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VCE Business Management Unit 3 - AOS 1 Key Terms
VCE Business Management Unit 3 - AOS 1 Key Terms
46
Business
12th Grade
11/16/2015

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Term
Organisation
Definition
Is two or more people working together to achieve an objective
Term
Large Scale Organisation (LSO)
Definition
Employs 200 or more people, earns revenue in the millions, or has assets of more than $200 million.
Term
Multinational Corporation
Definition
Is owned and based in one country and operates in many countries throughout the world
Term
Management functions
Definition
Are the different divisions of key areas of work within an organisation
Term
Corporation
Definition
Is owned by shareholders and aims to make a profit.
Term
Shareholder
Definition
Is any person who owns shares in a company.
Term
Private Company
Definition
Is not listed on the ASX and is owned by a maximum of 50 shareholders who are private individuals.
Term
Public Company
Definition
Is listed on the ASX and is owned by the public who can buy or sell a potentially unlimited number of shares in the company.
Term
Government Business Enterprise
Definition
Is government owned and operated
Term
Government Department
Definition
Division of the government whose sole purpose is to fulfil the objectives of the government.
Term
Not for profit organisations
Definition
Private sector organisations such as charities, whose ultimate objective is to improve social problems to benefit the community.
Term
Vision Statement
Definition
States what the organisation aspires to become.
Term
Mission Statement
Definition
Expresses why an organisation exists, its purpose and how it will operate.
Term
Objective
Definition
Is a desired goal, outcome or specific result that an organisation intends to achieve.
Term
Strategies
Definition
Are the actions that an organisation takes to achieve specific objectives
Term
Gross Domestic Product (GDP)
Definition
Is the total value of all goods and services produced in a country in a year
Term
Balance of Payments
Definition
Is a record of a country’s trade and financial transactions with the rest of the world.
Term
Research & Development
Definition
Refers to activities undertaken to improve existing products (innovation) or create new products (invention)
Term
Infrastructure
Definition
Refers to highways, railways, airports, communications systems, education and health facilities, water, gas and electricity supplies
Term
Downsizing
Definition
Refers to the restructuring of organisations, resulting in a reduction in staff numbers, aimed at improving efficiency.
Term
Outsourcing
Definition
Is the transferral of non-core business activities to an external organisation.
Term
Internal environment
Definition
Factors within the organisation that the organisation has some degree of control over.
Term
External Environment
Definition
Factors outside the organisation that the organisation has little control over.
Term
Operating environment
Definition
Outside factors which the organisation directly interacts with when conducting business.
Term
Macro environment
Definition
Those broader factors in the economy and society in which the organisation operates.
Term
Performance Indicators
Definition
Are specific criteria used to measure the efficiency and effectiveness of the organisation’s performance.
Term
Efficiency
Definition
Refers to how well the organisation uses its resources to achieve its objectives
Term
Effectiveness
Definition
Is the degree to which an organisation has achieved its stated objectives
Term
Profitability
Definition
Measures the earning performance of an organisation and indicates its capacity to its resources to maximise profits.
Term
Number of Sales
Definition
Is the number (or volume) of units of a particular product sold in a given period of time
Term
Percentage of market share
Definition
The proportion of total market sales controlled by the company expressed as a percentage.
Term
Productivity
Definition
Is a measures of efficiency - the amount of output produced with a given number of inputs (resources such as e.g. Money, time , labour)
Term
Rate of productivity growth
Definition
Measures the change in productivity in one year compared to the previous year.
Term
Customer survey
Definition
States measures how satisfied customers are with the organisations performance
Term
Staff survey
Definition
Measures how satisfied staff are with the organisation.
Term
Staff turnover
Definition
Measures the number of employees who are leaving the organisation.
Term
Customer complaints
Definition
Is a measure of customer satisfaction with the products and level of service of an organisation.
Term
Level of wastage
Definition
Measures the amount of waste created by the production process
Term
Number of workplace accidents
Definition
Is a measurement of safety in the workplace
Term
Benchmarking
Definition
Measuring organisation’s performance against that of the industry leader, that is well known for its excellence.
Term
Stakeholders
Definition
Are individuals or groups who have a vested interest in the performance, activities and operations of the organisation.
Term
Ethics
Definition
Refers to the day to day work and decision making of people in an organisation, being carried out in a morally acceptable way.
Term
Ethical Management
Definition
Refers to the process of abiding by moral standards and doing the ‘right thing’ in the interests of all stakeholders.
Term
Social responsibility
Definition
Is a refers to an organisations commitment to the community and environment, beyond what is required by law.
Term
Ethical and Socially Responsible Management (ESRM)
Definition
Process of abiding by the developed organisational moral standards and acting in a way that is deemed acceptable to the interests of society as a whole.
Term
Triple Bottom Line
Definition
Refers to the economic, social and environmental performance of an organisation
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