Term
| Who are the people I will communicate with as a nurse? |
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Definition
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Term
| What are interdisciplinary interactions? |
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Definition
1.) Hierarchial relationships (Dr -> RN)
2.) Presence of authority gradient
3.) Negative/Disruptive behavior |
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Term
| What is lateral violence? |
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Definition
| An aggressive and destructive behavior of nurses against each other. Results in injuring dignity of the other and reduces one's confidence/self-esteem |
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Term
| How do nurses communicate? |
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Definition
| Nonverbally and verbally but should ALWAYS be therapeutic. |
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Term
| What are the 5 characteristics of therapeutic communication/information? |
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Definition
1.) Empathy
2.) Respect
3.) Genuine
4.) Concrete
5.) Confrontation |
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Term
| What are some techniques for therapeutic communication? |
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Definition
| Active listening, sharing observations, humor, establishing trust, being assertive, restating and validating messages |
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Term
| What should you NOT do when therapeutically communicating? |
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Definition
| Ask questions out of curiosity, give your opinion, change subject rapidly, false reassurance, sympathy, asking for explanations, arguing etc. |
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Term
| What are 3 factors that effect communication? |
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Definition
1.) Environment - private, quiet, free of unpleasant smells..
2.) Developemental variations - modify communication strategies to fit client
3.) Gender - women want to be connected and men want to one up |
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Term
| What are the different personal spaces? |
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Definition
- Intimate - 18 in
- Personal - 18 in to 4 ft
- Social - 4 to 12 ft
- Public - beyond 12 ft |
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Term
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Definition
| The space and things that an individual defines as belonging to him. |
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Term
| What is collaborative communication? |
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Definition
| Essential communication with nurses, physicians, and health professionals from other disciplines. |
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Term
| What are the 3 "assertive" ways to communicate? |
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Definition
1.) Passive
2.) Non assertive
3.) Assertive |
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Term
| What is the passive approach? |
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Definition
| Avoids confrontation and allows others to take the lead |
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Term
| What is the Non assertive approach? |
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Definition
| Unclear, indirect communication contributing to errors |
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Term
| What is the assertive approach? |
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Definition
| Expression of a wide range of positive and negative thoughts and feelings in a style that is direct, open, honest, responsible, and non judgmental. |
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Term
| What is the SBAR model? Why? |
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Definition
Situation
Background
Assessment
Recommendation
Designed to overcome differences in nurse-physician communication styles. |
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Term
| What is the therapeutic relationship? |
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Definition
| Focuses on improving the health of the client. |
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Term
| What are the 4 phases of the therapeutic relationship? |
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Definition
Pre interaction
Orientation
Working
Termination |
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Term
| When is the pre interaction phase? |
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Definition
| Before you meet client. Gathering info |
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Term
| When is the orientation phase? |
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Definition
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Term
| When is the working phase? |
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Definition
| Active part of the relationship |
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Term
| When is the termination phase? |
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Definition
| Conclusion of the relationship |
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Term
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Definition
| Desire to understand and be sensitive to feelings, beliefs, and situation of another person |
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Term
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Definition
| Communicate respect by valuing the client and being flexible to needs |
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Term
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Definition
| Ability to respond honestly |
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Term
| What is concreteness and confrontation |
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Definition
| Be specific and confront for clarification |
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Term
| What are some barriers to communication? |
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Definition
| Language, cognitive skills, developmental stage, physiological barriers, aphasia |
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