Good business decisions are based on?

Accurate and up to date information

What words are missing

Combining strong _ _ _ _ _ _ _ _  information with good _ _ _ _ _ _ _ _ _  and _ _ _ _ _ _ _ _ _ _  gives a sound basis for good decision making in business. 

Combining strong accurate information with good judgement and experience gives a sound basis for good decision making in business. 

The acronym EFTPOS stands for?

Electronic Funds Transfer at Point of Sale

What is the purpose of a barcode?

Each barcode is made up of numbers and letters that can be identified by a scanning machine which is useful when:

• Processing a sale
• Grouping sales information
• Identifying specific products
• Helps to make good buying and manufacturing decisions.

Types of information that a business might need

Product and service information would include

Different ways (formats) that Information can be communicated include

Sources of information would include

Information is considered to be good information provided that it is

.Authority

Information is considered to be relevant provided that the following has been removed that

•       is out of date.

•       cannot be verified as accurate and authentic.

•       is poorly written as it may also be inaccurate.

•       is not clear.

•       is not from a reputable source.

•       does not directly relate to the issue.

A good team environment is 

an environment where team members are not scared and are even encouraged to voice their ideas, frustrations and opinions to management without fear that they will be victimised for doing so. 

The ongoing success of the business depends on

Customer satisfaction with the products and services on offer

The well known creative process that involves a group of people discussing new ideas and solutions to problems -  Even ideas that sound way out and a bit crazy are encouraged is known as:

Brainstorming

More brains means more ideas so feedback from what two stakeholders is so important ?

customers and staff 

The process of discussing something with someone in order to get their advice or opinion is called?

Consultation

An example of formal consultation would be

calling a team  meeting to discuss a new plan, its scope and objective as well as how to achieve that objective 

An example of informal consultation would be

managers doing a casual walk around the business talking to staff and getting their ideas and feedback in a casual friendly way. 

When producing a document there are many ways (formatting) that can be used to improve communication such as:

The term styles as applied to a document include items such as

It is normal practice to include page numbers, version numbers and dates in a document and located in what part of the document?

Usually in the footer indicting the date of the document and therefore the most relevant for the period of time you might be interested in

Creating a diagram in which information is represented visually, usually with a central idea placed in the middle and associated ideas arranged around it is called?

Mind Mapping

A be better way of presenting information that involves a lot of numbers or statistics would be? 

By using Charts and Graphs

Similar to a spreadsheet, information that includes statistics and numbers can be presented in  a word document by inserting a what?

A Table

Reports are designed to fully brief the reader about the subject but be presented in such a way that the reader can quickly find the information they need and are therefore typically designed and produced in what way?

When naming an electronic file you should use common sense or follow protocol.

Protocol means what?

A designated system of naming a file such as:

the name of the file and the location of the file tell you about the contents of the document. 

Backup systems may include: 

Functions that business technology can be useful include: 

The term for a place where you store data on the internet is called what?

Cloud Storage

The device that reads the embedded chip in your credit card, debit card, or smart card that enables you to make a secure payment is called a what? 

Contactless Payment machine

Portable data entry equipment such as these can perform several different functions including: 

price checking, keying in stock items, stocktaking, label making, ticketing and data collecting to a linked computer system. 

Can you remember six (6) examples of IT equipment used in business?

The meaning of prioritise is?

To list the tasks that need to be done in order of importance 

Technology used to manage workplace priorities includes

Information is collected and collated for many reasons but ultimately that information is passed to a person so that they can do what?

Make a judgement or decision about things such as - what products to sell, how many people to employ, should prices be changed

When presenting information you must ensure what about your documents?

Identify the four parts of effective communication

1 Sender

2 Message

3 Receiver

4 Feedback

The KISS principle means what?

1. Use words that the other person will understand - Don’t use too much jargon.
2. Be as clear and precise as you can.
3. Short and simple does the trick – Use the communication principle KISS - Keep It Simple Stupid.
4. Use a graph or chart where appropriate.
5. Clearing show the vital information
6. Be polite and professional

Communication formats include

A be better way to communicate a lot of numbers or statistics would be by using what?

Graphs or Charts

Slow business communication is poor business communication. This could result in poor outcomes for an employee who is slow in communicating in what way? 

Reflect badly upon the employee and the way they are perceived in the business and for their career.

If you are struggling to source and present the information and meet the deadline then you should

Far better to communicate with your supervisor or the person that you must give the information to as early as possible. 

When preparing a PowerPoint for a presentation what guidelines would you provide in putting the presentation together?

Not all information can be accessed by everyone. The process of seeking approval to access information is called

seeking authorisation

That is someone who has the authority/rights to provide information normally based on seniority, training and experience

Any new equipment will work with the existing equipment. For example a new printer will work with the existing computer and software. 

When equipment malfunctions - that is breaks down or not working the way it should then steps should be taken to ix the problem such as

When any form or confidential information is no longer needed it is necessary for them to be shredded rather than throwing them into the rubbish or recycle bin.

Common pieces of information that are shredded include;

bank statements, letters, application forms and passport and licence copies. 

Most documents are filed away - Why?

To make finding and differentiating between all of these documents much easier. 

possibly for legal reasons. 

The most common type of filing system is a filing cabinet. 

After you no longer need files, usually around a year or so, they are boxed up and placed in storage for other 5 or so years. After the files have been in storage for the nominated time they are shredded. 

This process is known as?

Archiving

Reference and index systems make it easy for you to have access to all documents both computer and paper based.

The key aspects of this process would be?

• Manila folders are what are placed inside hanging folders in the filing cabinet to keep all documents together and make it easier.
• The main aim for filing is for it to be simple and easy to understand and follow.
• When working in the office it will be part of your responsibilities to keep the filing system updated and modified when necessary. 
• When removing or archiving files they will need to be marked as inactive and either stored or shredded to your offices procedures.

Data may not necessarily always be accurate, therefore seeking clarification is asking a few follow up questions to the information such as: 

When information is being used as the basis for decisions then you need to make sure that you have enough information to make a judgement and that the information you have is accurate. 

You may need information about the future such as:

There are many methods for collecting information that include:.....

Information and systems need to be regularly updated.

Examples of systems that may need to be updated include:

When working in an office there are many problems that need to be solved.

The source of these problems

usually come from areas such as?

One way of explaining confidentiality when it comes to customers would be?

Customers have a right and an expectation that any personal information they give to a business will only be used for that purpose and will not be given to other people, businesses or the media. 

It is absolutely imperative that you deal with customers in an honest and ethical way,

What is commonly considered to be honest and ethical ways when dealing with customers?