Term
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Definition
| The process by which a program or institution documents meeting established guidelines |
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Term
| Continuous quality improvement |
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Definition
| An institutional program that focuses on customer satisfaction and expectations |
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Term
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Definition
| Commercial controls used to verify accuracy and reliability of patient test results |
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Term
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Definition
| Electronic, internal and procedural controls contained within the test system that ensures the reliability of the test system |
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Term
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Definition
| Results of the process to improve customer satisfaction |
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Term
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Definition
| System of what is done to the patient |
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Term
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Definition
| Performance of tests on specimens provided by an external monitoring agency |
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Term
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Definition
| Methods used to guarantee quality patient care |
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Term
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Definition
| Methods used to monitor the accuracy of procedures |
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Term
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Definition
| The overall laboratory policies, procedures, processes and resources to achieve quality test results |
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Term
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Definition
| Unexpected death or permanent loss of function not caused by a patient's underlying condition |
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Term
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Definition
| Institutional policy to provide customer satisfaction |
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Term
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Definition
| Time from ordering a test through analysis in the laboratory to the charting of the report |
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