Term
| Variables of Group Communication |
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Definition
Conflict
Conformity
Consensus |
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Term
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Definition
Is greatly misunderstood and often avoided
Should focus on issues, not personalities |
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Term
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Definition
Means agreement to ideas, rules, or principles
Can result in groupthink, when people think too similarly |
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Term
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Definition
Represents group support for a decision even if some members have reservations
Is not required for every decision- only important ones |
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Term
| How can Conflict be Constructive? |
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Definition
Makes us more aware of problems
Encourages change
Makes life more interesting
Increases the quality of decisino making
Helps us understand ourselves better
Increases our self-confidence |
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Term
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Definition
Be descriptive
Avoid labels
Don't exaggerate
Speak for yourself
Use "I" statements |
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Term
| Strategies for team writing |
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Definition
Identify Project Requirements (determine project goals and identify project components)
Create a Project Plan
Draft the Writing
Revise the Writing
Finalize the Project |
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Term
| Commenting on Peers' Writing |
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Definition
Read first for meaning
Assume the role of reader- not instructor
Point out sections that you liked and those you disliked
Use "I" language
Comment helpfully- but sparingly
Emphasize the writer when giving positive feedback and the text when giving negative feedback.
Avoid take over the text |
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Term
| Understanding Cultural Values |
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Definition
Individualism
Time orientation
Power Distance
Uncertainty Avoidance
Formality
Materialism
Context Sensitivity |
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Term
| Personal Spaces for Social Interaction |
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Definition
Intimate (1 1/2')
Casual (4')
Social (12')
Public (past 12') |
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Term
| Communicating Across Cultures |
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Definition
Maintain Formality
Show Respect
Communicate Clearly |
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Term
| A Value of Diversity and Inclusion |
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Definition
Helps teams solve problems and make better decisions
Creates a more interesting work environment
Ensures that all employees can reach their full potential |
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Term
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Definition
| Group of individuals who depend on each other to accomplish a common objective |
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Term
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Definition
| psychological term for avoiding individual responsibility in a group setting |
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Term
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Definition
| The customary traits, attitudes and behaviors of a group of people |
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Term
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Definition
| the belief that an individual's own cultural group is superior |
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Term
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Definition
| respecting and valuing the unique dimension each agent and employees adds to the organization. |
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Term
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Definition
| the collective strength of experiences, skills, talents, perspectives, and cultures that each agent and employee brings to the company |
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Term
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Definition
Cultuers in which people see themselves first as individuals and believe that their own interests take priority
US: high
Japan: low |
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Term
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Definition
Cultures tha tperceive time as a scarce resource and that tend to be impatient
US: high
Middle Eastern countries: Low |
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Term
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Definition
Cultures in which management decisions are made by the boss simply because he or she is the boss
France: High
US: Low |
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Term
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Definition
| Cultures in which people want predictable and certain futures |
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Term
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Definition
cultures that attach considerable iportance to tradition, ceremony, social rules, and rank
High: China
Low: US |
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Term
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Definition
Cultures that emphasize assertiveness and the acquisitino of money and material objects
High: China
Low: Scandinavian countries |
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Term
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Definition
Cultures that emphasize the surrounding circumstances (or context), make extensive use of body language, and take the time to build relationships and establish trust
High: Asian and african cultures
Low: Northern European Countries |
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Term
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Definition
| A report that is produced only once to address unique problems and opportunities |
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Term
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Definition
| An organized presentation of information used to make decisions and solve problems |
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Term
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Definition
| Breaking a problem down to determine what data needs to be collected |
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Term
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Definition
| Data collected by the researcher to solve a specific problem |
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Term
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Definition
Data (published or unpublished) collected by somone else for another purpose
Published: internet resources, journal, magazine, newspaper, books, brochures, pamphlets, technical reports
Unpublished: Company records, legal documents, personal files, medical records |
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Term
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Definition
| A written instrument containing questions to obtain information from recipients |
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Term
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Definition
horizontal or vertical bars represent values
Used when comparing the magnitude or size of itmes, either at a specified time or over a period of time |
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Term
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Definition
Compares the relative parts that make up a whole
useful for showing how component parts add up to a total |
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Term
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Definition
Line charts show changes or trends in data over lone periods of time
used to highlight trends |
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Term
| Steps for interpreting data |
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Definition
isolation
context
synthesis |
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Term
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Definition
Look at each piece of data in isolation
Don't examine or consider any other data |
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Term
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Definition
| look at each piece of data in combination with other bits |
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Term
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Definition
Synthesize all the information collected
understand findings |
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Term
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Definition
| a printed report or slides created in Powerpoint, Keynote, or other presentation tools |
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Term
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Definition
| using similar grammatical structure to express similar ideas |
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Term
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Definition
| how the writer's attitude toward the reader and the subject of the message is reflected |
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Term
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Definition
| A summary or restatement of a passage in one's own words |
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Term
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Definition
| The exact words of another person |
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Term
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Definition
| modifying the content a style of a draft to increase its effectiveness |
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Term
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Definition
Time
Location
Importance
or
Criteria |
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Term
| Organizing the Report: Time |
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Definition
| Organize your report by time only when it is important for the reader to know the sequence of events |
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Term
| Organizing the report: Location |
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Definition
| Appropriate for simple informational reports |
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Term
| Organizing the Report: Importance |
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Definition
The reader gets the major idea up front and can skim the less important info as desired or needed
used by newspapers |
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Term
| Organizing the Report: criteria |
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Definition
| Used for analytical and recommendation reports where the purpose is to analyze the data, draw conclusinos, and recommend a solution. |
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Term
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Definition
| a report heading that identifies the major conclusion of a section |
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Term
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Definition
| a report heading that identifies only the topic of a section without giving the conclusion |
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Term
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Definition
Introduction (presents the info the reader needs to make sense of the findings)
Findings (don't just present your findings; analyze and interpret them for the reader)
Summary, Conclusings, and Recommendations (Findings lead to conclusinos; conclusions lead to recommendations) |
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Term
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Definition
also called an abstract or synopsis
is a condensed version of the body of the report
may be read more carefully than the report itself |
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Term
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Definition
Past, present, or future
Use the verb tense that is appropriate at the time the reader READS the report- not necessarily at the time that you wrote the report. |
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Term
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Definition
the business standard for documenting sources
easy to create
easy to view |
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Term
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Definition
| Can occur when using quotations out of context, when omitting relevant background info, or when including only the most extreme or most interesting data |
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Term
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Definition
Revise for content
revise for style
revise for correctness |
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Term
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Definition
Analyze the audience in terms of demographics, level of knowledge, and phychological needs
use the "you" attitude
Large audiences require a more formal presentation
Psychological needs: hostile listeners, you have to oversell yourself
Options for visual support |
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Term
| How to use notes correctly |
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Definition
Use structure and format that work for you
write only key phrases |
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Term
| Creative types of openings |
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Definition
Quote a well known person
ask a question
present a hypothetical situation
relate an appropriate anecdote, store, joke, or personal experience
Give a startling fact
Use a dramatic prop or visual |
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Term
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Definition
| Convince the listener that you've done a thourough job of oclelcting and analyzing the data and that your poins are reasonable. Support your arguments with credible evidence- statistics, expereinces, examples, and support from experts |
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Term
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Definition
| finish on a strong upbeat note, leaving your audience with a clear and simple message |
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Term
| Practicing the team presentations |
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Definition
A full scale rehearsal with visuals0 in the room where the presentation will be made- is crucial for team presentations
if possible, record the rehearsal on video so that you can review it later.
critique with tact, empathy, and goodwill
Coordinate introductions, transitions, and positioning
plan how you'll handle questions |
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Term
| Creating and Using Handouts |
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Definition
Help audience follow a presentatino and provide a "takeaway"
Audience handouts supplement your presentation, provide space for ntoe taking,and are a permanent record of your presentation
The content and purpose of your handout determine when it should be distributed |
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Term
| Recording the Rehearsal Presentation for Practice |
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Definition
| Use appropriate language, voice qualities, gestures, and posture |
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Term
| Delivering the Presentation |
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Definition
Dress comfortably- just slightly dressier than your audience
Maintain eye contact
Don't freak out if you lose your spot.. just emphasise and regroup |
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Term
| Overcoming Speech Anxiety |
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Definition
Over-prepart
The more familiar you are with the content of your speech and the more trial runs you've made, the better you'll be able to concentrate on your delivery once you're actually in front of the goup.
Memorize
Practice Mental imagery
before the presentation, take a short walk to relax your body |
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Term
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Definition
Prepare possible questions the audience may ask
Always listen carefully to the question; repeat it, if necessary, for the benefit of the entire audience; and look at the entire audience as you answer |
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