Term
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Definition
| Social collectives, or groups of people, in which activities are coordinated to achieve both individual and collective goals |
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Term
| Organizational communication |
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Definition
| The ways in which groups of people both maintain structure and order through their symbolic interactions and allow individual actors the freedom to accomplish their goals |
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Term
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Definition
| Organizations that manufacture products and/ or offer services for consumers |
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Term
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Definition
| Organizations that generate and distribute power and control within society |
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Term
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Definition
| Organizations that help to mediate and resolve discord among members of society |
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Term
| Pattern-maintenance orientation |
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Definition
| Organizations that promote cultural and educational regularity and development within society |
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Term
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Definition
| Patterns of relationships through which information flows in an organization |
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Term
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Definition
| Messages that follow prescribed channels of communication through out the organization |
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Term
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Definition
| Messaged flowing from superiors to subordinates |
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Term
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Definition
| Messages flowing from subordinates to superiors |
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Term
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Definition
| Messages between members of an organization with equal power |
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Term
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Definition
| Any interaction that does not generally follow the formal structure of the organization but emerges out of natural social interaction among organization members |
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Term
| Organizational communities |
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Definition
| Groups of similar businesses or clubs that have common interests and become networked together to provide mutual support and resources |
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Term
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Definition
| An articulation of your goals |
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Term
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Definition
| A document that organizes your credentials over time |
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Term
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Definition
| A document that organizes your credentials by type of function performed |
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Term
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Definition
| A short letter introducing you and your resume to and interviewer |
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Term
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Definition
| An intricate web of contracts and relationships designed to benefit the participants |
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Term
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Definition
| A document that defines the job in terms of its content and scope |
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Term
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Definition
| Communication behaviors intended to create perceptions of psychological closeness with others |
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Term
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Definition
| Listening with empathy, acknowledging others' feelings, engaging in dialogue to help others maintain a sense of personal control |
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Term
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Definition
| The purposeful use of symbols to allow multiple interpretations of messages |
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Term
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Definition
| Establishing a smooth pattern of interaction that allows a clear flow between topics and ideas |
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Term
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Definition
| Thoughtful negotiation and reasoned compromise |
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Term
| Costumer service encounter |
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Definition
| The moment of interaction between the customer and the firm |
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Term
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Definition
| Jobs in which employees are expected to display certain feelings in order to satisfy organizational role expectations |
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Term
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Definition
| Unwelcome, unsolicited, repeated behavior of a sexual nature |
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Term
| Quid pro quo sexual harassment |
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Definition
| A situation in which an employee is offered a reward or is threatened with punishment based on his or her participation in a sexual activity |
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Term
| Hostile work environment sexual harassment |
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Definition
| Conditions in the workplace that are sexually offensive, intimidating, or hostile and that affect an individual's ability to perform his or her job |
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