Shared Flashcard Set

Details

Week 2 CRFA 10-060
Career Recruiting Force Academy 10-060
68
Other
Professional
08/24/2010

Additional Other Flashcards

 


 

Cards

Term
What are the 3 areas of preparing for prospecting?
Definition

1) Identifying prospects

2) Targeting prospect issues

3) working with Centers of Influence

 

NERPS Workbook Pg 7

Term
What are the areas to contact your prospect?
Definition

1) Making Contact: core contact skills

2) Addressing indifference

3) Working with screeners

4) Using voicemail, email, and text messaging effectively

 

NERP workbook Page 7

Term
What are the areas of Assessing your prospecting efforts?
Definition

1)  Assessing individual calls

2) Assessing your overall prospecting approach

 

NERP workbook page 7

Term
What are some of the sources of prospects?
Definition

1) Phone lists and databases

2) Personally Developed Contacts

3) Referrals from Deppers/Drillers

4) Leads:  Rtools and CIRIMS

5) COIs

 

NERPS workbook page 14

Term
What are some of the types of lists/databases utilized for prospecting?
Definition

1) CARIT leads

2) High School student lists

3) College dropout lists

4) Employment office lists

5) ASVAB

6) Lists created for school events/activities

NERPS workbook page 15

Term
PDC activities can be categorized into what two major groups?
Definition

1) School Canvassing

2) Other PDC opportunities

 

NERP Workbook Page 16

Term
What types of activities should you plan related to school canvassing?
Definition

1) Classroom presentation

2) Lunchroom tables

3) Attendance at school sporting events

4) Maintaining visibility

5) Posting Navy RADs

6) Judging of ROTC events

NERP workbook page 16, 17

Term
Your success in garnering leads from Deppers will be highly dependent on what two factors?
Definition

1) A depper's ability to refer candidates that are potentially qualified

2) A Depper's motivation to pursue referrals

 

NERP workbook page 21

Term
What are some things that a Depper can stand to gain from providing referrals?
Definition

1) Faster advancement, saving 18 months of wait time

2) Sweatshirts, PT gear, and other merchandise

3) An opportunity to win awards that improve chances for advancement

 

NERP workbook page 22

Term
What are the two main components of a good COI?
Definition

1) their willingness

2) their ability

 

NERP workbook page 29

Term

When you make first contact with an applicant over the phone, what are two factors that can impact the impression you make?

 

Definition

1) Voice Tone

2) Body Language

 

NERP workbook page 40

Term
What are the steps to Engaging the Prospect?
Definition

1) Greet the prospect and introduce yourself

2) Make a compelling purpose/benefit statement

3) Gain agreement to continue

 

NERP Workbook page 41

Term
What are the steps to Exploring prospect issues?
Definition

1) Use open probes to gather info

2) Listen and ask F/U questions

3) Acknowledge the prospect's feelings and point of view

 

NERP Workbook page 41

Term
What are the steps of qualify the prospect?
Definition

1) Ask questions related to blueprinting: Mental, Moral, Physical

2) If not qualified: Let candidate know, discuss ways to get qualified, ask for referral, thank them

 

NERP workbook page 41

Term
What are the steps of Request Action?
Definition

1) Summarize the reasons to move ahead

2) Specify next steps

3) Thank the prospect for speaking with you

4) If you get a "no": acknowledge Point of view, thank them, ask if may call back, referalls

 

NERP workbook page 41

Term
You can assess your efforts on what two levels?
Definition

1) individual prospecting calls

2) your overall prospecting approach

 

NERP workbook page 91

Term

What is the Purpose of the Enlisted Recruiter Production Management System (ERPMS)?

 

Definition

Designed to provide personnel with an effective plan and evaluation of recruiting activities necessary to achieve goal.

 

2.2-1

Term
Who is responsible to keep a monthly planner?
Definition

CR, ACR, ZS, DIST Trainer, NSW/NSO Coordinator and NF coordinator

 

2.2-1

Term
How long must a recruiter maintain their weekly planners?
Definition

Must retain current month plus previous 12 months

 

2.2-2

Term
A computer generated app log must be maintained by who and for how long?
Definition

Recruiter, RINC, and NF recruiters and NSW/NSO coordinators and must retain current plus previous 12months

 

2.2-2

Term
Production Analyzation Training and Evaluation (PATE) is used for what and must be retained for how long?
Definition

to analyze zone, station, and individual prospecting and sales performance.  Each Recruiter, RINC, and ZS shall maintain a monthly PATE for current month plus 24 months

 

2.2-2

Term
What two important tasks shall a recruiter's planner revolve?
Definition

Prospecting and Sales

 

2.2-2

Term

Who is authorized to change or modify a recruiter's planner?

 

Definition

RINCs, ZS, CR/ACRs

 

2.2-2

Term
A recruiters planner will be prepared and turned into the RINC when?
Definition

Last prospecting/processing day before the start of the next week.

 

2.2-3

Term
How long is an interview considered a carryover?
Definition

Any interview conducted within the previous 12 months

 

2.2-3

Term
A qualified interview is defined as an applicant that appears to be what?
Definition

Morally, Mentally, and physically qualified and a sales presentation has been conducted

 

2.2-3

Term
Applicants are prioritized into what 3 categories?
Definition

Hot (high probability of joining), Warm (favorable response but may require ATB or time), and Cold (unqualified at time of int)

 

2.2-4

Term
What does the PATE provide?
Definition

the necessary information to conduct proper activity analysis and a baseline of the Recruiter to develop and effective prospecting plan.

 

2.2-5

Term
What are the four sections of the PATE?
Definition

Prospecting Generated (modes of prospecting), Prospecting Summary (ratios for 1 New Contract), Prospecting Planned Guidance (monthly Goal/Monthly min activity req to achieve goal), Other Activity (Walk-ins)

 

2.2-5,6

Term
Prospecting is conducted for what 3 basic reasons?
Definition

To fill the applicant log with qual'd interview, create Navy awareness, to gather enough blueprinting info to make a determination if and when to call the person back

 

2.2-6

Term
When must records in the school file be converted to Work Force once they graduate?
Definition

As soon as possible after the graduation date and no later than 1 Sep

 

2.3-2

Term
When must a prospect's record be turned over the the OPO department?
Definition

After they finish their second year of college

 

2.3-2

Term
How long will a prospect's record stay in the inactive file?
Definition

a period of 2 years from the date of qualification/rejection

 

2.3-2

Term
What is the RINC's primary job?
Definition

to ensure that the team of recruiters are actively and aggressively working their market.

 

2.3-3

Term
How long will a QNE remain in the recruiter's WT and how often must the recruiter contact that QNE?
Definition

for a period of 6 months and the recruiter must call at least once a month

 

2.3-3

Term
Local Effective Accession Delivery System (LEADS) shall be maintained in the WT for how long?
Definition

4 months or until dispo'd

 

2.3-3

Term
All applicant records should be maintained in the appropriate market segment for at least how long?
Definition

4 years

 

2.3-4

Term
The DPR allows the Chain of command to do what important functions?
Definition

Review, Plan, adjust, and train to recruiting activities

 

2.4-1

Term
How many times per day should a DPR be held?
Definition

At a minimum once per day

 

2.4-2

Term
Why should the RINC review a recruiter's Working Tickler during a DPR?
Definition

for proper filing of records and to review blueprinting information of applicants.

 

2.4-2

Term
LEADS should remain a recruiter's working tickler for how long?
Definition

4 months or until contracted/dispo'd

 

2.4-3

Term
How many days should a records remain in a working tickler before being "touched" in some way?
Definition

a record should not have a date older than 5 days, if so you have a follow up problem.

 

2.4-3

Term
Who has the final decision on the placement of all working tickler records?
Definition

The RinC

 

2.4-3

Term
What is the purpose of the ZS-to-RinC DPR?
Definition

to determine whether the station is following the prospecting planned and is on track to attain all assigned goals.

 

2.4-3

Term
What is Demographics?
Definition

a term used to cover statistics related to a human population including size, density, distribution, economy, employment, and myriad of other statistics.

 

 

2.5-1

Term
What are the recruiting ages for AC and RC?
Definition

AC: 17-34 RC 18-39

 

2.5-2

Term
What are the 3 markets for AC?
Definition

Primary (17-21), Work Force (17-34 not attending school), Secondary (17-34 non-traditional education)

 

2.5-2

Term
The Market Available for RC is divided into what?
Definition

One primary category (NAVET 21-29) and two secondary categories (OSVETS 21-39 and Non-prior service 18-39)

 

2.5-2,3

Term
Mental Groups are divided into what categories?
Definition

TSC 1-A 99-93, TSC IIA 92-65, TSC IIIA 64-50, TSC IIIB 31-49

 

2.5-3

Term
What does STEAM stand for?
Definition

Standardized Territory Evaluation and Analysis for Managemtn

 

2.5-4

Term
STEAM is used for what purpose?
Definition

to ensure that each recruiter and NRS/NOSC has a Fair Share of the market and goals are fairly apportioned based on the market available

 

2.5-4

Term
What are the purposes of WebSteam?
Definition

Establishing NRS/NOSC boundaries by zip codes, Locating the recruitable population, determining market share, placing recruiters, and comparing production with other services.

 

2.5-4

Term
What are the Steam Reports?
Definition

Goal Matrix, Leads zip code report, market share reports, station/zone summary

 

2.5-5

Term
ASAD data is updated how often?
Definition

Quarterly

 

2.5-5

Term

The SMART (Station Market Analysis and Review Technique) was designed for what reasons?

 

Definition

to identify where the quality market can be found and where target market centers locations are.

 

2.5-5

Term
The SMART system consists of what?
Definition

NRS territorial Map, New Contract QNE overlay, Goal RECAP sheets, DEP status board, High School/Junior College, and School Area of Responsibility (SOAR)

 

2.5-5,6,7

Term
The Buffer Tool allows you to do what?
Definition

Creates a 5-50 mile radius around a selected point on a map.

 

2.6-3

Term
What are the 6 reports available in the Reports menu?
Definition

Goal Matrix report, FY goal table, LEADS zip code report, Region report, Station list, School list

 

2.6-7

Term
What are the Market Share Reports?
Definition

District/Zone/Station Market Share History, Population, Quality

 

2.6-7

Term
What ways does WebSTEAM support to specify how the RAF is calculated for the district?
Definition

Use Market Share Parameters, Traditional RAF, DRAF, 25 Miles Radius RAF, URAF

 

2.6-9

Term
What is the purpose of the DEP program?
Definition

Reduce DEP/RTC attrition, Prepare recruits for RTC, and generates Quality referrals.

 

2.7-1

Term
How often should a ZS conduct a DEP audit?
Definition

Quaterly

 

2.7-2

Term
When should a ZS conduct First Out-month Shipper Verifications? (ZS Execs)
Definition

No later than the 15th of the current month for all next month shippers.

 

2.7-2

Term
If a 72 indoc is conducted by the Recruiter only, when should the RinC contact the FS?
Definition

via phone or face-to-face within 5 days minimum after completion of the 72 hr indoc

 

2.7-3

Term
All FS must be (a)________ and (b)________ prepared to cope with the challenges of recruit training.
Definition

(A) Physically (B) Mentally

 

2.7-4

Term
What is the main purpose of a 72 hr Indoc?
Definition

Will eliminate buyer's remorse and provides a good foundation for the FS relationship with the recruiter during the time in DEP

 

2.7-4

Term
What should the attendance of a DEP meeting be?
Definition

80% or better

 

2.7-5

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