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| established by management to carry out specific tasks |
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| formed voluntarily by members of an organization |
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| informal rules a group adopts to regulate the behavior of group members |
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| the degree of attraction among group members, or how tightly knit a group is. |
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| the degree of which group members accept and follow group norms |
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| results when group members lose their ability to think as individuals and conform at the expense of their good judgment |
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| managers link formal work groups to the total organization because they are members of overlapping groups |
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| process of establishing a cohesive group that works together to achieve its goals |
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| oocurs when individuals who have played a significant role in a group are allowed some freedom within the groups |
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| group of employees from a single work unit who share ideas on how to improve quality |
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