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Wood Chapter 4
Engaging in Verbal Communication
7
Communication
Undergraduate 3
09/16/2014

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Term
symbols
Definition
which are representations of people, events, and all that goes on around us and in us. three characteristics of symbols = arbitrariness, ambiguity, and abstraction
Term
nonverbal communication
Definition
includes symbols that are not words, such as facial expressions, posture, and tone of voice. EYES
Term
arbitrary
Definition
mean that verbal symbols are not intrinsically connected to what they represent.
Term
ambiguous
Definition
means it does not have clear-cut, precise meaning. "good friend"
Term
abstract
Definition
means that words are not the concrete or tangible phenomena to which they refer. they stand for those phenomenas-- ideas, people, events, objects, feelings, and so on but they are not the things they represent.
Term
Brute Facts
Definition
are objective, concrete phenomena and activities. pg. 75
Term
Institutional Facts
Definition
are meanings of brute facts based on human interpretation. pg. 75
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