Term
| What are the traits of an effective verbal commuinicator? |
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Definition
confident
empathetic
respectful
self-aware |
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Term
| What are the four elements of communication? |
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Definition
Content (message)
Coding (words)
Sending (message & words)
Decoding (listening) |
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Term
| What are the steps to being an effective communicator? |
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Definition
Establish safety & security
establish credibility
allow venting to defuse (descalation)
establish relationships...positive results |
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Term
| What are the five tools of communication? |
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Definition
listen
empathize
ask questions
paraphrasing
summarize |
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Term
| What are the five steps in getting someone to do what you ask? |
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Definition
ask
set the context
present options
confirm
act |
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Term
| From a listeners viewpoint, which element of communication has the greatest impact? |
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Definition
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