Term
A technician is connecting an old dot matrix printer to a computer. The printer’s cable has a nonrectangular
connector that connects to a pink port in the back of the computer. This type of connection is MOST likely which of the following?
A. USB
B. Ethernet
C. Parallel
D. Bluetooth
Definition
parallel
Term
Which of the following Internet connection types uses analog transmission? (Select TWO).
A. DSL
B. Dial-up
C. IDSN
D. WiMAX
E. Satellite
Definition
dsl
&
dial-up
Term
which of the following transmission methods is dependent on line of sight?
a. 802.11
b. rf
c. Bluetooth
d. ir
Definition
ir
Term
which of the following cable types has the longest transmission range?
a. cat6
b. cat5e
c. single-mode fiber
d. multimode fiber
Definition
single-mode fiber
Term
which of the following laser printer parts creates the image on the drum that picks up toner?
a. fusing assembly
b. registration assembly
c. laser scanner assembly
d. transfer roller
Definition
laser scanner assembly
Term
which of the following laser printer components will flip the paper to allow printing on both sides?
a. paper registration assembly
b. paper pickup assembly
c. duplex assembly
d. image transfer belt
Definition
duplex pickup assembly
Term
A printer technician is sent to work on a fuser in a laser printer that is not adhering toner properly to the paper. While onsite Joe, an end user, reports that he has been having frequent paper jams as well. Which of the following would be the BEST course of action to repair the printer?
A. Install a manufacturer recommended maintenance kit
B. Install the fuser, replace the toner cartridge, and replace the pickup and separation rollers
C. Install the fuser and also replace the high voltage power supply
D. Install the fuser as the paper jams were probably also caused by the defective fuser
Definition
Install a manufacturer recommended maintenance kit
Term
A technician has replaced the NIC in a computer running Windows XP Professional and has properly installed the device driver. The computer indicates the card has network connectivity, but the technician is unable to access the Internet. Which of the following should the technician do NEXT to finish the NIC installation?
A. Change the computer and DNS server’s IP addresses in the Action Center
B. Use ipconfig to check the current settings and Network Connections to make changes
C. Assign the NIC an APIPA address using ipconfig and the network setup wizard
D. Reboot the computer and configure the necessary network settings in the BIOS
Definition
Use ipconfig to check the current settings and Network Connections to make changes
Term
which of the following internet connection types has the highest latency?
a. wimax
b. satellite
c. fiber
d. dial-up
Definition
satellite
Term
which of the following would best describe the capabilities of a 64-bit operatiA. Capable of managing dual NICs.
B. Capable of effectively managing 1TB SSD.
C. Capable of managing more than 4 displays.
D. Capable of utilizing 128GB RAMng system?
Definition
Capable of utilizing 128GB RAM.
Term
joe, a user, wants to modify the fan speed settings on his pc. which of the following locations allows the fan speed settings to be changed?
a. bios
b. device manager
c. motherboard jumpers
d. computer management
Definition
bios
Term
A user has purchased a new touch screen tablet and is reporting that the touch interface is extremely inaccurate and almost unusable. Which of the following actions should a technician take FIRST to resolve the issue?
a. return the tablet to the manufacturer
b. give the user a stylus to use
c. calibrate the touch interface
d. verify touch interface connectivity inside the screen
Definition
calibrate the touch interface
Term
a technician needs to install a projector into a conference room with several windows. which of the following should the technician consider so that the display image is always visible?
a. resolution
b. lumens
c. anti-glare filter
d. bulb life
Definition
lumens
Term
which of the following allows for audio and video connections using a single cable?
a. hdmi
b. parallel
c. dvi-a
d. esata
Definition
hdmi
Term
which of the following standards is an expansion card slot used only for graphics?
a. pcie
b. agp
c. pci
d. minipci
Definition
agp
Term
a technician, anne, has repaired a ceo's laptop. which of the following is the last step that should be taken after the repair is completed?
a. prepare a hot spare in preparation for the next repair
b. document all of the services provided
c. communicate the status of the repair with the ceo
d. offer other repair options if they are available
Definition
document all services provided
Term
modern laptop screens are much brighter because of advances in which of the following technologies?
a. led
b. batteries
c. inverter
d. plasma
Definition
led
Term
a technician, anne, notices there are no hardware volume control buttons on the new laptops that were ordered. which of the following would control the volume on the laptop?
a. software only
b. Bluetooth
c. function keys
d. wifi switch
Definition
function keys
Term
a tech wants to simplify user's wireless configuration in a new remote office. which of the following must be configured on the access point to allow wireless clients to automatically negotiate secure authentication with the soho access point?
a. enable qos
b. enable ssid broadcast
c. enable wps
d. enable mac filtering
Definition
enable wps
Term
Ann, a technician, is inspecting a PC with an Intel Core 2 Quad processor and finds that the Task Manager is reporting the system as having 8 cores. She is convinced this system only has four cores. Which of the following technologies is causing the discrepancy?
A. Hyperthreading
B. Intel SSE3
C. L2 Cache
D. S.M.A.R.T.
Definition
hyperthreading
Term
which of the following cable types designates that it can safely be run through a drop ceiling?
a. stp
b. plenum
c. cat5e
d. utp
Definition
plenum
Term
be default, which of the following ports is used for smpt?
a. 21
b. 25
c. 110
d. 143
Definition
25
Term
by default, which of the following ports us used for smtp?
a. 21
b. 25
c. 110
d. 143
Definition
25
Term
a small office with five computers on a workgroup that are directly connected to a switch is an example of the following network topologies?
a. ring
b. bus
c. mesh
d. star
Definition
star
Term
Joe would like an Internet connection that is always on, stable, and not influenced by atmospheric conditions. Which of the following Internet connection types would BEST meet Joe’s requirements?
a. dial-up
b. mobile hotspot
c. satellite
d. cable
Definition
cable
Term
A customer is terminating an employee for suspected activity that is against company policy. They have called Ann to consult with them on how to best preserve any evidence the company may be required to provide in court. Which of the following would BEST preserve the integrity of the data and best serve the client?
A. Create an image of the hard drive and store it on a NTFS drive.
B. Remove and secure any HDD from the computer, documenting the process.
C. Store the computer in the server room until it is required.
D. Lock the user out of the computer and let another employee use it until needed
Definition
Remove and secure any HDD from the computer, documenting the process
Term
Which of the following wireless standards operates at 5 GHz and has a maximum speed of 54 Mbps?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11a
Term
Ann, a user, brings her laptop in and reports that it is no longer charging. Additionally, the laptop can no longer stay powered on even when plugged in. Which of the following hardware
components is MOST likely in need of replacement?
A. Hard drive
B. Memory modules
C. System fan
D. Wireless card
E. System board
Definition
System board
Term
Joe, a user, has a new slim profile laptop and is in need of additional USB ports. He has also requested FireWire connection capabilities which his laptop does not provide. Which of the following would BEST fit the specifications Joe has provided?
A. A docking station
B. An external USB hub
C. A USB to FireWire converter
D. A cable lock
Definition
A docking station
Term
Ann is cleaning the printer pickup rollers and spills the cleaning fluid on her leg. In which of the following would she find the proper way to cleanup the spill?
A. Inventory spreadsheet
B. MSDS
C. Project management plan
D. EULA
Definition
msds
Term
Which of the following is the MAXIMUM number of unique IP addresses on an IPv4 Class A network?
A. 254
B. 65 Thousand
C. 16.3 Million
D. 340 Trillion
Definition
16.3 Million
Term
Which of the following is an advantage of an IPv6 network?
A. Virtually unlimited number of network addresses
B. Backwards compatible with all network devices and operating systems
C. Less security concerns
D. Higher available speed
Definition
Virtually unlimited number of network addresses
Term
which of the following connection types is capable of transmission speeds up to 100gbps?
a. fiber
b. coaxial
c. infrared
d. dsl
Definition
fiber
Term
Joe’s company just moved into a new building, and the company’s management is very concerned about proper equipment grounding. Which of the following risks are they attempting to mitigate by grounding equipment?
A. Security breaches
B. Electrical shock
C. Chemical burns
D. Equipment theft
Definition
Electrical shock
Term
a video adapter typically has which of the following connector types?
a. esata
b. hdmi
c. db-9
d. rs-232
Definition
hdmi
Term
which of the following will send all received packets out all of its ports except the port it was received on?
a. switch
b. router
c. wap
d. hub
Definition
hub
Term
A new user in a corporate HR department must print to a network printer. This printer is only used
by the HR department for confidential documents. Which of the following is the FASTEST way to
allow the user access to the printer?
A. Add the group Print Users to the HR group.
B. Add the new user to the Everyone group and give the group Print rights to the printer.
C. Add the group Everyone group to the HR group.
D. Add the new user to the HR group
Definition
Add the new user to the HR group.
Term
which of the following devices requires calibration as part of its installation?
a. touch screen
b. mouse
c. external hdd
d. keyboard
Definition
touch screen
Term
a cellular mobile hotspot would create which of the following network types?
a. man
b. lan
c. wan
d. pan
Definition
pan
Term
A technician, Joe, has been told that one of the workers at his company has been using a
company laptop for illicit activity. The IT manager assigned Joe the task of retrieving the laptop
and bringing it back to the repair center. Which of the following has Joe performed?
A. Maintain chain of custody
B. Gathering evidence
C. Device preservation
D. Use of documentation
Definition
Gathering evidence
Term
A technician is given a failed memory module with 184 pins and is told to order a replacement. Which of the following modules will the technician order?
A. DDR
B. DDR2
C. DDR3
D. SODIMM
Definition
ddr
Term
Which of the following wireless standards broadcasts in the 5 MHz range only?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11a
Term
A user has a CAD / CAM workstation that is to be reconfigured into a Gaming PC. Which of the following would be the EASIEST and MOST effective upgrade?
A. Add better Sound Card
B. Install a TV Tuner
C. Add additional L2 cache
D. Install USB 3.0 Card
Definition
Add better Sound Card
Term
A user who performs data entry would like to use the number pad on a laptop that does not have one. Which of the following solutions should a technician recommend? (Select TWO).
A. Use a Bluetooth connected mobile device
B. Use a USB connected Number Pad
C. Install number pad software in Windows
D. Enable the number pad using a function key
E. Re-map keys using Character Map
Definition
Use a USB connected Number Pad
&
Enable the number pad using a function key
Term
A technician is attempting to salvage an old laptop for further use. Which of the following parts are MOST likely to be considered upgradeable in a laptop? (Select TWO).
A. Motherboard
B. Memory
C. Hard drive
D. Screen
E. Video card
Definition
Memory
&
Hard drive
Term
A user would like to buy a new computer and will eventually add several more hard drives and possibly a second video card. Which of the following form factors should be recommended?
A. ITX
B. Micro-ATX
C. Mini-ITX
D. ATX
Definition
atx
Term
Which of the following modules of DDR SDRAM is designed to operate at 200 MHz using DDR-400 chips?
A. PC-1600
B. PC-2100
C. PC-2700
D. PC-3200
Definition
PC-3200
Term
Which of the following are MOST commonly used to connect a printer to a computer? (Select TWO).
A. EIDE
B. RG-6
C. IEEE1394
D. Ethernet
E. DB-9
Definition
Ethernet
&
DB-9
Term
Which of the following processor socket types would support an AMD processor? (Select TWO).
A. F
B. LGA
C. 940
D. 775
E. 1155
Definition
f
&
940
Term
Which of the following protocols is used to capture various parameters from network devices in a secure manner?
A. SNMP
B. SSL
C. SSH
D. SMTP
Definition
SNMP
Term
Which of the following connection types is MOST likely associated with an external DVD drive?
A. Fiber
B. Bluetooth
C. SATA
D. USB
Definition
USB
Term
Which of the following is a feature of both triple and dual channel memory architectures?
A. Small pieces of data are interleaved to reduce latency
B. Data is processed asymmetrically from each RAM channel
C. Three RAM modules can be used in this architecture and have the best performance
D. They are flexible as RAM can be different manufacturers and sizes
Definition
Small pieces of data are interleaved to reduce latency
Term
Which of the following voltages can be measured from a Molex connector on the power supply?
(Select TWO).
A. 1.5 volts
B. 3 volts
C. 5 volts
D. 12 volts
E. 115 volts
Definition
5 volts
&
12 volts
Term
Which of the following TCP/IP addresses is a Class B address?
A. 10.0.0.1
B. 15.10.1.1
C. 172.16.32.1
D. 192.168.5.5
Definition
172.16.32.1
Term
when upgrading bios firmware, which of the following limits are most commonly increased?
a. cpu
b. usb capacity
c. optical drive
d. ram
Definition
ram
Term
a tech installs a new sound card but no sound can be heard. which of the following utilities can be used to see an error?
a. msconfig
b. device manager
c. dxdiag
d. regedit
Definition
device manager
Term
which of the following would be used to connect two remote sites?
a. switch
b. access point
c. router
d. hub
Definition
router
Term
a bank wants to maximize the security of employee computer data displayed on their screen. which of the following would best accomplish these goals?
a. keyboard filter
b. privacy filters
c. screensavers
d. secure display drivers
Definition
privacy filters
Term
which of the following cable types deliver a non-digital signal? (select 2)
a. hdmi
b. dvi-d
c. display port
d. vga
e. dvi-a
Definition
vga
&
dvi-a
Term
a tech is installing a new ide optical drive. which of the following power connectors is needed for the new drive to function?
a. sata
b. 8-pin atx
c. molex
d. berg
Definition
molex
Term
when purchasing a new copy of windows, which of the following cpu characteristics needs to be taken into account?
a. cache size
b. core count
c. clock speed
d. architecture
Definition
architecture
Term
when adding a firewire adapter to a laptop, which of the following ports would most likely be used?
a. mmc port
b. sodimm slot
c. express card 34
d. usb 1.1 port
Definition
express card 34
Term
which of the following displays uses gas to display the image?
a. oled
b. led
c. crt
d. plasma
Definition
plasma
Term
a user's laptop does not produce sound even though the volume settings are at maximum in the operating system. which of the following would most likely be the resolve the issue?
a. a new sound card
b. a new speaker
c. a bios update
d. a hardware volume control
Definition
a hardware volume control
Term
network cards have a unique hex number assigned to every unit. this number is known as which of the following?
a. ip address
b. lun
c. network address
d. mac address
Definition
mac address
Term
which of the following ports is used for https traffic by default?
a. 80
b. 143
c. 443
d. 8080
Definition
443
Term
which of the following should be configured on a wireless router to block port 3389?
a. mac filtering
b. firewall
c. port triggering
d. port forwarding
Definition
firewall
Term
the computer keeps rebooting, losing power, and shutting down intermittently. after verifying that there are no issues with overheating the tech suggests that psu possibly needs to be replaced. which of the following tools will the tech use to determine if the psu is the casue?
a. cable tester
b. toner probe
c. multimeter
d. loopback plug
Definition
multimeter
Term
which of the following cable types is used to transmit data from a satellite dish to the satellite modem?
a. cat5e
b. cat3
c. fiber
d. rg-6
Definition
rg-6
Term
a customer needs to run several virtual machines on their design workstation to work on cross platform software. which of the following should be maximized to improve workstation performance? (select 2)
a. cooling fans
b. ram
c. number of cpu cores
d. storage space
e. pcie slots
Definition
ram
&
number of cpu cores
Term
older video cards used s-video to output to a tv. this standard has been replaced by:
a. firewire
b. scsi
c. coaxial
d. hdmi
Definition
hdmi
Term
which of the following is the best approach a technician should take when performing a customer about their findings of any specific computer problem?
a. use non-technical terms
b. use the appropriate acronyms
c. use proper technical terms
d. use email to ensure a written record
Definition
use non-technical terms
Term
most notebook pcs have their wifi antenna located in the:
a. lcd
b. wifi card
c. I/o area
d. top cover
Definition
top cover
Term
which of the following displays has the highest hz frequency?
a. plasma
b. led
c. crt
d. lcd
Definition
plasma
Term
which of the following devices can be used to merge traffic between two different network topologies?
a. hub
b. bridge
c. switch
d. access point
Definition
bridge
Term
A gaming PC has been built from components. The system is getting power but there is no video on the display. Which of the following is the MOST likely cause of the issue?
A. The display is defective and needs to be replaced.
B. The SATA controller is disabled in the BIOS.
C. The PCIe 6-pin power cable is not connected to the high-end video card.
D. The CPU is not powerful enough to provide adequate speed to the system
Definition
The PCIe 6-pin power cable is not connected to the high-end video card
Term
which of the following ram types is used if it is labeled as 4 gb pc1333?
a. rambus
b. ddr3
c. sdimm
d. sim
Definition
ddr3
Term
which of the following versions of windows xp would a tech most likely install for a small business?
a. windows xp professional 64-bit
b. windows xp professional
c. windows xp media center
d. windows xp homw
Definition
windows xp professional
Term
Which of the following is the subnet mask for a Class A IP address?
A. 127.0.0.1
B. 255.0.0.0
C. 255.255.255.0
D. 255.255.255.254
Definition
255.0.0.0
Term
Which of the following BEST explains how the data rate is doubled in DDR RAM?
A. CPU clock speed is doubled
B. Uses 64-bit instead of 32-bit architecture
C. Memory clock speed is doubled
D. Data transfer on both clock edges
Definition
Data transfer on both clock edges
Term
A technician is building a custom gaming computer. Which of the following is the FASTEST
memory the technician can use?
A. DDR2 CAS7
B. DDR3 CAS9
C. DDR3 CAS10
D. DDR3 CAS11
Definition
DDR3 CAS9
Term
A customer needs to run 3 virtual machines on their software design workstation. Which of the following CPUs would be MOST cost effective for this task?
A. 3 Core
B. 4 Core
C. 8 Core
D. 12 Core
Definition
4 Core
Term
An older laptop does not have Wi-Fi capability but has some rectangular slots on its side. Which of the following is the port that would take a Wi-Fi card in this laptop?
A. SODIMM
B. PCMCIA
C. SD
D. Compact flash
Definition
PCMCIA
Term
A technician has a work order to install a USB 3.0 expansion card into a PC. The expansion card
is a PCI Express 1.1 compliant card and the motherboard has one PCI Express 2.0 slot available.
Which of following BEST represents the compatibility between the hardware?
A. It will not install correctly, and the PCI slot is already being used by the video card.
B. It will install correctly to the PCI Express slot onto the motherboard. The card should function
correctly, as the PCI Express 2.0 slot is backwards compliant.
C. It will not install correctly into the PC, as the 1.1 and 2.0 slots are not compatible.
D. It will install correctly, but the card will not operate as the PCI Express 1.1 and the PCI Express
2.0 standards are completely different
Definition
It will install correctly to the PCI Express slot onto the motherboard. The card should function
correctly, as the PCI Express 2.0 slot is backwards compliant
Term
A user is trying to use Remote Desktop to connect to another computer on the LAN. The
connection fails. The technician opens up a command prompt and types the followinG. “telnet
computernamE. 3389” and also gets the same error message. Which of the following is the MOST
likely cause of this error, assuming that the OS firewall has been disabled?
A. The antivirus software is blocking the incoming connection.
B. The ISP is blocking Remote Desktop at their end.
C. The RDP connection has been configured to use a non-standard port.
D. The telnet service has not been installed
Definition
The RDP connection has been configured to use a non-standard port
Term
Which of the following is the standard sequence of wire color in a RJ-11 phone line?
A. Green, Black, Yellow, Red
B. Black, Red, Green, Yellow
C. Yellow, Black, Red, Green
D. Red, Black, Green, Yellow
Definition
Black, Red, Green, Yellow
Term
Which of the following is an example of a Class C TCP/IP address?
A. 23.54.35.225
B. 127.0.0.0
C. 131.55.30.210
D. 197.27.37.57
Definition
197.27.37.57
Term
Which of the following is an advantage of dynamic addressing?
A. To allow hosts with different subnet masks to communicate
B. To prevent host computers from staying at one address
C. To allow easy addition of new hosts to the network
D. To allow hosts to use multiple addresses at the same time
Definition
To allow easy addition of new hosts to the network
Term
DNS on a client computer provides which of the following functions?
A. Communicate with a remote server for user login validation
B. Communicate internally with cached tables for address assignment
C. Communicate with a remote server for address assignment
D. Communicate with a remote server for address resolution
Definition
Communicate with a remote server for address resolution
Term
Which of the following network topologies is MOST likely to affect other devices on the network if
there is a problem with one of the devices?
A. Mesh
B. Bus
C. Ring
D. Star
Definition
ring
Term
Which of the following Internet connection types would be MOST susceptible to interference from
weather? (Select TWO).
A. Dial-up
B. Line-of-sight
C. Satellite
D. Cable
E. DSL
Definition
line-of-sight
&
satellite
Term
Which of the following diagnostics is performed at POST?
A. RAM Self Check
B. Temperature Check
C. Hard Disk Parity Check
D. Plug and Play Compliance Check
Definition
RAM Self Check
Term
Which of the following connection types is rated at transfer speeds of 480 Mbps?
A. USB 1.1
B. USB 2.0
C. 1394b
D. 1394a
Definition
usb 2.0
Term
Which of the following levels of RAID is MOST likely to increase performance while NOT offering additional reliability?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Definition
raid 0
Term
A contractor has removed a wall jack and thrown it away. There is no longer a line number on the network cable. A technician attaches a far end connector and proceeds to several wiring closets to find the patch panel location of the cable. Which of the following tools will the technician need for this job?
A. Toner probe
B. Loopback plug
C. Cable tester
D. Multimeter
Definition
toner probe
Term
The company is considering adding Bluetooth printers to the environment. In Windows 7, how would a technician add a Bluetooth printer?
A. Start >Printers and Devices >Add a Printer >Add a local printer
B. Start >Control Panel >Device Manager > Add a Network, Wireless, or Bluetooth printer
C. Start >Control Panel >Device Manager > Add a Bluetooth printer
D. Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer
Definition
Start >Printers and Devices >Add a Printer >Add a Network, Wireless, or Bluetooth printer
Term
Which of the following connector types does CAT5e require to connect it from a PC to a switch or router?
A. RJ-45
B. RJ-11
C. BNC
D. LC
Definition
rj-45
Term
During the installation of a wireless router at a small business, it is noted that some of the wireless
clients support WPA2 and some of the clients support WPA. Which of the following encryptions should be set on the router?
A. WPA
B. WPA2
C. WEP
D. TKIP
Definition
wpa
Term
Which of the following cable types is rated to transmit a MAXIMUM of 10 Mbps?
A. CAT3
B. CAT5
C. CAT5e
D. CAT6
Definition
cat3
Term
When building a RAID 10 array, which of the following is the minimum number of drives that have
to be installed?
A. 2
B. 3
C. 4
D. 5
Definition
4
Term
Which of the following is the correct configuration for a RAID 5 array?
A. A two disk set with one data strip
B. A three disk set with two data strips and a parity strip
C. A two disk set with two data strips
D. A four disk set with two sets of data strips
Definition
A three disk set with two data strips and a parity strip
Term
A user has a new laptop with a quad-core processor, and wants to increase the memory of the unit. Which of the following memory types would be the BEST choice?
A. DIMM
B. RIMM
C. SIMM
D. SODIMM
Definition
sodimm
Term
Which of the following is the MOST critical component related to removing heat from the CPU?
A. Vented case
B. Number of fans
C. Thermal paste
D. Liquid cooling
Definition
thermal paste
Term
Which of the following is the form factor of a standard S-video connector?
A. DB-15
B. DB-25
C. DIN-6
D. DB-9
Definition
din-6
Term
Which of the following network devices broadcasts all data to all users?
A. Hub
B. Router
C. Switch
D. Bridge
Definition
hub
Term
Which of the following cooling types would MOST likely be recommended for a home theater PC?
A. Nitrogen
B. Liquid
C. Fan/heatsink
D. Passive
Definition
fan/heat sink
Term
Which of the following Internet connection types will offer a more consistent upload and download
speed?
A. DSL
B. ISDN
C. Satellite
D. Fiber
Definition
fiber
Term
Which of the following describes a function of dual data rate memory?
A. Correcting errors in memory twice per clock signal
B. Reading and writing twice per clock signal
C. Refreshing the level 3 cache twice per clock signal
D. Reading or writing twice per clock signal
Definition
Reading or writing twice per clock signal
Term
The network printer is locking up and printing garbled text. When the user cancels the job from their local print queue, nothing happens. Which of the following is the MOST likely cause?
A. The printer needs to be power cycled to clear the job.
B. The print server’s queue needs to be checked.
C. The printer needs to be set to factory defaults.
D. The user’s workstation needs to be rebooted
Definition
The print server’s queue needs to be checked.
Term
A user reports that the workstation next to them has prohibited material on the screen. Which of the following should the technician do FIRST?
A. Unplug the network
B. Ask the user for their password
C. Identify what files are open
D. Power off the workstation
Definition
Identify what files are open
Term
The security team has implemented new guidelines on how to handle sensitive information stored on workstations based on a past incident involving information found on donated workstations.
Which of the following should be completed by technicians before donating the workstations?
A. Install a new operating system
B. Delete users’ data before donation
C. Write the drive with 1’s and 0’s three times
D. Delete all partitions of the hard drive
Definition
Write the drive with 1’s and 0’s three times
Term
A technician has installed a new motherboard in a workstation, but after hardware tests, the motherboard has failed. Which of the following should the technician do FIRST before replacing
the motherboard?
A. Reseat all power connections.
B. Remove the CMOS battery.
C. Install the graphics card.
D. Ground to the case.
Definition
ground to the case
Term
Which of the following wireless networking standards can operate at two different frequencies simultaneously?
A. 802.11a
B. 802.11b
C. 802.11g
D. 802.11n
Definition
802.11n
Term
A user reports that when printing to the laser printer there is a constant blank spot on every page. Which of the following should the technician do NEXT to resolve the issue?
A. Replace the toner cartridges.
B. Use compressed air to clean out any debris.
C. Reset the printer to factory defaults.
D. Reinstall the printer drivers on the user’s workstation
Definition
Use compressed air to clean out any debris.
Term
Which of the following represents fan connector sizes on a motherboard?
A. 1-pin and 2-pin
B. 1-pin and 3-pin
C. 2-pin and 3-pin
D. 2-pin and 5-pin
Definition
2-pin and 3-pin
Term
A technician is examining a UTP cable and notices that pins 1, 2, 3, and 6 are not the same on both ends of the cable. Which of the following is the type of cable the technician has?
A. Coaxial cable
B. Cross over cable
C. Patch cable
D. Plenum cable
Definition
cross over cable
Term
A customer had a small electrical fire in one of their older home computers but it was easily put out because there was a box of baking soda in the kitchen. In the future the customer wants to be
better prepared. The customer contacts the technician for the right fire extinguisher. Which of the
following should be recommended? (Select TWO).
A. Class K extinguisher
B. Bigger box of baking soda
C. Class ABC extinguisher
D. Class B extinguisher
E. Class C extinguisher
Definition
Class ABC extinguisher
&
Class C extinguisher
Term
CAT6 cable has several characteristics that make it more desirable in an assembly line environment. Which of the following describes one of its unique characteristics?
A. It is more waterproof than other forms of cable.
B. It can transmit analog signals to greater distances.
C. It is less likely to be influenced by system noise.
D. It exceeds the building code requirement for plenum cable
Definition
It is less likely to be influenced by system noise
Term
Which of the following external ports would a technician use to connect a printer? (Select TWO).
A. eSATA
B. COM1
C. VGA
D. USB
E. Parallel
Definition
usb
&
parallel
Term
A technician is about to open a desktop workstation to replace a card. The technician shuts the
computer down, opens it, grounds himself to the frame, and begins the task. Which of the following did the technician fail to do?
A. Power down the UPS.
B. Ground the card to the frame.
C. Turn the power switch off.
D. Disconnect the power cable
Definition
Disconnect the power cable
Term
A recent power outage has affected several circuits in the same region, and the helpdesk is receiving an overwhelming number of calls from users who are having network connectivity issues. Which of the following examples of professionalism should the helpdesk focus on the
MOST while answering these calls?
A. Do not trivialize the customer’s problems.
B. Be culturally sensitive.
C. Document and record every conversation.
D. Ask open-ended questions to narrow the scope of the problem
Definition
Do not trivialize the customer’s problems
Term
Which of the following connectors are typically used to terminate an RG-6 cable? (Select TWO).
A. RJ-45
B. BNC
C. ST
D. DIN-9
E. F
Definition
bnc
&
f
Term
Which of the following is the MAIN difference between LED and OLED displays?
A. LED employ organic materials while OLED do not.
B. OLED use light emitting polymers while LED do not.
C. LED emit light in all directions while OLED do not.
D. OLED do not require a voltage differential while LED do.
Definition
OLED use light emitting polymers while LED do not
Term
Laser printers differ from thermal printers because:
A. they use an electro-static field while thermal printers use heating elements to expose the
image.
B. they use ink while thermal printers use a ribbon to transfer the image on the paper.
C. they use laser while thermal printers use heat to melt the toner on the paper.
D. they use heat to expose the image while thermal printers use heat to transfer the image.
Definition
they use an electro-static field while thermal printers use heating elements to expose the
image.
Term
Upon entering a computer room, a technician is shocked by a static electricity discharge when touching one of the computers. Which of the following environmental controls should be adjusted so that technicians will not be shocked in the future?
A. The temperature must be increased.
B. The humidity level must be decreased.
C. The temperature must be decreased.
D. The humidity level must be increased
Definition
The humidity level must be increased.
Term
Which of the following is TRUE of RAMBUS memory in Pentium 4 era PCs?
A. All unused RAMBUS slots need to be filled with CRIMM dummy chips.
B. RAMBUS chips can be mixed and matched for numerous sizes and speeds in a given system.
C. RAMBUS memory provides more throughput and maximum speed than DDR3.
D. RAMBUS slots are backwards compatible with DDR1 memory.
Definition
All unused RAMBUS slots need to be filled with CRIMM dummy chips
Term
Small form factor PCs that utilize full-height PCI and PCI-Express cards need which of the following supplementary items to allow for proper installation?
A. FireWire cards
B. Riser cards
C. Storage cards
D. Network cards
Definition
Riser cards
Term
Which of the following is a clear characteristic of an IPv6 Internet address?
A. 32 bit length
B. APIPA compatibility
C. 128 bit length
D. 64 bit length
Definition
128 bit length
Term
The term “WAN” is commonly used when describing which of the following networks?
A. mesh
B. local wifi network
C. Internet
D. Ad hoc Wi-Fi network
Definition
internet
Term
Which of the following is BEST used for fire safety to prevent toxic fumes during a fire?
A. Multi-mode cables
B. Single-mode cable
C. PVC cables
D. Plenum cables
Definition
plenum cables
Term
Which of the following devices forwards any packet to all ports regardless of the packet address?
A. Bridge
B. Hub
C. Router
D. Switch
Definition
hub
Term
Which of the following appliances can function as a connection point between network devices as well as provide access to the Internet?
A. Hub
B. Router
c. bridge
d. switch
Definition
router
Term
Which of the following laptop hardware would be the LEAST likely to be replaced?
A. CPU
B. Display screen
C. RAM
D. Hard drive
Definition
cpu
Term
Which of the following ports is associated with HTTPS?
A. 53
B. 80
C. 443
D. 3389
Definition
443
Term
How should a technician respond in a situation where a user is very upset about a repeated problem?
A. Be nice and inform the user that they are committed to try to fix the problem.
B. Ask how the user’s family is doing and other current affairs to create a calm atmosphere.
C. Be courteous and assure the user that they will take responsibility for the resolution
D. Greet the user in a friendly manner and assure the user that they will fix all of the problems the
user has caused
Definition
Be courteous and assure the user that they will take responsibility for the resolution
Term
A building has five rooms each with their own switch. All network packets from each room pass through room five's switch prior to reaching any PC or the Internet. Which of the following LAN topologies is being used at this company?
A. Mesh
B. Star
C. Bus
D. Hybrid
Definition
star
Term
A customer needs 4 new systems for their engineering design department. Which of the following options would BEST satisfy the client’s requirements? (Select TWO).
A. USB 3.0
B. DVI output
C. Thin client
D. Workstation
E. Fast Ethernet
Definition
dvi output
&
workstation
Term
A technician has been dispatched to install a maintenance kit in a laser printer. Which of the following components should the technician avoid touching when performing the installation?
A. Fuser housing
B. Transfer roller
C. Pickup roller
D. Toner cartridge
Definition
transfer roller
Term
Which of the following is a type of Fiber connector?
A. RJ-45
B. BNC
C. F-Connector
D. ST
Definition
st
Term
Which of the following socket types supports an Intel iCore second generation processor?
A. 775
B. 1155
C. 1156
D. 1366
Definition
1155
Term
printer using multi-part forms has just had the ribbon replaced. After running a print job, the end
user reports that the print is not visible on the third and fourth copies of the form. Which of the following will correct the issue?
A. Decrease the character per minute rate
B. Increase the platen gap
C. Increase the character per minute rate
D. Decrease the platen gap
Definition
Decrease the platen gap
Term
Which of the following describes a Class A IP address?
A. The last octet is between 1 and 128 with a subnet mask of 255.0.0.0
B. The first octet is between 1 and 128 with a subnet mask of 255.255.255.0
C. The first octet is between 1 and 128 with a subnet mask of 255.0.0.0
D. The last octet is between 1 and 128 with a subnet mask of 255.255.255.0
Definition
The first octet is between 1 and 128 with a subnet mask of 255.0.0.0
Term
Which of the following is the valid port for remote desktop protocol?
A. 110
B. 443
C. 3389
D. 8080
Definition
3389
Term
Which of the following would be the MOST common use for a cable with a DE-15 connector?
A. SCSI
B. Printer
C. RS-232 Serial
D. VGA Video
Definition
vga video
Term
An administrator creates a server to be used for translating a device IP address into a network name. Which of the following ports MUST be enabled for this server?
A. 21
B. 53
C. 80
D. 110
Definition
53
Term
A customer requests a technician to build a Home Server PC with a RAID array. The customer will be using a NAS as a backup system. Which of the following RAID configuration with SATA hard drives would provide the BEST performance?
A. RAID 0
B. RAID 1
C. RAID 5
D. RAID 10
Definition
raid 0
Term
A customer would like to be able to watch TV on their home computer and record television shows. Which of the following should be installed in their machine?
A. FireWire card
B. Tuner card
C. Wireless card
D. Serial card
Definition
Tuner card
Term
A small office would like to implement a cost effective alternative to a full blown server that merely provides simple file sharing with RAID 1. Which of the following is the BEST option?
A. NAS
B. IPS
C. Access Point
D. SAN
Definition
nas
Term
Which of the following devices would need to be installed on a computer to allow the user to make video conference calls?
A. Webcam
B. Digitizer
C. LCD display
D. Microphone
Definition
webcam
Term
which of the following connection types uses a 15-pin connector for displays?
a. usb
b. vga
c. serial
d. dvi-i
Definition
vga
Term
which of the following pc configurations would benefit the most from additional processor cores?
a. virtualization workstation
b. file sharing server
c. office productivity pc
d. thin client
Definition
virtualization workstation
Term
which of the following network classes is identified by a subnet mask 255.240.0.0?
a. class a
b. class b
c. class c
d. class d
Definition
class b
Term
While explaining a problem to a technician a customer misuses terminology that confuses the
technician. Which of the following is an appropriate response for the technician?
A. Politely listen to the customer and then perform diagnostics
B. Explain that the terminology being used is unknown
C. Ask questions to help fully understand the issue
D. Ask another technician to help the customer
Definition
Ask questions to help fully understand the issue
Term
When sharing a local printer with network users, which of the following considerations MUST be taken into account to ensure users will be able to print?
A. Network permissions
B. Printer language
C. Print spool priorities
D. Network topology
Definition
network permissions
Term
An example of built-in system diagnostics includes which of the following?
A. POST cards
B. Indicator lights
C. TPM
D. BIOS settings
Definition
indicator lights
Term
When adding an additional internal SATA hard drive to a system, which of the following BIOS settings should be confirmed?
A. TPM status
B. Clock speed
C. Port status
D. Bus speed
Definition
port status
Term
which of the following is another description of a default gateway?
a. the dns server
b. the inverse subnet mask
c. the route of last resort
d. the subnet network address
Definition
the route of last resort
Term
Which of the following uses RTP or SIP for communication between devices?
A. Bridge
B. NAS
C. Modem
D. VoIP
Definition
voip
Term
The imaging process of a laser printer includes which of the following steps?
A. Submitting
B. Formatting
C. Cleaning
D. Duplexing
Definition
cleaning
Term
Impact printers use which of the following technology combinations for generating printed output?
A. Pin / Ribbon
B. Nozzle / Ink
C. Drum / Toner
D. Heat / Ribbon
Definition
pin/ribbon
Term
When diagnosing potential RAM issues, which of the following should be checked for proper configuration?
A. Bus speeds
B. Fan speeds
C. UAC configuration
D. CMOS battery voltage
Definition
bus speeds
Term
A technician configures a new laptop for a customer and tests it before packing it up. When the laptop arrives, it is unable to connect to any wireless networks. Which of the following should the technician instruct the customer to check FIRST?
A. Amount of Installed RAM
B. Updated WiFi drivers
C. CMOS battery
D. External toggle switch
Definition
external toggle switch
Term
A user has a wireless home office and would like to add file storage and print server to the
domain. The user has only enough funds to upgrade one feature on the server. Which of the
following would be the MOST beneficial upgrade for this PC role?
A. Add a second multi-core processor for faster computations
B. Add a Gigabit Ethernet card for fast file transfers.
C. Replace Windows XP Professional with the newer Windows 7 Home Premium
D. Add an additional hard drive to create a RAID 0
Definition
Add an additional hard drive to create a RAID 0
Term
A user has 350 Gigabytes worth of videos they would like to back up. At the very MINIMUM, which of the following could backup these pictures to a single medium?
A. Zip Drive
B. DVD Burner
C. LTO Drive
D. Blu-Ray Burner
Definition
lto drive
Term
A user has powered off their computer after a suspected attack and breach. A technician has been assigned to pick up the PC and deliver it to the corporate office. Which of the following should the technician do after receiving the PC?
A. Record what the user experienced, the times they experienced it and the effects of the breach
B. Image the drive and create a drive hash to prove the contents were not changed in transit
C. Document the customer and technician's names, what was received, and the time
D. Remove the hard drives as they will be installed into a PC on a "Safe LAN" in the corporate office
Definition
Document the customer and technician's names, what was received, and the time
Term
A user has a PoE device that does not power on. The technician believes that the switch may not be outputting the appropriate amount of power to the device. Which of the following could be used to test this hypothesis?
A. Multimeter
B. Toner probe
C. Lineman's handset
D. Loopback plug
Definition
multimeter
Term
A technician is troubleshooting an IDE hard drive that is emitting a humming sound. They suspect a faulty connector. Which of the following voltages should be supplied through the power connector to an IDE hard drive? (Select TWO).
A. 3V
B. 5V
C. 5.5V
D. 9V
E. 12V
F. 20V
Definition
5v
&
12v
Term
an internal sata connected hard drive can share a data cable with how many other drives?
a. 0
b. 1
c. 2
d. 3
Definition
0
Term
A company is using employees to load up skids with CRTs and need to have them removed. Which of the following concerns is MOST appropriate regarding environmental safety concerns?
A. Proper lifting technique
B. Disposal regulations
C. Equipment grounding
D. Electromagnetic interference
E. Electrical fire safety
Definition
disposal regulations
Term
A docking station differentiates itself from other laptop peripherals in which of the following ways?
A. It allows the connection of external hard drives.
B. It adds additional ports and connections.
C. It allows for an external monitor to be connected.
D. It allows the laptop to be securely locked
Definition
It adds additional ports and connections.
Term
Which of the following printer types uses an imaging drum as part of the printing process?
A. Thermal
B. Inkjet
C. Laser
D. Impact
Definition
laser
Term
Which of the following is a characteristic of single-mode fiber compared to multi-mode?
A. Multi-mode fiber is resistant to EMI while single mode is not.
B. Single-mode fiber uses laser while multi-mode does not.
C. Multi-mode fiber supports lower speeds than single-mode.
D. Single-mode fiber uses light, while multi-mode can use light or RF
Definition
Single-mode fiber uses laser while multi-mode does not
Term
A user would like to install an external optical drive that allows for the largest capacity burning capability with the ability to re-write discs. Which of the following technologies should the
technician recommend to the customer?
A. CD-RW
B. JAZ
C. DVD-RW DL
D. BD-RE
Definition
bd-re
Term
After identifying illegal activity on a small business computer, a business owner asks the office secretary to log into the system to retrieve various files. Which of the following aspects of procedural forensic analysis were violated in this scenario?
A. Data preservation
B. Proper channel reporting
C. Initial response identification
D. Tracking of documentation
Definition
data preservation
Term
which of the following is the maximum data transfer rate of Bluetooth v3.0?
a. 1mbps
b. 3mbps
c. 24mbps
d. 54mbps
Definition
24mbps
Term
Which of the following is the MAXIMUM connection distance of a Bluetooth device?
A. 10 feet (3.05 meters)
B. 30 feet (9.14 meters)
C. 100 feet (30.48 meters)
D. 300 feet (91.44 meters
Definition
30 feet (9.14 meters)
Term
Which of the following frequencies does Bluetooth use?
A. 900MHz
B. 1.8GHz
C. 2.4GHz
D. 5GHz
Definition
2.4GHz
Term
A technician has been asked to configure a printer to be shared amongst the users in a small
workgroup. Each computer in the workgroup utilizes an existing wireless router for network
connectivity. The printer to be configured only connects via USB. Which of the following should be
implemented to share the printer so that implementation costs are kept to a minimum?
A. Connect the printer to a computer within the workgroup and share it from that computer
B. Connect the printer to the wireless router and assign it its own network address
C. Connect the printer to an external hardware print server and share it amongst the workgroup
D. Connect the printer to a USB hub that each computer in the workgroup has access to
Definition
Connect the printer to a computer within the workgroup and share it from that computer
Term
A technician has been asked to procure a video adapter solution for use in commercial graphics design and CAD/CAM system. The solution should utilize specialized drivers to provide additional system stability. Which of the following solutions would BEST meet the user’s needs?
A. Dual cards in a CrossFire configuration
B. TV Tuner card with HDMI output options
C. CUDA enabled line of graphics cards
D. Dual cards in an SLI configuration
Definition
CUDA enabled line of graphics cards
Term
In which of the following situations should an MSDS be consulted?
A. A new cleaning solution is used
B. The corner of a desk snaps off
C. An office window is shattered
D. Soda is spilled on the floor
Definition
A new cleaning solution is used
Term
Joe, a technician, is installing a wireless inkjet printer into a small office. He wants to minimize
long term issues connecting to the printer from any workstation and ensure easy access to its
configuration page. Which of the following steps would ensure this?
A. Share the printer on the directory.
B. Plug an Ethernet cord in as well.
C. Turn off all DHCP on the network.
D. Configure a static IP for the printer
Definition
Configure a static IP for the printer.
Term
Anne, a technician, is asked to immediately fix a CEO’s tablet that is not connecting to the
network, and she realizes it is missing its static IP settings. When she returns to her desk with the
tablet to research the correct settings, the CEO comes over and berates her for walking away with
the equipment. Which of the following is the BEST way to handle this situation?
A. Hand the tablet back unfixed so the CEO is immediately appeased.
B. Politely explain the reason for removing the tablet and return it after inputting the settings.
C. Complete the settings fix before handing the tablet to the CEO, then immediately inform her
Manager.
D. Calmly explain why she was correct for taking the tablet.
Definition
Politely explain the reason for removing the tablet and return it after inputting the settings
Term
Which of the following slots would MOST likely be used to install and configure a modern RAID card?
A. PCIe
B. AGP
C. CNR
D. ISA
Definition
PCIe
Term
Which of the following RAID types employs two identically sized disks and creates a mirror for data redundancy purposes?
A. RAID 0
B. RAID 1
C. RAID 1+0
D. RAID 5
Definition
raid 1
Term
Which of the following 802.11 wireless standards provides a maximum of 54Mbps data transmission over an uncongested 5GHz spectrum?
A. A
B. B
C. G
D. N
Definition
a
Term
When replacing components inside of a computer, which of the following should be worn to prevent electro-static discharge?
A. Safety goggles
B. Grounding strap
C. Safety shoes
D. Canvas gloves
Definition
grounding strap
Term
Which of the following components would MAXIMIZE I/O performance of a graphic design workstation?
A. High performance GPU.
B. Maximum RAM
C. Solid State Drive
D. Multicore CPU
Definition
solid state drive
Term
Which of the following components needs to be maximized to improve performance in a workstation used for virtualization? (Select TWO).
A. Network speed
B. RAM
C. Disk space
D. USB ports
E. CPU cores
F. Video cards
Definition
ram
&
cpu cores
Term
Which of the following RAM types is rated at PC2400?
A. DDR
B. DDR2
C. DDR3
D. SDRAM
Definition
ddr
Term
A Bluetooth printer has been installed. Which of the following MUST be performed to allow users to print from a mobile device?
A. Enable MAC filtering
B. Configure print queue
C. Set static IPs
D. Device pairing
Definition
device pairing
Term
A multi-form impact printer is having print smearing issues and jams frequently. Which of the following should a technician do FIRST to fix both issues?
A. Clean the print head
B. Replace the print head
C. Replace the ribbon
D. Replace the paper
Definition
replace the print head
Term
A printer is having constant paper jams at both input trays. The printer was operating normally this morning. Which of the following is the FIRST thing that should be performed to troubleshoot the
problem?
A. Clean all of the printer rollers with alcohol.
B. Replace the rollers in the printer.
C. Replace the paper with new stock.
D. Remove and clean the print heads.