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| Characterized by strategic focus on the external environment through flexibility and change to meet customer needs |
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| An internal focus and a consistency orientation for a stable environment |
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| A formal statement of the companys values concerning ethics and social responsibility |
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| A group of executives appointed to oversee company ethics |
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| High-level company executive who oversees all aspects of ethics |
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| The use of social characteristics such as corporate culture, shared values, commitments, traditions, and beliefs, to control behavior |
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| the set of values, guiding beliefs, understandings,and ways of thinking that are shared by members of an organization and are taught to new members as correct. |
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| the degree of agreement among members of an organization about the importance of specific values. |
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| when each alternative choice or behavior seems undesirable because of a potentially negative ethical consequence. |
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| the code of moral principles and values that governs the behavior of a person or group with respect to what is right or wrong. |
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| a telephone number that employees can call to seek guidance and to report questionable behavior |
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| a state in which organization members develop a collective identity and know how to work together effectively. |
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| slogans, sayings, metaphors, or other expressions that convey a special meaning to employees. |
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| principles that guide the decisions and behaviors of managers with regard to whether they are morally right or wrong |
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| a culture that places emphasis on a clear vision of the organization's purpose and on the achievement of specific goals. |
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| stories that are consistent with the values and beliefs of the organization but are not supported by facts. |
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| the elaborate, planned activities that make up a special event and often are conducted for the benefit of an audience. |
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| that which arises from a set of codified principles and regulations that describe how people are required to act, are generally accepted in society, and are enforceable in the courts. |
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| measures and reports the ethical, social, and environmental impact of a company's operations. |
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| narratives based on true events that are frequently shared among organizational employees and told to new employees to inform them about an organization. |
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| cultures that develop within an organization to reflect the common problems, goals, and experiences that members of a team, department, or other unit share. |
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| something that represents another thing. |
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| a relationship between a leader and followers that is based on strongly shared values that are advocated and acted upon by the leader. |
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| employee disclosure of illegal, immoral, or illegitimate practices on the part of the organization. |
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