Term
|
Definition
Expert
Legitimate
Referent
Reward
Coercive
Charismatic
Information
Self |
|
|
Term
| Stages of the Team Process |
|
Definition
Forming (Reforming)
Storming
Norming
Performing
Adjourning |
|
|
Term
| Driving Forces for Change |
|
Definition
Please the Boss
Pay Raises
Fixing a problem |
|
|
Term
| Restraining Forces Against Change |
|
Definition
Old habits
Aversion to risks
Fear of the unknown |
|
|
Term
Lewins Model
Phases of Planned Change |
|
Definition
Unfreezing
Movement
Refreezing |
|
|
Term
|
Definition
Rational - Empirical
Normative - Reductive
Power - Coercive |
|
|
Term
|
Definition
Innovators
Early Adopters
Early Majority
Late Majority
Laggards
Rejectors |
|
|
Term
|
Definition
Intrapersonal
Interpersonal
Organizational |
|
|
Term
| Five Stages of Conflict Process |
|
Definition
Latent
Perceived
Felt
Manifest Behavior
Aftermath |
|
|
Term
| Conflict Management Methods |
|
Definition
Avoiding
Smoothing
Accomodate/Cooperate
Competing
Compromising
Collaborating |
|
|
Term
| Common Causes of Unit Conflict |
|
Definition
Poor communication
Poorly defined organizational structure
Individual behavior (attitudes)
Unclear expectations
Conflicts of interest
Staffing changes
Operational changes
Diversity of workforce |
|
|
Term
|
Definition
Confrontation
Consultation
Behavior change
Better define roles and responsibilities
Leave or dismiss offender
Soothe other party |
|
|
