Shared Flashcard Set

Details

Week 1
LSS Training Week 1
99
Business
Professional
05/02/2012

Additional Business Flashcards

 


 

Cards

Term
Sigma is a symbol that is used to identify standard deviation :
Definition

True

 

Term
Which of the following best describes normal variation in a process :
Definition
How tightly the outcomes are clustered around the average
Term
A concept used to best describe a performance of a process relative to a specification limit is called
Definition
Sigma Level
Term
Which of the following refers to how tightly all the various outcomes are clustered around the average
Definition
Process variation or standard deviation
Term
What term reflects the distance between the mean and the point of inflection on the normal curve :
Definition
Standard Deviation
Term
Which one of the following is not an example of Hard Savings
Definition
Regaining Lost Sales
Term
Within Six Sigma change in performance comes from identifying and controlling which of the following :
Definition
Independent Variables
Term
A bar graph that is used to help prioritize process ?
Definition
Pareto Analysis
Term
The Higher the Sigma Level the better the performance ? True/False
Definition
True
Term
If a company operates with a yield of 93.2%. What is the operating Sigma Level
Definition
3 sigma
Term
If we produce more than is needed by the next step in the process or more than the customer needs this is an example of which element of waste
Definition
Overproduction
Term
A warehouse moves a single crate of product 13 times before its finally loaded for shipment. This is an example of which one of the seven elements of waste
Definition
Conveyance
Term
Which financial metric measures whether a business is creating or destroying value?
Definition
Economic Profit
Term
CCR is an acronym for ?
Definition
Critical Customer Requirement
Term
What is the definition of Critical Customer Requirement
Definition
The most important customer requirements that must be met due to their strong correlation to the buying decision
Term
Which of the following is not an indirect method of capturing the Voice of the Customer
Definition
Cold Calling Customers
Term
Sigma is a symbol that is used to identify standard deviation :
Definition
True
Term
Which of the following best describes normal variation in a process :
Definition
How tightly the outcomes are clustered around the average
Term
A concept used to best describe a performance of a process relative to a specification limit is called
Definition
Sigma Level
Term
Which of the following refers to how tightly all the various outcomes are clustered around the average
Definition
Process variation or standard deviation
Term
What term reflects the distance between the mean and the point of inflection on the normal curve :
Definition
Standard Deviation
Term
Which one of the following is not an example of Hard Savings
Definition
Regaining Lost Sales
Term
Within Six Sigma change in performance comes from identifying and controlling which of the following :
Definition
Independent Variables
Term
A bar graph that is used to help prioritize process ?
Definition
Pareto Analysis
Term
True or False : The Higher the Sigma Level the better the performance ? True/False
Definition
True
Term
If a company operates with a yield of 93.2%. What is there operating Sigma Level
Definition
3 sigma
Term
If we produce more than is needed by the next step in the process or more than the customer needs this is an example of which element of waste
Definition
Overproduction
Term
A warehouse moves a single crate of product 13 times before its finally loaded for shipment. This is an example of which one of the seven elements of waste
Definition
Conveyance
Term
Which financial metric measures whether a business is creating or destroying value?
Definition
Economic Profit
Term
CCR is an acronym for
Definition
Critical Customer Requirement
Term
What is Critical Customer Requirement
Definition
the most important customer requirements that must be met due to their strong correlation to the buying decision
Term
Which of the following is not an indirect method of capturing the Voice of the Customer
Definition
Cold Calling Customers
Term
Which of the following is not a requirement the Kano Analysis Addressed
Definition
Creative
Term
Which of the following is not an element of a project charter
Definition
rough solution
Term
Who is accountable for drafting a project charter
Definition
Project Sponsor
Term
Name two essential skills needed to be a successful project manager
Definition
leadership, motivation, interpersonal, problem solving, decision making, organizational, prioritization, negotiation, communication, planning & execution, facilitation
Term
Which of the following is not a primary customer
Definition
Hidden
Term
What is the typical size of a focus group ?
Definition
Seven to Thirteen
Term
What tool groups ideas into categories to reveal common themes ?
Definition
Affinity Diagram
Term
What high level tool is used to help visualize the VOC and begin to see the relationship between the outputs and the inputs of the process
Definition
SIPOC
Term
True of False : Not Everyone on the project team must agree on the Team Mandate
Definition
0
Term
Ground Rules Should Address
Definition
Handling Conflict
Term
R.A.C.I Is an abbreviation of what ?
Definition
Responsible.Accountable.Consulted.Informed
Term
How many people can be Accountable for a task ?
Definition
1
Term
In a Race Chart , Who is "The Doer" ?
Definition
Responsible
Term
What bar chart is used to depict the projected time involved in completing a particular task ?
Definition
Gantt Chart
Term
Which of the following is not one of the three dimensions of project success
Definition
Maintenance
Term
The Time from release of a product into a process until its completion is known as ?
Definition
Process Lead Time
Term
Product that is within the boundaries of a process is called ?
Definition
Work In Process
Term
The output of a process over a defined period of time is known as
Definition
Exit Rate
Term
The maximum amount of product a process can deliver over a continuous period of time ?
Definition
Capacity
Term
A step that inserts the largest amount of time delay into a process ?
Definition
Time Trap
Term
How many time traps can you have at one time in any one process?
Definition
1
Term
A time trap that is unable to produce at the ER required to meet customer demand
Definition
Constraint
Term
What is Little's Law ?
Definition
Process Lead Time = Work in Process / Exit Rate
Term
The amount of time that value is actually applied to a product while it is "In Process " is known as ?
Definition
Value Add Time
Term
A 3 step process has VA time of 3.5 hours . This process has a PLT of 160 hours. What is the PCE for this process ?
Definition
2.1875%
Term
A local Pizza company wants to tell customers an approximate wait time. They calculate they have 20 pizzas in their process at one time. They determined they finish 5 pizzas every 15 minutes . How long is there lead time ?
Definition
60 min
Term
A local Pizza company calculates they have 20 pizzas in their process at one time. They determined they finish 5 pizzas every 15 minutes . After a time study they conclude they have 3 min of VAT in their process. Can you determine the PCE ? If yes, what is it ?
Definition
5.00000%
Term
Which is not a common measure of central tendency
Definition
Mu
Term
Name a common measure of variability
Definition
Range
Term
What term is used for the most frequent observed value in a group
Definition
Mode
Term
Define the "Range" of a data set ?
Definition
The difference from the minimum value and the maximum value in a given data set
Term
a common benefit of sampling is ?
Definition
Saves time and money
Term
What is a good rule of thumb for the number of samples you should collect ?
Definition
30
Term
What is the largest pitfall in sampling ?
Definition
Bias
Term
What aggregate data chart is used to show the distributional characteristics of data
Definition
Boxplot
Term
What percentage of data falls within 3 standard deviations of the mean ?
Definition
99.73
Term
The ability to stay on target as measured by the mean is known as
Definition
Accuracy
Term
Consistency of a process as measured by the standard deviation is known as ?
Definition
Precision
Term
True: False Special Cause Variation is Random, Stable and Consistent over time .
Definition
0
Term
According to Demming what % of all variation is common cause ?
Definition
85% - 95%
Term
According to Demming what % of all variation is Special Cause ?
Definition
05% - 15 %
Term
Statistical Control means the process is operating __________
Definition
As Expected
Term
Why do we use RTY and not FTY ?
Definition
RTY takes into account the "Hidden Factory"
Term
A 5 step process has FTY of 89% what is the RTY
Definition
55.84000%
Term
A 4 step process has a FTY of 90%. What is the RTY of the process ?
Definition
65.61
Term
A 5 step process has a FTY of 75% what is the RTY of this process ?
Definition
23.73000%
Term
On a project charter, what does the problem statement define ?
Definition
"Pain"
Term
A Value Map is different from a Process Map as it is rich with what ?
Definition
Data
Term
Operation Definitions are rarely used because they are vague and indirect
Definition
0
Term
If you ran a Gauge R&R what is the highest level of variability you would allow ?
Definition
10.00000%
Term
Sales needs 32,000,000 mbf a month. Your current available hours are 649. What is your Takt Rate
Definition
49306.63 MBF / Hour
Term
A systems ability to detect small changes in the process is referred to as : ?
Definition
Discrimination
Term
The measurement variation observed when different operators measure the same parts using the same device is known as ?
Definition
Reproducibility
Term
The measurement variation observed when the same operator measures the same parts using the same device
Definition
Repeatability
Term
A Gauge R & R tries to determine if the measurement system has good ______________ and reproducibility
Definition
Repeatability
Term

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This is an example of what Customer Focused Tool ?

Definition
Kano Analysis
Term

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This is an example of what tool ?

Definition
Spaghetti
Term

[image]

 

What is my PLT ?

Definition
5 Days
Term

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What performance indicator will this formula give you ?

Definition
Process Cycle Efficiency
Term

[image]

 

What is the Median of this Data Set ?

Definition
40
Term

[image]

 

What is the Mean of this Data Set ?

Definition
50.33
Term

[image]

 

What is the Median of this Data Set ?

Definition
36
Term

[image]

 

What is the mean of this data set ?

Definition
36.6
Term

[image]

This symbol represents ?

Definition
Population Mean ( mu )
Term

[image]

 

This symbol represents ?

Definition
Sample Mean
Term

[image]

 

This is an exmple of what kind of chart ?

Definition
Top-Down Flow Chart
Term

[image]

 

This is an example of what tool ?

Definition
Swim lane diagram
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