Term
| What feature saves money and energy? |
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Definition
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Term
| What add-on feature keeps intruders guessing that can be managed through the touch screen, ,any internet connected computer or the xfinity home app? |
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Definition
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Term
| This feature makes it easy to know whats going on at home no matter how far away you are. |
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Definition
| Custom Text & email alerts |
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Term
| This feature can be used to view live video, check system status, arm and disarm, change temperature settings and more. |
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Definition
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Term
| Name customers that are a great fit for XfINITY home |
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Definition
| movers, triple play customers, internet customers, families and heavy travelers |
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Term
| Name the two packages offered with xfinity home secure |
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Definition
| secure 350 and secure 300 |
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Term
| what is included in secure 350 |
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Definition
| 3 w/d sensors,1 motion detector,1 wireless keypad,1 touchscreen,2 indoor/outdoor cameras,2 lighting modules,1 thermostat enhanced video monitoring, warranty on all xh equipment |
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Term
| name 4 features of xfinity home |
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Definition
| 24/7 monitoring, remote arm/disarm,web based subscriber portal and video monitoring |
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Term
| where can a customer learn more about xfinity home? |
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Definition
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Term
| name 4 more features of xfinity home |
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Definition
| climate control, lighting control, custom text & email alerts and xfinity app |
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Term
| where can you view live video, check system status, arm/disarm, change temp settings and more remotely? |
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Definition
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Term
| what are the core features of home control? |
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Definition
| web portal & mobile access, email & text alerts, lighting and thermostat control, carbon monoxide monitoring |
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Term
| what are the additional features of home control? |
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Definition
| basic video monitoring, video storage, camera rules, eco saver |
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Term
| is a customer required to have xfinity internet to get home secure or control? |
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Definition
| no ( but a high speed internet connection is required minimum 750 kbps up and down ) |
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Term
| what are some features and benefits of home secure? |
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Definition
| touchscreen, connection to central monitoring station(CMS), arm/disarm functionality,3 year customer contract and declining ETF, combination of customer owned and leased equipment |
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Term
| What 3 things are included in both control and secure? |
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Definition
| mobile app, subscriber portal, email& text alerts |
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Term
| name the home control starter equipment packs |
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Definition
| basic, view, eco, view-eco, total |
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Term
| what is included in the basic starter equipment pack |
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Definition
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Term
| what is included in the view starter equipment pack? |
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Definition
| 1 indoor/ outdoor camera, 1 window/door sensor, 1 light module |
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Term
| what is included in the eco starter equipment pack? |
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Definition
| 1 thermostat, 1 door/window sensor, 1 light module |
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Term
| what is included in the view-eco starter equipment pack? |
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Definition
| 1 indoor/outdoor camera, 1 thermostat |
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Term
| What is included in the total starter equipment pack? |
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Definition
| 1 indoor/outdoor camera, 1 thermostat, 1 window door sensor, 1 light module, 1 hub |
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Term
| which home control starter packs have a SIK option? |
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Definition
| Basic, View, ECO, View-ECO, Total |
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Term
| which add-on devices are not available with control? |
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Definition
| wifi repeater, key fob, smoke detectors, wireless keypad, siren repeater, glass break sensor |
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Term
| What are the devices that are available with control? |
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Definition
| w/d sensor, water sensor, curtain motion sensor, powerline adapter, motion detector, appliance controller, lighting controller, co sensor, light switch dimmer, light switch relay, thermostat, indoor/outdoor camera |
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Term
| Light switches dimmers and/or relays can be professional installed by comcast technicians? true or false |
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Definition
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Term
| what 4 devices can be self installed with secure? |
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Definition
| appliance controller, lighting controller, light switch dimmer, light switch relay |
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Term
| This is home security and control in the palm of your hand? |
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Definition
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Term
| Stores event- driven video clips and pictures by date and time; plus, view live video from any camera in the home |
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Definition
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Term
| quickly access triggers and view the home's status on the xfinity home app |
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Definition
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Term
| name 5 features of the XFINITY home app |
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Definition
| video monitoring, glaceable status, arming/disarming, lighting control, climate control |
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Term
| name the 4 statuses the home security system can be in? |
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Definition
| away, stay, night, disarmed |
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Term
| This is the primary control center for managing your system |
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Definition
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Term
| which x1 boxes can access the home security app? |
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Definition
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Term
| where do you go to arm/disarm, customize and manage, and update emergency contacts? |
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Definition
| xfinity home portal www.xfinity.com/XHPortal (as of 2014) new xhs portal is www.home.xfinity.com |
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Term
| what is under the main tab on the xhs portal? |
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Definition
| cameras, history, zones, saved pictures and videos |
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Term
| name the 6 tabs on the xhs portal |
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Definition
| main, security, devices, history, rules and apps |
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Term
| what tab is emergency dispatch setup under on the xhs portal? |
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Definition
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Term
| where can you change key pad codes? |
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Definition
| on the xhs portal under the security tab and clicking key pad codes and on the touch screen under settings - security - manage keypad codes |
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Term
| What are considered home devices? |
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Definition
| cameras, keypads,key fobs, sirens, thermostats, lighting modules switches and relays, wifi repeaters, doorlocks |
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Term
| what is needed to view or modify the central station passcode? |
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Definition
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Term
| how do you check for firmware updates on the technicolor touch screen? |
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Definition
| settings-advanced settings-check for firmware |
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Term
| how do you rename-change display icon-change zone function on the touchscreen? |
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Definition
| settings-sensors& zones - edit a sensor/zone |
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Term
| how do you perform an alarm test? |
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Definition
| settings - security - alarm test |
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Term
| this feature is designed to prevent a runaway communicator from tying up the central station |
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Definition
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Term
| how do you check the firmware, mac addresses, and cellular sim card id on the touchscreen? |
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Definition
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Term
| what are the 2 xfinity home platforms? |
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Definition
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Term
| what is the rule of 3 for xfinity home security? |
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Definition
| arm/disarm all devices, subscriber portal,security-net architecture |
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Term
| what is the document that must be signed and turned into the insurance company? |
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Definition
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Term
| how many devices does the touchscreen support? |
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Definition
| 6 cameras and 47 zigbee devices |
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Term
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Definition
| central monitoring station |
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Term
| how loud is the audible alarm on the touchscreen? |
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Definition
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Term
| where does the technician call for upsold equipment? |
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Definition
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Term
| what is the number to the 121 call center? |
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Definition
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Term
| what are the minimum browser requirements for the subscriber portal? |
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Definition
| ie 7.0 mozilla firefox 3.6 adobe flash player 10 |
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Term
| what should you consider for touchscreen location? |
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Definition
| ease of access. traffic flow, and audibility of the siren from all areas of the home |
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Term
| what should be taken into consideration for camera locations? |
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Definition
| limitations of 802.11, customer privacy concerns, no bathrooms or bedrooms |
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Term
| what does cops call before calling police/fire/medical? |
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Definition
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Term
| what does cops call after dispatching police/fire/medical? |
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Definition
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Term
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Definition
| national activation service and repair |
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Term
| what is the number to NASR |
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Definition
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Term
| what router is used for xhs installations? |
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Definition
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Term
| what port does the customers personal network get plugged into on the security router? |
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Definition
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Term
| what do you do if the customer requires VPN access? |
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Definition
| use the expose personal router to internet option |
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Term
| In 2005, 62.4% of burglaries took place between what 12 hour time-span? |
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Definition
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Term
| What is the maximum distance between the magnetic read switch and magnet (on a door / window sensor) ? |
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Definition
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Term
| Must be filled out to install Smoke alarms? |
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Definition
| Residential Fire Alarm System Record |
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Term
| HVAC Thermostat Terminal IDs? |
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Definition
C= 24V common,
W= 1st stage heat,
W2= 2nd stage heat,
Y= 1st stage cool,
Y2= 2nd Stage cool,
RH= Heat Power,
RC= Cool Power,
G= Fan Relay |
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Term
| Sensor RF (Near/Far) LQI must be |
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Definition
|
|
Term
| RSSI should not be higher than? |
|
Definition
| -80 and within -10 of each other |
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Term
| Temperature control range of thermostats on portal? |
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Definition
| 51-91 degrees F (9-33 Celcius) |
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Term
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Definition
| Central Office Processing Services |
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Term
|
Definition
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Term
| In order to maintain steady performance and quality of wireless indoor/outdoor iCameras, it is recommended that these devices should not exceed how many feet from the XH router? |
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Definition
|
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Term
|
Definition
| Premier Package $1,320 - 36 month timeframe (ETF decreases $120 quarterly) |
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Term
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Definition
| Preferred Package $1,100 - 36 month timeframe (ETF decreases $100 quarterly) |
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Term
| How many WiFi repeaters can be added to the system? |
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Definition
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|
Term
| Frequency Zigbee Sensors operate at? |
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Definition
|
|
Term
| IEEE standard for Zigbee Sensors? |
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Definition
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Term
| Who can customers call to obtain copies of pictures / videos after the 30 day period? |
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Definition
| LRC 9 Legal Response Center) |
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Term
| Has a light on front that will illuminate during an alarm event to provide a visual indicator and provide emergency lighting? |
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Definition
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|
Term
|
Definition
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|
Term
| Battery in Technicolor Touchscreen |
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Definition
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Term
|
Definition
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Term
|
Definition
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|
Term
| What is the minimum and maximum Entry Delay that can be set on the Touchscreen before sounding the Alarm? |
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Definition
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|
Term
| CMS number to call for false alarms |
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Definition
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