Shared Flashcard Set

Details

Writing Direct Message
Business Writing Winter
5
Business
Not Applicable
09/17/2012

Additional Business Flashcards

 


 

Cards

Term
Message Formats
Definition
- Bodies of letters, memos and emails are organized in a similar manner
- COntent receives more emphasis
- Letters are more formal
- Emails stremaline important information
Term
Direct Approach
Definition
- Straight forward and short
- Present positive information first
- Follow the positive message with neutral information
- Work your way down to the least positive information
Term
Delivering Positive Information
Definition
- Correctly rank the importance according to the audience
- Omit extraneous information
- Transition easily from thought to thought
- Positive information includes granting, announcing favorable information, extending credit, showing gratitude and accepting or sending invitations
Term
Deliverung Neutral Information
Definition
- Use the direct approach
- Lower emotional impact
- Neutral information, personnel evaluarion and compliance with request
Term
Good Will
Definition
Neutral
Positive
Routine
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